We are sorry to hear of this customer’s negative experience. For security purposes, we typically require signed authorization to cancel our merchant accounts. It does not appear we initially received this customer’s closure form. We can confirm this account has since been...
closed As a courtesy, we have requested a refund of $209.55 in service fees. These fees should deposit into the customer’s checking account in the next 7 to 10 business days.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
Regards,
[redacted] When we first signed up for [redacted] (Flagship Merchant) We were guaranteed that we would be paying a flat rate of just under 2%....There was to be absolutely no other charges or compliance fees....the only time we were to pay slightly more is if it was an [redacted] or manual key entry. We were with [redacted] for over a year and they assured us they were just like them....no other hidden fees...monthly fees or compliance fees. I am sure there is a recording with them of our conversation! We opened the first couple bills and noticed a $25.90 fee. We called and they told us that was for non use and the monthly fee was only charged if we didn't use it that month. What a lie! We told them from day one we don't always use it and were told there was absolutely no fees! They assured us that don't worry about it...that it would only be on there the months we didn't use it. Well to my surprise when we did our taxes....not only did they charge us $25.90 and the two compliance fees...they started charging us much more than the $25.90....it went up every month. Very dishonest company! We would have never left [redacted] if we knew of all these fees!!!! Why would we change merchants to pay 20x more. Your company told us that we would be charged the 2% or slightly more for the AE and key in entry!!!! NO OTHER HIDDEN FEES! That was not the truth...we excepted the $25.90 for months we didn't use it....but that is it.....you charged $50 or more for months we did use it...plus the compliance fees! We did receive a refund today of $240....Which once again you lied....you said you would refund $310....I want all the monthly fees back that we did use the card. I accepted the $25.90...but that is it! Anything more than that was fraudulent!!!! Thank you kindly![redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
They are lying I was told one thing during sign up and was hit with lots of other undisclosed fees they recorded all of our conversations especially the ones with the Agent [redacted] and there they can show you how they misled a customer telling me what fees I would have which were great then hitting me with all new fees that I had asked if I would be charged and [redacted] assured me I would not. I understoodcompletely what I was signing up for but that docent constitute a bait and switch were I was told one thing but in all the terms and conditions it is completelydifferent that is bad business to the fullest extent. I would like to be taken out of this bogus contract and refunded for my fees that were never supposed to be there from the beginning i don't believe I am asking or too much.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have...
determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. . I pay Flagship for their service and not [redacted]. It's fine that it was narrowed down, but I will accept the resolution when there has been a solution, not when they've claimed to find the "source"
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] To whom it may concernThis is to inform you that I have spent the time and money to call my mother in Germany with Flagship's fax number. She went to the hospital in Germany and asked them to fax a Dr.statement to Flagship, which they did in front of her. As per my conversation with one of their corporate persons, this is what they wanted in order to send me a complete refund.Also, after I called Flagship several times , they finally sent me, via email, a cancelation of account form and confirmed that the account was now closed. It took me 4 times calling different people at customer service to get this accomplished. 3 of them ignored my request and the 4th person finally sent me the form.It still leaves the problem over the charges open.There is still the matter of a total refund open. Regards,
[redacted]
We regret that this merchant did not understand the terms of their merchant agreement. This customer contacted our company, and was connected to one of our representatives who went over the rates and fees of our merchantservices. The customer then provided their personal and...
proprietary information to the representative to prefill an electronic application and begin the approval/activation process. The application was sent over for the customer to review at which point they are able to perform an "e-signature" with their mouse and they then answer security questions based on their personal history pulled from public records. The full agreement was available to print out via PDF. They were also sent a copy of the agreement and program guide on a CD with more details on their live, active merchant account. Further, the merchant was sent an email explaining when the billing would begin. However, a courtesy refund of $165.84 was deposited into the customer’s checking account on 5/6.
We regret that this merchant did not fully understand all of the terms of the agreement. The customer contacted our company, and was then connected to an account representative who went over the rates and fees of our merchantservices. The customer then...
