Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
Yes, we do accept the $250 being removed, but equipment was returned six weeks ago. We want the business to acknowledge receipt of the equipment.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
We are sorry to hear of this customer’s negative experience. Because we provide a financial service, we typically require signed authorization to cancel our merchant accounts. It does not appear this closure request was initially received. Because the customer placed a “stop...
payment” on the withdrawals, it created a collections balance. We can confirm the account has since been closed. As a courtesy, we have requested a waiver of the collections balance in question.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
I do not understand the response from the service. The response claims that in excess of $6200 has been released to me, the customer...? This is not true at all...no monies were released to me whatsoever. Nor was I laying a claim for that amount (or anything close). I simply opened a processing account to try and test how it worked..two transactions of approx. $900 each, both rejected by the processor and refunded. Fees were imposed, but no monies were released to me. Perhaps you are referencing a different complainant.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
This merchant sent us a message, in reference to complaint [redacted] - This message originally read on 12/1/2015 "We regret this customer's negative experience. We were not aware that this customer had made multiple attempts to obtain their merchant agreement from our corporate office. Attached are the agreements and program guide with proprietary information hidden. Network fee increases do occur from time to time and our customer's are provided with a monthly online statement for monitoring purposes. Card classifications for downgrades are determined using [redacted]/[redacted]'s interchange matrix. We can confirm this customer's merchant accounts are closed. The $30 monthly fee the customer is referencing here is the PCI non-action fee. All PCI related fees are billed from their credit card processor [redacted]. PCI/DSS stands for “Payment Card Industry Data Security Standards” and it is a [redacted]/[redacted] requirement that all businesses that accept credit cards are PCI/DSS compliant, keeping their customer’s credit card information safe from being compromised. Page 1 of the merchant statement that is sent out monthly refers our customers to a site where they can complete a brief PCI compliance certification. Although our organization feels that the PCI-DSS related fees and rate/network fee increases were disclosed and communicated to this merchant, we have requested a refund of the differences in non-qualified percentages and PCI non-action fees. This refund, as well as the one requested previously requested should be sent to the customer's address via check pending approval from the processor. These refunds are going to require special approval and will require some time for calculation." The message included two Attachments, one was supposed to be a copy of the user agreement which has been corrupted and is unreadable. The PCI Compliance is not listed on any invoices, rather the fee is described as a Miscellaneous Charge and to "Please call customer Service to learn about this charge" Again the original documentation has NOT been provided. We are yet too see any effort to return unauthorized charges to our account. Should the business provide the above mentioned refund and a valid copy of any agreements made between us and them we will find our issue to be satisfactory.My desired outcome is the fullfillment of the above resolution given by Flagship Merchant services.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
We regret that this merchant did not fully understand all of the terms of the agreement. The customer contacted our company, and was then connected to an account representative who went over the rates and fees of our merchantservices. The customer then...
provided their personal and proprietary information to the representative to prefill an electronic application and begin the approval/activation process. The application was sent over for the customer to review at which point they are able to perform an "e-signature" with their mouse and they then answer security questions based on their personal history pulled from public records. The full agreement was available to print out via PDF. As a courtesy, we have requested a refund of $25.80 in monthly fees. The remaining amounts were processing fees from the [redacted] transactions processed during the life of the account.
We are sorry to hear of this customer’s negative experience. For security purposes, we typically require signed authorization to cancel our merchant accounts. It does not appear we initially received this customer’s closure form. We can confirm this account has since been...
closed As a courtesy, we have requested a refund of $1110.29 in service fees. These fees should deposit into the customer’s checking account in the next 7 to 21 business days
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or...
concerns in reference to complaint # [redacted].
I have been bed bound due to a major surgery since november 23rd, 2017. The business has been closed since October 27th, 2017! Therefore, there are NO TRANSACTIONS for there to be fees on!
Regards,
[redacted]
Hello,We have submitted an account closure and a refund for the amount requested. Please allow for 14-30 days for the refund to show in your checking account. Thanks.
