Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
We regret that this merchant did not fully understand all of the terms of the agreement The customer contacted our company, and was then connected to an account representative who went over the rates and fees of our merchantservices. The customer then
provided their personal and proprietary information to the representative to prefill an electronic application and begin the approval/activation process. The application was sent over for the customer to review at which point they are able to do an "e-signature" with their mouse and they then answer security questions based on their personal history pulled from public records. The full agreement was available to print out via PDF
We regret that this merchant did not fully understand all of the terms of the agreement The customer contacted our company, and was then connected to an account representative who went over the rates and fees of our merchantservices. The customer then
provided their personal and proprietary information to the representative to prefill an electronic application and begin the approval/activation process. The application was sent over for the customer to review at which point they are able to do an "e-signature" with their mouse and they then answer security questions based on their personal history pulled from public records. The full agreement was available to print out via PDF. As a courtesy, we have requested a refund of $in service fees which should deposit into this customer’s checking account in the next 14to business days
We regret that this merchant did not fully understand all of the terms of the agreement The customer contacted our company, and was then connected to an account representative who went over the rates and fees of our merchantservices. The customer then
provided their personal and proprietary information to the representative to prefill an electronic application and begin the approval/activation process. The application was sent over for the customer to review at which point they are able to do an "e-signature" with their mouse and they then answer security questions based on their personal history pulled from public records. The full agreement was available to print out via PDF. As a courtesy, we have requested a refund of $in service fees which should deposit into this customer’s checking account in the next to business days
We are sorry to hear of this customer’s negative experience. This post is not indicative of our business practicesI can see that the refund was issued on 10/24/so the funds should be in your account in the next 24/hours if it has not already been deposited
We regret that this merchant did not fully understand all of the terms of the agreement The customer contacted our company, and was then connected to an account representative who went over the rates and fees of our merchantservices. The customer then
provided their personal and proprietary information to the representative to prefill an electronic application and begin the approval/activation process. The application was sent over for the customer to review at which point they are able to do an "e-signature" with their mouse and they then answer security questions based on their personal history pulled from public records. The full agreement was available to print out via PDF. As a courtesy, we have requested a refund of $$in service fees which should deposit into this customer’s checking account in the next to business days
We regret that this merchant did not fully understand all of the terms of the agreement The customer contacted our company, and was then connected to an account representative who went over the rates and fees of our merchantservices. The customer then
provided their personal and proprietary information to the representative to prefill an electronic application and begin the approval/activation process. The application was sent over for the customer to review at which point they are able to do an "e-signature" with their mouse and they then answer security questions based on their personal history pulled from public records. The full agreement was available to print out via PDF. As a courtesy, we have requested that the ETF be waived. Please ship the terminal back to the below address: Deployment*** *** *** *** *** *** ** ***
We are sorry to hear of this customer's negative experience and the miscommunication described As a courtesy, we have requested a refund of the $in question This refund check should be sent from the processor, *** Payments, in the next days
We regret that this merchant did not fully understand all of the terms of the agreement The customer contacted our company, and was then connected to an account representative who went over the rates and fees of our merchant services The customer then provided their personal and proprietary information to the representative to prefill an electronic application and begin the approval/activation process The application was sent over for the customer to review at which point they are able to do an "e-signature" with their mouse and they then answer security questions based on their personal history pulled from public recordsThe full agreement was available to print out via PDF I have attached the initial agreement that was signed by the merchant and also the merchants credit card processing statementThe miscfees you elude to are for not completing the PCI compliance survey which is ***/**/ *** mandated survey that is required to be completed by all merchantsThis is indicated on your mailed statements and through your online management software
