I reject the offer for a new product and would like the full refundMy wife and myself are worried that the same thing will happen again and also I am still upset that a Christmas gift that had a lot of meaning to my wife went so wrong
This company is giving me two different return addresses with two different instructionsOne is from a company in Israel and another one from MYBoth of them have different companies namesI don't know what kind of operatio me that are runningI've never had to send a package back without the company giving me a return labelI'm not happy with the communications from this compnay nor the different directions on how to send my necklace backAll I want is a quick refund
Very disappointed in the quality of the silverIt turns very quickly after one wearingI don't have the same problem with the gold necklaceAlso, I have never had an issue with wearing silver until trying to wear necklaces from this companyWish I had known this within the return policy timelineVery disappointedNever again
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.I would like it to be noted that only one of the responses noted in their response was sent to me, the last two on the page were never sent to me despite the company claiming they were sent, I have checked my junk/spam folder daily as well and nothing. I also want to note that I replied by email to this first response directly via email and my response was sent back to me saying there was no such email as ***@mynamenecklace.com from which the email was sent. This is also disturbing that their response is not from a valid email address, leaving me still to believe that not everything is above board with this company and that my problem will be resolved by them, but I am hoping so. I have attached the email chain as proof showing also my conversation back as well as their first response to me only after contacting the Revdex.com. Thus the only response they may receive is this through the Revdex.com
Regards,
*** (***) ***
Hi ***, I am sorry for the confusionI have informed my team to be more attentive next time. Our production unit is based in Israel but for your convenience, you can ship the item back to our NY office:*** *** *** ***
*** ***
*** *** ***
*** *** ** ***Your refund will also be processed todayI will personally see to it. Once again, I apologize for all your inconveniences. Sincerely,Oliver
Dear ***,Thank you for your reply.Unfortunately, we cannot issue 50% refund for your orderI have rechecked with the agent who called you and he insisted that he offered 15% compensation in compliance to our policyHowever, we will be more than happy to issue and additional refund to make it 20% compensation for your inconveniences and displeasurePlease kindly advise how you would like to proceed so I can assist you asap.I apologize for any inconveniences and am awaiting your reply.Sincerely,Oliver G***Customer Support ManagerMyNameNecklace
Dear ***,
Thank you for reaching out to usI have checked with customer support team, and it seems that the team manager, Darcy, has personally contacted you via her email to try to resolve the situation for youI will ask her to resend the email to you again in
case the email did not get through to you.
We are looking forward to remedying the situation for youI apologize for all your inconveniences
Sincerely,
Oliver G*** Customer Experience Specialist
Hi,Thank you for your response.We will be happy to issue a full refund for your purchaseWe are now sending you a prepaid return envelopePlease send items back with the envelopeYou can just drop it in any mailbox--no postage is requiredPlease do not include gift box in the envelope.Once you have posted the items back to us, please contact me directly at *** so I can inform the billing department about the refund.Please do not hesitate to contact me via the address above if you need any assistanceI apologize for all your inconveniences and displeasure.Sincerely,Oliver G***Customer Support ManagerMyNameNecklace
Wow! Customer Service is TERRIBLE! EXTREMELY difficult to correspond with! no call center to talk to someone! and it took days to get a response via email! Bottom line is they are were unable to keep their word in regards to shipping time! days for 15$Rather than do the right thing to KEEP YOUR WORD and send it UPS express Critical (as the item comes from Israel???) It was sent UPS Express SAVER!!!! Horrible customer service! and they can't fulfill their claims! Stay away from this company! I finally got a response from them once they shipped the item, convenient FOR THEM (considering my first email days prior was to tell them this was a gift and to confirm they would be able to have it to me within the six days
Hi ***,Thank you for reaching out to us on Revdex.com.I am terribly sorry to hear that you received damaged and unsatisfactory items, and that you are displeased with the service my team providedI will make sure that all the relevant parties are aware of their mistakes.We will of course respect your
