We regret that this merchant did not fully understand all of the terms of the agreement. The customer contacted our company, and was then connected to an account representative who went over the rates and fees of our merchantservices. The customer then...
provided their personal and proprietary information to the representative to prefill an electronic application and begin the approval/activation process. The application was sent over for the customer to review at which point they are able to do an "e-signature" with their mouse and they then answer security questions based on their personal history pulled from public records. The full agreement was available to print out via PDF. As a courtesy, we have requested a refund of $101.35 in service fees which should deposit into this customer’s checking account in the next 7 to 10 business days.
This deposit was released on 9/2. The customer will need to call their bank. Reference trace [redacted] for the $30 deposit. The $99 deposit is trace # [redacted] and the customer's bank can advise of the status.
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
We regret that this merchant did not fully understand all of the terms of the agreement. The customer contacted our company, and was then connected to an account representative who went over the rates and fees of our merchantservices. The customer then provided their personal and proprietary information to the representative to prefill an electronic application and begin the approval/activation process. The application was sent over for the customer to review at which point they are able to do an "e-signature" with their mouse and they then answer security questions based on their personal history pulled from public records. The full agreement was available to print out via PDF. As a courtesy, we have already refunded the requested amount and the two previous payments made were applicable. Unfortunately we will be unable to refund additional fees.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or...
concerns in reference to complaint # [redacted].
The fees associated with the account remaining open resulted in an overdraft charge of $38.00. The net loss due to the company's inability to communicate is a total of ~$62.00, and we are only requesting a $50.00 reimbursement.
Regards,
[redacted]
We regret that this merchant did not fully understand all of the terms of the agreement. The customer contacted our company, and was then connected to an account representative who went over the rates and fees of our merchantservices. The customer then...
provided their personal and proprietary information to the representative to prefill an electronic application and begin the approval/activation process. The application was sent over for the customer to review at which point they are able to do an "e-signature" with their mouse and they then answer security questions based on their personal history pulled from public records. The full agreement was available to print out via PDF. As a courtesy, we have requested a refund of $129.00 in service fees which should deposit into this customer’s checking account in the next 14 to 21 business days.
We regret that this merchant did not fully understand all of the terms of the agreement. The customer contacted our company, and was then connected to an account representative who went over the rates and fees of our merchantservices. The customer then provided their personal and proprietary information to the representative to prefill an electronic application and begin the approval/activation process. The application was sent over for the customer to review at which point they are able to do an "e-signature" with their mouse and they then answer security questions based on their personal history pulled from public records. The full agreement was available to print out via PDF. As a courtesy, we have requested a refund of $24.00 in service fees which should deposit into this customer’s checking account in the next 7 to 21 business days. The account closure you are eluding to was during the month you processed transactions and any additional refunds will not apply.
Please move this customer review to iPayment’s profile. The decision regarding the holding of the funds for this merchant is made by the Loss Prevention/Security Team of iPayment. Flagship's role in the sales process with this merchant is to explain the rates and fees associated with credit...
card processing and the equipment used for said credit card processing. We then assist the merchant through the application, underwriting and boarding process of their merchant application and merchant account install. At that point, they have a merchant account with iPayment and all debiting and crediting and holding of funds are handled and determined by iPayment and we have no control over such decisions. If you need any further information, please let me know. Thanks again for all your help.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
We are sorry to hear of this customer's negative experience with the loss prevention department of Ignite payments. As a courtesy, we have requested a refund of $99 in service fees. This refund should be sent via check to the customer in the next 30 days.
We are sorry to hear of this customer’s negative experience. For security purposes, we typically require signed authorization to cancel our merchant accounts. It does not appear we initially received this customer’s closure form. We can confirm this account has since been...
closed As a courtesy, we have requested a refund of service fees. These fees should deposit into the customer’s checking account in the next 7 to 21 business days.
We regret this customer's negative experience. We have requested a courtesy refund of the $250 early termination fee. The refund should deposit into the customer's checking account in the next 7 to 10 business days. We kindly ask the customer return the equipment to the below...
address: Flagship Merchant Services[redacted]Attn: Operations Department
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
The business said they would refund me the monies owed, and the complaint was closed. A refund has still not been issues Regards,
[redacted]
We are sorry to hear of this customer’s negative experience. This post is not indicative of our business practices. As a courtesy, we have requested a refund for $89.97. Please allow for 14 business days for the funds to show in your account.
We were hoping your team could possibly move this customer review to [redacted]’s profile. The decision regarding the holding of the funds for this merchant is made by the Loss Prevention/Security Team of [redacted]. Flagship's role in the sales process with this merchant is to explain the rates...
and fees associated with credit card processing and the equipment used for said credit card processing. We then assist the merchant through the application, underwriting and boarding process of their merchant application and merchant account install. At that point, they have a merchant account with [redacted] and all debiting and crediting and holding of funds are handled and determined by [redacted] and we have no control over such decisions.
We regret that this merchant did not fully understand all of the terms of the agreement. The customer contacted our company, and was then connected to an account representative who went over the rates and fees of our merchantservices. The customer then...
provided their personal and proprietary information to the representative to prefill an electronic application and begin the approval/activation process. The application was sent over for the customer to review at which point they are able to do an "e-signature" with their mouse and they then answer security questions based on their personal history pulled from public records. The full agreement was available to print out via PDF. As a courtesy, we have requested a refund of $125.70 in service fees which should deposit into this customer’s checking account in the next 7 to 21 business days.
