We regret that this
merchant did not fully understand all of the terms of the agreement
The customer contacted our company, and was then connected to an
account representative who went over the rates and fees of our merchant services. The customer
then
provided their personal and proprietary information to the
representative to prefill an electronic application and begin the
approval/activation process. The application was sent over for the
customer to review at which point they are able to perform an "e-signature" with their mouse and they then answer
security questions based on their personal history pulled from
public records. The full agreement was available to print out
via PDF. As a courtesy, we have
requested a refund of $in service fees which should deposit into this
customer’s checking account in the next to business days We can confirm this customer's merchant account is closed
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolvedI will be looking out for the refund
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
The only additional information I have is that the reimbursement is not even half of the fees charged and I would have liked to see Flagship reimburse my account at least $300 of the more than $600 in fees.Thank you,*** ***
We regret that this merchant did not fully understand all of the terms of the agreement The customer contacted our company, and was then connected to an account representative who went over the rates and fees of our merchantservices. The customer then
provided their personal and proprietary information to the representative to prefill an electronic application and begin the approval/activation process. The application was sent over for the customer to review at which point they are able to do an "e-signature" with their mouse and they then answer security questions based on their personal history pulled from public records. The full agreement was available to print out via PDF. As a courtesy, we have requested a refund of $in service fees which should deposit into this customer’s checking account in the next to business days
We are sorry to hear of this customer’s negative experience. For security purposes, we typically require signed authorization to cancel our merchant accounts. It does not appear we initially received this customer’s closure form. We can confirm this account has since been
closed As a courtesy, we have requested a refund of $in service fees. These fees should deposit into the customer’s checking account in the next to business days
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
What is the matter with this company? I closed my business in February and received a charge from them after the factFiled a complaint with Revdex.com and they refunded my improperly-charged account, as well as the overdraft fee it incurredThey even issued an apology with the Revdex.com, stating it was not indicative of their business practices! SINCE THEN, they have charged me THREE MORE TIMES!!!!!! Who is running this company? Since that date, I have incurred the following charges on my bank account: March 15th: $March 23rd: $April 26th: $April 26th: $overdraft feeTotal $Below is their response back in February when I filed my first complaint: 2/27/Billing/Collection Issues Complaint I briefly used this company for credit card processing for a business I ownedI called to cancel service on 2/9/17...my business had closed down and I wanted to make sure I didn't receive any more chargesThey sent me a paper to fill out and email back stating I was cancelling my accountI(Show More of Complaint) Desired Resolution I wanted the $charge refunded and the associated $overdraft fee paid$totalConsumer Business bus dialogWe are sorry to hear of this customer’s negative experienceThis post is not indicative of our business practicesAs a courtesy, we have refunded the amounts for the added services and additional fees to coverthe overdraft chargesPlease allow for business days for the refund to be depositedConsumer Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolvedRegards, *** *** (Show Less of Consumer Business Dialog) Refund of the following unauthorized and illegal charges: March 15th: $March 23rd: $April 26th: $April 26th: $overdraft feeTotal $
Regards,
*** ***
We regret this customer’s negative experience. Because we provide a financial service, we typically require a signed closure authorization to terminate our services. It does not appear we received one in this case. The last correspondence we have on record from this customer was in
October of when the merchant was inquiring about their statement. They were sent the closure form in a prior correspondence, but we have yet to receive the completed document. Since there has been such a significant lack of activity on this account, we have requested the standard protocol be overridden and the account be closed without a signature. We have requested a refund of months of service fees, the most typically approved by our credit card processor. $in service fees should be deposited to the customer’s checking account in the next to business days
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
What is the ETA on the refund, once we receive that we will be satisfiedProvided all rates regarding to NQUAL transactions are reduced to the last rate you provided just over 3%
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the
business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
[I contacted my bank and they have put a stop payment for me for every month's hidden fee payments that was taken from me. I do not make enough money to pay out all the money they were charging me. If the company would like to fight this, I will continue to pursue further action. If they agree to refund me the hidden fees that my bank is currently pursuing, I will be satisfied and discontinue my actions. After further review, I see that this company has done this to a lot of people and a lawsuit reaching out and involving all parties can be filed. When I do business, I expect it to be through a trustworthy company and not one who will add fees at their convenience and hope you don't notice.]
