We are sorry to hear of this customer’s negative experience. For security purposes, we typically require signed authorization to cancel our merchant accounts. It does not appear we initially received this customer’s closure form. We can confirm this account has since been...
closed As a courtesy, we have requested a refund of $174.95 in service fees. These fees should deposit into the customer’s checking account in the next 14 to 21 business days.
reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.please send that check using my business name [redacted] . Do not send any personal check .And change my business address to [redacted], VA, [redacted].Send that check in this address.
Regards,
[redacted]
All PCI related fees are billed from their credit card processor [redacted]. PCI/DSS stands for “Payment Card Industry Data Security Standards” and it is a Visa/MasterCard requirement that all businesses that accept credit cards are PCI/DSS compliant, keeping their customer’s credit card...
information safe from being compromised. The annual PCI fee of $99 was disclosed during the application process with this merchant, and was in the PDF that they received upon completion of the application. In the application it said in the “Schedule of Fees” portion: “A PCI Compliance and Data Security fee will be applied on an annual basis.” The merchant application also states that a PCI non-action fee will be assessed monthly if PCI compliance requirements are not met. Page 1 of the merchant statement that is sent out monthly refers our customers to a site where they can complete a brief PCI compliance certification. Although our organization feels that the PCI-DSS related fees were disclosed and communicated to this merchant, we have requested a refund of all PCI related fees charged to this merchant. A refund of one $99 annual PCI compliance fee and $210 in PCI non-action fees should deposit into the customer's checking account in the next 7 to 10 business days.
Hello, I contacted the First Data Office and they can confirm that the refund was processed. Please contact the Flagship Office if you have any additional information. Thank you.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. Money was finally credited to my account. This money should never have been taken from my account. I also should not have had to go through the Revdex.com to get my money refunded in a timely manner. While I accept the credit I still feel that this company has very questionable business practices.
Regards,
[redacted]
If the payment was made to a third party collection agency, we may not be able to refund, however we have emailed the processor and are awaiting a response. As a means of resolution, we would be able to send an [redacted] card loaded with $50. If this is acceptable, we would kindly ask the customer to verify their shipping address.
We have reattached the documents in question. The program guide contains all language pertaining to fee increases. We followed up with our corporate office today and are still awaiting the calculations.
We regret that this merchant did not fully understand all of the terms of the agreement. The customer contacted our company, and was then connected to an account representative who went over the rates and fees of our merchantservices. The customer then...
provided their personal and proprietary information to the representative to prefill an electronic application and begin the approval/activation process. The application was sent over for the customer to review at which point they are able to perform an "e-signature" with their mouse and they then answer security questions based on their personal history pulled from public records. It was suggested to the merchant that we could switch this account to interchange pass through pricing, but it was not finalized. As a courtesy, we have requested the account be switched to interchange pass-through pricing. It should be noted that the pricing will equal [redacted]'s interchange rates plus 0.30% and $0.10 per transaction, as we cannot charge below [redacted]'s interchange rates. Certain cards classify as higher rates than others and [redacted]'s interchange rates range from 0.5%-3.4%. We have also requested a refund of the difference in rates between the tiered rate structure and the interchange passthrough pricing. These refunds typically take 2 to 3 weeks to process.
We are sorry to hear of this customer's negative experience. We can confirm this account has been closed. For security purposes, we typically require signed authorization to cancel our merchant services. It does not appear this request was initially received. As a courtesy,...
we have requested a refund of $313.70 in merchant account service fees, which should deposit into the customer's checking account in the next 7 to 10 business days. We have also requested a refund of $23.85 in Authorize.Net gateway software charges, as it does not appear they spoke with the merchant regarding cancellation of the software.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. although I appreciate flagship trying to resolve this matter, I have still yet to hear exactly what the "misc fees" and "additional fees" are. If I am not to receive the full refund of those fees, I would like an itemized list of exactly what they are. I would also like another copy of the terms and agreement contract I signed with this company when first setting up an account for my lawyer to look over. Also again, I would like for the mobile swiper account to be closed and quit being billed for considering I have not once used it. I don't feel I'm being unreasonable in asking a refund of the money charged to my account under hidden fees. It is dishonest and wrong. How do small business ever stand a chance with companies like you taking full advantage of them.
Regards,
[redacted]
We regret this customer's negative experience. While all rates, fees, and terms were disclosed in writing during the sales and application process, we would like to accommodate this misunderstanding. A $20 refund of service fees have been returned to the customer. A call tag has...
been sent to the customer for return of the equipment. The $250 cancellation fee has been waived and the account is now closed.
