For security reasons, [redacted]'s risk division does not always provide us with the exact criteria for account termination. While we regret the inconvenience, we would like to reiterate that no charges were assessed for this business interaction.
We are sorry to hear of this customer’s negative experience. This post is not indicative of our business practices. As a courtesy, we have requested a refund for $250.00. Thanks.
We are sorry to hear of this customer’s negative experience. This post is not indicative of our business practices. As a courtesy, we have refunded the additional 3 months of charges for the business suite. Please allow for 7 - 14 days for the refund to show in your checking account.
Please move this customer review to iPayment’s profile. The decision regarding the holding of the funds for this merchant is made by the Loss Prevention/Security Team of iPayment. Flagship's role in the sales process with this merchant is to explain the rates and fees associated with credit card processing and the equipment used for said credit card processing. We then assist the merchant through the application, underwriting and boarding process of their merchant application and merchant account install. At that point, they have a merchant account with iPayment and all debiting and crediting and holding of funds are handled and determined by iPayment and we have no control over such decisions.
We regret this customer's negative experience. he customer filled this out, This customer contacted our company and was connected to an account representative who went over the rates and fees of our merchantservices. The customer then provided their personal and...
proprietary information to the representative to prefill an electronic application and begin the approval/activation process. The application was sent over for the customer to review at which point they are able to perform an "e-signature" with their mouse and they then answer security questions based on their personal history pulled from public records. The full agreement was available to print out via PDF. They were also sent a copy of the agreement and program guide on a CD with more details on their live, active merchant account. Further, the merchant was sent an email explaining when the billing would begin. We can confirm this account has since been closed. As a courtesy, we have requested a refund of $209.85 in service fees. This refund should deposit into the customer's checking account in the next 7 to 10 business days.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
We regret that this merchant did not fully understand all of the terms of the agreement. The customer contacted our company, and was then connected to an account representative who went over the rates and fees of our merchant services. The customer then provided their personal and...
proprietary information to the representative to prefill an electronic application and begin the approval/activation process. The application was sent over for the customer to review at which point they are able to do an "e-signature" with their mouse and they then answer security questions based on their personal history pulled from public records. The full agreement was available to print out via PDF. In addition the merchant signed a one year terminal loaner agreement that clearly stated the terminal would be returned after the term of the agreement. As a courtesy, we have requested a refund of $359.40 in service fees which should deposit into this customer’s checking account in the next 7 to 14 business days.
According to our system, this account was actively being used to process transactions in 2014. $984.31 was deposited into this customer's checking account on 2/24/2016.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
I filed a complaint several months back with Revdex.com and I was refunded for charges. I also requested customer service to close my account as I was not satisfied with how the representatives treated me over the phone. The authorizenet staff was very professional . However the flagship partners had unprofessional staff. They were like entry level servicing their tone everything. Anyway I just recently view my bank account and noticed I had two charges on my account from this company and as I stated I am no longer doing business with the company I stated that as a resolution last complaint, Please refund my account back the charges of 7.95 plus the 156.95 charges that was added to my accountPlease refund my account back the charges of 7.95 plus the 156.95 charges that was added to my account and close the account that I have with the company as I requested previously . Stop digging in my account
Regards,
[redacted]
We regret that this merchant did not fully understand all of the terms of the agreement. The customer contacted our [redacted], and was then connected to an account representative who went over the rates and fees of our merchantservices. The customer then...
provided their personal and proprietary information to the representative to prefill an electronic application and begin the approval/activation process. The application was sent over for the customer to review at which point they are able to do an "e-signature" with their mouse and they then answer security questions based on their personal history pulled from public records. The full agreement was available to print out via PDF. As a courtesy, we have requested a refund of $278.00 in service fees which should deposit into this customer’s checking account in the next 7 to 21 business days.
We regret that this merchant did not fully understand all of the terms of the agreement. The customer contacted our company, and was then connected to an account representative who went over the rates and fees of our merchantservices. The customer then...
provided their personal and proprietary information to the representative to prefill an electronic application and begin the approval/activation process. The application was sent over for the customer to review at which point they are able to do an "e-signature" with their mouse and they then answer security questions based on their personal history pulled from public records. The full agreement was available to print out via PDF. As a courtesy, we have requested a refund of $179.50 in service fees which should deposit into this customer’s checking account in the next 7 to 10 business days.
