Hi ***,Thank you for reaching out to us via Revdex.com.I cannot apologize enough that the package did not make it in time for Mother's Day even though you placed the order within the guaranteed delivery periodDue to heavy volume of shipment, there seems to be unfortunately a delay in courier serviceAs a token of apology for your displeasure, we would like to refund the shipping fee you paid plus compensatory 15% off your purchasePlease kindly let me know if you would approve of this offer so I can carry it out for you immediatelyYou can also let me know directly at [email protected] or through Revdex.com I trust that the package will turn up shortly (USPS tracking ID [redacted] ) Please accept my sincere apologies for your inconveniences and displeasure Sincerely,Oliver G [redacted] Customer Support Manager MyNameNecklace
Hi, Thank you for your review I am sorry to hear of your displeasureHowever, we do not have information to locate you order--can you please provide us with information such as order ID, name and email address used to placed the order? Once we can locate your order, then we can assist you betterI apologize for any inconveniences.Sincerely,Oliver G [redacted] Customer Support Manager MyNameNecklace
[redacted] :I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint I did reply before I don't know why you didn't get it I had said that this company has said many times before that they were going to credit me and it would be in my account on a certain day and it never occurred It seems to me all they do is pacify me when I contact them, and I am just tired of the rhetoric So until I see the money credited directly into my account, I will not accept anything less [redacted]
Dear [redacted] , Thank you for reaching out to us on Revdex.comI am sorry to hear that you received the necklace with mismatched birthstone and that you are displeased with the service you received from my teamI am now personally taking care of your caseOur promised response time is hour, and I am investigating why your email was not replied in a timely manner so as to prevent it from happening againPlease accept my sincere apologies for all your inconveniences and displeasureWe would like to rectify the situation for you as soon as possibleWe will be more than happy to reorder the necklace with correctly matched birthstonePlease confirm the detail (including the order of the pendants):Inscription #1: [redacted] Birthstone color #1: December - Blue TopazInscription #2: ***Birthstone color #2: November - Yellow TopazInscription #3: KyleeBirthstone color #3: January - GarnetHowever, I am sorry that we cannot offer both a full refund and a replacement necklaceWe will be more than happy to offer a 15% refund off the item price in addition to the replacement itemPlease kindly advise if you would agree to this offer so I can carry it out immediately.I apologize for any inconveniences and am looking forward to your reply.Sincerely,Oliver G [redacted] Customer Support ManagerMyNameNecklace
Hi ***, I am sorry for the confusionI have informed my team to be more attentive next timeOur production unit is based in Israel but for your convenience, you can ship the item back to our NY office: [redacted] ***Your refund will also be processed todayI will personally see to itOnce again, I apologize for all your inconveniencesSincerely,Oliver
Dear [redacted] ,I am very sorry for the inconvenience you have experiencedWe ship thousands of items daily to many countries and the quality of our products is our to priorityA scratched item is very rare, but I understand that the item you have received was damaged and I will make sure that this case will be investigated as we do in any case of an item which is being received damaged.I have looked into the history of your emails to us and saw that we have your email and replied to itIf you have not received our reply, I suggest that you check your spam mailbox to see if our email went there.In order to resolve this matter quickly, and as always in a case when an item was received not in the desired condition, I have issued now a refund for the damaged item.I have also made sure that a prepaid return envelope will be sent to you so that you can return it to us.I apologize for the inconvenience and hope we can still be at your service in the futurePlease let me know if Ican be at any further assistance, Sincerely, [redacted] Customer Support ManagerMy Name Necklace [redacted]
This customer was contacted and was given 100% refund and has kept item they have purchasedSincerely, [redacted] Customer Support ManagerMy Name Necklace
