Hello, We will remove the collections inquiry from the bureau and waive any balance from your account.I will submit a refund for $112, please allow for 7-days. Thank you
We are sorry to hear of this customer's negative experienceAll rates and fees were disclosed during the merchant application and agreementIn order to activate an account, our customers must e-sign an electronic application detailing said rates and feesAs well, the merchant receives a detailed
breakdown via standard US mail about a week after signupFor security purposes, we require signed authorization to cancel a merchant account with our companyIt does not appear this was initially received in this caseHowever, we can confirm this account is now closedAs a courtesy, we have requested a refund of $in service feesThis refund should deposit into the customer's checking account in the next to business days
We regret that this merchant did not fully understand all of the terms of the agreement The customer contacted our company, and was then connected to an account representative who went over the rates and fees of our merchantservices. The customer then
provided their personal and proprietary information to the representative to prefill an electronic application and begin the approval/activation process. The application was sent over for the customer to review at which point they are able to do an "e-signature" with their mouse and they then answer security questions based on their personal history pulled from public records. The full agreement was available to print out via PDF. As a courtesy, we have requested a refund of $in service fees which should deposit into this customer’s checking account in the next to business days
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # *** Please add your rejection comments below.
As I stated in an earlier email to you, I would respond when and if I actually received the $refund promised by Flagship Merchant ServicesTo date, that refund has not appeared in my account as they stated it would be within to daysTherefore, I can only surmise that, once again, they have failed to fulfill their promisesPlease respond as to how this can get resolved
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved assuming the early termination fee (EFT) is waived as noted in the response to the complaint from Flagship.
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
[There are charges that I am still unhappy with being charged. I filed a claim with my bank for multiple fraudulent claims including the ones in the amount of $12.90, $27.96, $81.54, and $81.92. After speaking to the executive director *** *** (who was extremely understanding of my issues and actually was a HUGE help), he has concluded that the sales repnamed *** who has since been fired, had lied to me. Whether these charges were hidden fees like "statement fees" or they were results of me having to enter the credit card information in manually, I am displeased. The way this was briefed to me from *** was that the money would be deposited with the fees taken out. Now, I had requested a new credit card reader multiple times (the one I had was called the Rambler 2.0) because mine was not reading cards and even though they told me they would send me a new one, they never did. I have since purchased a square credit card reader and have had ZERO issues with taking credit cards. It seems like the device was made not to read so that they could jack the percentage rates up on me. I have also been contacted by their mother or sister company IPayment who tried to do the same exact thing to me! Not sure if this was another act to solicit money out of me but I am very displeased. The lady briefed me the same exact thing *** did and told me there would not be any types of monthly fees but then sent me a contract with hidden fees included! Very aggravated with these scams that these companies are running. I am attaching a copy of the contract the lady attempted to have me sign just as an example of how I explain my bad experience and they still try to do the same *** to me. I cannot afford to be taken advantage of at this point in my life! years fighting for our freedom just to come back and have people try to take advantage of me in my own country!
Regards,
*** ***
We regret that this merchant did not fully understand all of the terms of the agreement. The customer contacted our company and was then connected to an account representative who went over the rates and fees of our merchant services. The customer...
then provided their personal and proprietary information to the representative to prefill an electronic application and begin the approval/activation process. The application was sent over for the customer to review at which point they are able to do an "e-signature" with their mouse and they then answer security questions based on their personal history pulled from public records. The full agreement was available to print out via PDF. They were also sent acopy of the agreement and program guide on a CD with more details on their live, active merchant account. Further, the merchant was sent an email explaining when the billing would begin. Aside from the one month this customer was using their account, they were billed $600.50 in service fees. We will request a refund of this amount from [redacted]. [redacted] is the credit card processor that handles the processing of our customers’ credit cards and all debits/credits of our customers’ checking accounts. This refund is subject to their approval, but upon approval, the refund should appear in the customer’s checking account in the next 7 to 10 business days.
