Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. Flagship has refunded me the full amount and I am satisfied with the results. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
- "The full agreement was available to print out via PDF." There was no file emailed or sent to me. [redacted] explained the company's business practices to me through a phone call. I have the emails from the start through the set up of my account. There is no PDF attached to any of them.- "We were unable to successfully debit the service fees in question due to bank reject." That is correct. I told [redacted] that I would not have any funds in the account until late in August. He understood and told me that that monthly fee ($5.00) would not be taken out from his company until the end of August.I still want my bank fees covered for attempting to taking funds twice from me without my knowledge or consent.
Regards,
[redacted]
We have reached out to the processor, [redacted], regarding this situation. We have asked if a refund can be issued. It is subject to approval, but we are awaiting word back. We will update this inquiry as soon as we hear confirmation.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
I did have the form faxed I just can not locate a copy of it. I would like to request a refund for the two years that the account should've been cancelled. That is 2014 and 2015. I would've caught this error earlier but I have a different merchant whose fees show up as "MTOT" just like yours does but different number. All this time I thought it was them charging those fees. Until I went to them and asked about the high fees and found out that it wasn't them charging but Flagship which was cancelled. Regards,
[redacted]
We regret that this merchant did not fully understand all of the terms of the agreement. The customer contacted our company, and was then connected to an account representative who went over the rates and fees of our merchantservices. The customer then...
provided their personal and proprietary information to the representative to prefill an electronic application and begin the approval/activation process. The application was sent over for the customer to review at which point they are able to do an "e-signature" with their mouse and they then answer security questions based on their personal history pulled from public records. The full agreement was available to print out via PDF. As a courtesy, we have requested a refund of $250.00 in service fees which should deposit into this customer’s checking account in the next 7 to 24 business days.
We regret that this merchant did not fully understand all of the terms of the agreement. The customer contacted our company and was connected to an account representative who went over the rates and fees of our merchantservices. The customer then provided their...
personal and proprietary information to the representative to prefill an electronic application and begin the approval/activation process. The application was sent over for the customer to review at which point they are able to perform an "e-signature" with their mouse and they then answer security questions based on their personal history pulled from public records. The full agreement was available to print out via PDF. They were also sent a copy of the agreement and program guide on a CD with more details on their live, active merchant account. Further, the merchant was sent an email explaining when the billing would begin. We can confirm the account is closed. According to our system, $283.68 in service fees were refunded back to this customer in December. As a courtesy, we have requested a refund of an additional $474.50 in service fees, which should be deposited in 7 to 10 business days.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
Flagship agreed to cancel my account and issue a refund ($698). They are still billing me and have not credited my account the full amount. If I agreed to there terms but they are not doing as agreed (not a surprise based on my experiences) how do I enforce or reopen the complaint?My account has been charged again for $70.90 on March 2nd 2018 despite being assured it has been canceled. I have sent a signed cancelation to Flagship numerous times since July of 2017.Any help is greatly appreciated.
Regards,
[redacted]
We are sorry to hear of this customer’s negative experience. This post is not indicative of our business practices. However the merchant has contacted our corporate office to close their account and that is currently in process. All fees that were needed to be refunded have been issued and no...
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
does not address issue. Waiting on reply
Regards,
[redacted]
Please move this customer review to [redacted]’s profile. The decision regarding the holding of the funds for this merchant is made by the Loss Prevention/Security Team of [redacted]. Flagship's role in the sales process with this merchant is to explain the rates and fees associated with credit...
card processing and the equipment used for said credit card processing. We then assist the merchant through the application, underwriting and boarding process of their merchant application and merchant account install. At that point, they have a merchant account with [redacted] and all debiting and crediting and holding of funds are handled and determined by [redacted] and we have no control over such decisions. If you need any further information, please let me know. Thanks again for all your help.
We regret that this merchant did not fully understand all of the terms of the agreement. The customer contacted our company, and was then connected to an account representative who went over the rates and fees of our merchantservices. The customer then...
provided their personal and proprietary information to the representative to prefill an electronic application and begin the approval/activation process. The application was sent over for the customer to review at which point they are able to do an "e-signature" with their mouse and they then answer security questions based on their personal history pulled from public records. The full agreement was available to print out via PDF. As a courtesy, we have requested a refund of $358.65 in service fees which should deposit into this customer’s checking account in the next 7 to 10 business days. We have also requested a collections waiver for this merchant.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
There was no deposit on 9/2 or anytime before or after that date for the remaining $129. Can you please send us a check or let us know the date the deposit is made?Regards,
[redacted]
Hello, Our records indicate that you were sent a closure form on 08/16/2016 and it was not returned to the closure department. This is in reference to the merchant account ending in [redacted].Our records indicate that a refund check was sent to you in the amount of $983.88 on 06/02/2016 and the...
account was closed 04/27/2016.Based on the information above, please contact me to find a resolution.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. Flagship has refunded me the full amount and I am satisfied with the results. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
- "The full agreement was available to print out via PDF." There was no file emailed or sent to me. [redacted] explained the company's business practices to me through a phone call. I have the emails from the start through the set up of my account. There is no PDF attached to any of them.- "We were unable to successfully debit the service fees in question due to bank reject." That is correct. I told [redacted] that I would not have any funds in the account until late in August. He understood and told me that that monthly fee ($5.00) would not be taken out from his company until the end of August.I still want my bank fees covered for attempting to taking funds twice from me without my knowledge or consent.
