All PCI related fees are billed from their credit card processor iPayment. PCI/DSS stands for “Payment Card Industry Data Security Standards” and it is a ***/*** requirement that all businesses that accept credit cards are PCI/DSS compliant, keeping their customer’s credit card
information safe from being compromised. The PCI fee of $was disclosed during the application process with this merchant, and was in the PDF that they received upon completion of the application. In the application it said in the “Schedule of Fees” portion: “A PCI Compliance and Data Security fee will be applied on an annual basis.” The merchant application also states that a PCI non-action fee will be assessed monthly if PCI compliance requirements are not met. Page of the merchant statement that is sent out monthly refers our customers to a site where they can complete a brief PCI compliance certification The site can be found at http://compliance.merchant-info.com The customer is given days to complete this survey to avoid paying a $PCI non-action fee Upon completion of the survey, the PCI non-action fee will be removed from the account Although our organization feels that the PCI-DSS related fees were disclosed and communicated to this merchant, we have requested a refund of the $annual PCI compliance fee The refund should deposit into the customer's checking account in the next to business days
Please move this customer review to iPayment’s profile. The decision regarding the holding of the funds for this merchant is made by the Loss Prevention/Security Team of iPaymentFlagship's role in the sales process with this merchant is to explain the rates and fees associated with credit
card processing and the equipment used for said credit card processingWe then assist the merchant through the application, underwriting and boarding process of their merchant application and merchant account installAt that point, they have a merchant account with iPayment and all debiting and crediting and holding of funds are handled and determined by iPayment and we have no control over such decisions
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
I am not looking to be compensated for this My desire is for Flagship sales people to be honest and forthright, rather than deceptive
Regards,
*** ***
We are sorry to hear of this customer’s negative experience. This post is not indicative of our business practicesAs a courtesy, we have requested that the collections balance be waived
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
This customer's account was terminated by ***'s risk department shortly after the application was submitted due to high risk *** underwriting is the organization that absorbs the financial risk from our merchant services They have the final say in these decisions This
customer was notified of this situation and was never billed any fees for the account or equipment
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
NO CHECK, Flagship Merchant Sevices is lying when they said they overnight the check on December 27, It is now January 25, but NO CHECK has been receiveDespite of my request to the company to provide me with the overnight tracking number for verification twice, but no response, because they never send any check at all. If check will not receive next week, complainant will proceed in filing a Federal Complaint base on elder consumer abuse and exploitation federal law. If this company really has the check mailed, they need to provide me the copy of the check and the next day tracking number for verification.
Regards,
*** & *** ***Tel: ***Email: ***Efax: ***
We regret that this merchant did not fully understand all of the terms of the agreement The customer contacted our company, and was then connected to an account representative who went over the rates and fees of our merchantservices. The customer then
provided their personal and proprietary information to the representative to prefill an electronic application and begin the approval/activation process. The application was sent over for the customer to review at which point they are able to do an "e-signature" with their mouse and they then answer security questions based on their personal history pulled from public records. The full agreement was available to print out via PDFPlease see attached documents for reference
We regret that this merchant did not fully understand all of the terms of the agreement The customer contacted our company and was connected to an account representative who went over the rates and fees of our merchantservices. The customer then provided their
personal and proprietary information to the representative to prefill an electronic application and begin the approval/activation process. The application was sent over for the customer to review at which point they are able to perform an "e-signature" with their mouse and they then answer security questions based on their personal history pulled from public records. The full agreement was available to print out via PDF They were also sent a copy of the agreement and program guide on a CD with more details on their live, active merchant account. Further, the merchant was sent an email explaining when the billing would beginWe have requested the account be closed As a courtesy, we have requested a refund of $in service fees, which is subject to approval by the processor, iPayment Upon approval, the funds should deposit into the customer's checking account in the next to business days
We are sorry to hear of this customer’s negative experience. For security purposes, we typically require signed authorization to cancel our merchant accounts. It does not appear we initially received this customer’s closure form. We can confirm this account has since been
closed As a courtesy, we have requested a refund for service fees. These fees should deposit into the customer’s checking account in the next to business days
We are sorry to hear of this customer’s negative experience. For security purposes, we typically require signed authorization to cancel our merchant accounts. It does not appear we initially received this customer’s closure form. We can confirm this account has since been
