I have used this company several time No problems but now I have a problem!The company has No telephone number that works to speak to a customer service rep, the only way you can get in touch is Facebook , tried email NEVER answered emails did not get packing slip with item to return item NO instructions on how to return item have been trying for a week! It takes them 24 hours to get a response and they never give you a full answer to your question! WEB page states they will back to you in a few hrs,NOT THINK TWICE BEFORE YOU ORDER!
Dear ***,
Thank you for reaching out to us
I am terribly sorry to hear that you did not receive the correct replacement itemI checked with your order and the inscription on the ring was supposed to be *** and ***Please verify with us that
you received different inscription.
I would like to rectify this situation for your urgentlyIf you would approve, we will be more than happy to send you a replacement ring with the correct aforementioned inscription as soon as possibleAs a token of apology, we would like to refund 10% of the item price on top of the replacement.
Again, please accept my sincere apologies for all your inconveniences and displeasureI will also make sure the customer support and production team are aware of your complaint so they can further improve the performance
I am awaiting your response
Sincerely,
Oliver G***
Customer Support Manager
***
Hi ***, Thanks for your response. As mentioned before, your order was placed outside of guaranteed Mother's Day deliveryAccording to your chosen shipping method (free shipping), the order is to be delivered within 18-business days after you placed your orderThis time frame includes production time, which takes slightly longer as the item is customized. This means that you will receive your order on June the latestPlease contact us if you do not receive the package by the estimated date. I apologize for all your inconveniences. Sincerely,Oliver
Dear ***,
Thank you for reaching out to us on Revdex.com
I am sorry to hear that you received the necklace with mismatched birthstone and that you are displeased with the service you received from my teamI am now personally taking care of your caseOur
promised response time is hour, and I am investigating why your email was not replied in a timely manner so as to prevent it from happening againPlease accept my sincere apologies for all your inconveniences and displeasure. We would like to rectify the situation for you as soon as possibleWe will be more than happy to reorder the necklace with correctly matched birthstonePlease confirm the detail (including the order of the pendants):
Inscription #1: ***Birthstone color #1: December - Blue TopazInscription #2: ***Birthstone color #2: November - Yellow TopazInscription #3: KyleeBirthstone color #3: January - Garnet
However, I am sorry that we cannot offer both a full refund and a replacement necklaceWe will be more than happy to offer a 15% refund off the item price in addition to the replacement itemPlease kindly advise if you would agree to this offer so I can carry it out immediately.I apologize for any inconveniences and am looking forward to your reply.Sincerely,
Oliver G***Customer Support Manager
MyNameNecklace
Dear Sir, I'm really sorry about the bad experience you had with our customer service.When you order your ring on the 4/you choose the regular shipping method, as it was written on our site, this method can take up to business days.Because of the date your order was placed and the
shipping method selected,the order was not guaranteed to arrive prior to Mother's Day.Please accept my apologies for the misunderstanding and the support you received. Sincerely, Oliver G***Customer Support Manager
Hi ***,
Thank you for reaching out to us on Revdex.comI am sorry that the order tracking on our site did not work for youI will bring this issue to the technical team so they can investigate what the problem isAs for your order, it was shipped out on Dec with
USPS tracking number *** to:*** *** *** *** ***saint joseph, MO 64503United States
The shipment will reach you in time for ChristmasAll notification emails from and correspondence with us were sent to ***Please check spam folder in case they were directed thereOnce again, please accept my sincere apologies for your inconveniencesPlease do not hesitate to let me know if you need any further assistance at ***@mynamenecklace.com
Sincerely,
Oliver G***
Customer Support Manager
MyNameNecklace
Hi ***, Thank you for reaching out to us on Revdex.com.I am sorry that the order tracking on our site did not work for youI will bring this issue to the technical team so they can investigate what the problem is.As for your order, it was shipped out on Dec with USPS tracking
number *** to:*** *** *** *** ***saint joseph, MO 64503United StatesThe shipment will reach you in time for Christmas.All notification emails from and correspondence with us were sent to ***Please check spam folder in case they were directed there.Once again, please accept my sincere apologies for your inconveniencesPlease do not hesitate to let me know if you need any further assistance at ***@mynamenecklace.com Sincerely,Oliver G***Customer Support ManagerMyNameNecklace
I had ordered an infinity bracelet from them for ChristmasTwo days after I received it, the clasp broke off and I had to replace the bandA couple of weeks later, one of the birthstones fell out and is now missingI have emailed the company four times in two weeks and have yet to hear backI do not want a refund, I just want my bracelet replaced
Hi ***,
Thank you for reaching out to us on Revdex.com.I am sorry that you are unhappy with our shipping time frameHowever, as I mentioned in my reply to your review, the package was actually delivered on time. Please let me know if there is anything else I can
assist you with.Sincerely,Oliver G***
Customer Support Manager MyNameNecklace
***@mynamenecklace.com
Your advertising practices are deceivingGo back and check your Facebook postingI've ordered over $10,of items and services on-lineI understand how to read and order to receive my items on time. *** ***
