We regret that this merchant did not fully understand all of the terms of the agreement. The customer contacted our company, and was then connected to an account representative who went over the rates and fees of our merchantservices. The customer then...
provided their personal and proprietary information to the representative to prefill an electronic application and begin the approval/activation process. The application was sent over for the customer to review at which point they are able to do an "e-signature" with their mouse and they then answer security questions based on their personal history pulled from public records. The full agreement was available to print out via PDF. As a courtesy, we have requested a refund of $231.54 in service fees which should deposit into this customer’s checking account in the next 7 to 21 business days.
We regret that this merchant did not fully understand all of the terms of the agreement. The customer contacted our company, and was then connected to an account representative who went over the rates and fees of our merchantservices. The customer then...
provided their personal and proprietary information to the representative to prefill an electronic application and begin the approval/activation process. The application was sent over for the customer to review at which point they are able to perform an "e-signature" with their mouse and they then answer security questions based on their personal history pulled from public records. The full agreement was available to print out via PDF. As a courtesy, we have requested a refund of $220.55 which should be deposited into the customer's checking account in the next 7 to 10 business days. The remaining charges were [redacted]/[redacted]/[redacted]/[redacted] processing percentages for transactions run through the merchant account.
Please move this complaint moved over to [redacted] profile. The decision regarding the holding of the funds for this merchant is made by the Loss Prevention/Security Team of [redacted]. Flagship's role in the sales process with this merchant is to explain the rates and fees associated with...
credit card processing and the equipment used for said credit card processing. We then assist the merchant through the application, underwriting and boarding process of their merchant application and merchant account install. At that point, they have a merchant account with [redacted] and all debiting and crediting and holding of funds are handled and determined by [redacted] and we have no control over such decisions.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
NO CHECK - NO CHECK- did not receive any check at all. Please make sure it was send to the correct address: [redacted] [redacted] 89129 Flagship merchant services said it was overnight on December 27, 2017, but until now February 5, 2018, NO CHECK has been receive, again, NO CHECK. I really need this refund check to be re-send again to [redacted] [redacted] 89129 as soon as possible. Please re-send again a check. Because there was NO CHECK that was receive at all. Thanks,
[redacted]
We are sorry to hear of this customer’s negative experience. This post is not indicative of our business practices. As a courtesy, we have requested that the funds be refunded to your account with in 48 hours.
We are currently in contact with the merchant attempting to rectify this issue. We have narrowed the problem down to [redacted] and we are awaiting [redacted]'s action to solve the problem.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. If the refund is not received, I will file another complaint not only for the unwarranted fee, but having been lied to.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
Regards,
[redacted]
I'm not the only one misunderstanding the contract as I see plenty of bad negative reviews on Revdex.com, I did understood From [redacted] repeated several times $7.95 a moth for terminal services and is was not as described that's why I feel lied and cheated. I need to cancel this services with Flagship, Also I will need a return label for the credit card terminal and I'll accept the $63.30 refund with out any other further charges or cancellation fees to settle this complaint.
Please move this customer review to iPayment’s profile. The decision regarding the holding of the funds for this merchant is made by the Loss Prevention/Security Team of iPayment. Flagship's role in the sales process with this merchant is to explain the rates and fees associated with credit...
card processing and the equipment used for said credit card processing. We then assist the merchant through the application, underwriting and boarding process of their merchant application and merchant account install. At that point, they have a merchant account with iPayment and all debiting and crediting and holding of funds are handled and determined by iPayment and we have no control over such decisions. We can confirm $6,270.07 has been released to the customer. If you need any further information, please let me know. Thanks again for all your help.
response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
Should not have to wait up to 21 days tro receive refund of money that taken out of my account without authorization. They have to capability to deposit refund within two days. That is what I am asking for. They had no problem taking it out of my account. Now they can't put it back in quickly which is what I requested in my original complaint?
Regards,
[redacted]
Please move this customer review to iPayment’s profile. The decision regarding the holding of the funds for this merchant is made by the Loss Prevention/Security Team of iPayment. Flagship's role in the sales process with this merchant is to explain the rates and fees associated with credit card processing and the equipment used for said credit card processing. We then assist the merchant through the application, underwriting and boarding process of their merchant application and merchant account install. At that point, they have a merchant account with iPayment and all debiting and crediting and holding of funds are handled and determined by iPayment and we have no control over such decisions. If you need any further information, please contact iPayment Risk Department. The monies released statement in the first response was a typing error. Thanks again for all your help.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. I am trusting that the PCI compliance certification website, which is listed in their response, will indeed remove the additional charge within 90 days and I will not be charged monthly for non compliance that was explained to me. I won't be able to explore said [redacted] until the completion of this letter
Regards,
[redacted]
We are sorry to hear of this customer’s negative experience. This post is not indicative of our business practices. The refund for the remaining money has been submitted. The money will show in the merchants account within 7-14 business days. Thank you for your business.