provided their personal and proprietary information to the representative to prefill an electronic application and begin the approval/activation process. The application was sent over for the customer to review at which point they are able to do an "e-signature" with their mouse and they then answer security questions based on their personal history pulled from public records. The full agreement was available to print out via PDF. As a courtesy, we have requested a refund of $131.90 in service fees which should deposit into this customer’s checking account in the next 7 to 21 business days.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
Merchant should have closed 2 accounts but instead only closed one merchant account and keep on charging me every month the other double account. It is critical that whenever a customer request a change, a company should make sure all of these accounts are accounted for and make sure the customer will not be charge double, for a service that never been use. We've use all communications needed to inform Flagship services about this, but seems like nobody wants to take responsibility.I need this money back, as a senior citizen consumber I felt deceived about the service charges every single month. This is unfair business practice, as an owner of a busy retailer store and old, we don't have time to go over each transactions and merchant charges, because it looks like its a legit charged hence, we have account with them. But little we know, it was actually a double account that should have been closed long time ago.I need to know when can I receive my refunds of $1,233.49?Attached are the amount being charge monthly from our business account, and a proof of us trying to close this account by sending request form and yet, they declined to resolve the problem and keeps on charging our bank which we ended up closing, just so, they cannot take any money anymore. Sincerely,
[redacted]
Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Revdex.com:
The response from the business I received states that I will be refunded approximately $231 to my account. This $231 total is a sum of 2 different charges on 2 different businesses that I own. I need to have the $231 broken up into the respected 2 amounts and refunded separately to the 2 different businesses that I was charged from. One business is "[redacted], LLC" and the other is "[redacted] LLC". Please specify which charge will be refunded to which account.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. Thanks for the refund and the apology. I wish our business relationship could have continued and been profitable for both of us. Thanks for trying to rectify the situation. I wish it wouldn't have had to escalate to this point but it is what it is. Possibly this will help future customers to be treated with respect and understanding. May you and your company have a prosperous future. Thanks!I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and they have not refunded the amount they proposed regarding my issue in reference to complaint # [redacted].
* I will accept the Business refunding me $332.50. However, as of this date (1/10/2017), they have only refunded me $111.80 (deposited yesterday). I do not want to close this complaint until they provide me with the refund stated...which is an additional $220.70.
Sincerely,
[redacted] [redacted]
Revdex.com:
I have reviewed the response submitted...
by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. As long as the company does as it says and deposits the refund within 10-15 business days of January 4, 2017, I will consider this issue resolved. If the deposit is not made within 15 business days of January 4, 2017, I will consider that to be a sign of their unwillingness to resolve this issue.
Regards,
[redacted]
We are sorry to hear of this customer’s negative experience. For security purposes, we typically require signed authorization to cancel our merchant accounts. It does not appear we initially received this customer’s closure form. We can confirm this account has since been...
closed As a courtesy, we have requested a refund of $209.55 in service fees. These fees should deposit into the customer’s checking account in the next 7 to 10 business days.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
Regards,
[redacted] When we first signed up for [redacted] (Flagship Merchant) We were guaranteed that we would be paying a flat rate of just under 2%....There was to be absolutely no other charges or compliance fees....the only time we were to pay slightly more is if it was an [redacted] or manual key entry. We were with [redacted] for over a year and they assured us they were just like them....no other hidden fees...monthly fees or compliance fees. I am sure there is a recording with them of our conversation! We opened the first couple bills and noticed a $25.90 fee. We called and they told us that was for non use and the monthly fee was only charged if we didn't use it that month. What a lie! We told them from day one we don't always use it and were told there was absolutely no fees! They assured us that don't worry about it...that it would only be on there the months we didn't use it. Well to my surprise when we did our taxes....not only did they charge us $25.90 and the two compliance fees...they started charging us much more than the $25.90....it went up every month. Very dishonest company! We would have never left [redacted] if we knew of all these fees!!!! Why would we change merchants to pay 20x more. Your company told us that we would be charged the 2% or slightly more for the AE and key in entry!!!! NO OTHER HIDDEN FEES! That was not the truth...we excepted the $25.90 for months we didn't use it....but that is it.....you charged $50 or more for months we did use it...plus the compliance fees! We did receive a refund today of $240....Which once again you lied....you said you would refund $310....I want all the monthly fees back that we did use the card. I accepted the $25.90...but that is it! Anything more than that was fraudulent!!!! Thank you kindly![redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
They are lying I was told one thing during sign up and was hit with lots of other undisclosed fees they recorded all of our conversations especially the ones with the Agent [redacted] and there they can show you how they misled a customer telling me what fees I would have which were great then hitting me with all new fees that I had asked if I would be charged and [redacted] assured me I would not. I understoodcompletely what I was signing up for but that docent constitute a bait and switch were I was told one thing but in all the terms and conditions it is completelydifferent that is bad business to the fullest extent. I would like to be taken out of this bogus contract and refunded for my fees that were never supposed to be there from the beginning i don't believe I am asking or too much.
Regards,
[redacted]
Hello, We will contact the credit agency to waive any balance. Sorry for any inconvenience. Thanks.