We are sorry to hear of this customer's negative experience. It appears $18,500 in transactions were run in "authorize only" mode. The customer has been in contact with our corporate office and they are rekeying the transactions for deposit.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
The original user agreement has been requested twice via phone. It has been requested twice via e-mail along with cancellation documentation being provided. It has been Requested twice via Fax along with Cancellation Documentation. Still after 6 Attempts it has not been provided. Receipt of cancellation Never given. We request that the original documentation be provided. Rates were explained via customer service, when verifying those same rates with the sales team they differed greatly. No documentation in regards to filling out paperwork to avoid a $29 per month charge was never given. We did speak with the customer service representative, descriptions of rates were subpar and no documentation provided to support a large number of our transactions being considered NQUAL and charges at 5.2 percent, the customer service rep lowered the rates to 2% less than what they were charging previously. Stating that "They wouldn't know to fix it if we did not bring it up." We have thoroughly documented all communications with Flagship via recordings, and paper records since we discovered discrepency in advertised rates vs actual charges. We request that all NQUAL transactions fee's charged at the previous 5.2% be adjusted to the changed rate of 3.75%. We request that a refund be given for these unauthorized inflated rates for the duration of our relationship with Flagship. Refunds will need to be provided via check to [redacted] as we have been forced to cancel the checking account that this company had access too after not being given confirmation in written form of cancellation. This has caused substantial damages to the production of our business, and additional banking fee's to feel comfortable that my accounts are not fraudulently charged after already cancelling services.
Regards,
[redacted]
We regret that this merchant did not fully understand all of the terms of the agreement. The customer contacted our company and was connected to an account representative who went over the rates and fees of our merchantservices. The customer then provided their...
personal and proprietary information to the representative to prefill an electronic application and begin the approval/activation process. The application was sent over for the customer to review at which point they are able to perform an "e-signature" with their mouse and they then answer security questions based on their personal history pulled from public records. The full agreement was available to print out via PDF. They were also sent a copy of the agreement and program guide on a CD with more details on their live, active merchant account. We typically require a signed authorization to cancel our accounts as a security precaution. It does not appear this signed authorization was initially received, but the account has since been closed. As a courtesy, we have requested a refund of $528.54 in service fees. This refund should deposit into the customer's checking account in 7 to 10 business days.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
I sent the PDF closure form to the proper email for two months in a row, and never received any response, only additional charges. The additional charged resulted in a $38.00 fee that Flagship is responsible for.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Please move this customer review to iPayment’s profile. The decision regarding the debits this merchant references are pursuant to the chargeback and loss prevention procedures in the commercial agreement entered into between the customer and iPayment. Flagship's role in the sales process with...
this merchant is to explain the rates and fees associated with credit card processing and the equipment used for said credit card processing. We then assist the merchant through the application, underwriting and boarding process of their merchant application and merchant account install. At that point, they have a merchant account with iPayment and all debiting and crediting and holding of funds are handled and determined by iPayment and we have no control over such decisions. We can confirm that the customers accounts are now closed.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does address my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. It does not satisfy my refund request as the fees that we were charged are larger than the refund offered, however, I will accept the offer of the two refunds and out this behind us.My request is also that the communication be built up for the next customers. I would not have made a complaint if some one would have responded to me once I decided that I could not take it any longer.
Regards,
[redacted]
We regret that this merchant did not fully understand all of the terms of the agreement. The customer contacted our company, and was then connected to an account representative who went over the rates and fees of our merchantservices. The customer then...
provided their personal and proprietary information to the representative to prefill an electronic application and begin the approval/activation process. The application was sent over for the customer to review at which point they are able to do an "e-signature" with their mouse and they then answer security questions based on their personal history pulled from public records. The full agreement was available to print out via PDF. As a courtesy, we have requested a refund of $204.85 in service fees which should deposit into this customer’s checking account in the next 7 to 10 business days.
