Revdex.com:
I have reviewed the response submitted by the business and, pending successful follow through, have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. Thank you.
Regards,
[redacted]
We regret that this merchant did not fully understand all of the terms of the agreement. The customer contacted our company, and was then connected to an account representative who went over the rates and fees of our merchantservices. The customer then...
provided their personal and proprietary information to the representative to prefill an electronic application and begin the approval/activation process. The application was sent over for the customer to review at which point they are able to perform an "e-signature" with their mouse and they then answer security questions based on their personal history pulled from public records. The full agreement was available to print out via PDF. As well, the customer signed the attached agreement agreeing to an early termination fee of $250 if the account closed within the first year. Any additional fee increases or changes were communicated via statement notifications or email correspondence. As a courtesy, we have requested a refund of $691.51 in service fees, which should deposit into the customer’s checking account in the next 7 to 10 business days. We can confirm the account is now closed. The customer can also send the equipment back to: Flagship Merchant Services[redacted]
[redacted]
[redacted]
Attn: Operations Department
We are sorry to hear of the communication issues this customer describes in this complaint. Our Operations manager has reached out to this customer to arrange the pickup of the equipment. Upon receipt of the equipment, we will process a refund to the customer's credit card.
Please move this customer review to iPayment’s profile. The decision regarding the holding of the funds for this merchant is made by the Loss Prevention/Security Team of iPayment. Flagship's role in the sales process with this merchant is to explain the rates and fees associated with credit...
card processing and the equipment used for said credit card processing. We then assist the merchant through the application, underwriting and boarding process of their merchant application and merchant account install. At that point, they have a merchant account with iPayment and all debiting and crediting and holding of funds are handled and determined by iPayment and we have no control over such decisions. If you need any further information, please let me know. Thanks again for all your help.
The email that was generated and sent to you was a technical error. We have an email system that is programmed to send out email automatically and the wrong trigger was selected. I can confirm you have not applied or been approved by our company for any services. Thanks.
We regret that this merchant did not fully understand all of the terms of the agreement. The customer contacted our company, and was then connected to an account representative who went over the rates and fees of our merchantservices. The customer then...
provided their personal and proprietary information to the representative to prefill an electronic application and begin the approval/activation process. The application was sent over for the customer to review at which point they are able to do an "e-signature" with their mouse and they then answer security questions based on their personal history pulled from public records. The full agreement was available to print out via PDF. As a courtesy, we have requested a refund of $458.95 in service fees which should deposit into this customer’s checking account in the next 7 to 21 business days.
We regret that this merchant did not fully understand all of the terms of the agreement. This customer contacted our company and was connected to an account representative who went over the rates and fees of our merchant services. The customer then provided their...
personal and proprietary information to the representative to prefill an electronic application and begin the approval/activation process of two merchant accounts. The application was sent over for the customer to review at which point they are able to perform an "e-signature" with their mouse and they then answer security questions based on their personal history pulled from public records. The full agreement was available to print out via PDF. They were also sent a copy of the agreement and program guide on a CD with more details on their live, active merchant accounts. Further, the merchant was sent an email explaining when the billing would begin. The customer contacted our company to cancel and signed an account closure form. For security purposes, we typically require signed authorization to cancel our merchant services. The customer cancelled an account with a $250 early cancellation fee. The early cancellation fee was agreed upon as a condition of a loaner terminal. We initially received a cancellation form for only one of the accounts. The other account, a mobile swiper service, remained open. We can confirm that both accounts are now closed. As a courtesy, we have requested a refund of $589.40 in service and cancellation fees. These refunds should deposit into the customer’s checking account in the next 7 to 10 business days.
We regret that this merchant did not fully understand all of the terms of the agreement. The customer contacted our company, and was then connected to an account representative who went over the rates and fees of our merchantservices. The customer then...
provided their personal and proprietary information to the representative to prefill an electronic application and begin the approval/activation process. The application was sent over for the customer to review at which point they are able to perform an "e-signature" with their mouse and they then answer security questions based on their personal history pulled from public records. The full agreement was available to print out via PDF. As a courtesy, we have requested a refund of all monthly fees charged. This refund totalling $73.60should be deposited into the customer's checking account in the next 7 to 10 business days. Any remaining fees were [redacted] rates charged for processingtransactions over the life of the accounts.
submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. .