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolvedI would suggest that the wording in the welcome letter to new customers be revised to state that "charges will begin as stated in the contract" which will make customers seek out that wording instead of your "first sale using the system will indicate your acceptance of the terms and conditions and all fees associated with the contract" If the business is not yet started, this wording is a indicator that the customer pays nothing until the first sale
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
Regards,
*** ***
When I applied for Flagship I received an email from *** for the application she told me I need it to do it fast as it was good only for minutes or it will expire all I had to do was to place my name on the bottom, then as I was filling the app online with *** on the phone she was guiding me and I was asking her about all this numbers and percentage rates and she was telling me at the time that those not apply to me, I was getting the terminal as a loaner and will only pay time for $for the terminal shipping as it's paid and $a month plus 1.58% for credit cards and $for debit fees that was what I was expecting to be charged only, Then after I sign the application it disappear and could never see the application again so that application showing I have no credibility on it, Also then waited more than a week and still did not received nothing as the card terminal, Then I called Flagship to find out what's the status of the order and I was told that *** no longer works there, Then I was transfer to *** and he told me that he would be my new representative and yes all the fees are the same $a month plus the cards fees 1.58% for credit and $for debits, Then I requested the copy of the contract and he said he could not see it because *** was no longer working there and as it was confidential he could not see it but he was going to requested and then email me the contract by email later but he assured me it was the same, (I never received it) So then *** told me I need it to sign an addendum and I did that, I will post that as wellMy complaint is simple why if I was told that I was going to be charge $a month for the terminal services on November I was charged $Then on December $nothing close or similar to $service fees as promised, If I knew you were going to charged me all this crazy fees I would not even signed up with Flagship I once again was told $a month for the service fee plus the 1.58% for credit and $for debit wich flagship already kept that before depositing my funds to my bank account and that is what i'm paying simpleAlso I tried calling Flagship many times request to talk to *** reference my account they take my message and said he will call you back and *** never do, also called and waited on customer service for longer period of time with no one responding just on hold no one will explain or take care of problem very disappointingAlso since I can't get someone on Flagship to respond I'm requesting a shipping label so that I can send/Return the terminal back as I will not continue with this horrible servicesI need my overcharged service fee refunded $to settle this complaint thank you.all that was deducted from my funds before transferring to my back account that was correct,
We are sorry to hear of this customer's negative experience For security purposes, we typically require signed authorization to cancel our merchant accounts It does not appear the signed authorization was initially received in this case We can confirm the account is now closed
As a courtesy, we have requested a refund of $203.67, which is what the customer was billed over the last days This refund should deposit into the customer's checking account in the next to business days
We are sorry to hear of this customer's experience We can confirm the account has been closed Our records indicate no contact on this account between August and June Calls to our company in June were returned and a closure form was sent, received, and processed
As a courtesy, we have requested a refund of six months worth of service fees totaling $595.05, which should deposit into the customer's checking account in the next to business days
We are sorry to hear of this customer’s negative experience. This post is not indicative of our business practicesAs a courtesy, we have refunded the total amount $This will be deposited within to business days
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
I had a Complaint ID #***business promised to refund in business days so I accepted his proposal and closed the claim as resolvedbut it's now more than business days and still didn't receive anything from him.He just settled the funds of latest payments he processed for me before closing my account with them, and didn't reimburse me for the complaint. Regards,
*** ***
We regret that this merchant did not fully understand all of the terms of the agreement The customer contacted our company, and was then connected to an account representative who went over the rates and fees of our merchantservices. The customer then
provided their personal and proprietary information to the representative to prefill an electronic application and begin the approval/activation process. The application was sent over for the customer to review at which point they are able to do an "e-signature" with their mouse and they then answer security questions based on their personal history pulled from public records. The full agreement was available to print out via PDF. As a courtesy, we have requested a refund of $in service fees which should deposit into this customer’s checking account in the next to business days
[This is unacceptable business practice If I was high risk, please provide detail information and explain why was I approved and did not receive the product promised by your representative and spokesperson .]