Regards,
*** ***
We regret that this merchant did not fully understand all of the terms of the agreement The customer contacted our company, and was then connected to an account representative who went over the rates and fees of our merchantservices. The customer then provided their personal and proprietary information to the representative to prefill an electronic application and begin the approval/activation process. The application was sent over for the customer to review at which point they are able to do an "e-signature" with their mouse and they then answer security questions based on their personal history pulled from public records. The full agreement was available to print out via PDF. As a courtesy, we have requested a refund of $in service fees which should deposit into this customer’s checking account in the next to business daysThe remaining fees charged were credit card association fees and cannot be refunded, it is the cost of doing business
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by
choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
We regret that this merchant did not fully understand all of the terms of the agreement The customer contacted our company, and was then connected to an account representative who went over the rates and fees of our merchantservices. The customer then provided their personal and proprietary information to the representative to prefill an electronic application and begin the approval/activation process. The application was sent over for the customer to review at which point they are able to do an "e-signature" with their mouse and they then answer security questions based on their personal history pulled from public records. The full agreement was available to print out via PDF
We regret that this merchant did not fully understand all of the terms of the agreement The customer contacted our company, and was then connected to an account representative who went over the rates and fees of our merchantservices. The customer then
provided their personal and proprietary information to the representative to prefill an electronic application and begin the approval/activation process. The application was sent over for the customer to review at which point they are able to do an "e-signature" with their mouse and they then answer security questions based on their personal history pulled from public records. The full agreement was available to print out via PDF. As a courtesy, we have requested a refund of $in service fees which should deposit into this customer’s checking account in the next to business daysWe have also closed the merchant account
Revdex.com:
My issue is not resolvedAnd I reject their replyMy issue is their sales rep outright lied about the fees verbally and told me not to worry about about differences in what what I seen he sent the agreement and what he promisedIt is sad they need a sale so bad to deceive in this manorI would like a full refund at this point as they refused to investigate or address this directly and it had to come to this.Thank you*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
I am very disappointed that it took me to report a complaint to the Revdex.com to get a respondIt is more than obvious this company has a habit of misleading clients because of the many complaints listed on this siteYes, I should have read my contract in detailI am sorry that I trusted your representative to be honestI would not only like the $back but also the payments of $because I was treated poorly and I did not agree to these terms I may not be a major client, but I did not deserve the nonchalant responses from your representativeI have already file a complaint with my bank which you should have already received
Regards,
*** ***
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #*** I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
We regret that this
merchant did not fully understand all of the terms of the agreement
The customer contacted our company, and was then connected to an
account representative who went over the rates and fees of our merchant services. The customer
then
provided their personal and proprietary information to the
representative to prefill an electronic application and begin the
approval/activation process. The application was sent over for the
customer to review at which point they are able to perform an "e-signature" with their mouse and they then answer
security questions based on their personal history pulled from
public records. The full agreement was available to print out
via PDF. As a courtesy, we have
requested a refund of $in service fees which should deposit into this
customer’s checking account in the next to business days We can confirm this customer's merchant account is closed
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolvedI will be looking out for the refund
Regards,
*** ***
***, Please let me know how we can resolve and close out this open complaint? Contact *** at Flagship Merchant Services. Thanks
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
The only additional information I have is that the reimbursement is not even half of the fees charged and I would have liked to see Flagship reimburse my account at least $300 of the more than $600 in fees.Thank you,*** ***
We regret that this merchant did not fully understand all of the terms of the agreement The customer contacted our company, and was then connected to an account representative who went over the rates and fees of our merchantservices. The customer then
provided their personal and proprietary information to the representative to prefill an electronic application and begin the approval/activation process. The application was sent over for the customer to review at which point they are able to do an "e-signature" with their mouse and they then answer security questions based on their personal history pulled from public records. The full agreement was available to print out via PDF. As a courtesy, we have requested a refund of $in service fees which should deposit into this customer’s checking account in the next to business days
We are sorry to hear of this customer’s negative experience. For security purposes, we typically require signed authorization to cancel our merchant accounts. It does not appear we initially received this customer’s closure form. We can confirm this account has since been
closed As a courtesy, we have requested a refund of $in service fees. These fees should deposit into the customer’s checking account in the next to business days
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
