We regret that this merchant did not fully understand all of the terms of the agreement This customer contacted our company and was connected to an account representative who went over the rates and fees of our merchant services The customer then provided their personal and proprietary information to the representative to prefill an electronic application and begin the approval/activation process of two merchant accounts The application was sent over for the customer to review at which point they are able to perform an "e-signature" with their mouse and they then answer security questions based on their personal history pulled from public recordsThe full agreement was available to print out via PDF They were also sent a copy of the agreement and program guide on a CD with more details on their live, active merchant accounts Further, the merchant was sent an email explaining when the billing would begin The customer contacted our company to cancel and signed an account closure form For security purposes, we typically require signed authorization to cancel our merchant services The customer cancelled an account with a $early cancellation fee The early cancellation fee was agreed upon as a condition of a loaner terminal We initially received a cancellation form for only one of the accounts The other account, a mobile swiper service, remained open We can confirm that both accounts are now closed As a courtesy, we have requested a refund of $in service and cancellation fees These refunds should deposit into the customer’s checking account in the next to business days
We are sorry to hear of this customer’s negative experience This post is not indicative of our business practicesHowever the merchant has contacted our corporate office to close their account and that is currently in processAll fees that were needed to be refunded have been issued and no further refunds are requiredThanks
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [redacted] I was told on 1/28/that the refund would be in my account within daysEach time I contact the merchant company I'm told it will be daysI received a bank statement dated 2/1/stating the credit was issuedI still don't have it and I don't believe it's being processedIf I don't get the refund by March 18th I will be forced to contact my attorney Regards, [redacted] , owner [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I sent the PDF closure form to the proper email for two months in a row, and never received any response, only additional chargesThe additional charged resulted in a $fee that Flagship is responsible for Regards, [redacted] ***
All rates and fees were disclosed during the sales and application process This customer e-signed a merchant application and agreement stating that they would be using this account to accept payments for web design [redacted] (the company that processes our customers' credit cards) determined that the payments were actually being used to process a payment of his own college tuition This was a violation of the contractual agreement between the two parties and the agreement was terminated However, as a courtesy, we have requested a refund of $in processing fees This refund request is subject to [redacted] 's approval If approved, the funds should deposit into the customer's checking account in the next to business days
We are sorry to hear of this customer’s negative experience For security purposes, we typically require signed authorization to cancel our merchant accounts It does not appear we initially received this customer’s closure form We can confirm this account has since been closed As a courtesy, we have requested a collections waiver for the service fees
We regret this customer's negative experience he customer filled this out, This customer contacted our company and was connected to an account representative who went over the rates and fees of our merchantservices The customer then provided their personal and proprietary information to the representative to prefill an electronic application and begin the approval/activation process The application was sent over for the customer to review at which point they are able to perform an "e-signature" with their mouse and they then answer security questions based on their personal history pulled from public recordsThe full agreement was available to print out via PDF They were also sent a copy of the agreement and program guide on a CD with more details on their live, active merchant account Further, the merchant was sent an email explaining when the billing would beginWe can confirm this account has since been closed As a courtesy, we have requested a refund of $in service fees This refund should deposit into the customer's checking account in the next to business days
Revdex.com: I have reviewed the response submitted by the business and they have not refunded the amount they proposed regarding my issue in reference to complaint # [redacted] * I will accept the Business refunding me $However, as of this date (1/10/2017), they have only refunded me $(deposited yesterday)I do not want to close this complaint until they provide me with the refund stated...which is an additional $ Sincerely, [redacted] [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below There was no deposit on 9/or anytime before or after that date for the remaining $Can you please send us a check or let us know the date the deposit is made?Regards, [redacted]
We are sorry to hear of this customer’s negative experience This post is not indicative of our business practicesThe refund for the remaining money has been submittedThe money will show in the merchants account within 7-business daysThank you for your business
Hello, We have submitted all required refunds for this merchant accountThe fees of $we valid service fees associated with your accountYou initially requested a closure on 5/which result in a monthly charge in the month of June Thank you
We regret that this merchant did not fully understand all of the terms of the agreement The customer contacted our company, and was then connected to an account representative who went over the rates and fees of our merchantservices The customer then provided their personal and proprietary information to the representative to prefill an electronic application and begin the approval/activation process The application was sent over for the customer to review at which point they are able to perform an "e-signature" with their mouse and they then answer security questions based on their personal history pulled from public recordsThe full agreement was available to print out via PDF As a courtesy, we have requested a refund of $in service fees which should deposit into this customer’s checking account in the next to business days
