Hi, Thank you for your review. I am sorry to hear of your displeasureHowever, we do not have information to locate you order--can you please provide us with information such as order ID, name and email address used to placed the order? Once we can locate your order, then we can
assist you better. I apologize for any inconveniences.Sincerely,Oliver G*** Customer Support Manager MyNameNecklace
Hi,
Thank you for your responseWe will be happy to issue a full refund for your purchaseWe are now sending you a prepaid return envelopePlease send items back with the envelopeYou can just drop it in any mailbox--no postage is requiredPlease do not include gift box in the envelope.Once you have posted the items back to us, please contact me directly at *** so I can inform the billing department about the refundPlease do not hesitate to contact me via the address above if you need any assistanceI apologize for all your inconveniences and displeasureSincerely,
Oliver G***
Customer Support Manager
MyNameNecklace
Hi ***, Thank you for reaching out to us via Revdex.comI am terribly sorry that you are disappointed with the shipping time frame we promisedYour order was placed outside the guaranteed Valentine's Day delivery with standard free shipping--meaning only orders with expedited shipping will make
it in time for the occasionI apologize that the information may have been unclear to youThe team responsible of information display has been informed and they are working on how to improve and make the information even clearer Your necklace was already shipped out with the USPS tracking number *** and should be delivered within the next daysAs a token of apology for your inconveniences and displeasure, we would like to offer a 15% refund off your purchasePlease kindly advise if you would agree to this offerI am sorry that we cannot offer 50% refund as requestedPlease email me directly at ***@mynamenecklace.com Once again, please accept my sincere apologies for negative experience you encounteredThank you also for your valuable feedback Sincerely, Oliver G*** Customer Support Manager MyNameNecklace
Dear ***,
I am sorry I responded to your review before seeing the complaint hereNow that the order ID is available, I can locate the order in questionIf you would kindly give us another chance, we will be more than happy to send you a replacement necklace and make sure
that this time it is in perfect conditionThe replacement can be of the same product or other with the same priceAlso, we would like to offer you a 10% refund as a token of apology for your and your coworker's inconveniences.If you would insist on full refund, we would of course respect your decision and will handle it immediately.
Please get back to me at ***@mynamenecklace.com. Once again, I apologize for all the inconveniences and the negative experience you and your coworker encounteredSincerely,
Oliver G***Customer Support ManagerMyNameNecklace
Dear ***,I am sorry for the inconvenience you have experiencedIt is true that due to unexpected amount of emails in the past week there was a delay in our reply to you, but I see that you have been in touch by now with our representative ***, who took care of this matter.I
have checked again, and on our side it shows that the payments never went throughIt is possible that due to a temporary technical problem, the payments showed on your card, while the system did not process them to us.I will forward this issue to our technical team to check, but I can assure you that this is a very rare occurrence. Again, I apologize for the inconvenience and thank you for your patience in this matter. I will also contact you directly to make sure everything was settled.Sincerely,*** *** Customer Support ManagerMy Name Necklace ***
I have used this company several time No problems but now I have a problem!The company has No telephone number that works to speak to a customer service rep, the only way you can get in touch is Facebook , tried email NEVER answered emails did not get packing slip with item to return item NO instructions on how to return item have been trying for a week! It takes them hours to get a response and they never give you a full answer to your question! WEB page states they will back to you in a few hrs,NOT
THINK TWICE BEFORE YOU ORDER!