We are sorry to hear of this customer’s negative experience. For security purposes, we typically require signed authorization to cancel our merchant accounts. It does not appear we initially received this customer’s closure form. We can confirm this account has since been...
closed As a courtesy, we have requested a refund of 2 months in service fees. These fees should deposit into the customer’s checking account in the next 14 to 21 business days.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
We regret that this merchant did not fully understand all of the terms of the agreement. The customer contacted our company, and was then connected to an account representative who went over the rates and fees of our merchantservices. The customer then...
provided their personal and proprietary information to the representative to prefill an electronic application and begin the approval/activation process. The application was sent over for the customer to review at which point they are able to do an "e-signature" with their mouse and they then answer security questions based on their personal history pulled from public records. The full agreement was available to print out via PDF. As a courtesy, we have requested a refund for service fees which should deposit into this customer’s checking account in the next 7 to 21 business days. I can also confirm the account is closed.
All rates and fees were disclosed during the sales and application process. This customer e-signed a merchant application and agreement stating that they would be using this account to accept payments for web design. [redacted] (the company that processes our customers' credit cards)...
determined that the payments were actually being used to process a payment of his own college tuition. This was a violation of the contractual agreement between the two parties and the agreement was terminated. However, as a courtesy, we have requested a refund of $166.75 in processing fees. This refund request is subject to [redacted]'s approval. If approved, the funds should deposit into the customer's checking account in the next 7 to 10 business days.
We are sorry to hear of this customer’s negative experience. For security purposes, we typically require signed authorization to cancel our merchant accounts. It does not appear we initially received this customer’s closure form. We can confirm this account has since been...
closed As a courtesy, we have requested a refund of $101.88 in service fees. These fees should deposit into the customer’s checking account in the next 7 to 10 business days.
We regret that this merchant did not fully understand all of the terms of the agreement. The customer contacted our company, and was then connected to an account representative who went over the rates and fees of our merchantservices. The customer then...
provided their personal and proprietary information to the representative to prefill an electronic application and begin the approval/activation process. The application was sent over for the customer to review at which point they are able to do an "e-signature" with their mouse and they then answer security questions based on their personal history pulled from public records. The full agreement was available to print out via PDF. As a courtesy, we have requested a refund of $332.50 in service fees which should deposit into this customer’s checking account in the next 7 to 10 business days.
We are sorry to hear of this customer's negative experience. While we are confident all rates and fees were disclosed to this customer, we have requested a refund of $264.75 in service fees. This refund should deposit into the customer's checking account in the next 7 to 10 business...
We are sorry to hear of this customer’s negative experience. For security purposes, we typically require signed authorization to cancel our merchant accounts. It does not appear we initially received this customer’s closure form. We can confirm this account has since been...
closed As a courtesy, we have requested a refund of $174.95 in service fees. These fees should deposit into the customer’s checking account in the next 14 to 21 business days.
Hello, This refund has been issued and deposited. We apologize for the inconvenience. Thank you for your business.
Revdex.com:
I have...
reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.please send that check using my business name [redacted] . Do not send any personal check .And change my business address to [redacted], VA, [redacted].Send that check in this address.
Regards,
[redacted]
All PCI related fees are billed from their credit card processor [redacted]. PCI/DSS stands for “Payment Card Industry Data Security Standards” and it is a Visa/MasterCard requirement that all businesses that accept credit cards are PCI/DSS compliant, keeping their customer’s credit card...
information safe from being compromised. The annual PCI fee of $99 was disclosed during the application process with this merchant, and was in the PDF that they received upon completion of the application. In the application it said in the “Schedule of Fees” portion: “A PCI Compliance and Data Security fee will be applied on an annual basis.” The merchant application also states that a PCI non-action fee will be assessed monthly if PCI compliance requirements are not met. Page 1 of the merchant statement that is sent out monthly refers our customers to a site where they can complete a brief PCI compliance certification. Although our organization feels that the PCI-DSS related fees were disclosed and communicated to this merchant, we have requested a refund of all PCI related fees charged to this merchant. A refund of one $99 annual PCI compliance fee and $210 in PCI non-action fees should deposit into the customer's checking account in the next 7 to 10 business days.
Hello, I contacted the First Data Office and they can confirm that the refund was processed. Please contact the Flagship Office if you have any additional information. Thank you.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. Money was finally credited to my account. This money should never have been taken from my account. I also should not have had to go through the Revdex.com to get my money refunded in a timely manner. While I accept the credit I still feel that this company has very questionable business practices.
Regards,
[redacted]
If the payment was made to a third party collection agency, we may not be able to refund, however we have emailed the processor and are awaiting a response. As a means of resolution, we would be able to send an [redacted] card loaded with $50. If this is acceptable, we would kindly ask the customer to verify their shipping address.
We have reattached the documents in question. The program guide contains all language pertaining to fee increases. We followed up with our corporate office today and are still awaiting the calculations.