I wanted to make sure my complaint was not closed yet. I want them to go back and refund every 29.99 charge on my account. I also want to make sure that both of my accounts will never be added to any other programs except the credit card processing which I signed up with them for. I want to reject the response from this business.
Regards,
[redacted]
We are sorry to hear of this customer’s negative experience. For security purposes, we typically require signed authorization to cancel our merchant accounts. It does not appear we initially received this customer’s closure form. We can confirm this account has since been closed...
As a courtesy, we have requested a refund of $452.75 in service fees. These fees should deposit into the customer’s checking account in the next 14 to 21 business days.
We are sorry to hear of this customer’s negative experience. For security purposes, we typically require signed authorization to cancel our merchant accounts. It does not appear we initially received this customer’s closure form. We can confirm this account has since been closed...
As a courtesy, we have requested a refund of $813.95 in service fees. These fees should deposit into the customer’s checking account in the next 14 to 21 business days.
Bureau:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
I have already paid the bill from the collection agency. I would like to be paid back for this payment.
Regards,
[redacted]
We regret that this merchant did not fully understand all of the terms of the agreement. The customer contacted our company, and was then connected to an account representative who went over the rates and fees of our merchantservices. The customer then...
provided their personal and proprietary information to the representative to prefill an electronic application and begin the approval/activation process. The application was sent over for the customer to review at which point they are able to do an "e-signature" with their mouse and they then answer security questions based on their personal history pulled from public records. The full agreement was available to print out via PDF. As a courtesy, we have requested a refund of $149.90 in service fees which should deposit into this customer’s checking account in the next 7 to 10 business days.
This correspondence has been forwarded to [redacted], the processor, who we have asked to escalate. We will provide an update as soon as we have confirmation.
We regret that this
merchant did not fully understand all of the terms of the agreement.
The customer contacted our company, and was then connected to an
account representative who went over the rates, fees, and processing parameters of our merchant services. ...
The customer then
provided their personal and proprietary information to the
representative to prefill an electronic application and begin the
approval/activation process. The application was sent over for the
customer to review at which point they are able to do
an "e-signature" with their mouse and they then answer
security questions based on their personal history pulled from
public records. The full agreement was available to print out
via PDF. As a courtesy, we have requested a refund of $41.95, which should be sent from [redacted]' processing center in the next two weeks.
We regret that this merchant did not fully understand all of the terms of the agreement. The customer contacted our company, and was then connected to an account representative who went over the rates and fees of our merchantservices. The customer then...
provided their personal and proprietary information to the representative to prefill an electronic application and begin the approval/activation process. The application was sent over for the customer to review at which point they are able to do an "e-signature" with their mouse and they then answer security questions based on their personal history pulled from public records. The full agreement was available to print out via PDF. As a courtesy, we have requested a refund of $79.95 in service fees which should deposit into this customer’s checking account in the next 7 to 30 business days.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand...
that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
We regret that this merchant did not fully understand all of the terms of the agreement. The customer contacted our company, and was then connected to an account representative who went over the rates and fees of our merchantservices. The customer then...
provided their personal and proprietary information to the representative to prefill an electronic application and begin the approval/activation process. The application was sent over for the customer to review at which point they are able to perform an "e-signature" with their mouse and they then answer security questions based on their personal history pulled from public records. The full agreement was available to print out via PDF. As a courtesy, we have requested a refund of $505.43 in service fees which should deposit into this customer’s checking account in the next 7 to 10 business days.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # 12191851. Please add your rejection comments below.
Please let them know that the...
amount was PAID. I want the record of sending it to a collection agency expunged and they can pay GAP Enterprises, LLC the $90.90 we paid to the collection agenc
Regards,
George Matyjewicz
Revdex.com:
I have reviewed the response submitted by the business and, pending successful follow through, have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. Thank you.