wish for full refundHowever, if you would kindly give us another chance to rectify your dissatisfaction, we will be more than happy to remake the necklace and exchange the bracelet to different product of the same priceAs a token of apology, we will also issue a compensatory 10% refund off the product price for you.Please kindly advise. Once again, please accept my sincere apologies for all your inconveniences.Sincerely,Oliver G***Customer Support ManagerMyNameNecklace
After finally posting my review on here, the company reached out to me; and in less than a week I finally got my order today! Everything I ordered was correct and spelled correctlyTalking to someone on here was a way better response than emailing the company though their direct websiteThank you once again, I'm sure my family will love their gifts
What a disappointmentThe customer service is appallingI'm am so bitterly unhappy about this companyI ordered a necklace for my mumThis was supposed to be a birthday presentI have been sent an item with the way Americans spell mumSo it says mom when it clearly stated mum when I purchased itSince receiving this product I have contacted customer service on numerous occasions without any response what so everI want my money back as the necklace is no use to meI shall be writing to the local papers and contacting watch dog
Dear ***,
Thank you for reaching out to us at Revdex.com.I have replied to your review and also sent you an email regarding your complaintI am looking forward to your reply and would like to reassure you that the issue will be rectified to your
satisfaction.Sincerely, Oliver G***
Customer Support ManagerMyNameNecklace
MyNameNecklace company claimed they sent my package, yet when I checked the tracking # with USPS, it confirms, they only created the label online, but USPS did not receive the package or it was not dropped of at USPS location I contacted MyNameNecklace and they shifted the blame back to USPS and said they have a delay in shipping the item USPS advised, they do not delay packages they have NOT received from the merchant On my third attempt to contact MyNameNecklace, they said my address was an issue, yet I have been with PayPal over years and have NEVER had a problem with my registered and confirmed address on their fileMyNameNecklace continues to blame others and CANNOT PROVE they have shipped my item The tracking # they provided only shows they created the label They will not investigate on this issue and have wasted my timeTHIS COMPANY HAS THE WORE CUSTOMER SERVICE! I HAVE ESCALATED MY REFUND WITH PAYPAL
Dear ***, Thank you for reaching out to us. I am terribly sorry to hear that you did not receive the correct replacement itemI checked with your order and the inscription on the ring was supposed to be *** and ***Please verify with us that you received different
inscription. I would like to rectify this situation for your urgentlyIf you would approve, we will be more than happy to send you a replacement ring with the correct aforementioned inscription as soon as possibleAs a token of apology, we would like to refund 10% of the item price on top of the replacement. Again, please accept my sincere apologies for all your inconveniences and displeasureI will also make sure the customer support and production team are aware of your complaint so they can further improve the performance. I am awaiting your response. Sincerely, Oliver G***Customer Support Manager***
Dear ***,I am sorry I responded to your review before seeing the complaint hereNow that the order ID is available, I can locate the order in questionIf you would kindly give us another chance, we will be more than happy to send you a replacement necklace and make sure that this time it is
in perfect conditionThe replacement can be of the same product or other with the same priceAlso, we would like to offer you a 10% refund as a token of apology for your and your coworker's inconveniences.If you would insist on full refund, we would of course respect your decision and will handle it immediately. Please get back to me at ***@mynamenecklace.com. Once again, I apologize for all the inconveniences and the negative experience you and your coworker encountered.Sincerely,Oliver G***Customer Support ManagerMyNameNecklace
Dear ***,
Thank you for your reply.Unfortunately, we cannot issue 50% refund for your orderI have rechecked with the agent who called you and he insisted that he offered 15% compensation in compliance to our policyHowever, we will be more than happy to issue and additional refund to make it 20% compensation for your inconveniences and displeasurePlease kindly advise how you would like to proceed so I can assist you asapI apologize for any inconveniences and am awaiting your replySincerely,Oliver G***Customer Support ManagerMyNameNecklace
Dear ***, Thank you for your message. I am sorry that the package was not delivered to youI have asked my team to get back to you and they will be in touch with you very shortly to rectify the situation for you.Once again, please accept my sincere apologies for all your
inconveniences and displeasure. Sincerely, Oliver G***Customer Support ManagerMyNameNecklace
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolvedIt's a crying shame that I had to go to this extreme to get a response from MyNameNecklace since they would not respond to direct emails and they have no published phone number to call
Regards,