closed As a courtesy, we have requested a refund of $in service fees. These fees should deposit into the customer’s checking account in the next to business days
We regret this customer's negative experience with ***'s customer service department (Flagship does not have an employee named **) We also regret this customer did not understand the terms of the merchant agreement.The customer contacted our company, and was then connected to an
account representative who went over the rates and fees of our merchantservices. The customer then provided their personal and proprietary information to the representative to prefill an electronic application and begin the approval/activation process. The application was sent over for the customer to review at which point they are able to perform an "e-signature" with their mouse and they then answer security questions based on their personal history pulled from public records. The full agreement was available to print out via PDF. As a courtesy, a refund of $was processed to the customer’s checking account on 8/17. We have also requested a refund of $43.90, which should deposit into the customer’s checking account in the next to business days
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
We request that this case remain open We haven't received any money within 21-days as per the company response to Revdex.com, and further, we were told by Employee *** *** that we were eligible for $merchant fees dating back to March by taking a *** Compliance Questionnaire which we completed months ago We are out of our office until May 10,
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below. Let me get this straight, because I did not fill out a "survey" I have been charged $in extra fees throughout the last months? That's absurdIf that were the case, why is it, when I called and talk to a representative of flagship in he beginning of August, she had no clue what the fees were for and said she would investigate themOnce again I would like a refund of these "misc" fees
Regards,
*** ***
All PCI related fees are billed from their credit card processor iPayment. PCI/DSS stands for “Payment Card Industry Data Security Standards” and it is a ***/*** requirement that all businesses that accept credit cards are PCI/DSS compliant, keeping their customer’s credit card
information safe from being compromised. The PCI fee of $was disclosed during the application process with this merchant, and was in the PDF that they received upon completion of the application. In the application it said in the “Schedule of Fees” portion: “A PCI Compliance and Data Security fee will be applied on an annual basis.” The merchant application also states that a PCI non-action fee will be assessed monthly if PCI compliance requirements are not met. Page of the merchant statement that is sent out monthly refers our customers to a site where they can complete a brief PCI compliance certification The site can be found at http://compliance.merchant-info.com The customer is given days to complete this survey to avoid paying a $PCI non-action fee Upon completion of the survey, the PCI non-action fee will be removed from the account Although our organization feels that the PCI-DSS related fees were disclosed and communicated to this merchant, we have requested a refund of the $annual PCI compliance fee The refund should deposit into the customer's checking account in the next to business days
Please move this customer review to iPayment’s profile. The decision regarding the holding of the funds for this merchant is made by the Loss Prevention/Security Team of iPaymentFlagship's role in the sales process with this merchant is to explain the rates and fees associated with credit
card processing and the equipment used for said credit card processingWe then assist the merchant through the application, underwriting and boarding process of their merchant application and merchant account installAt that point, they have a merchant account with iPayment and all debiting and crediting and holding of funds are handled and determined by iPayment and we have no control over such decisions
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
I am not looking to be compensated for this My desire is for Flagship sales people to be honest and forthright, rather than deceptive
Regards,
*** ***
According to our corporate office, these refunds were deposited on the week of 8/
We are sorry to hear of this customer’s negative experience. This post is not indicative of our business practicesAs a courtesy, we have requested that the collections balance be waived
Hello, Unfortunately we do not cover overdraft charges. Thank you
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
This customer's account was terminated by ***'s risk department shortly after the application was submitted due to high risk *** underwriting is the organization that absorbs the financial risk from our merchant services They have the final say in these decisions This
customer was notified of this situation and was never billed any fees for the account or equipment
According to the processor, the balance has been waived
According to ***, the processor, $was deposited to this customer's checking account on 4/ $was deposited on 4/
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
NO CHECK, Flagship Merchant Sevices is lying when they said they overnight the check on December 27, It is now January 25, but NO CHECK has been receiveDespite of my request to the company to provide me with the overnight tracking number for verification twice, but no response, because they never send any check at all. If check will not receive next week, complainant will proceed in filing a Federal Complaint base on elder consumer abuse and exploitation federal law. If this company really has the check mailed, they need to provide me the copy of the check and the next day tracking number for verification.