Regards,
[redacted]
We have reached out to the processor, [redacted], regarding this situation. We have asked if a refund can be issued. It is subject to approval, but we are awaiting word back. We will update this inquiry as soon as we hear confirmation.
We have attempted to contact this merchant for resolution, and we will continue to attempt contact.
Good Morning, A Check for the merchant has been issued and overnight in the amount of $1,233.49. Thanks.
[redacted], When I submitted the initial refund, it was for the total amount of additional fees. Thank you.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
I did have the form faxed I just can not locate a copy of it. I would like to request a refund for the two years that the account should've been cancelled. That is 2014 and 2015. I would've caught this error earlier but I have a different merchant whose fees show up as "MTOT" just like yours does but different number. All this time I thought it was them charging those fees. Until I went to them and asked about the high fees and found out that it wasn't them charging but Flagship which was cancelled. Regards,
[redacted]
We regret that this merchant did not fully understand all of the terms of the agreement. The customer contacted our company, and was then connected to an account representative who went over the rates and fees of our merchantservices. The customer then...
provided their personal and proprietary information to the representative to prefill an electronic application and begin the approval/activation process. The application was sent over for the customer to review at which point they are able to do an "e-signature" with their mouse and they then answer security questions based on their personal history pulled from public records. The full agreement was available to print out via PDF. As a courtesy, we have requested a refund of $250.00 in service fees which should deposit into this customer’s checking account in the next 7 to 24 business days.
We regret that this merchant did not fully understand all of the terms of the agreement. The customer contacted our company and was connected to an account representative who went over the rates and fees of our merchantservices. The customer then provided their...
personal and proprietary information to the representative to prefill an electronic application and begin the approval/activation process. The application was sent over for the customer to review at which point they are able to perform an "e-signature" with their mouse and they then answer security questions based on their personal history pulled from public records. The full agreement was available to print out via PDF. They were also sent a copy of the agreement and program guide on a CD with more details on their live, active merchant account. Further, the merchant was sent an email explaining when the billing would begin. We can confirm the account is closed. According to our system, $283.68 in service fees were refunded back to this customer in December. As a courtesy, we have requested a refund of an additional $474.50 in service fees, which should be deposited in 7 to 10 business days.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
Flagship agreed to cancel my account and issue a refund ($698). They are still billing me and have not credited my account the full amount. If I agreed to there terms but they are not doing as agreed (not a surprise based on my experiences) how do I enforce or reopen the complaint?My account has been charged again for $70.90 on March 2nd 2018 despite being assured it has been canceled. I have sent a signed cancelation to Flagship numerous times since July of 2017.Any help is greatly appreciated.
Regards,
[redacted]
We are sorry to hear of this customer’s negative experience. This post is not indicative of our business practices. However the merchant has contacted our corporate office to close their account and that is currently in process. All fees that were needed to be refunded have been issued and no...
further refunds are required. Thanks.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
does not address issue. Waiting on reply
Regards,
[redacted]
Please move this customer review to [redacted]’s profile. The decision regarding the holding of the funds for this merchant is made by the Loss Prevention/Security Team of [redacted]. Flagship's role in the sales process with this merchant is to explain the rates and fees associated with credit...
card processing and the equipment used for said credit card processing. We then assist the merchant through the application, underwriting and boarding process of their merchant application and merchant account install. At that point, they have a merchant account with [redacted] and all debiting and crediting and holding of funds are handled and determined by [redacted] and we have no control over such decisions. If you need any further information, please let me know. Thanks again for all your help.
We regret that this merchant did not fully understand all of the terms of the agreement. The customer contacted our company, and was then connected to an account representative who went over the rates and fees of our merchantservices. The customer then...
provided their personal and proprietary information to the representative to prefill an electronic application and begin the approval/activation process. The application was sent over for the customer to review at which point they are able to do an "e-signature" with their mouse and they then answer security questions based on their personal history pulled from public records. The full agreement was available to print out via PDF. As a courtesy, we have requested a refund of $358.65 in service fees which should deposit into this customer’s checking account in the next 7 to 10 business days. We have also requested a collections waiver for this merchant.
Hello, This refund has been processed as per our email exchange today. Thanks.
The transaction in question was deposited to the customer's checking account on 2/12. Please see attached screenshot.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
There was no deposit on 9/2 or anytime before or after that date for the remaining $129. Can you please send us a check or let us know the date the deposit is made?Regards,
[redacted]
Hello, Our records indicate that you were sent a closure form on 08/16/2016 and it was not returned to the closure department. This is in reference to the merchant account ending in [redacted].Our records indicate that a refund check was sent to you in the amount of $983.88 on 06/02/2016 and the...
account was closed 04/27/2016.Based on the information above, please contact me to find a resolution.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]