Dear ***,
Thank you for reaching out to us on Revdex.com.According to the tracking system, your package was delivered on December I am terribly sorry that you received the package a couple of days later than promisedI will contact you via email immediately to rectify the situation
for youPlease accept my sincere apologies for your inconveniences and displeasure. Sincerely,Oliver G***Customer Support ManagerMyNameNecklace
I ordered a necklace for my mother under the "guarantee" that it'd arrive before ChristmasThe promotion was free priority shipping, guaranteed before Christmas, blah blah
Not only was I given a tracking number that did not work, it's still not arrived and it's after ChristmasI'm so highly disappointed in this companyThis was a very important gift for my mother and I have yet to receive it
I will never order from this company again and would not recommend it to others
This order has left New York for its final destination, seen here in tracking ***Customer was requested to confirm address and was offered a reordernot heard back from customer as yet Regards***
***
I would like a FULL refund from this scam of a websiteI ordered from mynamenacklacecanada.comThe currency showed Canadian dollarsI was charged USA funds on my credit card.I also was supposed to receive my package by Mothers DayThat day is gone and done.I am so tired of this run around.Refund my moneyRefund it in the sum of American dollars that you took, as opposed to the Canadian dollars that I was supposed to be charged
Dear ***, Thank you for reaching out to us at Revdex.com.I am sorry to hear that you have not received the packageI have been informed that my team is taking care of your case, and that the package has returned to usIt will be reshipped as soon as possible to the address you verified:***
DW*** *** *** *** ***
*** *** *** *** ***
*** ***Once again, please accept my sincere apologies for all your inconveniences and please rest assured that the package will be delivered to the above address asap.Sincerely,Oliver G***Customer Support ManagerMyNameNecklace
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Dear Revdex.com/***,Thank you for contacting us regarding this order.Order *** was indeed shipped in time from our Israel based distribution center.Due to a sudden strike at the local customs office, orders were held by *** for a few hours.However, the order was shipped
and will arrive very soonIf you click on the Shipment Progress button on the *** website you will see that the package is already in South CarolinaI believe it will arrive on Monday.Kindly keep me posted and let me know when it arrives. I am here to assist in any matter.Sincerely, *** *** Customer Support ManagerMy Name Necklace ***@mynamenecklace.com
Dear ***,I have received your complaint here and also saw your correspondent with us via email.I am very sorry about this unfortunate sequence of events which ended up in not receiving your order in time.We did ship the order as promised to arrived in time, but it seems that an
unexpected delay and a mistake in the post which I can't really explain occurred, and the package has been returned to our *** ***k distribution center.I will have to investigate this immediately, but in the mean time, if you agree, I will make sure that the order will be reshipped via urgent delivery to the give address, and additionally will refund 50% of the amount paid for your order.I will await your reply to go forward with this.I want to assure you that this is very unusual and although there will always be a small amount of lost orders, we are doing a lot to prevent this from happening.Thank you for your patience in this matter,Sincerely, *** *** Customer Support ManagerMy Name Necklace ***
Dear Customer,I am very sorry about the inconvenience which has been caused to youWe have received your email and I can assure you that it will be replied very soon.We invest a great effort in the quality of our products but it is possible that the item you received was damaged.I will make sure
that your complaint will be answered as soon as possible and I can assure you that we will not leave you without a satisfying solution. Sincerely, *** *** Customer Support ManagerMy Name Necklace ***@mynamenecklace.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meKindly have the Name Necklace send me the refund to the original payment or check payable to *** *** & send it to my address*** *** *** *** **, Burlingame CA I will wait until for the business to perform this action and, if it does, will consider this complaint resolvedI also hope this company will be penalized put out of businessThis company put me through a lot of teouble, I was able to recovery first communication with them dated December They take advantage of customers and it is not rightAlso kindly let me know when will I get my refund.Thank you I appreciate your help.