We regret that this merchant did not fully understand all of the terms of the agreement. The customer contacted our company, and was then connected to an account representative who went over the rates and fees of our merchantservices. The customer then...
provided their personal and proprietary information to the representative to prefill an electronic application and begin the approval/activation process. The application was sent over for the customer to review at which point they are able to perform an "e-signature" with their mouse and they then answer security questions based on their personal history pulled from public records. It was suggested to the merchant that we could switch this account to interchange pass through pricing, but it was not finalized. As a courtesy, we have requested the account be switched to interchange pass-through pricing. It should be noted that the pricing will equal [redacted]'s interchange rates plus 0.30% and $0.10 per transaction, as we cannot charge below [redacted]'s interchange rates. Certain cards classify as higher rates than others and [redacted]'s interchange rates range from 0.5%-3.4%. We have also requested a refund of the difference in rates between the tiered rate structure and the interchange passthrough pricing. These refunds typically take 2 to 3 weeks to process.
We are sorry to hear of this customer's negative experience. We can confirm this account has been closed. For security purposes, we typically require signed authorization to cancel our merchant services. It does not appear this request was initially received. As a courtesy,...
we have requested a refund of $313.70 in merchant account service fees, which should deposit into the customer's checking account in the next 7 to 10 business days. We have also requested a refund of $23.85 in Authorize.Net gateway software charges, as it does not appear they spoke with the merchant regarding cancellation of the software.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. although I appreciate flagship trying to resolve this matter, I have still yet to hear exactly what the "misc fees" and "additional fees" are. If I am not to receive the full refund of those fees, I would like an itemized list of exactly what they are. I would also like another copy of the terms and agreement contract I signed with this company when first setting up an account for my lawyer to look over. Also again, I would like for the mobile swiper account to be closed and quit being billed for considering I have not once used it. I don't feel I'm being unreasonable in asking a refund of the money charged to my account under hidden fees. It is dishonest and wrong. How do small business ever stand a chance with companies like you taking full advantage of them.
Regards,
[redacted]
We regret this customer's negative experience. While all rates, fees, and terms were disclosed in writing during the sales and application process, we would like to accommodate this misunderstanding. A $20 refund of service fees have been returned to the customer. A call tag has...
been sent to the customer for return of the equipment. The $250 cancellation fee has been waived and the account is now closed.
We are sorry to hear of this customer’s negative experience. For security purposes, we typically require signed authorization to cancel our merchant accounts. It does not appear we initially received this customer’s closure form. We can confirm this account has since been...
closed As a courtesy, we have requested a refund of 2 months in service fees. These fees should deposit into the customer’s checking account in the next 14 to 21 business days.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Hello, I can confirm receipt of the equipment. Thank you
We regret that this merchant did not fully understand all of the terms of the agreement. The customer contacted our company, and was then connected to an account representative who went over the rates and fees of our merchantservices. The customer then...
provided their personal and proprietary information to the representative to prefill an electronic application and begin the approval/activation process. The application was sent over for the customer to review at which point they are able to do an "e-signature" with their mouse and they then answer security questions based on their personal history pulled from public records. The full agreement was available to print out via PDF. As a courtesy, we have requested a refund for service fees which should deposit into this customer’s checking account in the next 7 to 21 business days. I can also confirm the account is closed.
All rates and fees were disclosed during the sales and application process. This customer e-signed a merchant application and agreement stating that they would be using this account to accept payments for web design. [redacted] (the company that processes our customers' credit cards)...
determined that the payments were actually being used to process a payment of his own college tuition. This was a violation of the contractual agreement between the two parties and the agreement was terminated. However, as a courtesy, we have requested a refund of $166.75 in processing fees. This refund request is subject to [redacted]'s approval. If approved, the funds should deposit into the customer's checking account in the next 7 to 10 business days.
We are sorry to hear of this customer’s negative experience. For security purposes, we typically require signed authorization to cancel our merchant accounts. It does not appear we initially received this customer’s closure form. We can confirm this account has since been...
closed As a courtesy, we have requested a refund of $101.88 in service fees. These fees should deposit into the customer’s checking account in the next 7 to 10 business days.
We regret that this merchant did not fully understand all of the terms of the agreement. The customer contacted our company, and was then connected to an account representative who went over the rates and fees of our merchantservices. The customer then...
provided their personal and proprietary information to the representative to prefill an electronic application and begin the approval/activation process. The application was sent over for the customer to review at which point they are able to do an "e-signature" with their mouse and they then answer security questions based on their personal history pulled from public records. The full agreement was available to print out via PDF. As a courtesy, we have requested a refund of $332.50 in service fees which should deposit into this customer’s checking account in the next 7 to 10 business days.
We are sorry to hear of this customer's negative experience. While we are confident all rates and fees were disclosed to this customer, we have requested a refund of $264.75 in service fees. This refund should deposit into the customer's checking account in the next 7 to 10 business...
days.