I ordered an infinite necklace with our children's name on it for my wife for ChristmasMy delivery date as suppose to be Dec.23, We didn't receive it until Jan.5th, When it was finally here, I opened it up excited to put it on my wife and it has ding in itVery noticeable and she hasn't even had the chance to wear it yetI sent an email immediately with a pictureThey responded quick, didn't say anything about the delivery date that was promised and they said they couldn't see an imperfection and to please send another photoSo I sent another photo this time circling right where the imperfection isTwo days later I get another email saying they couldn't see itNow, I am extremely upset by this companyThe customer service is terrible and I will never recommend this company to anyoneIts just not worth the headache
Dear Customer,I apologize for the the inconvenience that you have experiencedI can see that you were in touch with one of our representatives for the past few days and that all these issues have been discussed and are in the process of being resolved.When you placed your order
we could only guarantee Mother's day delivery with UPS express shipping, I apologize if there was a misunderstanding regarding this matter.I would like to make sure that the issue you experience with your item is being handled.I will ask Lynn to contact you again and assist you as soon as possible.Sincerely, *** *** Customer Support ManagerMy Name Necklace ***@mynamenecklace.com
Dear Customer,I apologize for the the inconvenience that you have experiencedI can see that you were in touch with one of our representatives for the past few days and that all these issues have been discussed and are in the process of being resolved.When you placed your order we could only
guarantee Mother's day delivery with UPS express shipping, I apologize if there was a misunderstanding regarding this matter.I would like to make sure that the issue you experience with your item is being handled.I will ask Lynn to contact you again and assist you as soon as possible.Sincerely, *** *** Customer Support ManagerMy Name Necklace ***@mynamenecklace.com
Dear Sir/Madam,Thank you for contacting us with this complaint.We have indeed been in touch with the customer and we are sorry that it took longer than expected until the refund was done.As always in such cases, we waited for the item to be returned to us before we process a
full refundAs soon as it did, we tried to process the refund but as it was too late to refund through the credit card payment, only after a *** account has been set up we have finally been able to process the refund which was approved on April 30th to the customer's *** account:refund done with ***@***.***Refund amount $ 54.95Unique Transaction ID #***We apologize for the delay and for any inconvenience caused.I would like to stress that we do everything we can to make sure that every customer will receive their refund as soon as possible in case a refund is required, and in some rare cases there are delays but we are keep improving our system to make sure that such delays are minimized.Please let me know if I can be at any further assistance, Sincerely,*** *** Customer Support ManagerMy Name Necklace ***@***.***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
They did finally reply to my complaint emailThey offered for me to purchase something else on their site of equal or lesser valueI do not want any of their productsI have learned my lesson that they are poor quality and I will never buy jewelry without seeing it first againI'll just have to swallow my $mistake and move on
Regards,
*** ***
Dear Sir, I apologize for the inconvenience which was experienced with your orderI have looked into the history of your order and was able to see that some information that was given by one of our new customer support representatives was not accurate and I am sorry for this mistakeI have
made sure that we learn from this mistake so that it does not reoccur. As we have called you yesterday I hope that we were able to resolve this case to your satisfaction. Sincerely, Oliver G***Customer Support
Dear ***, Thank you for reaching us via Revdex.com. I am terribly sorry to hear that you are displeased with the service from my teamI have had a word with agents who were taking care of your case and we will use your feedback to further improve on our serviceUnfortunately, we still have
not received your necklace back but we will not keep you waiting any longerIf you would still give as a second chance, we will be more than happy to remake the necklace and ship it to you immediatelyIf you wish for full refund, we would honor your wish as wellPlease kindly advise how you would like to proceed so I can assist you at once. Please accept my sincere apologies for your inconveniences and we are grateful for your suggestionAwaiting your reply.Sincerely,Oliver G***Customer Support Manager MyNameNecklace
The message received from this company is a lieI still have not received what I purchased and the company won't respond to my emails they have gone as far as to block me on Facebook because I kept asking about my orderI'm sure the Revdex.com gets complaints like this all the time I just want the company held responsible for shady business practices and to see their grade drop significantly
I purchased a necklace through the website, proofed my order (which had stones), and double checked my order confirmation (which had the stones)When I received my order - which is for Christmas in days - the necklace only had stones, even though I was charged for 7, and had to represent children and grandchildrenNow, I have not heard back from the company for their mistake and it's looking like I have to give an incorrect gift until this can be handledSo incredibly disappointed and will not use this company again
I have used this company several time No problems but now I have a problem!The company has No telephone number that works to speak to a customer service rep, the only way you can get in touch is Facebook , tried email NEVER answered emails did not get packing slip with item to return item NO instructions on how to return item have been trying for a week! It takes them 24 hours to get a response and they never give you a full answer to your question! WEB page states they will back to you in a few hrs,NOT THINK TWICE BEFORE YOU ORDER!