Hi ***,Thank you for your payment proof. We will respect your wish for full refundHowever, as we cannot refund more than the order amount back to your card, would it be possible for you to provide me with your PayPal account detail so we can send reimbursement for the additional charge there? I am so sorry for this inconvenience. Awaiting your reply.Sincerely,Oliver
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.In the tickets I placed online with MyNameNecklace, I received only customer service ticket responses from #***, representative Anne Forbes and ticket #***, representative, *** ***. I stated in BOTH responses, I do not want new items shipped to me, since the original items was never confirmed sent. *** never received the items from the company and was never scanned in their warehouse. They only received the shipping labels created online from the merchant. MyNameNecklace claimed it was *** issue or ***, which are both false. I requested a FULL REFUND for the time wasted and terrible customer service. I DO NOT WANT THEIR ITEMS, I WANT A FULL REFUND for the time wasted and moment lost in not presenting the gifts to the recipients at their eventsHere are the other tickets I sent in to MyNameNecklace, which they did not respond back. ***, who responded back to the original Revdex.com complaint, claimed I did not respond is completely FALSE. Here is another testiment, MyNameNecklace does not follow through with their customer service and have wasted my time. I WOULD LIKE A FULL REFUND. I did not receive the gifts on time and have completely wasted my timeOrder # ***#***#***#***#***#***#***#***
Regards,
*** ***
NEVER AGAINI waited almost weeks for this company to create my jewelry and "ship it out"After another weeks, I have not received my item and USPS claims they never received my orderI even filed a claim with the USPS and no one seems to know what is going onI don't know who is at fault but I am completely dissatisfied with this company and their customer serviceTheir emails seem automated and I can never reach by phoneI am so afraid that I have lost the $200+ dollars that I spent on this companyNot worth it
Dear ***,Thank you for reaching out to us at Revdex.com.I am sorry to hear that you are displeased with the shipping time frameWe did guarantee Christmas delivery--the last date you could place the order and still receive it in time for Christmas varied, depending on the shipping method you choose
This information was displayed clearly on the shopping cart page so you can decide on the shipping method before checking out the items. According to your order, it was placed later than the last date we guaranteed Christmas delivery for standard free shipping, therefore the order unfortunately would not arrive in time for the occasionPlease accept my sincere apologies for your inconveniences and displeasure. As for the refund, I am sorry but we do offer up to 15% refund for late deliveryI am sorry that we cannot offer 50% refund in this scenarioPlease accept my sincere apologies if any miscommunication occurred between you and our customer support representative. Please do not hesitate to let me know if you need any further assistanceYou can contact me directly at *** Sincerely,Oliver G***Customer Support ManagerMyNameNecklace
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
A week ago I received a package in the mail from my name necklace I open the package in front of my US PS worker that delivers my mail to my business and boy was I surprised when there was no necklace inside of the boxI have emailed them numerous times and have not received anything back except a generated email saying that they will look into the issue and I'll be contacted shortly! Haven't heard anything sinceI paid with my money to have a necklace sent to me and received an empty box with nothing at all inside of it that is completely unacceptableI have sent numerous emails I have left voicemails on their answering service and still have gotten no responseI should've known better from the start when I sent an email to have my order changed and got no responseThis is not how you do good business and me being a business owner I am truly disgusted by the lack of customer serviceThis is a Christmas gift it is now getting closer and closer to Christmas and I still haven't gotten any kind of response at allThis is completely unacceptableI will in fact be taking my complaint anywhere possible that I can and that includes all social media sites! I am completely tired of getting your generated business emails and try to get me to buy more and but no answer to do with my problem and multiple emails I sent
Hi ***,
I had been waiting for your reply regarding the refund of additional feeI contacted you directly via email (***@mynamenecklace.com)Please kindly respond to me
Thank youSincerely,
Oliver G***
Customer Support
ManagerMyNameNecklace
Hi ***, Thank you for reaching out to us on Revdex.com.I am sorry that you are unhappy with our shipping time frameHowever, as I mentioned in my reply to your review, the package was actually delivered on time. Please let me know if there is anything else I can assist you with.Sincerely,Oliver
G***Customer Support Manager MyNameNecklace***@mynamenecklace.com
Dear ***,
Thank you for reaching out to us at Revdex.comI am sorry to hear that you are displeased with the shipping time frameWe did guarantee Christmas delivery--the last date you could place the order and still receive it in time for Christmas varied, depending on the shipping
method you chooseThis information was displayed clearly on the shopping cart page so you can decide on the shipping method before checking out the items. According to your order, it was placed later than the last date we guaranteed Christmas delivery for standard free shipping, therefore the order unfortunately would not arrive in time for the occasionPlease accept my sincere apologies for your inconveniences and displeasure. As for the refund, I am sorry but we do offer up to 15% refund for late deliveryI am sorry that we cannot offer 50% refund in this scenarioPlease accept my sincere apologies if any miscommunication occurred between you and our customer support representative. Please do not hesitate to let me know if you need any further assistanceYou can contact me directly at *** Sincerely,Oliver G***Customer Support ManagerMyNameNecklace
I ordered a necklace from this website and had changed my mind right after seeing something else I had liked betterOn their website it CLEARLY states that order cancellations must be submitted within hours of purchase, Otherwise they charge a 30% restocking feeI had cancelled my order only minutes after purchase, and received an email a day and a half later telling me the item is already in process and will charge me a 30% restocking fee!!!!
I wrote them back an email regarding the hour cancellation policy on their site and provided the exact time of my purchase and exact time I submitted my cancellation requestAnd I NEVER received a response back from them! And that was a week ago!!!! I have been sending emails almost daily now, requesting a response ASAP
I don't trust this companySo be careful before purchasing from them! I have been reading more and more complaints and reviews online, and wish I had looked into this so called company before giving them my hard earned money!!!