Regards,
*** & *** ***Tel: ***Email: ***Efax: ***
We regret that this merchant did not fully understand all of the terms of the agreement The customer contacted our company, and was then connected to an account representative who went over the rates and fees of our merchantservices. The customer then
provided their personal and proprietary information to the representative to prefill an electronic application and begin the approval/activation process. The application was sent over for the customer to review at which point they are able to do an "e-signature" with their mouse and they then answer security questions based on their personal history pulled from public records. The full agreement was available to print out via PDFPlease see attached documents for reference
We regret that this merchant did not fully understand all of the terms of the agreement The customer contacted our company and was connected to an account representative who went over the rates and fees of our merchantservices. The customer then provided their
personal and proprietary information to the representative to prefill an electronic application and begin the approval/activation process. The application was sent over for the customer to review at which point they are able to perform an "e-signature" with their mouse and they then answer security questions based on their personal history pulled from public records. The full agreement was available to print out via PDF They were also sent a copy of the agreement and program guide on a CD with more details on their live, active merchant account. Further, the merchant was sent an email explaining when the billing would beginWe have requested the account be closed As a courtesy, we have requested a refund of $in service fees, which is subject to approval by the processor, iPayment Upon approval, the funds should deposit into the customer's checking account in the next to business days
We are sorry to hear of this customer’s negative experience. For security purposes, we typically require signed authorization to cancel our merchant accounts. It does not appear we initially received this customer’s closure form. We can confirm this account has since been
closed As a courtesy, we have requested a refund for service fees. These fees should deposit into the customer’s checking account in the next to business days
We are sorry to hear of this customer’s negative experience. For security purposes, we typically require signed authorization to cancel our merchant accounts. It does not appear we initially received this customer’s closure form. We can confirm this account has since been
closed As a courtesy, we have requested a refund of $in service fees. These fees should deposit into the customer’s checking account in the next to business days
We regret this customer's negative experience with ***'s customer service department (Flagship does not have an employee named **) We also regret this customer did not understand the terms of the merchant agreement.The customer contacted our company, and was then connected to an
account representative who went over the rates and fees of our merchantservices. The customer then provided their personal and proprietary information to the representative to prefill an electronic application and begin the approval/activation process. The application was sent over for the customer to review at which point they are able to perform an "e-signature" with their mouse and they then answer security questions based on their personal history pulled from public records. The full agreement was available to print out via PDF. As a courtesy, a refund of $was processed to the customer’s checking account on 8/17. We have also requested a refund of $43.90, which should deposit into the customer’s checking account in the next to business days
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
We request that this case remain open We haven't received any money within 21-days as per the company response to Revdex.com, and further, we were told by Employee *** *** that we were eligible for $merchant fees dating back to March by taking a *** Compliance Questionnaire which we completed months ago We are out of our office until May 10,
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below. Let me get this straight, because I did not fill out a "survey" I have been charged $in extra fees throughout the last months? That's absurdIf that were the case, why is it, when I called and talk to a representative of flagship in he beginning of August, she had no clue what the fees were for and said she would investigate themOnce again I would like a refund of these "misc" fees
Regards,
*** ***
Please call the Flagship Merchant Services office and ask for *** to resolve this issue. Thanks