Dear [redacted] ,Thank you for placing an order with usI am very sorry for the inconvenience that you have experienced with this purchase.I would like to assure you that we are a very serious business which has been around for a few years with hundred of thousands of satisfied customers around the globe.Unfortunately, and even though we have very high satisfaction rate, mistakes can occur.I have looked into this case and it seems that a technical glitch and a mistake which occurred with the local credit card company have caused this unfortunate occurrence and I am deeply sorry about this.I have made sure now that the refund is being processed as soon as possibleI will also contact you directly to resolve this case.Sincerely, [redacted] Customer Support ManagerMy Name Necklace
Dear ***, Thank you for your review.I'm sorry for the inconvenience and displeasure.Your order was done on the American Site and not on the Canadian Site.My manager will contact you via email immediately to find the best solution Please rest assured that the situation will be rectified to your satisfaction Sincerely,
I ordered a necklace from this website and had changed my mind right after seeing something else I had liked betterOn their website it CLEARLY states that order cancellations must be submitted within hours of purchase, Otherwise they charge a 30% restocking feeI had cancelled my order only minutes after purchase, and received an email a day and a half later telling me the item is already in process and will charge me a 30% restocking fee!!!! I wrote them back an email regarding the hour cancellation policy on their site and provided the exact time of my purchase and exact time I submitted my cancellation requestAnd I NEVER received a response back from them! And that was a week ago!!!! I have been sending emails almost daily now, requesting a response ASAP I don't trust this companySo be careful before purchasing from them! I have been reading more and more complaints and reviews online, and wish I had looked into this so called company before giving them my hard earned money!!! I plan to file more complaints online and contact [redacted] and inform them of the situation as well!
Dear [redacted] ,Thank you for reaching out to us via Revdex.comI am terribly sorry that you are disappointed with the shipping time frame we promisedI apologize that the information may have been unclearThe team responsible of information display has been informed and they are working on how to improve and make the information even clearer Your necklace will be shipped shortlyAs a token of apology for your inconveniences and displeasure, we would like to offer a 15% refund off your purchase if you would consider keeping the orderPlease kindly advise if you would agree to this offer at [redacted] @mynamenecklace.com so I can assist you directly and promptly Once again, please accept my sincere apologies for negative experience you encounteredThank you also for your valuable feedbackSincerely, Oliver G [redacted] Customer Support Manager MyNameNecklace
Dear [redacted] , Thank you for reaching out to us at Revdex.comI am sorry to hear that you are displeased with the shipping time frameWe did guarantee Christmas delivery--the last date you could place the order and still receive it in time for Christmas varied, depending on the shipping method you chooseThis information was displayed clearly on the shopping cart page so you can decide on the shipping method before checking out the itemsAccording to your order, it was placed later than the last date we guaranteed Christmas delivery for standard free shipping, therefore the order unfortunately would not arrive in time for the occasionPlease accept my sincere apologies for your inconveniences and displeasureAs for the refund, I am sorry but we do offer up to 15% refund for late deliveryI am sorry that we cannot offer 50% refund in this scenarioPlease accept my sincere apologies if any miscommunication occurred between you and our customer support representativePlease do not hesitate to let me know if you need any further assistanceYou can contact me directly at [email protected] Sincerely, Oliver G [redacted] Customer Support ManagerMyNameNecklace
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
Dear Customer,I am very sorry about the inconvenience which has been caused to youWe have received your email and I can assure you that it will be replied very soon.We invest a great effort in the quality of our products but it is possible that the item you received was damaged.I will make sure that your complaint will be answered as soon as possible and I can assure you that we will not leave you without a satisfying solutionSincerely, [redacted] Customer Support ManagerMy Name Necklace [redacted] @mynamenecklace.com
Dear [redacted] Thank you for your messageI would like to provide an update that the ring is being customized and will be shipped shortlyPlease let me know if there is anything else I can do for you meanwhile either through Revdex.com or preferred [redacted] Thank you Sincerely, Oliver G [redacted] Customer Support ManagerMyNameNecklace