I plan to file more complaints online and contact *** and inform them of the situation as well!
Hi ***, Thank you for reaching out to us. I am sorry that you are displeased with the necklaceThe reason why we asked for additional payment of $is because the item you chose as a replacement is $more expensive that the one you placed the placed forI apologize if it
causes you any displeasure.Usually for non-defective returned item, we do charge 30% restocking fee as all our products are customized and therefore cannot be restockedHowever, in your case, we will be more than happy to issue a full refund once we receive the item back from youPlease kindly follow the return instruction and let us know so we can start anticipating your item and initiate the refund process as soon as possible. If you have any further inquiry, you can also contact me directly at ***@mynamenecklace.com I apologize for all your inconveniences and displeasurePlease do not hesitate to let me know if there is anything else I can do for you.Sincerely,Oliver G***Customer Support Manager MyNameNecklace
This has been a NIGHTMAREI placed my order on or around Nov 10thand my credit card was charged Nov 17th for $When I placed my order, I entered my complete mailing address with my apt numberBut their address verification system during checkout removed my apt number but I didnt catch itSo my order was returned to themNow I have been patient and understanding but my frustration kicked in when I saw that they have received my order back (via tracking number) but they email me and say they have NOT received itWell at this point, shame on the post officeBut as a business, they are NOT doing anything to correct this problemI am getting emails not related to my issue stating the same thing over and over that my address has been updated YET they have NOT mailed my order back to meI just want my MONEY back or my OrderMake something happenI have emailed your company timesI have mail tracking software, so I can see EACH TIME you open my emails, so I have proof for my credit card company that I am actively trying to resolve this issueThis can ALL be solved by mailing me order with a tracking number TODAY or Refund my money TODAYI am reporting this to my credit card company on Dec 9thYou have people on Facebook responding with frivolous responsesWill Never order from this company againI got what I paid for
Dear ***
I am terribly sorry that the communication between you and us did not go smoothlyWe will use your comment to further improve the system
Our customer service representative will give you a call to the number you provided *** and will
resolve the issue as soon as possible.
If you would like, you can email me directly at [email protected] include your order ID *** in the email
Thank you and I apologize for any inconveniences caused
Sincerely,
Oliver G***
Customer Support Manager
Mynamenecklace.com
Hi, Thank you for your review. I am sorry to hear of your displeasureHowever, we do not have information to locate you order--can you please provide us with information such as order ID, name and email address used to placed the order? Once we can locate your order, then we can
assist you better. I apologize for any inconveniences.Sincerely,Oliver G*** Customer Support Manager MyNameNecklace
Hi,
Thank you for your responseWe will be happy to issue a full refund for your purchaseWe are now sending you a prepaid return envelopePlease send items back with the envelopeYou can just drop it in any mailbox--no postage is requiredPlease do not include gift box in the envelope.Once you have posted the items back to us, please contact me directly at *** so I can inform the billing department about the refundPlease do not hesitate to contact me via the address above if you need any assistanceI apologize for all your inconveniences and displeasureSincerely,
Oliver G***
Customer Support Manager
MyNameNecklace
Hi ***, Thank you for reaching out to us via Revdex.comI am terribly sorry that you are disappointed with the shipping time frame we promisedYour order was placed outside the guaranteed Valentine's Day delivery with standard free shipping--meaning only orders with expedited shipping will make
it in time for the occasionI apologize that the information may have been unclear to youThe team responsible of information display has been informed and they are working on how to improve and make the information even clearer Your necklace was already shipped out with the USPS tracking number *** and should be delivered within the next daysAs a token of apology for your inconveniences and displeasure, we would like to offer a 15% refund off your purchasePlease kindly advise if you would agree to this offerI am sorry that we cannot offer 50% refund as requestedPlease email me directly at ***@mynamenecklace.com Once again, please accept my sincere apologies for negative experience you encounteredThank you also for your valuable feedback Sincerely, Oliver G*** Customer Support Manager MyNameNecklace
Dear ***,
I am sorry I responded to your review before seeing the complaint hereNow that the order ID is available, I can locate the order in questionIf you would kindly give us another chance, we will be more than happy to send you a replacement necklace and make sure
that this time it is in perfect conditionThe replacement can be of the same product or other with the same priceAlso, we would like to offer you a 10% refund as a token of apology for your and your coworker's inconveniences.If you would insist on full refund, we would of course respect your decision and will handle it immediately.