Regards,
*** ***
We regret that this merchant did not fully understand all of the terms of the agreement The customer contacted our company, and was then connected to an account representative who went over the rates and fees of our merchant services. The customer then
provided their personal and proprietary information to the representative to prefill an electronic application and begin the approval/activation process. The application was sent over for the customer to review at which point they are able to do an "e-signature" with their mouse and they then answer security questions based on their personal history pulled from public records. The full agreement was available to print out via PDF Any additional services or increases were communicated in the merchant statement or via email communications As a courtesy, we have requested the closure of the account and a refund of $in service fees This refund should deposit into the customer's checking account in the next to business days
We regret that this merchant did not fully understand all of the terms of the agreement The customer contacted our company, and was then connected to an account representative who went over the rates and fees of our merchantservices. The customer then
provided their personal and proprietary information to the representative to prefill an electronic application and begin the approval/activation process. The application was sent over for the customer to review at which point they are able to do an "e-signature" with their mouse and they then answer security questions based on their personal history pulled from public records. The full agreement was available to print out via PDF. As a courtesy, we have requested a refund of $in service fees which should deposit into this customer’s checking account in the next to business days
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
We regret that this merchant did not fully understand all of the terms of the agreement The customer contacted our company, and was then connected to an account representative who went over the rates and fees of our merchantservices. The customer then
provided their personal and proprietary information to the representative to prefill an electronic application and begin the approval/activation process. The application was sent over for the customer to review at which point they are able to do an "e-signature" with their mouse and they then answer security questions based on their personal history pulled from public records. The full agreement was available to print out via PDF
We regret that this merchant did not fully understand all of the terms of the agreement The customer contacted our company, and was then connected to an account representative who went over the rates and fees of our merchantservices. The customer then
provided their personal and proprietary information to the representative to prefill an electronic application and begin the approval/activation process. The application was sent over for the customer to review at which point they are able to do an "e-signature" with their mouse and they then answer security questions based on their personal history pulled from public records. The full agreement was available to print out via PDF. As a courtesy, we have requested a refund of $in service fees which should deposit into this customer’s checking account in the next 14to business days
We regret that this merchant did not fully understand all of the terms of the agreement The customer contacted our company, and was then connected to an account representative who went over the rates and fees of our merchantservices. The customer then
provided their personal and proprietary information to the representative to prefill an electronic application and begin the approval/activation process. The application was sent over for the customer to review at which point they are able to do an "e-signature" with their mouse and they then answer security questions based on their personal history pulled from public records. The full agreement was available to print out via PDF. As a courtesy, we have requested a refund of $in service fees which should deposit into this customer’s checking account in the next to business days
We are sorry to hear of this customer’s negative experience. This post is not indicative of our business practicesI can see that the refund was issued on 10/24/so the funds should be in your account in the next 24/hours if it has not already been deposited
We regret that this merchant did not fully understand all of the terms of the agreement The customer contacted our company, and was then connected to an account representative who went over the rates and fees of our merchantservices. The customer then
provided their personal and proprietary information to the representative to prefill an electronic application and begin the approval/activation process. The application was sent over for the customer to review at which point they are able to do an "e-signature" with their mouse and they then answer security questions based on their personal history pulled from public records. The full agreement was available to print out via PDF. As a courtesy, we have requested a refund of $$in service fees which should deposit into this customer’s checking account in the next to business days
We regret that this merchant did not fully understand all of the terms of the agreement The customer contacted our company, and was then connected to an account representative who went over the rates and fees of our merchantservices. The customer then
provided their personal and proprietary information to the representative to prefill an electronic application and begin the approval/activation process. The application was sent over for the customer to review at which point they are able to do an "e-signature" with their mouse and they then answer security questions based on their personal history pulled from public records. The full agreement was available to print out via PDF. As a courtesy, we have requested that the ETF be waived. Please ship the terminal back to the below address: Deployment*** *** *** *** *** *** ** ***
We are sorry to hear of this customer's negative experience and the miscommunication described As a courtesy, we have requested a refund of the $in question This refund check should be sent from the processor, *** Payments, in the next days
We regret that this merchant did not fully understand all of the terms of the agreement The customer contacted our company, and was then connected to an account representative who went over the rates and fees of our merchant services The customer then provided their personal and proprietary information to the representative to prefill an electronic application and begin the approval/activation process The application was sent over for the customer to review at which point they are able to do an "e-signature" with their mouse and they then answer security questions based on their personal history pulled from public recordsThe full agreement was available to print out via PDF I have attached the initial agreement that was signed by the merchant and also the merchants credit card processing statementThe miscfees you elude to are for not completing the PCI compliance survey which is ***/**/ *** mandated survey that is required to be completed by all merchantsThis is indicated on your mailed statements and through your online management software
