Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
We regret this customer's negative experience We have requested the full closure of this account with zero termination fee We have requested a refund of $in service fees which should deposit into the customer's checking account in the next to business days The
customer can return their equipment to:Flagship Merchant Services*** *** ***
*** ***
*** ** ***Attn: Operations Department
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
We did NOT receive the overnight check that was stated on an email response dated Dec27, As of today, January 4, 2018, there has been no check receive. Please email me the overnight tracking number at ***
Regards,
*** ***
We are sorry to hear of this customer's negative experience While we are confident all rates, fees, and loss prevention protocol was discussed during the sales and application process, we have requested a courtesy refund of $58.26, which was released to this customer's checking account on
1/ We can confirm the customer's account is closed and that there will be no further monthly charges
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved. I received confirmation that the Flagship Merchant Services has closed the account and we will no longer be doing business. However, I had to close our business account with our bank which disrupted our way of doing business with every vendor we deal with.
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
The response letter from Flagship claims, "As a courtesy, we have requested a refund of the $early cancellation fee." However, as of July 11, 2016, I have still yet to receive this refund In addition, while the form provided by Flagship does mention about the $cancellation fee, the signed form also included in the agreement that Flagship would provide a Pin Pad as part of the serviceOne of the reasons for cancelling Flagship was because the original sales representative did not send a Pin Pad to my business in a timely manner After over a week, I only received a small metal plate from Flagship with my merchant ID, but not a new Pin Pad As a result, I tried to work with Flagship phone technical support to use an earlier business owner's existing Pin Pad (not owned by Flagship) to reprogram the Pin Pad to work with Flagship, and then the connection to Flagship failed the day after reprogramming it Only after repeated complaints to Flagship customer service was a Pin Pad even sent to me This is why I think the $cancellation fee should not apply, because Flagship was not timely in fulfilling their own terms of the agreement
Regards,
*** ***
We regret this customer's negative experience Due to the industry-wide EMV liability shift, our corporate office's customer service line was experiencing larger than call volumes This customer contacted our office and was connected to an account representative who went over the
rates and fees A merchant application was then completed with the customer The customer then purchased a landline credit card machine After the customer received their equipment they contacted us and advised that they would like to purchase a wireless terminal instead The customer sent their landline equipment back When making arrangements for the shipment of the wireless terminal, the customer advised their sales representative that they would like to hold off until after the new year During this time, the customer had live merchant services with our company in which a monthly fee is charged The customer never contacted their representative to arrange for the shipment of the unit As a courtesy, we have refunded $to the customer's credit card for the cost of the equipment Also, we have requested courtesy refunds of monthly service fees $was refunded to the customer's checking account on 12/ Another $in service fees were refunded on 11/ A courtesy refund was requested for $in service fees on 1/ This should deposit into the customer's checking account in the next to business days The total of all refunds is $
I have issued the refund on the account for the fees associated with the account. The other fees charged are the ones agreed to on the merchant application agreement. Thanks
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
[Attached, please find a copy of the Schedule of Fees that was sent to me at the beginning from Flagship. The only document that I received that I could electronically sign was the lease agreement. And as stated, we were led to believe that we were leasing the equipment for the one year and then would own it, if we continued for that year. As far as the remaining amounts of fees that I have been charged for the past year, attached please find an excel spreadsheet that lists all of the charges for the past year that were not listed on the Schedule of fees. If Flagship is going to hold me to the contract terms for the purchase of the equipment, then they need to hold themselves contractually obligated under the schedule of fees. The amount that should be refunded to me is $829.56. Flagship's business is merchant services and therefore, they are fully aware of ALL of the charges that they are making and should thence have provided those fees on the Schedule of Fees. The company through their representative has been very disreputable. The rep led us to believe one thing and then did another and the company is fully aware that this is standard practice
Regards,
*** ***
We regret that this merchant did not fully understand all of the terms of the agreement The customer contacted our company, and was then connected to an account representative who went over the rates and fees of our merchantservices. The customer then
provided their personal and proprietary information to the representative to prefill an electronic application and begin the approval/activation process. The application was sent over for the customer to review at which point they are able to do an "e-signature" with their mouse and they then answer security questions based on their personal history pulled from public records. The full agreement was available to print out via PDF We can confirm this account is closed As a courtesy, we have requested a refund of $in service fees This refund should deposit into the customer's checking account in the next to business days
We regret that this merchant did not fully understand all of the terms of the agreement The customer contacted our company, and was then connected to an account representative who went over the rates and fees of our merchantservices. The customer then
provided their personal and proprietary information to the representative to prefill an electronic application and begin the approval/activation process. The application was sent over for the customer to review at which point they are able to do an "e-signature" with their mouse and they then answer security questions based on their personal history pulled from public records. The full agreement was available to print out via PDF. As a courtesy, we have requested a refund of $ in service fees which should deposit into this customer’s checking account in the next to business days
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
I can neither accept nor reject the resolution until I receive the total $that was promisedI have received $as of this writingFifteen dollars is still outstandingPlease let them knowThanks.