Please get back to me at ***@mynamenecklace.com. Once again, I apologize for all the inconveniences and the negative experience you and your coworker encounteredSincerely,
Oliver G***Customer Support ManagerMyNameNecklace
Dear ***,I am sorry for the inconvenience you have experiencedIt is true that due to unexpected amount of emails in the past week there was a delay in our reply to you, but I see that you have been in touch by now with our representative ***, who took care of this matter.I
have checked again, and on our side it shows that the payments never went throughIt is possible that due to a temporary technical problem, the payments showed on your card, while the system did not process them to us.I will forward this issue to our technical team to check, but I can assure you that this is a very rare occurrence. Again, I apologize for the inconvenience and thank you for your patience in this matter. I will also contact you directly to make sure everything was settled.Sincerely,*** *** Customer Support ManagerMy Name Necklace ***
I have used this company several time No problems but now I have a problem!The company has No telephone number that works to speak to a customer service rep, the only way you can get in touch is Facebook , tried email NEVER answered emails did not get packing slip with item to return item NO instructions on how to return item have been trying for a week! It takes them hours to get a response and they never give you a full answer to your question! WEB page states they will back to you in a few hrs,NOT
THINK TWICE BEFORE YOU ORDER!
Hi ***,Thank you for your payment proof. We will respect your wish for full refundHowever, as we cannot refund more than the order amount back to your card, would it be possible for you to provide me with your PayPal account detail so we can send reimbursement for the additional charge there? I am so sorry for this inconvenience. Awaiting your reply.Sincerely,Oliver
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.In the tickets I placed online with MyNameNecklace, I received only customer service ticket responses from #***, representative Anne Forbes and ticket #***, representative, *** ***. I stated in BOTH responses, I do not want new items shipped to me, since the original items was never confirmed sent. *** never received the items from the company and was never scanned in their warehouse. They only received the shipping labels created online from the merchant. MyNameNecklace claimed it was *** issue or ***, which are both false. I requested a FULL REFUND for the time wasted and terrible customer service. I DO NOT WANT THEIR ITEMS, I WANT A FULL REFUND for the time wasted and moment lost in not presenting the gifts to the recipients at their eventsHere are the other tickets I sent in to MyNameNecklace, which they did not respond back. ***, who responded back to the original Revdex.com complaint, claimed I did not respond is completely FALSE. Here is another testiment, MyNameNecklace does not follow through with their customer service and have wasted my time. I WOULD LIKE A FULL REFUND. I did not receive the gifts on time and have completely wasted my timeOrder # ***#***#***#***#***#***#***#***
Regards,
*** ***
NEVER AGAINI waited almost weeks for this company to create my jewelry and "ship it out"After another weeks, I have not received my item and USPS claims they never received my orderI even filed a claim with the USPS and no one seems to know what is going onI don't know who is at fault but I am completely dissatisfied with this company and their customer serviceTheir emails seem automated and I can never reach by phoneI am so afraid that I have lost the $200+ dollars that I spent on this companyNot worth it
Dear ***,Thank you for reaching out to us at Revdex.com.I am sorry to hear that you are displeased with the shipping time frameWe did guarantee Christmas delivery--the last date you could place the order and still receive it in time for Christmas varied, depending on the shipping method you choose
This information was displayed clearly on the shopping cart page so you can decide on the shipping method before checking out the items. According to your order, it was placed later than the last date we guaranteed Christmas delivery for standard free shipping, therefore the order unfortunately would not arrive in time for the occasionPlease accept my sincere apologies for your inconveniences and displeasure. As for the refund, I am sorry but we do offer up to 15% refund for late deliveryI am sorry that we cannot offer 50% refund in this scenarioPlease accept my sincere apologies if any miscommunication occurred between you and our customer support representative. Please do not hesitate to let me know if you need any further assistanceYou can contact me directly at *** Sincerely,Oliver G***Customer Support ManagerMyNameNecklace
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
A week ago I received a package in the mail from my name necklace I open the package in front of my US PS worker that delivers my mail to my business and boy was I surprised when there was no necklace inside of the boxI have emailed them numerous times and have not received anything back except a generated email saying that they will look into the issue and I'll be contacted shortly! Haven't heard anything sinceI paid with my money to have a necklace sent to me and received an empty box with nothing at all inside of it that is completely unacceptableI have sent numerous emails I have left voicemails on their answering service and still have gotten no responseI should've known better from the start when I sent an email to have my order changed and got no responseThis is not how you do good business and me being a business owner I am truly disgusted by the lack of customer serviceThis is a Christmas gift it is now getting closer and closer to Christmas and I still haven't gotten any kind of response at allThis is completely unacceptableI will in fact be taking my complaint anywhere possible that I can and that includes all social media sites! I am completely tired of getting your generated business emails and try to get me to buy more and but no answer to do with my problem and multiple emails I sent