We regret that this
merchant did not fully understand all of the terms of the agreement.
The customer contacted our company, and was then connected to an
account representative who went over the rates and fees of our merchant services. The customer...
then
provided their personal and proprietary information to the
representative to prefill an electronic application and begin the
approval/activation process. The application was sent over for the
customer to review at which point they are able to perform an "e-signature" with their mouse and they then answer
security questions based on their personal history pulled from
public records. The full agreement was available to print out
via PDF. The merchant can obtain a copy of their merchant agreement by contacting our corporate office directly at [redacted]. Due to the secure nature of the personal data contained in the documents, we cannot transmit through this channel. The merchant account is closed. There will be no further monthly billing. As a courtesy, we have requested a refund of the last 90 days worth of monthly fees, totalling $143.85. These funds should deposit into the customer's checking account in the next 7 to 10 business days.
We are sorry to hear of this customer's negative experience. The transactions in question were run in "Authorize Only" mode which does not automatically settle the transactions in question. These transactions should have been run in "Authorize and Capture" mode. The transactions were rekeyed by our corporate office and the funds have been deposited into the customer's checking account.
We are sorry to hear of this customer’s negative experience. This post is not indicative of our business practices. As a courtesy, we have refunded the amounts for the added services and additional fees to cover the overdraft charges. Please allow for 14 business days for the refund to be...
We are sorry to hear of this customer’s negative experience. For security purposes, we typically require signed authorization to cancel our merchant accounts. It does not appear we initially received this customer’s closure form. We can confirm this account has since been closed...
As a courtesy, we have requested a collections waiver for the service fees.
Revdex.com:
I am closing my acct was informed that it mat take up to 30 days and another month may be charged also the fees you charged me for the 2nd acct that you opened because of a bad terminal was never refunded and all the fees that are added to that acct. so no I am not happy and I am looking into the attorney general for more resolve.
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
We are sorry to hear of this customer's negative experience. While all rates and fees were disclosed in the merchant agreement the customer e-signed, we understand miscommunication does happen. We can confirm this account is closed and we have requested a refund of all service fees...
billed. This refund check should arrive in 7 to 10 business days if it has not been received already.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
$25.80 was deposited into the customer's checking account on 6/6/2016.
For security reasons, [redacted]'s risk division does not always provide us with the exact criteria for account termination. While we regret the inconvenience, we would like to reiterate that no charges were assessed for this business interaction.
We are sorry to hear of this customer’s negative experience. This post is not indicative of our business practices. As a courtesy, we have requested a refund for $250.00. Thanks.
We are sorry to hear of this customer’s negative experience. This post is not indicative of our business practices. As a courtesy, we have refunded the additional 3 months of charges for the business suite. Please allow for 7 - 14 days for the refund to show in your checking account.
Please move this customer review to iPayment’s profile. The decision regarding the holding of the funds for this merchant is made by the Loss Prevention/Security Team of iPayment. Flagship's role in the sales process with this merchant is to explain the rates and fees associated with credit card processing and the equipment used for said credit card processing. We then assist the merchant through the application, underwriting and boarding process of their merchant application and merchant account install. At that point, they have a merchant account with iPayment and all debiting and crediting and holding of funds are handled and determined by iPayment and we have no control over such decisions.
We regret this customer's negative experience. he customer filled this out, This customer contacted our company and was connected to an account representative who went over the rates and fees of our merchantservices. The customer then provided their personal and...
proprietary information to the representative to prefill an electronic application and begin the approval/activation process. The application was sent over for the customer to review at which point they are able to perform an "e-signature" with their mouse and they then answer security questions based on their personal history pulled from public records. The full agreement was available to print out via PDF. They were also sent a copy of the agreement and program guide on a CD with more details on their live, active merchant account. Further, the merchant was sent an email explaining when the billing would begin. We can confirm this account has since been closed. As a courtesy, we have requested a refund of $209.85 in service fees. This refund should deposit into the customer's checking account in the next 7 to 10 business days.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
We regret that this merchant did not fully understand all of the terms of the agreement. The customer contacted our company, and was then connected to an account representative who went over the rates and fees of our merchant services. The customer then provided their personal and...
proprietary information to the representative to prefill an electronic application and begin the approval/activation process. The application was sent over for the customer to review at which point they are able to do an "e-signature" with their mouse and they then answer security questions based on their personal history pulled from public records. The full agreement was available to print out via PDF. In addition the merchant signed a one year terminal loaner agreement that clearly stated the terminal would be returned after the term of the agreement. As a courtesy, we have requested a refund of $359.40 in service fees which should deposit into this customer’s checking account in the next 7 to 14 business days.