Dear ***,
Thank you for reaching out to us
I am terribly sorry to hear that you did not receive the correct replacement itemI checked with your order and the inscription on the ring was supposed to be *** and ***Please verify with us that
you received different inscription.
I would like to rectify this situation for your urgentlyIf you would approve, we will be more than happy to send you a replacement ring with the correct aforementioned inscription as soon as possibleAs a token of apology, we would like to refund 10% of the item price on top of the replacement.
Again, please accept my sincere apologies for all your inconveniences and displeasureI will also make sure the customer support and production team are aware of your complaint so they can further improve the performance
I am awaiting your response
Sincerely,
Oliver G***
Customer Support Manager
***
Hi ***, Thanks for your response. As mentioned before, your order was placed outside of guaranteed Mother's Day deliveryAccording to your chosen shipping method (free shipping), the order is to be delivered within 18-business days after you placed your orderThis time frame includes production time, which takes slightly longer as the item is customized. This means that you will receive your order on June the latestPlease contact us if you do not receive the package by the estimated date. I apologize for all your inconveniences. Sincerely,Oliver
Dear ***,
Thank you for reaching out to us on Revdex.com
I am sorry to hear that you received the necklace with mismatched birthstone and that you are displeased with the service you received from my teamI am now personally taking care of your caseOur
promised response time is hour, and I am investigating why your email was not replied in a timely manner so as to prevent it from happening againPlease accept my sincere apologies for all your inconveniences and displeasure. We would like to rectify the situation for you as soon as possibleWe will be more than happy to reorder the necklace with correctly matched birthstonePlease confirm the detail (including the order of the pendants):
Inscription #1: ***Birthstone color #1: December - Blue TopazInscription #2: ***Birthstone color #2: November - Yellow TopazInscription #3: KyleeBirthstone color #3: January - Garnet
However, I am sorry that we cannot offer both a full refund and a replacement necklaceWe will be more than happy to offer a 15% refund off the item price in addition to the replacement itemPlease kindly advise if you would agree to this offer so I can carry it out immediately.I apologize for any inconveniences and am looking forward to your reply.Sincerely,
Oliver G***Customer Support Manager
MyNameNecklace
Dear Sir, I'm really sorry about the bad experience you had with our customer service.When you order your ring on the 4/you choose the regular shipping method, as it was written on our site, this method can take up to business days.Because of the date your order was placed and the
shipping method selected,the order was not guaranteed to arrive prior to Mother's Day.Please accept my apologies for the misunderstanding and the support you received. Sincerely, Oliver G***Customer Support Manager
Hi ***,
Thank you for reaching out to us on Revdex.comI am sorry that the order tracking on our site did not work for youI will bring this issue to the technical team so they can investigate what the problem isAs for your order, it was shipped out on Dec with
USPS tracking number *** to:*** *** *** *** ***saint joseph, MO 64503United States
The shipment will reach you in time for ChristmasAll notification emails from and correspondence with us were sent to ***Please check spam folder in case they were directed thereOnce again, please accept my sincere apologies for your inconveniencesPlease do not hesitate to let me know if you need any further assistance at ***@mynamenecklace.com
Sincerely,
Oliver G***
Customer Support Manager
MyNameNecklace
Hi ***, Thank you for reaching out to us on Revdex.com.I am sorry that the order tracking on our site did not work for youI will bring this issue to the technical team so they can investigate what the problem is.As for your order, it was shipped out on Dec with USPS tracking
number *** to:*** *** *** *** ***saint joseph, MO 64503United StatesThe shipment will reach you in time for Christmas.All notification emails from and correspondence with us were sent to ***Please check spam folder in case they were directed there.Once again, please accept my sincere apologies for your inconveniencesPlease do not hesitate to let me know if you need any further assistance at ***@mynamenecklace.com Sincerely,Oliver G***Customer Support ManagerMyNameNecklace
I had ordered an infinity bracelet from them for ChristmasTwo days after I received it, the clasp broke off and I had to replace the bandA couple of weeks later, one of the birthstones fell out and is now missingI have emailed the company four times in two weeks and have yet to hear backI do not want a refund, I just want my bracelet replaced
Hi ***,
Thank you for reaching out to us on Revdex.com.I am sorry that you are unhappy with our shipping time frameHowever, as I mentioned in my reply to your review, the package was actually delivered on time. Please let me know if there is anything else I can
assist you with.Sincerely,Oliver G***
Customer Support Manager MyNameNecklace
***@mynamenecklace.com
Your advertising practices are deceivingGo back and check your Facebook postingI've ordered over $10,of items and services on-lineI understand how to read and order to receive my items on time. *** ***