Hello, We will remove the collections inquiry from the bureau and waive any balance from your account.I will submit a refund for $112, please allow for 7-days. Thank you
We are sorry to hear of this customer's negative experienceAll rates and fees were disclosed during the merchant application and agreementIn order to activate an account, our customers must e-sign an electronic application detailing said rates and feesAs well, the merchant receives a detailed
breakdown via standard US mail about a week after signupFor security purposes, we require signed authorization to cancel a merchant account with our companyIt does not appear this was initially received in this caseHowever, we can confirm this account is now closedAs a courtesy, we have requested a refund of $in service feesThis refund should deposit into the customer's checking account in the next to business days
We regret that this merchant did not fully understand all of the terms of the agreement The customer contacted our company, and was then connected to an account representative who went over the rates and fees of our merchantservices. The customer then
provided their personal and proprietary information to the representative to prefill an electronic application and begin the approval/activation process. The application was sent over for the customer to review at which point they are able to do an "e-signature" with their mouse and they then answer security questions based on their personal history pulled from public records. The full agreement was available to print out via PDF. As a courtesy, we have requested a refund of $in service fees which should deposit into this customer’s checking account in the next to business days
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # *** Please add your rejection comments below.
As I stated in an earlier email to you, I would respond when and if I actually received the $refund promised by Flagship Merchant ServicesTo date, that refund has not appeared in my account as they stated it would be within to daysTherefore, I can only surmise that, once again, they have failed to fulfill their promisesPlease respond as to how this can get resolved
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved assuming the early termination fee (EFT) is waived as noted in the response to the complaint from Flagship.
Regards,
*** ***
According to our records, the refunds were released to the customer's checking account on 8/
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
Hello, This merchants complaint has been resolvedWe have lowered his pricing, issued a refund and the merchant is now processing. Thanks
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
[There are charges that I am still unhappy with being charged. I filed a claim with my bank for multiple fraudulent claims including the ones in the amount of $12.90, $27.96, $81.54, and $81.92. After speaking to the executive director *** *** (who was extremely understanding of my issues and actually was a HUGE help), he has concluded that the sales repnamed *** who has since been fired, had lied to me. Whether these charges were hidden fees like "statement fees" or they were results of me having to enter the credit card information in manually, I am displeased. The way this was briefed to me from *** was that the money would be deposited with the fees taken out. Now, I had requested a new credit card reader multiple times (the one I had was called the Rambler 2.0) because mine was not reading cards and even though they told me they would send me a new one, they never did. I have since purchased a square credit card reader and have had ZERO issues with taking credit cards. It seems like the device was made not to read so that they could jack the percentage rates up on me. I have also been contacted by their mother or sister company IPayment who tried to do the same exact thing to me! Not sure if this was another act to solicit money out of me but I am very displeased. The lady briefed me the same exact thing *** did and told me there would not be any types of monthly fees but then sent me a contract with hidden fees included! Very aggravated with these scams that these companies are running. I am attaching a copy of the contract the lady attempted to have me sign just as an example of how I explain my bad experience and they still try to do the same *** to me. I cannot afford to be taken advantage of at this point in my life! years fighting for our freedom just to come back and have people try to take advantage of me in my own country!
Regards,
*** ***
We regret that this merchant did not fully understand all of the terms of the agreement. The customer contacted our company and was then connected to an account representative who went over the rates and fees of our merchant services. The customer...
then provided their personal and proprietary information to the representative to prefill an electronic application and begin the approval/activation process. The application was sent over for the customer to review at which point they are able to do an "e-signature" with their mouse and they then answer security questions based on their personal history pulled from public records. The full agreement was available to print out via PDF. They were also sent acopy of the agreement and program guide on a CD with more details on their live, active merchant account. Further, the merchant was sent an email explaining when the billing would begin. Aside from the one month this customer was using their account, they were billed $600.50 in service fees. We will request a refund of this amount from [redacted]. [redacted] is the credit card processor that handles the processing of our customers’ credit cards and all debits/credits of our customers’ checking accounts. This refund is subject to their approval, but upon approval, the refund should appear in the customer’s checking account in the next 7 to 10 business days.