We regret that this merchant did not fully understand all of the terms of the agreement. This customer contacted our office and was connected to an account representative who went over the rates and fees of our merchantservices. The customer then provided their...
personal and proprietary information to the representative to prefill an electronic application and begin the approval/activation process. The application was sent over for the customer to review at which point they are able to perform an "e-signature" with their mouse and they then answer security questions based on their personal history pulled from public records. The full agreement was available to print out via PDF. They were also sent a copy of the agreement and program guide on a CD with more details on their live, active merchant account. Further, the merchant was sent an email explaining when the billing would begin. We do offer the option of a seasonal closure. It requires a signature from the customer. We did not receive this signed request. The account remained open as a result. As a courtesy, we have requested a refund from the card processor, iPayment of $1061.81 in service fees. This refund is subject to approval by the processor. Upon approval, the refund should deposit into the customer's checking account in the next 7 to 10 business days. We have also requested the monthly statement fee be reduced to $5 and the monthly minimum fee be reduced to zero. We have also requested the removal of the $19.95 company.com business suite charge. To remove the $30 PCI non-action fee from the customer's account, the customer must pass a mandatory [redacted] security certification at [redacted] The customer has been notified in their monthly statement of this certification requirement. If the customer wishes to terminate their account, they may fill out the attached form and fax or scan/email to us directly. They may also call in and ask to speak to the Operations department.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
I will update once the charges have been reversed.
Regards,
[redacted]
We regret this merchant did not understand the terms of their agreement. While we do offer a variety of programs with no cancellation fee, this merchant opted to participate in a free terminal loaner program. The terms of this program required the merchant sign a 12 month agreement in...
exchange for a piece of credit card processing equipment. There is a $250 cancellation fee for this program. Attached is the merchant's signed agreement for this contract extension. As a courtesy, we have requested a refund of the $250 early cancellation fee.
We regret that this merchant did not fully understand all of the terms of the agreement. The customer contacted our company, and was then connected to an account representative who went over the rates and fees of our merchantservices. The customer then...
provided their personal and proprietary information to the representative to prefill an electronic application and begin the approval/activation process. The application was sent over for the customer to review at which point they are able to do an "e-signature" with their mouse and they then answer security questions based on their personal history pulled from public records. The full agreement was available to print out via PDF. As a courtesy, we have requested a refund of $416.15 in service fees which should deposit into this customer’s checking account in the next 7 to 21 business days.
We regret that this merchant did not fully understand all of the terms of the agreement. The customer contacted our company, and was then connected to an account representative who went over the rates and fees of our merchantservices. The customer then...
provided their personal and proprietary information to the representative to prefill an electronic application and begin the approval/activation process. The application was sent over for the customer to review at which point they are able to do an "e-signature" with their mouse and they then answer security questions based on their personal history pulled from public records. The full agreement was available to print out via PDF. As a courtesy, we have requested a refund of $231.54 in service fees which should deposit into this customer’s checking account in the next 7 to 21 business days.
We regret that this merchant did not fully understand all of the terms of the agreement. The customer contacted our company, and was then connected to an account representative who went over the rates and fees of our merchantservices. The customer then...
provided their personal and proprietary information to the representative to prefill an electronic application and begin the approval/activation process. The application was sent over for the customer to review at which point they are able to perform an "e-signature" with their mouse and they then answer security questions based on their personal history pulled from public records. The full agreement was available to print out via PDF. As a courtesy, we have requested a refund of $220.55 which should be deposited into the customer's checking account in the next 7 to 10 business days. The remaining charges were [redacted]/[redacted]/[redacted]/[redacted] processing percentages for transactions run through the merchant account.
Please move this complaint moved over to [redacted] profile. The decision regarding the holding of the funds for this merchant is made by the Loss Prevention/Security Team of [redacted]. Flagship's role in the sales process with this merchant is to explain the rates and fees associated with...
credit card processing and the equipment used for said credit card processing. We then assist the merchant through the application, underwriting and boarding process of their merchant application and merchant account install. At that point, they have a merchant account with [redacted] and all debiting and crediting and holding of funds are handled and determined by [redacted] and we have no control over such decisions.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
NO CHECK - NO CHECK- did not receive any check at all. Please make sure it was send to the correct address: [redacted] [redacted] 89129 Flagship merchant services said it was overnight on December 27, 2017, but until now February 5, 2018, NO CHECK has been receive, again, NO CHECK. I really need this refund check to be re-send again to [redacted] [redacted] 89129 as soon as possible. Please re-send again a check. Because there was NO CHECK that was receive at all. Thanks,
[redacted]
We are sorry to hear of this customer’s negative experience. This post is not indicative of our business practices. As a courtesy, we have requested that the funds be refunded to your account with in 48 hours.
We are very sorry for the delay. We have requested a rush-update from our corporate office.