What is the matter with this company? I closed my business in February and received a charge from them after the factFiled a complaint with Revdex.com and they refunded my improperly-charged account, as well as the overdraft fee it incurredThey even issued an apology with the Revdex.com, stating it was not indicative of their business practices! SINCE THEN, they have charged me THREE MORE TIMES!!!!!! Who is running this company? Since that date, I have incurred the following charges on my bank account: March 15th: $March 23rd: $April 26th: $April 26th: $overdraft feeTotal $Below is their response back in February when I filed my first complaint: 2/27/Billing/Collection Issues Complaint I briefly used this company for credit card processing for a business I ownedI called to cancel service on 2/9/17...my business had closed down and I wanted to make sure I didn't receive any more chargesThey sent me a paper to fill out and email back stating I was cancelling my accountI(Show More of Complaint) Desired Resolution I wanted the $charge refunded and the associated $overdraft fee paid$totalConsumer Business bus dialogWe are sorry to hear of this customer’s negative experienceThis post is not indicative of our business practicesAs a courtesy, we have refunded the amounts for the added services and additional fees to coverthe overdraft chargesPlease allow for business days for the refund to be depositedConsumer Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolvedRegards, *** *** (Show Less of Consumer Business Dialog) Refund of the following unauthorized and illegal charges: March 15th: $March 23rd: $April 26th: $April 26th: $overdraft feeTotal $
Regards,
*** ***
We regret this customer’s negative experience. Because we provide a financial service, we typically require a signed closure authorization to terminate our services. It does not appear we received one in this case. The last correspondence we have on record from this customer was in
October of when the merchant was inquiring about their statement. They were sent the closure form in a prior correspondence, but we have yet to receive the completed document. Since there has been such a significant lack of activity on this account, we have requested the standard protocol be overridden and the account be closed without a signature. We have requested a refund of months of service fees, the most typically approved by our credit card processor. $in service fees should be deposited to the customer’s checking account in the next to business days
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
What is the ETA on the refund, once we receive that we will be satisfiedProvided all rates regarding to NQUAL transactions are reduced to the last rate you provided just over 3%
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the
business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
[I contacted my bank and they have put a stop payment for me for every month's hidden fee payments that was taken from me. I do not make enough money to pay out all the money they were charging me. If the company would like to fight this, I will continue to pursue further action. If they agree to refund me the hidden fees that my bank is currently pursuing, I will be satisfied and discontinue my actions. After further review, I see that this company has done this to a lot of people and a lawsuit reaching out and involving all parties can be filed. When I do business, I expect it to be through a trustworthy company and not one who will add fees at their convenience and hope you don't notice.]
Regards,
*** ***
We regret that this merchant did not fully understand all of the terms of the agreement The customer contacted our company, and was then connected to an account representative who went over the rates and fees of our merchantservices. The customer then provided their personal and proprietary information to the representative to prefill an electronic application and begin the approval/activation process. The application was sent over for the customer to review at which point they are able to do an "e-signature" with their mouse and they then answer security questions based on their personal history pulled from public records. The full agreement was available to print out via PDF. As a courtesy, we have requested a refund of $in service fees which should deposit into this customer’s checking account in the next to business daysThe remaining fees charged were credit card association fees and cannot be refunded, it is the cost of doing business
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by
choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
We regret that this merchant did not fully understand all of the terms of the agreement The customer contacted our company, and was then connected to an account representative who went over the rates and fees of our merchantservices. The customer then provided their personal and proprietary information to the representative to prefill an electronic application and begin the approval/activation process. The application was sent over for the customer to review at which point they are able to do an "e-signature" with their mouse and they then answer security questions based on their personal history pulled from public records. The full agreement was available to print out via PDF
We regret that this merchant did not fully understand all of the terms of the agreement The customer contacted our company, and was then connected to an account representative who went over the rates and fees of our merchantservices. The customer then
provided their personal and proprietary information to the representative to prefill an electronic application and begin the approval/activation process. The application was sent over for the customer to review at which point they are able to do an "e-signature" with their mouse and they then answer security questions based on their personal history pulled from public records. The full agreement was available to print out via PDF. As a courtesy, we have requested a refund of $in service fees which should deposit into this customer’s checking account in the next to business daysWe have also closed the merchant account
Revdex.com:
My issue is not resolvedAnd I reject their replyMy issue is their sales rep outright lied about the fees verbally and told me not to worry about about differences in what what I seen he sent the agreement and what he promisedIt is sad they need a sale so bad to deceive in this manorI would like a full refund at this point as they refused to investigate or address this directly and it had to come to this.Thank you*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
I am very disappointed that it took me to report a complaint to the Revdex.com to get a respondIt is more than obvious this company has a habit of misleading clients because of the many complaints listed on this siteYes, I should have read my contract in detailI am sorry that I trusted your representative to be honestI would not only like the $back but also the payments of $because I was treated poorly and I did not agree to these terms I may not be a major client, but I did not deserve the nonchalant responses from your representativeI have already file a complaint with my bank which you should have already received
Regards,
*** ***
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #*** I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***