Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I filed a complaint several months back with Revdex.com and I was refunded for chargesI also requested customer service to close my account as I was not satisfied with how the representatives treated me over the phoneThe authorizenet staff was very professional However the flagship partners had unprofessional staffThey were like entry level servicing their tone everythingAnyway I just recently view my bank account and noticed I had two charges on my account from this company and as I stated I am no longer doing business with the company I stated that as a resolution last complaint, Please refund my account back the charges of plus the charges that was added to my accountPlease refund my account back the charges of plus the charges that was added to my account and close the account that I have with the company as I requested previously Stop digging in my account Regards, [redacted] ***
We regret this customer's negative experience While all rates, fees, and terms were disclosed in writing during the sales and application process, we would like to accommodate this misunderstanding A $refund of service fees have been returned to the customer A call tag has been sent to the customer for return of the equipment The $cancellation fee has been waived and the account is now closed
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I wanted to make sure my complaint was not closed yetI want them to go back and refund every charge on my accountI also want to make sure that both of my accounts will never be added to any other programs except the credit card processing which I signed up with them for I want to reject the response from this business Regards, [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [The only form that was sent to me was for the signature No copies of the agreement were sent or attached I tried numerous times to call and/or email the rep for copies of the agreement and was ignored If these are fees that are passed through then they should be listed on the Schedule of Fees The rep was asked numerous times about all the fees that would be charged and was sent only the Schedule of Fees Another excuse to just hide all the charges If there are line items for debit access fees and wireless access fees etc listed on the schedule of fees and listed as $0.00; then, Flagship could list all applicable charges that they charge on a monthly basis and be honest and upfront about the charges to their customers Another example of hiding and avoidance.] Regards, [redacted]
We are sorry to hear of this customer's negative experience with the loss prevention department of Ignite payments As a courtesy, we have requested a refund of $in service fees This refund should be sent via check to the customer in the next days
We are sorry to hear of this customer's negative experience We can confirm this account has been closed For security purposes, we typically require signed authorization to cancel our merchant services It does not appear this request was initially received As a courtesy, we have requested a refund of $in merchant account service fees, which should deposit into the customer's checking account in the next to business days We have also requested a refund of $in Authorize.Net gateway software charges, as it does not appear they spoke with the merchant regarding cancellation of the software
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] To whom it may concernThis is to inform you that I have spent the time and money to call my mother in Germany with Flagship's fax numberShe went to the hospital in Germany and asked them to fax a Dr.statement to Flagship, which they did in front of her As per my conversation with one of their corporate persons, this is what they wanted in order to send me a complete refund.Also, after I called Flagship several times , they finally sent me, via email, a cancelation of account form and confirmed that the account was now closed It took me times calling different people at customer service to get this accomplishedof them ignored my request and the 4th person finally sent me the form.It still leaves the problem over the charges open.There is still the matter of a total refund openRegards, [redacted]
For security reasons, [redacted] 's risk division does not always provide us with the exact criteria for account termination While we regret the inconvenience, we would like to reiterate that no charges were assessed for this business interaction
We are sorry to hear of this customer's negative experience While all rates and fees were disclosed in the merchant agreement the customer e-signed, we understand miscommunication does happen We can confirm this account is closed and we have requested a refund of all service fees billed This refund check should arrive in to business days if it has not been received already
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Should not have to wait up to days tro receive refund of money that taken out of my account without authorization They have to capability to deposit refund within two days That is what I am asking for They had no problem taking it out of my account Now they can't put it back in quickly which is what I requested in my original complaint? Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below The business said they would refund me the monies owed, and the complaint was closedA refund has still not been issues Regards, [redacted] ***
We are sorry to hear of this customer’s negative experience This post is not indicative of our business practicesAs a courtesy, we have requested a refund for $Thanks
We are sorry to hear of this customer’s negative experience For security purposes, we typically require signed authorization to cancel our merchant accounts It does not appear we initially received this customer’s closure form We can confirm this account has since been closed As a courtesy, we have requested a refund of $in service fees These fees should deposit into the customer’s checking account in the next to business days
Hello,We have submitted an account closure and a refund for the amount requested. Please allow for 14-30 days for the refund to show in your checking account. Thanks.