Revdex.com:
I have reviewed the response submitted by the business and have...
determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. . I pay Flagship for their service and not [redacted]. It's fine that it was narrowed down, but I will accept the resolution when there has been a solution, not when they've claimed to find the "source"
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] To whom it may concernThis is to inform you that I have spent the time and money to call my mother in Germany with Flagship's fax number. She went to the hospital in Germany and asked them to fax a Dr.statement to Flagship, which they did in front of her. As per my conversation with one of their corporate persons, this is what they wanted in order to send me a complete refund.Also, after I called Flagship several times , they finally sent me, via email, a cancelation of account form and confirmed that the account was now closed. It took me 4 times calling different people at customer service to get this accomplished. 3 of them ignored my request and the 4th person finally sent me the form.It still leaves the problem over the charges open.There is still the matter of a total refund open. Regards,
[redacted]
We regret that this merchant did not understand the terms of their merchant agreement. This customer contacted our company, and was connected to one of our representatives who went over the rates and fees of our merchantservices. The customer then provided their personal and...
proprietary information to the representative to prefill an electronic application and begin the approval/activation process. The application was sent over for the customer to review at which point they are able to perform an "e-signature" with their mouse and they then answer security questions based on their personal history pulled from public records. The full agreement was available to print out via PDF. They were also sent a copy of the agreement and program guide on a CD with more details on their live, active merchant account. Further, the merchant was sent an email explaining when the billing would begin. However, a courtesy refund of $165.84 was deposited into the customer’s checking account on 5/6.
We regret that this merchant did not fully understand all of the terms of the agreement. The customer contacted our company, and was then connected to an account representative who went over the rates and fees of our merchantservices. The customer then...
provided their personal and proprietary information to the representative to prefill an electronic application and begin the approval/activation process. The application was sent over for the customer to review at which point they are able to do an "e-signature" with their mouse and they then answer security questions based on their personal history pulled from public records. The full agreement was available to print out via PDF. As a courtesy, we have requested a refund of $131.90 in service fees which should deposit into this customer’s checking account in the next 7 to 21 business days.
[redacted] has informed us $425.67 should be seen in the customer's checking account by 4/18 or 4/19.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
Merchant should have closed 2 accounts but instead only closed one merchant account and keep on charging me every month the other double account. It is critical that whenever a customer request a change, a company should make sure all of these accounts are accounted for and make sure the customer will not be charge double, for a service that never been use. We've use all communications needed to inform Flagship services about this, but seems like nobody wants to take responsibility.I need this money back, as a senior citizen consumber I felt deceived about the service charges every single month. This is unfair business practice, as an owner of a busy retailer store and old, we don't have time to go over each transactions and merchant charges, because it looks like its a legit charged hence, we have account with them. But little we know, it was actually a double account that should have been closed long time ago.I need to know when can I receive my refunds of $1,233.49?Attached are the amount being charge monthly from our business account, and a proof of us trying to close this account by sending request form and yet, they declined to resolve the problem and keeps on charging our bank which we ended up closing, just so, they cannot take any money anymore. Sincerely,
[redacted]
Better...
Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Revdex.com:
The response from the business I received states that I will be refunded approximately $231 to my account. This $231 total is a sum of 2 different charges on 2 different businesses that I own. I need to have the $231 broken up into the respected 2 amounts and refunded separately to the 2 different businesses that I was charged from. One business is "[redacted], LLC" and the other is "[redacted] LLC". Please specify which charge will be refunded to which account.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. Thanks for the refund and the apology. I wish our business relationship could have continued and been profitable for both of us. Thanks for trying to rectify the situation. I wish it wouldn't have had to escalate to this point but it is what it is. Possibly this will help future customers to be treated with respect and understanding. May you and your company have a prosperous future. Thanks!I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and they have not refunded the amount they proposed regarding my issue in reference to complaint # [redacted].
* I will accept the Business refunding me $332.50. However, as of this date (1/10/2017), they have only refunded me $111.80 (deposited yesterday). I do not want to close this complaint until they provide me with the refund stated...which is an additional $220.70.
Sincerely,
[redacted] [redacted]
Hello,Your account closure is in process and below is the address to return the unit.Flagship Merchant Services[redacted]
Hello, Upon looking into your account I can see you used our services. I can refund $24.00 in service fees. Thank you.
Hello,Your account will be close with immediate effect. Thanks.
Revdex.com:
I have reviewed the response submitted...
by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. As long as the company does as it says and deposits the refund within 10-15 business days of January 4, 2017, I will consider this issue resolved. If the deposit is not made within 15 business days of January 4, 2017, I will consider that to be a sign of their unwillingness to resolve this issue.
Regards,
[redacted]
This refund should deposit into the customer's checking account in the next 24-48 hours if it has not done so already.