*** ***
I reject the offer for a new product and would like the full refundMy wife and myself are worried that the same thing will happen again and also I am still upset that a Christmas gift that had a lot of meaning to my wife went so wrong
This company is giving me two different return addresses with two different instructionsOne is from a company in Israel and another one from MYBoth of them have different companies namesI don't know what kind of operatio me that are runningI've never had to send a package back without the company giving me a return labelI'm not happy with the communications from this compnay nor the different directions on how to send my necklace backAll I want is a quick refund
Very disappointed in the quality of the silverIt turns very quickly after one wearingI don't have the same problem with the gold necklaceAlso, I have never had an issue with wearing silver until trying to wear necklaces from this companyWish I had known this within the return policy timelineVery disappointedNever again
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.I would like it to be noted that only one of the responses noted in their response was sent to me, the last two on the page were never sent to me despite the company claiming they were sent, I have checked my junk/spam folder daily as well and nothing. I also want to note that I replied by email to this first response directly via email and my response was sent back to me saying there was no such email as ***@mynamenecklace.com from which the email was sent. This is also disturbing that their response is not from a valid email address, leaving me still to believe that not everything is above board with this company and that my problem will be resolved by them, but I am hoping so. I have attached the email chain as proof showing also my conversation back as well as their first response to me only after contacting the Revdex.com. Thus the only response they may receive is this through the Revdex.com
Regards,
*** (***) ***
Hi ***, I am sorry for the confusionI have informed my team to be more attentive next time. Our production unit is based in Israel but for your convenience, you can ship the item back to our NY office:*** *** *** ***
*** ***
*** *** ***
*** *** ** ***Your refund will also be processed todayI will personally see to it. Once again, I apologize for all your inconveniences. Sincerely,Oliver
Dear ***,Thank you for your reply.Unfortunately, we cannot issue 50% refund for your orderI have rechecked with the agent who called you and he insisted that he offered 15% compensation in compliance to our policyHowever, we will be more than happy to issue and additional refund to make it 20% compensation for your inconveniences and displeasurePlease kindly advise how you would like to proceed so I can assist you asap.I apologize for any inconveniences and am awaiting your reply.Sincerely,Oliver G***Customer Support ManagerMyNameNecklace
Dear ***,
Thank you for reaching out to usI have checked with customer support team, and it seems that the team manager, Darcy, has personally contacted you via her email to try to resolve the situation for youI will ask her to resend the email to you again in
case the email did not get through to you.
We are looking forward to remedying the situation for youI apologize for all your inconveniences
Sincerely,
Oliver G*** Customer Experience Specialist
Hi,Thank you for your response.We will be happy to issue a full refund for your purchaseWe are now sending you a prepaid return envelopePlease send items back with the envelopeYou can just drop it in any mailbox--no postage is requiredPlease do not include gift box in the envelope.Once you have posted the items back to us, please contact me directly at *** so I can inform the billing department about the refund.Please do not hesitate to contact me via the address above if you need any assistanceI apologize for all your inconveniences and displeasure.Sincerely,Oliver G***Customer Support ManagerMyNameNecklace
Wow! Customer Service is TERRIBLE! EXTREMELY difficult to correspond with! no call center to talk to someone! and it took days to get a response via email! Bottom line is they are were unable to keep their word in regards to shipping time! days for 15$Rather than do the right thing to KEEP YOUR WORD and send it UPS express Critical (as the item comes from Israel???) It was sent UPS Express SAVER!!!! Horrible customer service! and they can't fulfill their claims! Stay away from this company! I finally got a response from them once they shipped the item, convenient FOR THEM (considering my first email days prior was to tell them this was a gift and to confirm they would be able to have it to me within the six days
Hi ***,Thank you for reaching out to us on Revdex.com.I am terribly sorry to hear that you received damaged and unsatisfactory items, and that you are displeased with the service my team providedI will make sure that all the relevant parties are aware of their mistakes.We will of course respect your