Dear Sir/Madam, We apologize for the inconvenience caused in this case Although we did indeed have a delay in our response due to an unexpected amount of emails received in our system in the past days, we have replied to all of customer's inquiries and after verifying the shipping address and although the [redacted] tracking number indicates the package has been delivered, we have offered the customer a full refund in an email sent on June 29th The refund should be approved as soon as possible Please let me know if I can be at any further assistance, Sincerely, [redacted] Customer Support Manager My Name Necklace [redacted]
I would like a FULL refund from this scam of a websiteI ordered from mynamenacklacecanada.comThe currency showed Canadian dollarsI was charged USA funds on my credit card.I also was supposed to receive my package by Mothers DayThat day is gone and done.I am so tired of this run around.Refund my moneyRefund it in the sum of American dollars that you took, as opposed to the Canadian dollars that I was supposed to be charged
Dear Madam, We apologize for any inconvenienceOn December 15th when the order was placed we could still guarantee delivery before Christmas only if the customer chose express shipping and that advertised in a clear manner on the check out page The shipping method chosen for this order was regular and therefore we could not guarantee Christmas delivery, and although the last date for delivery was January 9th we did our best and it arrived December 31st The customer has contacted us and requested a refund and although we charge 30% restocking fees for returned undamaged items, we have agreed to grant a full refund if the item is sent to us We apologize for any misunderstanding Sincerely, Oliver G [redacted] My Name Necklace
Dear [redacted] , Thank you for reaching out to us at Revdex.comI am sorry to hear that you are displeased with the shipping time frameWe did guarantee Christmas delivery--the last date you could place the order and still receive it in time for Christmas varied, depending on the shipping method you chooseThis information was displayed clearly on the shopping cart page so you can decide on the shipping method before checking out the itemsAccording to your order, it was placed later than the last date we guaranteed Christmas delivery for standard free shipping, therefore the order unfortunately would not arrive in time for the occasionPlease accept my sincere apologies for your inconveniences and displeasureAs for the refund, I am sorry but we do offer up to 15% refund for late deliveryI am sorry that we cannot offer 50% refund in this scenarioPlease accept my sincere apologies if any miscommunication occurred between you and our customer support representativePlease do not hesitate to let me know if you need any further assistanceYou can contact me directly at [redacted] Sincerely,Oliver G [redacted] Customer Support ManagerMyNameNecklace
Hi ***,Thank you for reaching out to us via Revdex.com.I cannot apologize enough that the package did not make it in time for Mother's Day even though you placed the order within the guaranteed delivery periodDue to heavy volume of shipment, there seems to be unfortunately a delay in courier serviceAs a token of apology for your displeasure, we would like to refund the shipping fee you paid plus compensatory 15% off your purchasePlease kindly let me know if you would approve of this offer so I can carry it out for you immediatelyYou can also let me know directly at [email protected] or through Revdex.com I trust that the package will turn up shortly (USPS tracking ID [redacted] ) Please accept my sincere apologies for your inconveniences and displeasure Sincerely,Oliver G [redacted] Customer Support Manager MyNameNecklace
Hi, Thank you for your review I am sorry to hear of your displeasureHowever, we do not have information to locate you order--can you please provide us with information such as order ID, name and email address used to placed the order? Once we can locate your order, then we can assist you betterI apologize for any inconveniences.Sincerely,Oliver G [redacted] Customer Support Manager MyNameNecklace
[redacted] :I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint I did reply before I don't know why you didn't get it I had said that this company has said many times before that they were going to credit me and it would be in my account on a certain day and it never occurred It seems to me all they do is pacify me when I contact them, and I am just tired of the rhetoric So until I see the money credited directly into my account, I will not accept anything less [redacted]