The decision regarding the holding of the funds for this merchant is made by the Loss Prevention/Security Team of [redacted]. Flagship's role in the sales process with this merchant is to explain the rates and fees associated with credit card processing and the equipment used for said credit card...
processing. We then assist the merchant through the application, underwriting and boarding process of their merchant application and merchant account install. At that point, they have a merchant account with [redacted] and all debiting and crediting and holding of funds are handled and determined by I-Payment and we have no control over such decisions. We have alerted [redacted]'s security team of this matter and we have asked them to reach out to this merchant at the number provided as soon as possible.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
That money was refunded, the day after however I was charges a fee by their processor (authorize.net) in the amount of 16.45. Furthermore, their other processor ([redacted]) just charged my account this morning for 3 transactions in the amounts of 118.80, 306.87 and 2.50. I was told by one of their reps that I would not be charged any additional fees due to my troubles I experienced with them. So as of right now, there is an additional 444.71 in fees that came out due to have an account with them yet again after I was told no additional charges will be made. These charges need to stop and I need to be refunded for them.
Regards,
[redacted]
We regret that this merchant did not fully understand all of the terms of the agreement. The customer contacted our company, and was then connected to an account representative who went over the rates and fees of our merchantservices. The customer then...
provided their personal and proprietary information to the representative to prefill an electronic application and begin the approval/activation process. The application was sent over for the customer to review at which point they are able to do an "e-signature" with their mouse and they then answer security questions based on their personal history pulled from public records. The full agreement was available to print out via PDF. As a courtesy, we have requested a refund of $152.35 in service fees which should deposit into this customer’s checking account in the next 7 to 21 business days.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
[redacted] I was told on 1/28/16 that the refund would be in my account within 10 days. Each time I contact the merchant company I'm told it will be 10 days. I received a bank statement dated 2/1/16 stating the credit was issued. I still don't have it and I don't believe it's being processed. If I don't get the refund by March 18th I will be forced to contact my attorney
Regards,
[redacted] , owner [redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
This has been resolved.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
Yes, we do accept the $250 being removed, but equipment was returned six weeks ago. We want the business to acknowledge receipt of the equipment.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
We are sorry to hear of this customer’s negative experience. Because we provide a financial service, we typically require signed authorization to cancel our merchant accounts. It does not appear this closure request was initially received. Because the customer placed a “stop...
payment” on the withdrawals, it created a collections balance. We can confirm the account has since been closed. As a courtesy, we have requested a waiver of the collections balance in question.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
I do not understand the response from the service. The response claims that in excess of $6200 has been released to me, the customer...? This is not true at all...no monies were released to me whatsoever. Nor was I laying a claim for that amount (or anything close). I simply opened a processing account to try and test how it worked..two transactions of approx. $900 each, both rejected by the processor and refunded. Fees were imposed, but no monies were released to me. Perhaps you are referencing a different complainant.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
This merchant sent us a message, in reference to complaint [redacted] - This message originally read on 12/1/2015 "We regret this customer's negative experience. We were not aware that this customer had made multiple attempts to obtain their merchant agreement from our corporate office. Attached are the agreements and program guide with proprietary information hidden. Network fee increases do occur from time to time and our customer's are provided with a monthly online statement for monitoring purposes. Card classifications for downgrades are determined using [redacted]/[redacted]'s interchange matrix. We can confirm this customer's merchant accounts are closed. The $30 monthly fee the customer is referencing here is the PCI non-action fee. All PCI related fees are billed from their credit card processor [redacted]. PCI/DSS stands for “Payment Card Industry Data Security Standards” and it is a [redacted]/[redacted] requirement that all businesses that accept credit cards are PCI/DSS compliant, keeping their customer’s credit card information safe from being compromised. Page 1 of the merchant statement that is sent out monthly refers our customers to a site where they can complete a brief PCI compliance certification. Although our organization feels that the PCI-DSS related fees and rate/network fee increases were disclosed and communicated to this merchant, we have requested a refund of the differences in non-qualified percentages and PCI non-action fees. This refund, as well as the one requested previously requested should be sent to the customer's address via check pending approval from the processor. These refunds are going to require special approval and will require some time for calculation." The message included two Attachments, one was supposed to be a copy of the user agreement which has been corrupted and is unreadable. The PCI Compliance is not listed on any invoices, rather the fee is described as a Miscellaneous Charge and to "Please call customer Service to learn about this charge" Again the original documentation has NOT been provided. We are yet too see any effort to return unauthorized charges to our account. Should the business provide the above mentioned refund and a valid copy of any agreements made between us and them we will find our issue to be satisfactory.My desired outcome is the fullfillment of the above resolution given by Flagship Merchant services.