Regards,
[redacted]
We regret that this merchant did not fully understand all of the terms of the agreement. The customer contacted our company, and was then connected to an account representative who went over the rates and fees of our merchantservices. The customer then...
provided their personal and proprietary information to the representative to prefill an electronic application and begin the approval/activation process. The application was sent over for the customer to review at which point they are able to perform an "e-signature" with their mouse and they then answer security questions based on their personal history pulled from public records. The full agreement was available to print out via PDF. As well, the customer signed the attached agreement agreeing to an early termination fee of $250 if the account closed within the first year. Any additional fee increases or changes were communicated via statement notifications or email correspondence. As a courtesy, we have requested a refund of $691.51 in service fees, which should deposit into the customer’s checking account in the next 7 to 10 business days. We can confirm the account is now closed. The customer can also send the equipment back to: Flagship Merchant Services[redacted]
[redacted]
[redacted]
Attn: Operations Department
We are sorry to hear of the communication issues this customer describes in this complaint. Our Operations manager has reached out to this customer to arrange the pickup of the equipment. Upon receipt of the equipment, we will process a refund to the customer's credit card.
Please move this customer review to iPayment’s profile. The decision regarding the holding of the funds for this merchant is made by the Loss Prevention/Security Team of iPayment. Flagship's role in the sales process with this merchant is to explain the rates and fees associated with credit...
card processing and the equipment used for said credit card processing. We then assist the merchant through the application, underwriting and boarding process of their merchant application and merchant account install. At that point, they have a merchant account with iPayment and all debiting and crediting and holding of funds are handled and determined by iPayment and we have no control over such decisions. If you need any further information, please let me know. Thanks again for all your help.
The email that was generated and sent to you was a technical error. We have an email system that is programmed to send out email automatically and the wrong trigger was selected. I can confirm you have not applied or been approved by our company for any services. Thanks.
We regret that this merchant did not fully understand all of the terms of the agreement. The customer contacted our company, and was then connected to an account representative who went over the rates and fees of our merchantservices. The customer then...
provided their personal and proprietary information to the representative to prefill an electronic application and begin the approval/activation process. The application was sent over for the customer to review at which point they are able to do an "e-signature" with their mouse and they then answer security questions based on their personal history pulled from public records. The full agreement was available to print out via PDF. As a courtesy, we have requested a refund of $458.95 in service fees which should deposit into this customer’s checking account in the next 7 to 21 business days.
We regret that this merchant did not fully understand all of the terms of the agreement. This customer contacted our company and was connected to an account representative who went over the rates and fees of our merchant services. The customer then provided their...
personal and proprietary information to the representative to prefill an electronic application and begin the approval/activation process of two merchant accounts. The application was sent over for the customer to review at which point they are able to perform an "e-signature" with their mouse and they then answer security questions based on their personal history pulled from public records. The full agreement was available to print out via PDF. They were also sent a copy of the agreement and program guide on a CD with more details on their live, active merchant accounts. Further, the merchant was sent an email explaining when the billing would begin. The customer contacted our company to cancel and signed an account closure form. For security purposes, we typically require signed authorization to cancel our merchant services. The customer cancelled an account with a $250 early cancellation fee. The early cancellation fee was agreed upon as a condition of a loaner terminal. We initially received a cancellation form for only one of the accounts. The other account, a mobile swiper service, remained open. We can confirm that both accounts are now closed. As a courtesy, we have requested a refund of $589.40 in service and cancellation fees. These refunds should deposit into the customer’s checking account in the next 7 to 10 business days.
We regret that this merchant did not fully understand all of the terms of the agreement. The customer contacted our company, and was then connected to an account representative who went over the rates and fees of our merchantservices. The customer then...
provided their personal and proprietary information to the representative to prefill an electronic application and begin the approval/activation process. The application was sent over for the customer to review at which point they are able to perform an "e-signature" with their mouse and they then answer security questions based on their personal history pulled from public records. The full agreement was available to print out via PDF. As a courtesy, we have requested a refund of all monthly fees charged. This refund totalling $73.60should be deposited into the customer's checking account in the next 7 to 10 business days. Any remaining fees were [redacted] rates charged for processingtransactions over the life of the accounts.