Dear [redacted] , Thank you for reaching out to us on Revdex.comI am sorry to hear that you received the necklace with mismatched birthstone and that you are displeased with the service you received from my teamI am now personally taking care of your caseOur promised response time is hour, and I am investigating why your email was not replied in a timely manner so as to prevent it from happening againPlease accept my sincere apologies for all your inconveniences and displeasureWe would like to rectify the situation for you as soon as possibleWe will be more than happy to reorder the necklace with correctly matched birthstonePlease confirm the detail (including the order of the pendants):Inscription #1: [redacted] Birthstone color #1: December - Blue TopazInscription #2: ***Birthstone color #2: November - Yellow TopazInscription #3: KyleeBirthstone color #3: January - GarnetHowever, I am sorry that we cannot offer both a full refund and a replacement necklaceWe will be more than happy to offer a 15% refund off the item price in addition to the replacement itemPlease kindly advise if you would agree to this offer so I can carry it out immediately.I apologize for any inconveniences and am looking forward to your reply.Sincerely,Oliver G [redacted] Customer Support ManagerMyNameNecklace
Hi ***, I am sorry for the confusionI have informed my team to be more attentive next timeOur production unit is based in Israel but for your convenience, you can ship the item back to our NY office: [redacted] ***Your refund will also be processed todayI will personally see to itOnce again, I apologize for all your inconveniencesSincerely,Oliver
Dear [redacted] ,I am very sorry for the inconvenience you have experiencedWe ship thousands of items daily to many countries and the quality of our products is our to priorityA scratched item is very rare, but I understand that the item you have received was damaged and I will make sure that this case will be investigated as we do in any case of an item which is being received damaged.I have looked into the history of your emails to us and saw that we have your email and replied to itIf you have not received our reply, I suggest that you check your spam mailbox to see if our email went there.In order to resolve this matter quickly, and as always in a case when an item was received not in the desired condition, I have issued now a refund for the damaged item.I have also made sure that a prepaid return envelope will be sent to you so that you can return it to us.I apologize for the inconvenience and hope we can still be at your service in the futurePlease let me know if Ican be at any further assistance, Sincerely, [redacted] Customer Support ManagerMy Name Necklace [redacted]
This customer was contacted and was given 100% refund and has kept item they have purchasedSincerely, [redacted] Customer Support ManagerMy Name Necklace
Dear [redacted] ,Thank you for placing an order with usI am very sorry for the inconvenience that you have experienced with this purchase.I would like to assure you that we are a very serious business which has been around for a few years with hundred of thousands of satisfied customers around the globe.Unfortunately, and even though we have very high satisfaction rate, mistakes can occur.I have looked into this case and it seems that a technical glitch and a mistake which occurred with the local credit card company have caused this unfortunate occurrence and I am deeply sorry about this.I have made sure now that the refund is being processed as soon as possibleI will also contact you directly to resolve this case.Sincerely, [redacted] Customer Support ManagerMy Name Necklace
Dear ***, Thank you for your review.I'm sorry for the inconvenience and displeasure.Your order was done on the American Site and not on the Canadian Site.My manager will contact you via email immediately to find the best solution Please rest assured that the situation will be rectified to your satisfaction Sincerely,
I ordered a necklace from this website and had changed my mind right after seeing something else I had liked betterOn their website it CLEARLY states that order cancellations must be submitted within hours of purchase, Otherwise they charge a 30% restocking feeI had cancelled my order only minutes after purchase, and received an email a day and a half later telling me the item is already in process and will charge me a 30% restocking fee!!!! I wrote them back an email regarding the hour cancellation policy on their site and provided the exact time of my purchase and exact time I submitted my cancellation requestAnd I NEVER received a response back from them! And that was a week ago!!!! I have been sending emails almost daily now, requesting a response ASAP I don't trust this companySo be careful before purchasing from them! I have been reading more and more complaints and reviews online, and wish I had looked into this so called company before giving them my hard earned money!!! I plan to file more complaints online and contact [redacted] and inform them of the situation as well!