According to our system, this account was actively being used to process transactions in 2014. $984.31 was deposited into this customer's checking account on 2/24/2016.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
I filed a complaint several months back with Revdex.com and I was refunded for charges. I also requested customer service to close my account as I was not satisfied with how the representatives treated me over the phone. The authorizenet staff was very professional . However the flagship partners had unprofessional staff. They were like entry level servicing their tone everything. Anyway I just recently view my bank account and noticed I had two charges on my account from this company and as I stated I am no longer doing business with the company I stated that as a resolution last complaint, Please refund my account back the charges of 7.95 plus the 156.95 charges that was added to my accountPlease refund my account back the charges of 7.95 plus the 156.95 charges that was added to my account and close the account that I have with the company as I requested previously . Stop digging in my account
Regards,
[redacted]
We regret that this merchant did not fully understand all of the terms of the agreement. The customer contacted our [redacted], and was then connected to an account representative who went over the rates and fees of our merchantservices. The customer then...
provided their personal and proprietary information to the representative to prefill an electronic application and begin the approval/activation process. The application was sent over for the customer to review at which point they are able to do an "e-signature" with their mouse and they then answer security questions based on their personal history pulled from public records. The full agreement was available to print out via PDF. As a courtesy, we have requested a refund of $278.00 in service fees which should deposit into this customer’s checking account in the next 7 to 21 business days.
We regret that this merchant did not fully understand all of the terms of the agreement. The customer contacted our company, and was then connected to an account representative who went over the rates and fees of our merchantservices. The customer then...
provided their personal and proprietary information to the representative to prefill an electronic application and begin the approval/activation process. The application was sent over for the customer to review at which point they are able to do an "e-signature" with their mouse and they then answer security questions based on their personal history pulled from public records. The full agreement was available to print out via PDF. As a courtesy, we have requested a refund of $179.50 in service fees which should deposit into this customer’s checking account in the next 7 to 10 business days.
We regret that this
merchant did not fully understand all of the terms of the agreement.
The customer contacted our company, and was then connected to an
account representative who went over the rates and fees of our merchant services. The customer...
then
provided their personal and proprietary information to the
representative to prefill an electronic application and begin the
approval/activation process. The application was sent over for the
customer to review at which point they are able to perform an "e-signature" with their mouse and they then answer
security questions based on their personal history pulled from
public records. The full agreement was available to print out
via PDF. The merchant can obtain a copy of their merchant agreement by contacting our corporate office directly at [redacted]. Due to the secure nature of the personal data contained in the documents, we cannot transmit through this channel. The merchant account is closed. There will be no further monthly billing. As a courtesy, we have requested a refund of the last 90 days worth of monthly fees, totalling $143.85. These funds should deposit into the customer's checking account in the next 7 to 10 business days.
We are sorry to hear of this customer's negative experience. The transactions in question were run in "Authorize Only" mode which does not automatically settle the transactions in question. These transactions should have been run in "Authorize and Capture" mode. The transactions were rekeyed by our corporate office and the funds have been deposited into the customer's checking account.
We are sorry to hear of this customer’s negative experience. This post is not indicative of our business practices. As a courtesy, we have refunded the amounts for the added services and additional fees to cover the overdraft charges. Please allow for 14 business days for the refund to be...
deposited.
We are sorry to hear of this customer’s negative experience. For security purposes, we typically require signed authorization to cancel our merchant accounts. It does not appear we initially received this customer’s closure form. We can confirm this account has since been closed...
As a courtesy, we have requested a collections waiver for the service fees.
Revdex.com:
I am closing my acct was informed that it mat take up to 30 days and another month may be charged also the fees you charged me for the 2nd acct that you opened because of a bad terminal was never refunded and all the fees that are added to that acct. so no I am not happy and I am looking into the attorney general for more resolve.
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
We are sorry to hear of this customer's negative experience. While all rates and fees were disclosed in the merchant agreement the customer e-signed, we understand miscommunication does happen. We can confirm this account is closed and we have requested a refund of all service fees...
billed. This refund check should arrive in 7 to 10 business days if it has not been received already.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]