Regards,
*** ***
Dear ***, Thank you for reaching out to us via Revdex.com.As replied in your review, please rest assured that you will receive full refund for lost shipment very shortlyI will follow up with the billing department to make sure your refund is processed asap.I apologize for all your
inconveniences.Sincerely,Oliver G*** Customer Support ManagerMyNameNecklace
Dear ***,
Thank you for reaching out to us at Revdex.comI am sorry to hear that you are displeased with the shipping time frameWe did guarantee Christmas delivery--the last date you could place the order and still receive it in time for Christmas varied, depending on the shipping method you chooseThis information was displayed clearly on the shopping cart page so you can decide on the shipping method before checking out the items. According to your order, it was placed later than the last date we guaranteed Christmas delivery for standard free shipping, therefore the order unfortunately would not arrive in time for the occasionPlease accept my sincere apologies for your inconveniences and displeasure. As for the refund, I am sorry but we do offer up to 15% refund for late deliveryI am sorry that we cannot offer 50% refund in this scenarioPlease accept my sincere apologies if any miscommunication occurred between you and our customer support representative. Please do not hesitate to let me know if you need any further assistanceYou can contact me directly at [email protected] Sincerely,
Oliver G***Customer Support ManagerMyNameNecklace
Dear ***, Thank you for reaching out to us again. According to the tracking number (***), it seems that the package has been delivered to you on Oct Can you please let me know if this is not the case? Thank you.Sincerely,Oliver G***
Dear Sir/Madam,We apologize for any misunderstanding in this case.Our prepaid envelopes do not require any additional payment and we receive these packages in dozens on a daily basisWe do not however wish to cause any discomfort and we have started an immediate refund
process for the customer's account for the full amount paid for this order.We will also be happy to send to the customer any amount paid for the shipping paid by the customer.Please let me know if I can be at any further assistance,Sincerely,*** ***
Dear ***,Thank you for reaching out to us on Revdex.com.According to the tracking system, your package was delivered on December I am terribly sorry that you received the package a couple of days later than promisedI will contact you via email immediately to rectify the situation for youPlease
accept my sincere apologies for your inconveniences and displeasure. Sincerely,Oliver G***Customer Support ManagerMyNameNecklace
Dear Sir/Madam,Just wanted to let you know that this complaint is not resolvedI have not received any correspondence from MyNecklace.com with their offer of fixing their error.The problem is not that Ethan and Emmy were not inscribed on the ring The problem is it is not legible and does not appear clearly as they show on their website If they want to refund a certain amt of monies, that is fine and would expect some retribution for this poorly handled situation If they want to make another ring, I would expect the ring to appear as it looks on line with the names clearly visible when looking at it Hopefully this will be rectified quickly and I appreciate Revdex.com's help in getting it resolved in a satisfactory manner.Respectfully,
*** ***
I ordered a name necklace for my daughter weeks agoI track all online orders through USPS websiteWhen the site said the package was delivered, I had not received itI called USPS and was told to contact MyNameNecklaceI did so beginning last weekI sent SEVERAL emails requesting a phone call from the very start and from the beginning I have received only automatically generated emails in returnI am fed up with this, I called and no return phone callIt seems as though they only send their generic emails between the hours of 10pm and 5am my timethe last one claimed they tried to call me but I did not answerBS! I have been waiting for that callno voicemail was leftsurprise surpriseThey have the absolute worst customer service I have ever experiencedI will never order from them again and I will tell anyone who listens the sameGoing elsewhere for my daughters Christmas giftFYI MyNameNecklace, I am going to add my horrible experience to every customer review website I find on the internet!!!!
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
***
Dear ***,
Thank you for reaching out to us on Revdex.com.According to the tracking system, your package was delivered on December I am terribly sorry that you received the package a couple of days later than promisedI will contact you via email immediately to rectify the situation
for youPlease accept my sincere apologies for your inconveniences and displeasure. Sincerely,Oliver G***Customer Support ManagerMyNameNecklace
I ordered a necklace for my mother under the "guarantee" that it'd arrive before ChristmasThe promotion was free priority shipping, guaranteed before Christmas, blah blah
Not only was I given a tracking number that did not work, it's still not arrived and it's after ChristmasI'm so highly disappointed in this companyThis was a very important gift for my mother and I have yet to receive it
I will never order from this company again and would not recommend it to others
This order has left New York for its final destination, seen here in tracking ***Customer was requested to confirm address and was offered a reordernot heard back from customer as yet Regards***
***
I would like a FULL refund from this scam of a websiteI ordered from mynamenacklacecanada.comThe currency showed Canadian dollarsI was charged USA funds on my credit card.I also was supposed to receive my package by Mothers DayThat day is gone and done.I am so tired of this run around.Refund my moneyRefund it in the sum of American dollars that you took, as opposed to the Canadian dollars that I was supposed to be charged
Dear ***, Thank you for reaching out to us at Revdex.com.I am sorry to hear that you have not received the packageI have been informed that my team is taking care of your case, and that the package has returned to usIt will be reshipped as soon as possible to the address you verified:***
DW*** *** *** *** ***
*** *** *** *** ***
*** ***Once again, please accept my sincere apologies for all your inconveniences and please rest assured that the package will be delivered to the above address asap.Sincerely,Oliver G***Customer Support ManagerMyNameNecklace
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Dear Revdex.com/***,Thank you for contacting us regarding this order.Order *** was indeed shipped in time from our Israel based distribution center.Due to a sudden strike at the local customs office, orders were held by *** for a few hours.However, the order was shipped
and will arrive very soonIf you click on the Shipment Progress button on the *** website you will see that the package is already in South CarolinaI believe it will arrive on Monday.Kindly keep me posted and let me know when it arrives. I am here to assist in any matter.Sincerely, *** *** Customer Support ManagerMy Name Necklace ***@mynamenecklace.com
Dear ***,I have received your complaint here and also saw your correspondent with us via email.I am very sorry about this unfortunate sequence of events which ended up in not receiving your order in time.We did ship the order as promised to arrived in time, but it seems that an
unexpected delay and a mistake in the post which I can't really explain occurred, and the package has been returned to our *** ***k distribution center.I will have to investigate this immediately, but in the mean time, if you agree, I will make sure that the order will be reshipped via urgent delivery to the give address, and additionally will refund 50% of the amount paid for your order.I will await your reply to go forward with this.I want to assure you that this is very unusual and although there will always be a small amount of lost orders, we are doing a lot to prevent this from happening.Thank you for your patience in this matter,Sincerely, *** *** Customer Support ManagerMy Name Necklace ***
Dear Customer,I am very sorry about the inconvenience which has been caused to youWe have received your email and I can assure you that it will be replied very soon.We invest a great effort in the quality of our products but it is possible that the item you received was damaged.I will make sure
that your complaint will be answered as soon as possible and I can assure you that we will not leave you without a satisfying solution. Sincerely, *** *** Customer Support ManagerMy Name Necklace ***@mynamenecklace.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meKindly have the Name Necklace send me the refund to the original payment or check payable to *** *** & send it to my address*** *** *** *** **, Burlingame CA I will wait until for the business to perform this action and, if it does, will consider this complaint resolvedI also hope this company will be penalized put out of businessThis company put me through a lot of teouble, I was able to recovery first communication with them dated December They take advantage of customers and it is not rightAlso kindly let me know when will I get my refund.Thank you I appreciate your help.