Dear [redacted] ,Thank you for reaching out to us via Revdex.comI am terribly sorry that you are disappointed with the shipping time frame we promisedI apologize that the information may have been unclearThe team responsible of information display has been informed and they are working on how to improve and make the information even clearer Your necklace will be shipped shortlyAs a token of apology for your inconveniences and displeasure, we would like to offer a 15% refund off your purchase if you would consider keeping the orderPlease kindly advise if you would agree to this offer at [redacted] @mynamenecklace.com so I can assist you directly and promptly Once again, please accept my sincere apologies for negative experience you encounteredThank you also for your valuable feedbackSincerely, Oliver G [redacted] Customer Support Manager MyNameNecklace
Dear [redacted] , Thank you for reaching out to us at Revdex.comI am sorry to hear that you are displeased with the shipping time frameWe did guarantee Christmas delivery--the last date you could place the order and still receive it in time for Christmas varied, depending on the shipping method you chooseThis information was displayed clearly on the shopping cart page so you can decide on the shipping method before checking out the itemsAccording to your order, it was placed later than the last date we guaranteed Christmas delivery for standard free shipping, therefore the order unfortunately would not arrive in time for the occasionPlease accept my sincere apologies for your inconveniences and displeasureAs for the refund, I am sorry but we do offer up to 15% refund for late deliveryI am sorry that we cannot offer 50% refund in this scenarioPlease accept my sincere apologies if any miscommunication occurred between you and our customer support representativePlease do not hesitate to let me know if you need any further assistanceYou can contact me directly at [email protected] Sincerely, Oliver G [redacted] Customer Support ManagerMyNameNecklace
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
Dear Customer,I am very sorry about the inconvenience which has been caused to youWe have received your email and I can assure you that it will be replied very soon.We invest a great effort in the quality of our products but it is possible that the item you received was damaged.I will make sure that your complaint will be answered as soon as possible and I can assure you that we will not leave you without a satisfying solutionSincerely, [redacted] Customer Support ManagerMy Name Necklace [redacted] @mynamenecklace.com
Dear [redacted] Thank you for your messageI would like to provide an update that the ring is being customized and will be shipped shortlyPlease let me know if there is anything else I can do for you meanwhile either through Revdex.com or preferred [redacted] Thank you Sincerely, Oliver G [redacted] Customer Support ManagerMyNameNecklace
Dear Sir/Madam, We apologize for the inconvenience caused in this case Although we did indeed have a delay in our response due to an unexpected amount of emails received in our system in the past days, we have replied to all of customer's inquiries and after verifying the shipping address and although the [redacted] tracking number indicates the package has been delivered, we have offered the customer a full refund in an email sent on June 29th The refund should be approved as soon as possible Please let me know if I can be at any further assistance, Sincerely, [redacted] Customer Support Manager My Name Necklace [redacted]
I would like a FULL refund from this scam of a websiteI ordered from mynamenacklacecanada.comThe currency showed Canadian dollarsI was charged USA funds on my credit card.I also was supposed to receive my package by Mothers DayThat day is gone and done.I am so tired of this run around.Refund my moneyRefund it in the sum of American dollars that you took, as opposed to the Canadian dollars that I was supposed to be charged
Dear Madam, We apologize for any inconvenienceOn December 15th when the order was placed we could still guarantee delivery before Christmas only if the customer chose express shipping and that advertised in a clear manner on the check out page The shipping method chosen for this order was regular and therefore we could not guarantee Christmas delivery, and although the last date for delivery was January 9th we did our best and it arrived December 31st The customer has contacted us and requested a refund and although we charge 30% restocking fees for returned undamaged items, we have agreed to grant a full refund if the item is sent to us We apologize for any misunderstanding Sincerely, Oliver G [redacted] My Name Necklace
Dear [redacted] , Thank you for reaching out to us at Revdex.comI am sorry to hear that you are displeased with the shipping time frameWe did guarantee Christmas delivery--the last date you could place the order and still receive it in time for Christmas varied, depending on the shipping method you chooseThis information was displayed clearly on the shopping cart page so you can decide on the shipping method before checking out the itemsAccording to your order, it was placed later than the last date we guaranteed Christmas delivery for standard free shipping, therefore the order unfortunately would not arrive in time for the occasionPlease accept my sincere apologies for your inconveniences and displeasureAs for the refund, I am sorry but we do offer up to 15% refund for late deliveryI am sorry that we cannot offer 50% refund in this scenarioPlease accept my sincere apologies if any miscommunication occurred between you and our customer support representativePlease do not hesitate to let me know if you need any further assistanceYou can contact me directly at [redacted] Sincerely,Oliver G [redacted] Customer Support ManagerMyNameNecklace