We regret that this merchant did not fully understand all of the terms of the agreement The customer contacted our company, and was then connected to an account representative who went over the rates and fees of our merchantservices The customer then provided their personal and proprietary information to the representative to prefill an electronic application and begin the approval/activation process The application was sent over for the customer to review at which point they are able to perform an "e-signature" with their mouse and they then answer security questions based on their personal history pulled from public recordsThe full agreement was available to print out via PDF As a courtesy, we have requested a refund of all monthly fees charged This refund totalling $73.60should be deposited into the customer's checking account in the next to business days Any remaining fees were [redacted] rates charged for processingtransactions over the life of the accounts
We are sorry to hear of this customer's negative experience While we are confident all rates and fees were disclosed during the sales and application process, we have requested a refund of $in service fees from the processor, [redacted] This refund should be sent to the customer via check within the next days
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I filed a complaint several months back with Revdex.com and I was refunded for chargesI also requested customer service to close my account as I was not satisfied with how the representatives treated me over the phoneThe authorizenet staff was very professional However the flagship partners had unprofessional staffThey were like entry level servicing their tone everythingAnyway I just recently view my bank account and noticed I had two charges on my account from this company and as I stated I am no longer doing business with the company I stated that as a resolution last complaint, Please refund my account back the charges of plus the charges that was added to my accountPlease refund my account back the charges of plus the charges that was added to my account and close the account that I have with the company as I requested previously Stop digging in my account Regards, [redacted] ***
We regret this customer's negative experience While all rates, fees, and terms were disclosed in writing during the sales and application process, we would like to accommodate this misunderstanding A $refund of service fees have been returned to the customer A call tag has been sent to the customer for return of the equipment The $cancellation fee has been waived and the account is now closed
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I wanted to make sure my complaint was not closed yetI want them to go back and refund every charge on my accountI also want to make sure that both of my accounts will never be added to any other programs except the credit card processing which I signed up with them for I want to reject the response from this business Regards, [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [The only form that was sent to me was for the signature No copies of the agreement were sent or attached I tried numerous times to call and/or email the rep for copies of the agreement and was ignored If these are fees that are passed through then they should be listed on the Schedule of Fees The rep was asked numerous times about all the fees that would be charged and was sent only the Schedule of Fees Another excuse to just hide all the charges If there are line items for debit access fees and wireless access fees etc listed on the schedule of fees and listed as $0.00; then, Flagship could list all applicable charges that they charge on a monthly basis and be honest and upfront about the charges to their customers Another example of hiding and avoidance.] Regards, [redacted]
We are sorry to hear of this customer's negative experience with the loss prevention department of Ignite payments As a courtesy, we have requested a refund of $in service fees This refund should be sent via check to the customer in the next days
We are sorry to hear of this customer's negative experience We can confirm this account has been closed For security purposes, we typically require signed authorization to cancel our merchant services It does not appear this request was initially received As a courtesy, we have requested a refund of $in merchant account service fees, which should deposit into the customer's checking account in the next to business days We have also requested a refund of $in Authorize.Net gateway software charges, as it does not appear they spoke with the merchant regarding cancellation of the software
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] To whom it may concernThis is to inform you that I have spent the time and money to call my mother in Germany with Flagship's fax numberShe went to the hospital in Germany and asked them to fax a Dr.statement to Flagship, which they did in front of her As per my conversation with one of their corporate persons, this is what they wanted in order to send me a complete refund.Also, after I called Flagship several times , they finally sent me, via email, a cancelation of account form and confirmed that the account was now closed It took me times calling different people at customer service to get this accomplishedof them ignored my request and the 4th person finally sent me the form.It still leaves the problem over the charges open.There is still the matter of a total refund openRegards, [redacted]
For security reasons, [redacted] 's risk division does not always provide us with the exact criteria for account termination While we regret the inconvenience, we would like to reiterate that no charges were assessed for this business interaction
We are sorry to hear of this customer's negative experience While all rates and fees were disclosed in the merchant agreement the customer e-signed, we understand miscommunication does happen We can confirm this account is closed and we have requested a refund of all service fees billed This refund check should arrive in to business days if it has not been received already
Just an update A check for $1, has been issued and sent to this customer via *** Tracking number is [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Should not have to wait up to days tro receive refund of money that taken out of my account without authorization They have to capability to deposit refund within two days That is what I am asking for They had no problem taking it out of my account Now they can't put it back in quickly which is what I requested in my original complaint? Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below The business said they would refund me the monies owed, and the complaint was closedA refund has still not been issues Regards, [redacted] ***
Unfortunately the processor [redacted] deem the charges valid [redacted] approved a refund for the months of December and JanuaryThank you
We are sorry to hear of this customer’s negative experience This post is not indicative of our business practicesAs a courtesy, we have requested a refund for $Thanks
We are sorry to hear of this customer’s negative experience For security purposes, we typically require signed authorization to cancel our merchant accounts It does not appear we initially received this customer’s closure form We can confirm this account has since been closed As a courtesy, we have requested a refund of $in service fees These fees should deposit into the customer’s checking account in the next to business days
Hello, This refund has been processed as per our email exchange todayThanks
Hello,We have submitted an account closure and a refund for the amount requested. Please allow for 14-30 days for the refund to show in your checking account. Thanks.
We regret that this merchant did not fully understand all of the terms of the agreement The customer contacted our company, and was then connected to an account representative who went over the rates and fees of our merchantservices The customer then provided their personal and proprietary information to the representative to prefill an electronic application and begin the approval/activation process The application was sent over for the customer to review at which point they are able to perform an "e-signature" with their mouse and they then answer security questions based on their personal history pulled from public recordsThe full agreement was available to print out via PDF As a courtesy, we have requested a refund of all monthly fees charged This refund totalling $73.60should be deposited into the customer's checking account in the next to business days Any remaining fees were [redacted] rates charged for processingtransactions over the life of the accounts
$in refunds were processed to this customer's checking account per their request on 7/and 7/
We are sorry to hear of this customer's negative experience While we are confident all rates and fees were disclosed during the sales and application process, we have requested a refund of $in service fees from the processor, [redacted] This refund should be sent to the customer via check within the next days