wish for full refundHowever, if you would kindly give us another chance to rectify your dissatisfaction, we will be more than happy to remake the necklace and exchange the bracelet to different product of the same priceAs a token of apology, we will also issue a compensatory 10% refund off the product price for you.Please kindly advise. Once again, please accept my sincere apologies for all your inconveniences.Sincerely,Oliver G***Customer Support ManagerMyNameNecklace
After finally posting my review on here, the company reached out to me; and in less than a week I finally got my order today! Everything I ordered was correct and spelled correctlyTalking to someone on here was a way better response than emailing the company though their direct websiteThank you once again, I'm sure my family will love their gifts
What a disappointmentThe customer service is appallingI'm am so bitterly unhappy about this companyI ordered a necklace for my mumThis was supposed to be a birthday presentI have been sent an item with the way Americans spell mumSo it says mom when it clearly stated mum when I purchased itSince receiving this product I have contacted customer service on numerous occasions without any response what so everI want my money back as the necklace is no use to meI shall be writing to the local papers and contacting watch dog
Dear ***,
Thank you for reaching out to us at Revdex.com.I have replied to your review and also sent you an email regarding your complaintI am looking forward to your reply and would like to reassure you that the issue will be rectified to your
satisfaction.Sincerely, Oliver G***
Customer Support ManagerMyNameNecklace
MyNameNecklace company claimed they sent my package, yet when I checked the tracking # with USPS, it confirms, they only created the label online, but USPS did not receive the package or it was not dropped of at USPS location I contacted MyNameNecklace and they shifted the blame back to USPS and said they have a delay in shipping the item USPS advised, they do not delay packages they have NOT received from the merchant On my third attempt to contact MyNameNecklace, they said my address was an issue, yet I have been with PayPal over years and have NEVER had a problem with my registered and confirmed address on their fileMyNameNecklace continues to blame others and CANNOT PROVE they have shipped my item The tracking # they provided only shows they created the label They will not investigate on this issue and have wasted my timeTHIS COMPANY HAS THE WORE CUSTOMER SERVICE! I HAVE ESCALATED MY REFUND WITH PAYPAL
Dear ***, Thank you for reaching out to us. I am terribly sorry to hear that you did not receive the correct replacement itemI checked with your order and the inscription on the ring was supposed to be *** and ***Please verify with us that you received different
inscription. I would like to rectify this situation for your urgentlyIf you would approve, we will be more than happy to send you a replacement ring with the correct aforementioned inscription as soon as possibleAs a token of apology, we would like to refund 10% of the item price on top of the replacement. Again, please accept my sincere apologies for all your inconveniences and displeasureI will also make sure the customer support and production team are aware of your complaint so they can further improve the performance. I am awaiting your response. Sincerely, Oliver G***Customer Support Manager***
Dear ***,I am sorry I responded to your review before seeing the complaint hereNow that the order ID is available, I can locate the order in questionIf you would kindly give us another chance, we will be more than happy to send you a replacement necklace and make sure that this time it is
in perfect conditionThe replacement can be of the same product or other with the same priceAlso, we would like to offer you a 10% refund as a token of apology for your and your coworker's inconveniences.If you would insist on full refund, we would of course respect your decision and will handle it immediately. Please get back to me at ***@mynamenecklace.com. Once again, I apologize for all the inconveniences and the negative experience you and your coworker encountered.Sincerely,Oliver G***Customer Support ManagerMyNameNecklace
Dear ***,
Thank you for your reply.Unfortunately, we cannot issue 50% refund for your orderI have rechecked with the agent who called you and he insisted that he offered 15% compensation in compliance to our policyHowever, we will be more than happy to issue and additional refund to make it 20% compensation for your inconveniences and displeasurePlease kindly advise how you would like to proceed so I can assist you asapI apologize for any inconveniences and am awaiting your replySincerely,Oliver G***Customer Support ManagerMyNameNecklace
Dear ***, Thank you for your message. I am sorry that the package was not delivered to youI have asked my team to get back to you and they will be in touch with you very shortly to rectify the situation for you.Once again, please accept my sincere apologies for all your
inconveniences and displeasure. Sincerely, Oliver G***Customer Support ManagerMyNameNecklace
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolvedIt's a crying shame that I had to go to this extreme to get a response from MyNameNecklace since they would not respond to direct emails and they have no published phone number to call
Regards,
*** ***