We are sorry to hear of this customer’s negative experience This post is not indicative of our business practicesAs a courtesy, we have refunded the additional months of charges for the business suitePlease allow for - days for the refund to show in your checking account
We regret that this merchant did not fully understand all of the terms of the agreement The customer contacted our company and was connected to an account representative who went over the rates and fees of our merchantservices The customer then provided their personal and proprietary information to the representative to prefill an electronic application and begin the approval/activation process The application was sent over for the customer to review at which point they are able to perform an "e-signature" with their mouse and they then answer security questions based on their personal history pulled from public recordsThe full agreement was available to print out via PDF They were also sent a copy of the agreement and program guide on a CD with more details on their live, active merchant account We typically require a signed authorization to cancel our accounts as a security precaution It does not appear this signed authorization was initially received, but the account has since been closed As a courtesy, we have requested a refund of $in service fees This refund should deposit into the customer's checking account in to business days
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does address my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolvedIt does not satisfy my refund request as the fees that we were charged are larger than the refund offered, however, I will accept the offer of the two refunds and out this behind us.My request is also that the communication be built up for the next customers I would not have made a complaint if some one would have responded to me once I decided that I could not take it any longer Regards, [redacted]
All PCI related fees are billed from their credit card processor [redacted] PCI/DSS stands for “Payment Card Industry Data Security Standards” and it is a Visa/MasterCard requirement that all businesses that accept credit cards are PCI/DSS compliant, keeping their customer’s credit card information safe from being compromised The annual PCI fee of $was disclosed during the application process with this merchant, and was in the PDF that they received upon completion of the application In the application it said in the “Schedule of Fees” portion: “A PCI Compliance and Data Security fee will be applied on an annual basis.” The merchant application also states that a PCI non-action fee will be assessed monthly if PCI compliance requirements are not met Page of the merchant statement that is sent out monthly refers our customers to a site where they can complete a brief PCI compliance certification Although our organization feels that the PCI-DSS related fees were disclosed and communicated to this merchant, we have requested a refund of all PCI related fees charged to this merchant A refund of one $annual PCI compliance fee and $in PCI non-action fees should deposit into the customer's checking account in the next to business days
We regret that this merchant did not fully understand all of the terms of the agreement This customer contacted our company and was connected to an account representative who went over the rates and fees of our merchant services The customer then provided their personal and proprietary information to the representative to prefill an electronic application and begin the approval/activation process of two merchant accounts The application was sent over for the customer to review at which point they are able to perform an "e-signature" with their mouse and they then answer security questions based on their personal history pulled from public recordsThe full agreement was available to print out via PDF They were also sent a copy of the agreement and program guide on a CD with more details on their live, active merchant accounts Further, the merchant was sent an email explaining when the billing would begin The customer contacted our company to cancel and signed an account closure form For security purposes, we typically require signed authorization to cancel our merchant services The customer cancelled an account with a $early cancellation fee The early cancellation fee was agreed upon as a condition of a loaner terminal We initially received a cancellation form for only one of the accounts The other account, a mobile swiper service, remained open We can confirm that both accounts are now closed As a courtesy, we have requested a refund of $in service and cancellation fees These refunds should deposit into the customer’s checking account in the next to business days
Unfortunately, in this case we are at the mercy of [redacted] , but we will continue to work to resolve the issue
We are sorry to hear of this customer’s negative experience This post is not indicative of our business practicesHowever the merchant has contacted our corporate office to close their account and that is currently in processAll fees that were needed to be refunded have been issued and no further refunds are requiredThanks
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [redacted] I was told on 1/28/that the refund would be in my account within daysEach time I contact the merchant company I'm told it will be daysI received a bank statement dated 2/1/stating the credit was issuedI still don't have it and I don't believe it's being processedIf I don't get the refund by March 18th I will be forced to contact my attorney Regards, [redacted] , owner [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I sent the PDF closure form to the proper email for two months in a row, and never received any response, only additional chargesThe additional charged resulted in a $fee that Flagship is responsible for Regards, [redacted] ***
This has been resolved
All rates and fees were disclosed during the sales and application process This customer e-signed a merchant application and agreement stating that they would be using this account to accept payments for web design [redacted] (the company that processes our customers' credit cards) determined that the payments were actually being used to process a payment of his own college tuition This was a violation of the contractual agreement between the two parties and the agreement was terminated However, as a courtesy, we have requested a refund of $in processing fees This refund request is subject to [redacted] 's approval If approved, the funds should deposit into the customer's checking account in the next to business days