We are sorry to hear of this customer's negative experience. It appears $18,500 in transactions were run in "authorize only" mode. The customer has been in contact with our corporate office and they are rekeying the transactions for deposit.
Hello,Have you received the check?Thanks
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
The original user agreement has been requested twice via phone. It has been requested twice via e-mail along with cancellation documentation being provided. It has been Requested twice via Fax along with Cancellation Documentation. Still after 6 Attempts it has not been provided. Receipt of cancellation Never given. We request that the original documentation be provided. Rates were explained via customer service, when verifying those same rates with the sales team they differed greatly. No documentation in regards to filling out paperwork to avoid a $29 per month charge was never given. We did speak with the customer service representative, descriptions of rates were subpar and no documentation provided to support a large number of our transactions being considered NQUAL and charges at 5.2 percent, the customer service rep lowered the rates to 2% less than what they were charging previously. Stating that "They wouldn't know to fix it if we did not bring it up." We have thoroughly documented all communications with Flagship via recordings, and paper records since we discovered discrepency in advertised rates vs actual charges. We request that all NQUAL transactions fee's charged at the previous 5.2% be adjusted to the changed rate of 3.75%. We request that a refund be given for these unauthorized inflated rates for the duration of our relationship with Flagship. Refunds will need to be provided via check to [redacted] as we have been forced to cancel the checking account that this company had access too after not being given confirmation in written form of cancellation. This has caused substantial damages to the production of our business, and additional banking fee's to feel comfortable that my accounts are not fraudulently charged after already cancelling services.
Regards,
[redacted]
We regret that this merchant did not fully understand all of the terms of the agreement. The customer contacted our company and was connected to an account representative who went over the rates and fees of our merchantservices. The customer then provided their...
personal and proprietary information to the representative to prefill an electronic application and begin the approval/activation process. The application was sent over for the customer to review at which point they are able to perform an "e-signature" with their mouse and they then answer security questions based on their personal history pulled from public records. The full agreement was available to print out via PDF. They were also sent a copy of the agreement and program guide on a CD with more details on their live, active merchant account. We typically require a signed authorization to cancel our accounts as a security precaution. It does not appear this signed authorization was initially received, but the account has since been closed. As a courtesy, we have requested a refund of $528.54 in service fees. This refund should deposit into the customer's checking account in 7 to 10 business days.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
I sent the PDF closure form to the proper email for two months in a row, and never received any response, only additional charges. The additional charged resulted in a $38.00 fee that Flagship is responsible for.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Please move this customer review to iPayment’s profile. The decision regarding the debits this merchant references are pursuant to the chargeback and loss prevention procedures in the commercial agreement entered into between the customer and iPayment. Flagship's role in the sales process with...
this merchant is to explain the rates and fees associated with credit card processing and the equipment used for said credit card processing. We then assist the merchant through the application, underwriting and boarding process of their merchant application and merchant account install. At that point, they have a merchant account with iPayment and all debiting and crediting and holding of funds are handled and determined by iPayment and we have no control over such decisions. We can confirm that the customers accounts are now closed.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does address my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. It does not satisfy my refund request as the fees that we were charged are larger than the refund offered, however, I will accept the offer of the two refunds and out this behind us.My request is also that the communication be built up for the next customers. I would not have made a complaint if some one would have responded to me once I decided that I could not take it any longer.
Regards,
[redacted]
We regret that this merchant did not fully understand all of the terms of the agreement. The customer contacted our company, and was then connected to an account representative who went over the rates and fees of our merchantservices. The customer then...
provided their personal and proprietary information to the representative to prefill an electronic application and begin the approval/activation process. The application was sent over for the customer to review at which point they are able to do an "e-signature" with their mouse and they then answer security questions based on their personal history pulled from public records. The full agreement was available to print out via PDF. As a courtesy, we have requested a refund of $204.85 in service fees which should deposit into this customer’s checking account in the next 7 to 10 business days.