Regards,
*** ***
Dear ***, Thank you for reaching out to us via Revdex.com.As replied in your review, please rest assured that you will receive full refund for lost shipment very shortlyI will follow up with the billing department to make sure your refund is processed asap.I apologize for all your
inconveniences.Sincerely,Oliver G*** Customer Support ManagerMyNameNecklace
Dear ***,
Thank you for reaching out to us at Revdex.comI am sorry to hear that you are displeased with the shipping time frameWe did guarantee Christmas delivery--the last date you could place the order and still receive it in time for Christmas varied, depending on the shipping method you chooseThis information was displayed clearly on the shopping cart page so you can decide on the shipping method before checking out the items. According to your order, it was placed later than the last date we guaranteed Christmas delivery for standard free shipping, therefore the order unfortunately would not arrive in time for the occasionPlease accept my sincere apologies for your inconveniences and displeasure. As for the refund, I am sorry but we do offer up to 15% refund for late deliveryI am sorry that we cannot offer 50% refund in this scenarioPlease accept my sincere apologies if any miscommunication occurred between you and our customer support representative. Please do not hesitate to let me know if you need any further assistanceYou can contact me directly at [email protected] Sincerely,
Oliver G***Customer Support ManagerMyNameNecklace
Dear ***, Thank you for reaching out to us again. According to the tracking number (***), it seems that the package has been delivered to you on Oct Can you please let me know if this is not the case? Thank you.Sincerely,Oliver G***
Dear Sir/Madam,We apologize for any misunderstanding in this case.Our prepaid envelopes do not require any additional payment and we receive these packages in dozens on a daily basisWe do not however wish to cause any discomfort and we have started an immediate refund
process for the customer's account for the full amount paid for this order.We will also be happy to send to the customer any amount paid for the shipping paid by the customer.Please let me know if I can be at any further assistance,Sincerely,*** ***
Dear ***,Thank you for reaching out to us on Revdex.com.According to the tracking system, your package was delivered on December I am terribly sorry that you received the package a couple of days later than promisedI will contact you via email immediately to rectify the situation for youPlease
accept my sincere apologies for your inconveniences and displeasure. Sincerely,Oliver G***Customer Support ManagerMyNameNecklace
Dear Sir/Madam,Just wanted to let you know that this complaint is not resolvedI have not received any correspondence from MyNecklace.com with their offer of fixing their error.The problem is not that Ethan and Emmy were not inscribed on the ring The problem is it is not legible and does not appear clearly as they show on their website If they want to refund a certain amt of monies, that is fine and would expect some retribution for this poorly handled situation If they want to make another ring, I would expect the ring to appear as it looks on line with the names clearly visible when looking at it Hopefully this will be rectified quickly and I appreciate Revdex.com's help in getting it resolved in a satisfactory manner.Respectfully,
*** ***
I am ver displeased by this website I spent almost dollars and I have got dollars back!
I ordered a name necklace for my daughter weeks agoI track all online orders through USPS websiteWhen the site said the package was delivered, I had not received itI called USPS and was told to contact MyNameNecklaceI did so beginning last weekI sent SEVERAL emails requesting a phone call from the very start and from the beginning I have received only automatically generated emails in returnI am fed up with this, I called and no return phone callIt seems as though they only send their generic emails between the hours of 10pm and 5am my timethe last one claimed they tried to call me but I did not answerBS! I have been waiting for that callno voicemail was leftsurprise surpriseThey have the absolute worst customer service I have ever experiencedI will never order from them again and I will tell anyone who listens the sameGoing elsewhere for my daughters Christmas giftFYI MyNameNecklace, I am going to add my horrible experience to every customer review website I find on the internet!!!!
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
***