Regards,
[redacted]
Hello, We have refunded $119.00 in service fees. The remaining amount was due to credit card transactions fees. Thanks.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Unfortunately, in this case we are at the mercy of [redacted], but we will continue to work to resolve the issue.
We regret that this merchant did not fully understand all of the terms of the agreement. The customer contacted our company, and was then connected to an account representative who went over the rates and fees of our merchantservices. The customer then...
provided their personal and proprietary information to the representative to prefill an electronic application and begin the approval/activation process. The application was sent over for the customer to review at which point they are able to perform an "e-signature" with their mouse and they then answer security questions based on their personal history pulled from public records. The full agreement was available to print out via PDF. As a courtesy, we have requested a refund of $25.80 in monthly fees. The remaining amounts were processing fees from the [redacted] transactions processed during the life of the account.
We are sorry to hear of this customer’s negative experience. For security purposes, we typically require signed authorization to cancel our merchant accounts. It does not appear we initially received this customer’s closure form. We can confirm this account has since been...
closed As a courtesy, we have requested a refund of $1110.29 in service fees. These fees should deposit into the customer’s checking account in the next 7 to 21 business days
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or...
concerns in reference to complaint # [redacted].
I have been bed bound due to a major surgery since november 23rd, 2017. The business has been closed since October 27th, 2017! Therefore, there are NO TRANSACTIONS for there to be fees on!
Regards,
[redacted]
Hello,We have submitted an account closure and a refund for the amount requested. Please allow for 14-30 days for the refund to show in your checking account. Thanks.
The decision regarding the holding of the funds for this merchant is made by the Loss Prevention/Security Team of [redacted]. Flagship's role in the sales process with this merchant is to explain the rates and fees associated with credit card processing and the equipment used for said credit card...
processing. We then assist the merchant through the application, underwriting and boarding process of their merchant application and merchant account install. At that point, they have a merchant account with [redacted] and all debiting and crediting and holding of funds are handled and determined by I-Payment and we have no control over such decisions. We have alerted [redacted]'s security team of this matter and we have asked them to reach out to this merchant at the number provided as soon as possible.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
That money was refunded, the day after however I was charges a fee by their processor (authorize.net) in the amount of 16.45. Furthermore, their other processor ([redacted]) just charged my account this morning for 3 transactions in the amounts of 118.80, 306.87 and 2.50. I was told by one of their reps that I would not be charged any additional fees due to my troubles I experienced with them. So as of right now, there is an additional 444.71 in fees that came out due to have an account with them yet again after I was told no additional charges will be made. These charges need to stop and I need to be refunded for them.
Regards,
[redacted]
We regret that this merchant did not fully understand all of the terms of the agreement. The customer contacted our company, and was then connected to an account representative who went over the rates and fees of our merchantservices. The customer then...
provided their personal and proprietary information to the representative to prefill an electronic application and begin the approval/activation process. The application was sent over for the customer to review at which point they are able to do an "e-signature" with their mouse and they then answer security questions based on their personal history pulled from public records. The full agreement was available to print out via PDF. As a courtesy, we have requested a refund of $152.35 in service fees which should deposit into this customer’s checking account in the next 7 to 21 business days.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
[redacted] I was told on 1/28/16 that the refund would be in my account within 10 days. Each time I contact the merchant company I'm told it will be 10 days. I received a bank statement dated 2/1/16 stating the credit was issued. I still don't have it and I don't believe it's being processed. If I don't get the refund by March 18th I will be forced to contact my attorney
Regards,
[redacted] , owner [redacted]