We regret that this merchant did not fully understand all of the terms of the agreement. The customer contacted our company, and was then connected to an account representative who went over the rates and fees of our merchantservices. The customer then...
provided their personal and proprietary information to the representative to prefill an electronic application and begin the approval/activation process. The application was sent over for the customer to review at which point they are able to do an "e-signature" with their mouse and they then answer security questions based on their personal history pulled from public records. The full agreement was available to print out via PDF. As a courtesy, we have requested a refund of $101.35 in service fees which should deposit into this customer’s checking account in the next 7 to 10 business days.
This deposit was released on 9/2. The customer will need to call their bank. Reference trace [redacted] for the $30 deposit. The $99 deposit is trace # [redacted] and the customer's bank can advise of the status.
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
We regret that this merchant did not fully understand all of the terms of the agreement. The customer contacted our company, and was then connected to an account representative who went over the rates and fees of our merchantservices. The customer then provided their personal and proprietary information to the representative to prefill an electronic application and begin the approval/activation process. The application was sent over for the customer to review at which point they are able to do an "e-signature" with their mouse and they then answer security questions based on their personal history pulled from public records. The full agreement was available to print out via PDF. As a courtesy, we have already refunded the requested amount and the two previous payments made were applicable. Unfortunately we will be unable to refund additional fees.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Unfortunately the processor [redacted] deem the charges valid. [redacted] approved a refund for the months of December and January. Thank you
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or...
concerns in reference to complaint # [redacted].
The fees associated with the account remaining open resulted in an overdraft charge of $38.00. The net loss due to the company's inability to communicate is a total of ~$62.00, and we are only requesting a $50.00 reimbursement.
Regards,
[redacted]
We regret that this merchant did not fully understand all of the terms of the agreement. The customer contacted our company, and was then connected to an account representative who went over the rates and fees of our merchantservices. The customer then...
provided their personal and proprietary information to the representative to prefill an electronic application and begin the approval/activation process. The application was sent over for the customer to review at which point they are able to do an "e-signature" with their mouse and they then answer security questions based on their personal history pulled from public records. The full agreement was available to print out via PDF. As a courtesy, we have requested a refund of $129.00 in service fees which should deposit into this customer’s checking account in the next 14 to 21 business days.
We regret that this merchant did not fully understand all of the terms of the agreement. The customer contacted our company, and was then connected to an account representative who went over the rates and fees of our merchantservices. The customer then provided their personal and proprietary information to the representative to prefill an electronic application and begin the approval/activation process. The application was sent over for the customer to review at which point they are able to do an "e-signature" with their mouse and they then answer security questions based on their personal history pulled from public records. The full agreement was available to print out via PDF. As a courtesy, we have requested a refund of $24.00 in service fees which should deposit into this customer’s checking account in the next 7 to 21 business days. The account closure you are eluding to was during the month you processed transactions and any additional refunds will not apply.
Please move this customer review to iPayment’s profile. The decision regarding the holding of the funds for this merchant is made by the Loss Prevention/Security Team of iPayment. Flagship's role in the sales process with this merchant is to explain the rates and fees associated with credit...
card processing and the equipment used for said credit card processing. We then assist the merchant through the application, underwriting and boarding process of their merchant application and merchant account install. At that point, they have a merchant account with iPayment and all debiting and crediting and holding of funds are handled and determined by iPayment and we have no control over such decisions. If you need any further information, please let me know. Thanks again for all your help.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
We are sorry to hear of this customer’s negative experience. This post is not indicative of our business practices. The refund has been processed.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
We are sorry to hear of this customer's negative experience with the loss prevention department of Ignite payments. As a courtesy, we have requested a refund of $99 in service fees. This refund should be sent via check to the customer in the next 30 days.
We are sorry to hear of this customer’s negative experience. For security purposes, we typically require signed authorization to cancel our merchant accounts. It does not appear we initially received this customer’s closure form. We can confirm this account has since been...
closed As a courtesy, we have requested a refund of service fees. These fees should deposit into the customer’s checking account in the next 7 to 21 business days.
We regret this customer's negative experience. We have requested a courtesy refund of the $250 early termination fee. The refund should deposit into the customer's checking account in the next 7 to 10 business days. We kindly ask the customer return the equipment to the below...
address: Flagship Merchant Services[redacted]Attn: Operations Department
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
The business said they would refund me the monies owed, and the complaint was closed. A refund has still not been issues Regards,
[redacted]
We are sorry to hear of this customer’s negative experience. This post is not indicative of our business practices. As a courtesy, we have requested a refund for $89.97. Please allow for 14 business days for the funds to show in your account.
We were hoping your team could possibly move this customer review to [redacted]’s profile. The decision regarding the holding of the funds for this merchant is made by the Loss Prevention/Security Team of [redacted]. Flagship's role in the sales process with this merchant is to explain the rates...
and fees associated with credit card processing and the equipment used for said credit card processing. We then assist the merchant through the application, underwriting and boarding process of their merchant application and merchant account install. At that point, they have a merchant account with [redacted] and all debiting and crediting and holding of funds are handled and determined by [redacted] and we have no control over such decisions.
We regret that this merchant did not fully understand all of the terms of the agreement. The customer contacted our company, and was then connected to an account representative who went over the rates and fees of our merchantservices. The customer then...
provided their personal and proprietary information to the representative to prefill an electronic application and begin the approval/activation process. The application was sent over for the customer to review at which point they are able to do an "e-signature" with their mouse and they then answer security questions based on their personal history pulled from public records. The full agreement was available to print out via PDF. As a courtesy, we have requested a refund of $125.70 in service fees which should deposit into this customer’s checking account in the next 7 to 21 business days.