We are sorry to hear of this customer’s negative experience For security purposes, we typically require signed authorization to cancel our merchant accounts It does not appear we initially received this customer’s closure form We can confirm this account has since been closed As a courtesy, we have requested a collections waiver for the service fees
We regret this customer's negative experience he customer filled this out, This customer contacted our company and was connected to an account representative who went over the rates and fees of our merchantservices The customer then provided their personal and proprietary information to the representative to prefill an electronic application and begin the approval/activation process The application was sent over for the customer to review at which point they are able to perform an "e-signature" with their mouse and they then answer security questions based on their personal history pulled from public recordsThe full agreement was available to print out via PDF They were also sent a copy of the agreement and program guide on a CD with more details on their live, active merchant account Further, the merchant was sent an email explaining when the billing would beginWe can confirm this account has since been closed As a courtesy, we have requested a refund of $in service fees This refund should deposit into the customer's checking account in the next to business days
Revdex.com: I have reviewed the response submitted by the business and they have not refunded the amount they proposed regarding my issue in reference to complaint # [redacted] * I will accept the Business refunding me $However, as of this date (1/10/2017), they have only refunded me $(deposited yesterday)I do not want to close this complaint until they provide me with the refund stated...which is an additional $ Sincerely, [redacted] [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below There was no deposit on 9/or anytime before or after that date for the remaining $Can you please send us a check or let us know the date the deposit is made?Regards, [redacted]
We are sorry to hear of this customer’s negative experience This post is not indicative of our business practicesThe refund for the remaining money has been submittedThe money will show in the merchants account within 7-business daysThank you for your business
Hello, We have submitted all required refunds for this merchant accountThe fees of $we valid service fees associated with your accountYou initially requested a closure on 5/which result in a monthly charge in the month of June Thank you
We regret that this merchant did not fully understand all of the terms of the agreement The customer contacted our company, and was then connected to an account representative who went over the rates and fees of our merchantservices The customer then provided their personal and proprietary information to the representative to prefill an electronic application and begin the approval/activation process The application was sent over for the customer to review at which point they are able to perform an "e-signature" with their mouse and they then answer security questions based on their personal history pulled from public recordsThe full agreement was available to print out via PDF As a courtesy, we have requested a refund of $in service fees which should deposit into this customer’s checking account in the next to business days
We are sorry to hear of this customer’s negative experience This post is not indicative of our business practicesAs a courtesy, we have refunded the additional months of charges for the business suitePlease allow for - days for the refund to show in your checking account
$was deposited into the customer's checking account on 6/6/
We regret that this merchant did not fully understand all of the terms of the agreement The customer contacted our company and was connected to an account representative who went over the rates and fees of our merchantservices The customer then provided their personal and proprietary information to the representative to prefill an electronic application and begin the approval/activation process The application was sent over for the customer to review at which point they are able to perform an "e-signature" with their mouse and they then answer security questions based on their personal history pulled from public recordsThe full agreement was available to print out via PDF They were also sent a copy of the agreement and program guide on a CD with more details on their live, active merchant account We typically require a signed authorization to cancel our accounts as a security precaution It does not appear this signed authorization was initially received, but the account has since been closed As a courtesy, we have requested a refund of $in service fees This refund should deposit into the customer's checking account in to business days
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does address my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolvedIt does not satisfy my refund request as the fees that we were charged are larger than the refund offered, however, I will accept the offer of the two refunds and out this behind us.My request is also that the communication be built up for the next customers I would not have made a complaint if some one would have responded to me once I decided that I could not take it any longer Regards, [redacted]
All PCI related fees are billed from their credit card processor [redacted] PCI/DSS stands for “Payment Card Industry Data Security Standards” and it is a Visa/MasterCard requirement that all businesses that accept credit cards are PCI/DSS compliant, keeping their customer’s credit card information safe from being compromised The annual PCI fee of $was disclosed during the application process with this merchant, and was in the PDF that they received upon completion of the application In the application it said in the “Schedule of Fees” portion: “A PCI Compliance and Data Security fee will be applied on an annual basis.” The merchant application also states that a PCI non-action fee will be assessed monthly if PCI compliance requirements are not met Page of the merchant statement that is sent out monthly refers our customers to a site where they can complete a brief PCI compliance certification Although our organization feels that the PCI-DSS related fees were disclosed and communicated to this merchant, we have requested a refund of all PCI related fees charged to this merchant A refund of one $annual PCI compliance fee and $in PCI non-action fees should deposit into the customer's checking account in the next to business days