Regards,
*** ***
We regret that this merchant did not fully understand all of the terms of the agreement The customer contacted our company, and was then connected to an account representative who went over the rates and fees of our merchantservices. The customer then provided their personal and proprietary information to the representative to prefill an electronic application and begin the approval/activation process. The application was sent over for the customer to review at which point they are able to do an "e-signature" with their mouse and they then answer security questions based on their personal history pulled from public records. The full agreement was available to print out via PDF
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
To Whom It May Concern: I would like to reopen my complaint so that I can REJECT the business's response. They had stated that they would refund my early termination fee of $that they charged me within 7-business days. It is now days since that message was sent and I have not had any refund in my bank account. I saw their message stating that I could have printed the document at any point but that was not mentioned to me in the process of signing at any time. I am also upset about the lack of response on their end to the multiple emails/phone calls that I left asking questions and not getting any answers. Please reopen my claim for me. I don't want to try to reach out to them myself as I don't think I will get any answers, based on past experiences.Thank you very much for your assistance on this matter
Regards,
*** ***
We are sorry to hear of this customer's negative experience The decision regarding the holding of the funds for this merchant is made by the Loss Prevention/Security Team of ***Flagship's role in the sales process with this merchant is to bexplain the rates and fees
associated with credit card processing and the equipment used for said credit card processingWe then assist the merchant through the application, underwriting and boarding process of their merchant application and merchant account installAt that point, they have a merchant account with *** and all debiting and crediting and holding of funds are handled and determined by *** and we have no control over such decisions It appears the $in question was never successfully debited from the customer's account A refund was deposited into the customer's checking account on 3/4, but the reject created a collections balance We have requested a collections waiver
Hello, I have waived the collections balance and refunded $to your accountThe first month of the billing cycle were valid charges based on applying for the merchant accountIf you need further assistance contact the Flagship Merchant Services office. Thank you
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
[The Merchant sent the refund, however he still charging my bank account, taking advantage that he owns my routing & account number, even my account with them was cancelled they charged me today $as monthly subscription for a terminated accountPlease refund this payment $soon.]
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
And does your company cover the two months in charges after I tried to close my account of $13?
