e are sorry to hear of this customer’s negative experience. This post is not indicative of our business practices. As a courtesy, we have refunded $159.60 in fees.
[redacted], We apologize for any inconvenience caused during your time with our organization. Please confirm when you have received the refund and if you have any additional questions, contact [redacted] at the Boston Office. Thanks.
We are sorry to hear of this customer's negative experience. While we are confident all rates and fees were disclosed during the sales and application process, we have requested a refund of $167.85 in service fees from the processor, [redacted]. This refund should be sent to the...
We are sorry to hear of this customer’s negative experience. This post is not indicative of our business practices. As a courtesy, we have requested that the collections balance be waived. Thanks.
We are sorry to hear of this customer's negative experience. For security purposes, we typically require signed authorization to cancel our merchant accounts. It does not appear this customer's signed closure form was initially received. We can confirm the account has since been...
closed. As a courtesy, we have requested a refund of $59.90 in service fees. This refund should deposit into the customer's checking account in the next 7 to 10 business days.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
We never received a refund of December 2016 and January 2017 monthly fees from Flagship Merchant Services as promised in writing on April 25, 2017. We were previously promised multiple months of monthly fees from Employee/Salesman [redacted]) upon completing a [redacted] credit card compliance form, which we completed on 1/5/17 and sent to [redacted]. Please escalate this case at this point, as no refund has been sent. Also, we have a new commercial account, so a credit into the old account would not work. Our address is listed below, and a check can be prepared to [redacted] Travel, Inc. Thank you,[redacted] and [redacted] Travel, Inc.[redacted]Specializing in Soulful Journeys
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
As of 8/20/2016 they have not refunded any monies as stated in their response. The response was riddled with inaccurate information. We never received any information in writing ie; signed contract for review, fees etc. Typical of their tactics say one thing and do another. Very disappointed in the lack of professionalism. Would like the refund ASAP!
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted] as long as the credit mentioned is honored. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
Flagship did restore the deleted transactions and we received the $18,5000 that had been delayed by over 3 weeks. That satisfied the monetary portion of the complaint. However, the explanation to the customer by Flagship has not occurred and we have not received a written apology for the damage done to our reputation by failure of Flagship to perform in a timely manner.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does...
satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. I do, however believe that my situatuion was not legal and I think that the company's practices need to be investigated. I was told that I would ONLY get a refund IF I continued with my account. I never opted into this program, despite claims that I did. There is no record, nor does my contract with this company give my permission to add any programs or charges without my express consent. It is not possible that I was the only customer who was "opted-in" to a "Marketing" program without their knowledge. I know that [redacted] got into serious legal trouble for the exact same kind of problems. I am going to also forward this issue to my State Senator to make sure that this is not more widespread.
Regards,
[redacted]
e are sorry to hear of this customer’s negative experience. This post is not indicative of our business practices. As a courtesy, we have refunded $159.60 in fees.
[redacted], We apologize for any inconvenience caused during your time with our organization. Please confirm when you have received the refund and if you have any additional questions, contact [redacted] at the Boston Office. Thanks.
The additional refund was posted to the merchants account. We apologize for the inconvenience. Thank you for your business.
$90 in refunds were processed to this customer's checking account per their request on 7/6 and 7/7.
We are sorry to hear of this customer's negative experience. While we are confident all rates and fees were disclosed during the sales and application process, we have requested a refund of $167.85 in service fees from the processor, [redacted]. This refund should be sent to the...
customer via check within the next 30 days.
We are sorry to hear of this customer’s negative experience. This post is not indicative of our business practices. As a courtesy, we have requested that the collections balance be waived. Thanks.
We are sorry to hear of this customer's negative experience. For security purposes, we typically require signed authorization to cancel our merchant accounts. It does not appear this customer's signed closure form was initially received. We can confirm the account has since been...
closed. As a courtesy, we have requested a refund of $59.90 in service fees. This refund should deposit into the customer's checking account in the next 7 to 10 business days.
Hello, Your account is closed and all of your statements show you have been processing with our company, until closure. Please contact your sales rep.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
We never received a refund of December 2016 and January 2017 monthly fees from Flagship Merchant Services as promised in writing on April 25, 2017. We were previously promised multiple months of monthly fees from Employee/Salesman [redacted]) upon completing a [redacted] credit card compliance form, which we completed on 1/5/17 and sent to [redacted]. Please escalate this case at this point, as no refund has been sent. Also, we have a new commercial account, so a credit into the old account would not work. Our address is listed below, and a check can be prepared to [redacted] Travel, Inc. Thank you,[redacted] and [redacted] Travel, Inc.[redacted]Specializing in Soulful Journeys
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
As of 8/20/2016 they have not refunded any monies as stated in their response. The response was riddled with inaccurate information. We never received any information in writing ie; signed contract for review, fees etc. Typical of their tactics say one thing and do another. Very disappointed in the lack of professionalism. Would like the refund ASAP!
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted] as long as the credit mentioned is honored. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the...
response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
Flagship did restore the deleted transactions and we received the $18,5000 that had been delayed by over 3 weeks. That satisfied the monetary portion of the complaint. However, the explanation to the customer by Flagship has not occurred and we have not received a written apology for the damage done to our reputation by failure of Flagship to perform in a timely manner.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does...
satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. I do, however believe that my situatuion was not legal and I think that the company's practices need to be investigated. I was told that I would ONLY get a refund IF I continued with my account. I never opted into this program, despite claims that I did. There is no record, nor does my contract with this company give my permission to add any programs or charges without my express consent. It is not possible that I was the only customer who was "opted-in" to a "Marketing" program without their knowledge. I know that [redacted] got into serious legal trouble for the exact same kind of problems. I am going to also forward this issue to my State Senator to make sure that this is not more widespread.
Regards,
[redacted]
Just an update. A check for $1,211.44 has been issued and sent to this customer via [redacted]. Tracking number is [redacted].