Hi ***,
I had been waiting for your reply regarding the refund of additional feeI contacted you directly via email (***@mynamenecklace.com)Please kindly respond to me
Thank youSincerely,
Oliver G***
Customer Support
ManagerMyNameNecklace
Hi ***, Thank you for reaching out to us on Revdex.com.I am sorry that you are unhappy with our shipping time frameHowever, as I mentioned in my reply to your review, the package was actually delivered on time. Please let me know if there is anything else I can assist you with.Sincerely,Oliver
G***Customer Support Manager MyNameNecklace***@mynamenecklace.com
Dear ***,
Thank you for reaching out to us at Revdex.comI am sorry to hear that you are displeased with the shipping time frameWe did guarantee Christmas delivery--the last date you could place the order and still receive it in time for Christmas varied, depending on the shipping
method you chooseThis information was displayed clearly on the shopping cart page so you can decide on the shipping method before checking out the items. According to your order, it was placed later than the last date we guaranteed Christmas delivery for standard free shipping, therefore the order unfortunately would not arrive in time for the occasionPlease accept my sincere apologies for your inconveniences and displeasure. As for the refund, I am sorry but we do offer up to 15% refund for late deliveryI am sorry that we cannot offer 50% refund in this scenarioPlease accept my sincere apologies if any miscommunication occurred between you and our customer support representative. Please do not hesitate to let me know if you need any further assistanceYou can contact me directly at *** Sincerely,Oliver G***Customer Support ManagerMyNameNecklace
I ordered a necklace from this website and had changed my mind right after seeing something else I had liked betterOn their website it CLEARLY states that order cancellations must be submitted within hours of purchase, Otherwise they charge a 30% restocking feeI had cancelled my order only minutes after purchase, and received an email a day and a half later telling me the item is already in process and will charge me a 30% restocking fee!!!!
I wrote them back an email regarding the hour cancellation policy on their site and provided the exact time of my purchase and exact time I submitted my cancellation requestAnd I NEVER received a response back from them! And that was a week ago!!!! I have been sending emails almost daily now, requesting a response ASAP
I don't trust this companySo be careful before purchasing from them! I have been reading more and more complaints and reviews online, and wish I had looked into this so called company before giving them my hard earned money!!!
I plan to file more complaints online and contact *** and inform them of the situation as well!
Hi ***, Thank you for reaching out to us. I am sorry that you are displeased with the necklaceThe reason why we asked for additional payment of $is because the item you chose as a replacement is $more expensive that the one you placed the placed forI apologize if it
causes you any displeasure.Usually for non-defective returned item, we do charge 30% restocking fee as all our products are customized and therefore cannot be restockedHowever, in your case, we will be more than happy to issue a full refund once we receive the item back from youPlease kindly follow the return instruction and let us know so we can start anticipating your item and initiate the refund process as soon as possible. If you have any further inquiry, you can also contact me directly at ***@mynamenecklace.com I apologize for all your inconveniences and displeasurePlease do not hesitate to let me know if there is anything else I can do for you.Sincerely,Oliver G***Customer Support Manager MyNameNecklace
This has been a NIGHTMAREI placed my order on or around Nov 10thand my credit card was charged Nov 17th for $When I placed my order, I entered my complete mailing address with my apt numberBut their address verification system during checkout removed my apt number but I didnt catch itSo my order was returned to themNow I have been patient and understanding but my frustration kicked in when I saw that they have received my order back (via tracking number) but they email me and say they have NOT received itWell at this point, shame on the post officeBut as a business, they are NOT doing anything to correct this problemI am getting emails not related to my issue stating the same thing over and over that my address has been updated YET they have NOT mailed my order back to meI just want my MONEY back or my OrderMake something happenI have emailed your company timesI have mail tracking software, so I can see EACH TIME you open my emails, so I have proof for my credit card company that I am actively trying to resolve this issueThis can ALL be solved by mailing me order with a tracking number TODAY or Refund my money TODAYI am reporting this to my credit card company on Dec 9thYou have people on Facebook responding with frivolous responsesWill Never order from this company againI got what I paid for
Dear ***
I am terribly sorry that the communication between you and us did not go smoothlyWe will use your comment to further improve the system
Our customer service representative will give you a call to the number you provided *** and will
resolve the issue as soon as possible.
If you would like, you can email me directly at [email protected] include your order ID *** in the email
Thank you and I apologize for any inconveniences caused
Sincerely,
Oliver G***
Customer Support Manager
Mynamenecklace.com