Regards,
*** ***
Please move this customer review to ***’s profile. The decision regarding the holding of the funds for this merchant is made by the Loss Prevention/Security Team of ***Flagship's role in the sales process with this merchant is to explain the rates and fees associated with credit
card processing and the equipment used for said credit card processingWe then assist the merchant through the application, underwriting and boarding process of their merchant application and merchant account installAt that point, they have a merchant account with *** and all debiting and crediting and holding of funds are handled and determined by *** and we have no control over such decisionsWe can confirm the funds in question have been released to the customer
We have requested a refund for the charges in question Pending *** approval, these funds should deposit into the customer's checking account in the next to business days if they have not done so already
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
We regret this customer's negative experience We have requested the full closure of this account with zero termination fee We have requested a refund of $in service fees which should deposit into the customer's checking account in the next to business days The
customer can return their equipment to:Flagship Merchant Services*** *** ***
*** ***
*** ** ***Attn: Operations Department
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
We did NOT receive the overnight check that was stated on an email response dated Dec27, As of today, January 4, 2018, there has been no check receive. Please email me the overnight tracking number at ***
Regards,
*** ***
We are sorry to hear of this customer's negative experience While we are confident all rates, fees, and loss prevention protocol was discussed during the sales and application process, we have requested a courtesy refund of $58.26, which was released to this customer's checking account on
1/ We can confirm the customer's account is closed and that there will be no further monthly charges
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved. I received confirmation that the Flagship Merchant Services has closed the account and we will no longer be doing business. However, I had to close our business account with our bank which disrupted our way of doing business with every vendor we deal with.
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
The response letter from Flagship claims, "As a courtesy, we have requested a refund of the $early cancellation fee." However, as of July 11, 2016, I have still yet to receive this refund In addition, while the form provided by Flagship does mention about the $cancellation fee, the signed form also included in the agreement that Flagship would provide a Pin Pad as part of the serviceOne of the reasons for cancelling Flagship was because the original sales representative did not send a Pin Pad to my business in a timely manner After over a week, I only received a small metal plate from Flagship with my merchant ID, but not a new Pin Pad As a result, I tried to work with Flagship phone technical support to use an earlier business owner's existing Pin Pad (not owned by Flagship) to reprogram the Pin Pad to work with Flagship, and then the connection to Flagship failed the day after reprogramming it Only after repeated complaints to Flagship customer service was a Pin Pad even sent to me This is why I think the $cancellation fee should not apply, because Flagship was not timely in fulfilling their own terms of the agreement
Regards,
*** ***
We regret this customer's negative experience Due to the industry-wide EMV liability shift, our corporate office's customer service line was experiencing larger than call volumes This customer contacted our office and was connected to an account representative who went over the
rates and fees A merchant application was then completed with the customer The customer then purchased a landline credit card machine After the customer received their equipment they contacted us and advised that they would like to purchase a wireless terminal instead The customer sent their landline equipment back When making arrangements for the shipment of the wireless terminal, the customer advised their sales representative that they would like to hold off until after the new year During this time, the customer had live merchant services with our company in which a monthly fee is charged The customer never contacted their representative to arrange for the shipment of the unit As a courtesy, we have refunded $to the customer's credit card for the cost of the equipment Also, we have requested courtesy refunds of monthly service fees $was refunded to the customer's checking account on 12/ Another $in service fees were refunded on 11/ A courtesy refund was requested for $in service fees on 1/ This should deposit into the customer's checking account in the next to business days The total of all refunds is $
I have issued the refund on the account for the fees associated with the account. The other fees charged are the ones agreed to on the merchant application agreement. Thanks
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
[Attached, please find a copy of the Schedule of Fees that was sent to me at the beginning from Flagship. The only document that I received that I could electronically sign was the lease agreement. And as stated, we were led to believe that we were leasing the equipment for the one year and then would own it, if we continued for that year. As far as the remaining amounts of fees that I have been charged for the past year, attached please find an excel spreadsheet that lists all of the charges for the past year that were not listed on the Schedule of fees. If Flagship is going to hold me to the contract terms for the purchase of the equipment, then they need to hold themselves contractually obligated under the schedule of fees. The amount that should be refunded to me is $829.56. Flagship's business is merchant services and therefore, they are fully aware of ALL of the charges that they are making and should thence have provided those fees on the Schedule of Fees. The company through their representative has been very disreputable. The rep led us to believe one thing and then did another and the company is fully aware that this is standard practice
Regards,
*** ***
We regret that this merchant did not fully understand all of the terms of the agreement The customer contacted our company, and was then connected to an account representative who went over the rates and fees of our merchantservices. The customer then
provided their personal and proprietary information to the representative to prefill an electronic application and begin the approval/activation process. The application was sent over for the customer to review at which point they are able to do an "e-signature" with their mouse and they then answer security questions based on their personal history pulled from public records. The full agreement was available to print out via PDF We can confirm this account is closed As a courtesy, we have requested a refund of $in service fees This refund should deposit into the customer's checking account in the next to business days
We regret that this merchant did not fully understand all of the terms of the agreement The customer contacted our company, and was then connected to an account representative who went over the rates and fees of our merchantservices. The customer then
provided their personal and proprietary information to the representative to prefill an electronic application and begin the approval/activation process. The application was sent over for the customer to review at which point they are able to do an "e-signature" with their mouse and they then answer security questions based on their personal history pulled from public records. The full agreement was available to print out via PDF. As a courtesy, we have requested a refund of $ in service fees which should deposit into this customer’s checking account in the next to business days
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
I can neither accept nor reject the resolution until I receive the total $that was promisedI have received $as of this writingFifteen dollars is still outstandingPlease let them knowThanks.