Hello, This check was overnighted. Please confirm receipt. Thank you
Revdex.com:
I have reviewed the response...
submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. .
I wanted to make sure my complaint was not closed yet. I want them to go back and refund every 29.99 charge on my account. I also want to make sure that both of my accounts will never be added to any other programs except the credit card processing which I signed up with them for. I want to reject the response from this business.
Regards,
[redacted]
We are sorry to hear of this customer’s negative experience. For security purposes, we typically require signed authorization to cancel our merchant accounts. It does not appear we initially received this customer’s closure form. We can confirm this account has since been closed...
As a courtesy, we have requested a refund of $452.75 in service fees. These fees should deposit into the customer’s checking account in the next 14 to 21 business days.
We are sorry to hear of this customer’s negative experience. For security purposes, we typically require signed authorization to cancel our merchant accounts. It does not appear we initially received this customer’s closure form. We can confirm this account has since been closed...
As a courtesy, we have requested a refund of $813.95 in service fees. These fees should deposit into the customer’s checking account in the next 14 to 21 business days.
Better Business...
Bureau:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
I have already paid the bill from the collection agency. I would like to be paid back for this payment.
Regards,
[redacted]
We regret that this merchant did not fully understand all of the terms of the agreement. The customer contacted our company, and was then connected to an account representative who went over the rates and fees of our merchantservices. The customer then...
provided their personal and proprietary information to the representative to prefill an electronic application and begin the approval/activation process. The application was sent over for the customer to review at which point they are able to do an "e-signature" with their mouse and they then answer security questions based on their personal history pulled from public records. The full agreement was available to print out via PDF. As a courtesy, we have requested a refund of $149.90 in service fees which should deposit into this customer’s checking account in the next 7 to 10 business days.
This correspondence has been forwarded to [redacted], the processor, who we have asked to escalate. We will provide an update as soon as we have confirmation.
We regret that this
merchant did not fully understand all of the terms of the agreement.
The customer contacted our company, and was then connected to an
account representative who went over the rates, fees, and processing parameters of our merchant services. ...
The customer then
provided their personal and proprietary information to the
representative to prefill an electronic application and begin the
approval/activation process. The application was sent over for the
customer to review at which point they are able to do
an "e-signature" with their mouse and they then answer
security questions based on their personal history pulled from
public records. The full agreement was available to print out
via PDF. As a courtesy, we have requested a refund of $41.95, which should be sent from [redacted]' processing center in the next two weeks.
We regret that this merchant did not fully understand all of the terms of the agreement. The customer contacted our company, and was then connected to an account representative who went over the rates and fees of our merchantservices. The customer then...
provided their personal and proprietary information to the representative to prefill an electronic application and begin the approval/activation process. The application was sent over for the customer to review at which point they are able to do an "e-signature" with their mouse and they then answer security questions based on their personal history pulled from public records. The full agreement was available to print out via PDF. As a courtesy, we have requested a refund of $79.95 in service fees which should deposit into this customer’s checking account in the next 7 to 30 business days.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand...
that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
We regret that this merchant did not fully understand all of the terms of the agreement. The customer contacted our company, and was then connected to an account representative who went over the rates and fees of our merchantservices. The customer then...
provided their personal and proprietary information to the representative to prefill an electronic application and begin the approval/activation process. The application was sent over for the customer to review at which point they are able to perform an "e-signature" with their mouse and they then answer security questions based on their personal history pulled from public records. The full agreement was available to print out via PDF. As a courtesy, we have requested a refund of $505.43 in service fees which should deposit into this customer’s checking account in the next 7 to 10 business days.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # 12191851. Please add your rejection comments below.
Please let them know that the...
amount was PAID. I want the record of sending it to a collection agency expunged and they can pay GAP Enterprises, LLC the $90.90 we paid to the collection agenc
Regards,
George Matyjewicz