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolvedI would suggest that the wording in the welcome letter to new customers be revised to state that "charges will begin as stated in the contract" which will make customers seek out that wording instead of your "first sale using the system will indicate your acceptance of the terms and conditions and all fees associated with the contract" If the business is not yet started, this wording is a indicator that the customer pays nothing until the first sale
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
Regards,
*** ***
When I applied for Flagship I received an email from *** for the application she told me I need it to do it fast as it was good only for minutes or it will expire all I had to do was to place my name on the bottom, then as I was filling the app online with *** on the phone she was guiding me and I was asking her about all this numbers and percentage rates and she was telling me at the time that those not apply to me, I was getting the terminal as a loaner and will only pay time for $for the terminal shipping as it's paid and $a month plus 1.58% for credit cards and $for debit fees that was what I was expecting to be charged only, Then after I sign the application it disappear and could never see the application again so that application showing I have no credibility on it, Also then waited more than a week and still did not received nothing as the card terminal, Then I called Flagship to find out what's the status of the order and I was told that *** no longer works there, Then I was transfer to *** and he told me that he would be my new representative and yes all the fees are the same $a month plus the cards fees 1.58% for credit and $for debits, Then I requested the copy of the contract and he said he could not see it because *** was no longer working there and as it was confidential he could not see it but he was going to requested and then email me the contract by email later but he assured me it was the same, (I never received it) So then *** told me I need it to sign an addendum and I did that, I will post that as wellMy complaint is simple why if I was told that I was going to be charge $a month for the terminal services on November I was charged $Then on December $nothing close or similar to $service fees as promised, If I knew you were going to charged me all this crazy fees I would not even signed up with Flagship I once again was told $a month for the service fee plus the 1.58% for credit and $for debit wich flagship already kept that before depositing my funds to my bank account and that is what i'm paying simpleAlso I tried calling Flagship many times request to talk to *** reference my account they take my message and said he will call you back and *** never do, also called and waited on customer service for longer period of time with no one responding just on hold no one will explain or take care of problem very disappointingAlso since I can't get someone on Flagship to respond I'm requesting a shipping label so that I can send/Return the terminal back as I will not continue with this horrible servicesI need my overcharged service fee refunded $to settle this complaint thank you.all that was deducted from my funds before transferring to my back account that was correct,
We are sorry to hear of this customer's negative experience For security purposes, we typically require signed authorization to cancel our merchant accounts It does not appear the signed authorization was initially received in this case We can confirm the account is now closed
As a courtesy, we have requested a refund of $203.67, which is what the customer was billed over the last days This refund should deposit into the customer's checking account in the next to business days
We are sorry to hear of this customer's experience We can confirm the account has been closed Our records indicate no contact on this account between August and June Calls to our company in June were returned and a closure form was sent, received, and processed
As a courtesy, we have requested a refund of six months worth of service fees totaling $595.05, which should deposit into the customer's checking account in the next to business days
We are sorry to hear of this customer’s negative experience. This post is not indicative of our business practicesAs a courtesy, we have refunded the total amount $This will be deposited within to business days
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
I had a Complaint ID #***business promised to refund in business days so I accepted his proposal and closed the claim as resolvedbut it's now more than business days and still didn't receive anything from him.He just settled the funds of latest payments he processed for me before closing my account with them, and didn't reimburse me for the complaint. Regards,
*** ***
We regret that this merchant did not fully understand all of the terms of the agreement The customer contacted our company, and was then connected to an account representative who went over the rates and fees of our merchantservices. The customer then
provided their personal and proprietary information to the representative to prefill an electronic application and begin the approval/activation process. The application was sent over for the customer to review at which point they are able to do an "e-signature" with their mouse and they then answer security questions based on their personal history pulled from public records. The full agreement was available to print out via PDF. As a courtesy, we have requested a refund of $in service fees which should deposit into this customer’s checking account in the next to business days
[This is unacceptable business practice If I was high risk, please provide detail information and explain why was I approved and did not receive the product promised by your representative and spokesperson .]
Regards,
*** ***
We regret that this merchant did not fully understand all of the terms of the agreement The customer contacted our company, and was then connected to an account representative who went over the rates and fees of our merchant services. The customer then
provided their personal and proprietary information to the representative to prefill an electronic application and begin the approval/activation process. The application was sent over for the customer to review at which point they are able to do an "e-signature" with their mouse and they then answer security questions based on their personal history pulled from public records. The full agreement was available to print out via PDF Any additional services or increases were communicated in the merchant statement or via email communications As a courtesy, we have requested the closure of the account and a refund of $in service fees This refund should deposit into the customer's checking account in the next to business days
We regret that this merchant did not fully understand all of the terms of the agreement The customer contacted our company, and was then connected to an account representative who went over the rates and fees of our merchantservices. The customer then
provided their personal and proprietary information to the representative to prefill an electronic application and begin the approval/activation process. The application was sent over for the customer to review at which point they are able to do an "e-signature" with their mouse and they then answer security questions based on their personal history pulled from public records. The full agreement was available to print out via PDF. As a courtesy, we have requested a refund of $in service fees which should deposit into this customer’s checking account in the next to business days
We have forwarded this correspondence to our legal department and will provide an update as soon as we have further information