We are currently in contact with the merchant attempting to rectify this issue. We have narrowed the problem down to [redacted] and we are awaiting [redacted]'s action to solve the problem.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. If the refund is not received, I will file another complaint not only for the unwarranted fee, but having been lied to.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
Regards,
[redacted]
I'm not the only one misunderstanding the contract as I see plenty of bad negative reviews on Revdex.com, I did understood From [redacted] repeated several times $7.95 a moth for terminal services and is was not as described that's why I feel lied and cheated. I need to cancel this services with Flagship, Also I will need a return label for the credit card terminal and I'll accept the $63.30 refund with out any other further charges or cancellation fees to settle this complaint.
According to [redacted], this refund has been processed. Please see attached.
Please move this customer review to iPayment’s profile. The decision regarding the holding of the funds for this merchant is made by the Loss Prevention/Security Team of iPayment. Flagship's role in the sales process with this merchant is to explain the rates and fees associated with credit...
card processing and the equipment used for said credit card processing. We then assist the merchant through the application, underwriting and boarding process of their merchant application and merchant account install. At that point, they have a merchant account with iPayment and all debiting and crediting and holding of funds are handled and determined by iPayment and we have no control over such decisions. We can confirm $6,270.07 has been released to the customer. If you need any further information, please let me know. Thanks again for all your help.
Revdex.com:
I have reviewed the...
response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
Should not have to wait up to 21 days tro receive refund of money that taken out of my account without authorization. They have to capability to deposit refund within two days. That is what I am asking for. They had no problem taking it out of my account. Now they can't put it back in quickly which is what I requested in my original complaint?
Regards,
[redacted]
Please move this customer review to iPayment’s profile. The decision regarding the holding of the funds for this merchant is made by the Loss Prevention/Security Team of iPayment. Flagship's role in the sales process with this merchant is to explain the rates and fees associated with credit card processing and the equipment used for said credit card processing. We then assist the merchant through the application, underwriting and boarding process of their merchant application and merchant account install. At that point, they have a merchant account with iPayment and all debiting and crediting and holding of funds are handled and determined by iPayment and we have no control over such decisions. If you need any further information, please contact iPayment Risk Department. The monies released statement in the first response was a typing error. Thanks again for all your help.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. I am trusting that the PCI compliance certification website, which is listed in their response, will indeed remove the additional charge within 90 days and I will not be charged monthly for non compliance that was explained to me. I won't be able to explore said [redacted] until the completion of this letter
Regards,
[redacted]
We are sorry to hear of this customer’s negative experience. This post is not indicative of our business practices. The refund for the remaining money has been submitted. The money will show in the merchants account within 7-14 business days. Thank you for your business.
We regret that this merchant did not fully understand all of the terms of the agreement. This customer contacted our office and was connected to an account representative who went over the rates and fees of our merchantservices. The customer then provided their...
personal and proprietary information to the representative to prefill an electronic application and begin the approval/activation process. The application was sent over for the customer to review at which point they are able to perform an "e-signature" with their mouse and they then answer security questions based on their personal history pulled from public records. The full agreement was available to print out via PDF. They were also sent a copy of the agreement and program guide on a CD with more details on their live, active merchant account. Further, the merchant was sent an email explaining when the billing would begin. We do offer the option of a seasonal closure. It requires a signature from the customer. We did not receive this signed request. The account remained open as a result. As a courtesy, we have requested a refund from the card processor, iPayment of $1061.81 in service fees. This refund is subject to approval by the processor. Upon approval, the refund should deposit into the customer's checking account in the next 7 to 10 business days. We have also requested the monthly statement fee be reduced to $5 and the monthly minimum fee be reduced to zero. We have also requested the removal of the $19.95 company.com business suite charge. To remove the $30 PCI non-action fee from the customer's account, the customer must pass a mandatory [redacted] security certification at [redacted] The customer has been notified in their monthly statement of this certification requirement. If the customer wishes to terminate their account, they may fill out the attached form and fax or scan/email to us directly. They may also call in and ask to speak to the Operations department.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
I will update once the charges have been reversed.
Regards,
[redacted]
Hello, This check was sent out to the merchant for a full refund.
We regret this merchant did not understand the terms of their agreement. While we do offer a variety of programs with no cancellation fee, this merchant opted to participate in a free terminal loaner program. The terms of this program required the merchant sign a 12 month agreement in...
exchange for a piece of credit card processing equipment. There is a $250 cancellation fee for this program. Attached is the merchant's signed agreement for this contract extension. As a courtesy, we have requested a refund of the $250 early cancellation fee.
We regret that this merchant did not fully understand all of the terms of the agreement. The customer contacted our company, and was then connected to an account representative who went over the rates and fees of our merchantservices. The customer then...
provided their personal and proprietary information to the representative to prefill an electronic application and begin the approval/activation process. The application was sent over for the customer to review at which point they are able to do an "e-signature" with their mouse and they then answer security questions based on their personal history pulled from public records. The full agreement was available to print out via PDF. As a courtesy, we have requested a refund of $416.15 in service fees which should deposit into this customer’s checking account in the next 7 to 21 business days.