I ordered an infinite necklace with our children's name on it for my wife for ChristmasMy delivery date as suppose to be Dec.23, We didn't receive it until Jan.5th, When it was finally here, I opened it up excited to put it on my wife and it has ding in itVery noticeable and she hasn't even had the chance to wear it yetI sent an email immediately with a pictureThey responded quick, didn't say anything about the delivery date that was promised and they said they couldn't see an imperfection and to please send another photoSo I sent another photo this time circling right where the imperfection isTwo days later I get another email saying they couldn't see itNow, I am extremely upset by this companyThe customer service is terrible and I will never recommend this company to anyoneIts just not worth the headache
They took my money and will not respond to emails or send me my product
Dear Customer,I apologize for the the inconvenience that you have experiencedI can see that you were in touch with one of our representatives for the past few days and that all these issues have been discussed and are in the process of being resolved.When you placed your order
we could only guarantee Mother's day delivery with UPS express shipping, I apologize if there was a misunderstanding regarding this matter.I would like to make sure that the issue you experience with your item is being handled.I will ask Lynn to contact you again and assist you as soon as possible.Sincerely, *** *** Customer Support ManagerMy Name Necklace ***@mynamenecklace.com
Dear Customer,I apologize for the the inconvenience that you have experiencedI can see that you were in touch with one of our representatives for the past few days and that all these issues have been discussed and are in the process of being resolved.When you placed your order we could only
guarantee Mother's day delivery with UPS express shipping, I apologize if there was a misunderstanding regarding this matter.I would like to make sure that the issue you experience with your item is being handled.I will ask Lynn to contact you again and assist you as soon as possible.Sincerely, *** *** Customer Support ManagerMy Name Necklace ***@mynamenecklace.com
Dear Sir/Madam,Thank you for contacting us with this complaint.We have indeed been in touch with the customer and we are sorry that it took longer than expected until the refund was done.As always in such cases, we waited for the item to be returned to us before we process a
full refundAs soon as it did, we tried to process the refund but as it was too late to refund through the credit card payment, only after a *** account has been set up we have finally been able to process the refund which was approved on April 30th to the customer's *** account:refund done with ***@***.***Refund amount $ 54.95Unique Transaction ID #***We apologize for the delay and for any inconvenience caused.I would like to stress that we do everything we can to make sure that every customer will receive their refund as soon as possible in case a refund is required, and in some rare cases there are delays but we are keep improving our system to make sure that such delays are minimized.Please let me know if I can be at any further assistance, Sincerely,*** *** Customer Support ManagerMy Name Necklace ***@***.***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
They did finally reply to my complaint emailThey offered for me to purchase something else on their site of equal or lesser valueI do not want any of their productsI have learned my lesson that they are poor quality and I will never buy jewelry without seeing it first againI'll just have to swallow my $mistake and move on
Regards,
*** ***
Dear Sir, I apologize for the inconvenience which was experienced with your orderI have looked into the history of your order and was able to see that some information that was given by one of our new customer support representatives was not accurate and I am sorry for this mistakeI have
made sure that we learn from this mistake so that it does not reoccur. As we have called you yesterday I hope that we were able to resolve this case to your satisfaction. Sincerely, Oliver G***Customer Support
Dear ***, Thank you for reaching us via Revdex.com. I am terribly sorry to hear that you are displeased with the service from my teamI have had a word with agents who were taking care of your case and we will use your feedback to further improve on our serviceUnfortunately, we still have
not received your necklace back but we will not keep you waiting any longerIf you would still give as a second chance, we will be more than happy to remake the necklace and ship it to you immediatelyIf you wish for full refund, we would honor your wish as wellPlease kindly advise how you would like to proceed so I can assist you at once. Please accept my sincere apologies for your inconveniences and we are grateful for your suggestionAwaiting your reply.Sincerely,Oliver G***Customer Support Manager MyNameNecklace
The message received from this company is a lieI still have not received what I purchased and the company won't respond to my emails they have gone as far as to block me on Facebook because I kept asking about my orderI'm sure the Revdex.com gets complaints like this all the time I just want the company held responsible for shady business practices and to see their grade drop significantly
I purchased a necklace through the website, proofed my order (which had stones), and double checked my order confirmation (which had the stones)When I received my order - which is for Christmas in days - the necklace only had stones, even though I was charged for 7, and had to represent children and grandchildrenNow, I have not heard back from the company for their mistake and it's looking like I have to give an incorrect gift until this can be handledSo incredibly disappointed and will not use this company again