Regards,
*** ***
We regret that this merchant did not fully understand all of the terms of the agreement The customer contacted our company, and was then connected to an account representative who went over the rates and fees of our merchantservices. The customer then provided their personal and proprietary information to the representative to prefill an electronic application and begin the approval/activation process. The application was sent over for the customer to review at which point they are able to do an "e-signature" with their mouse and they then answer security questions based on their personal history pulled from public records. The full agreement was available to print out via PDF
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
To Whom It May Concern: I would like to reopen my complaint so that I can REJECT the business's response. They had stated that they would refund my early termination fee of $that they charged me within 7-business days. It is now days since that message was sent and I have not had any refund in my bank account. I saw their message stating that I could have printed the document at any point but that was not mentioned to me in the process of signing at any time. I am also upset about the lack of response on their end to the multiple emails/phone calls that I left asking questions and not getting any answers. Please reopen my claim for me. I don't want to try to reach out to them myself as I don't think I will get any answers, based on past experiences.Thank you very much for your assistance on this matter
Regards,
*** ***
We are sorry to hear of this customer's negative experience The decision regarding the holding of the funds for this merchant is made by the Loss Prevention/Security Team of ***Flagship's role in the sales process with this merchant is to bexplain the rates and fees
associated with credit card processing and the equipment used for said credit card processingWe then assist the merchant through the application, underwriting and boarding process of their merchant application and merchant account installAt that point, they have a merchant account with *** and all debiting and crediting and holding of funds are handled and determined by *** and we have no control over such decisions It appears the $in question was never successfully debited from the customer's account A refund was deposited into the customer's checking account on 3/4, but the reject created a collections balance We have requested a collections waiver
Hello, I have waived the collections balance and refunded $to your accountThe first month of the billing cycle were valid charges based on applying for the merchant accountIf you need further assistance contact the Flagship Merchant Services office. Thank you
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
[The Merchant sent the refund, however he still charging my bank account, taking advantage that he owns my routing & account number, even my account with them was cancelled they charged me today $as monthly subscription for a terminated accountPlease refund this payment $soon.]
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
And does your company cover the two months in charges after I tried to close my account of $13?
Regards,
*** ***
Please move this customer review to ***’s profile. The decision regarding the holding of the funds for this merchant is made by the Loss Prevention/Security Team of ***Flagship's role in the sales process with this merchant is to explain the rates and fees associated with credit
card processing and the equipment used for said credit card processingWe then assist the merchant through the application, underwriting and boarding process of their merchant application and merchant account installAt that point, they have a merchant account with *** and all debiting and crediting and holding of funds are handled and determined by *** and we have no control over such decisionsWe can confirm the funds in question have been released to the customer
We have requested a refund for the charges in question Pending *** approval, these funds should deposit into the customer's checking account in the next to business days if they have not done so already