This deposit was released on 9/ The customer will need to call their bank Reference trace [redacted] for the $deposit The $deposit is trace # [redacted] and the customer's bank can advise of the status
Although I do accept flagships response I would like to clarify which fees will be reversed and also if a check would be mailed to my address on file since the checking account on file is closedAlso I would like proof of my account closed sent to me for my records so this can once and for all be resolvedThank you Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***
The email that was generated and sent to you was a technical error We have an email system that is programmed to send out email automatically and the wrong trigger was selected I can confirm you have not applied or been approved by our company for any services Thanks
Revdex.com: I have reviewed the response submitted by the business and, pending successful follow through, have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolvedThank you Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]
We regret that this merchant did not fully understand all of the terms of the agreement The customer contacted our company, and was then connected to an account representative who went over the rates and fees of our merchantservices The customer then provided their personal and proprietary information to the representative to prefill an electronic application and begin the approval/activation process The application was sent over for the customer to review at which point they are able to do an "e-signature" with their mouse and they then answer security questions based on their personal history pulled from public recordsThe full agreement was available to print out via PDF As a courtesy, we have requested a refund of $in service fees which should deposit into this customer’s checking account in the next to business days
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] as long as the credit mentioned is honoredI understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolvedIf the refund is not received, I will file another complaint not only for the unwarranted fee, but having been lied to Regards, [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below As of 8/20/they have not refunded any monies as stated in their response The response was riddled with inaccurate information We never received any information in writing ie; signed contract for review, fees etc Typical of their tactics say one thing and do another Very disappointed in the lack of professionalism Would like the refund ASAP! Regards, [redacted]
Please move this customer review to iPayment’s profile The decision regarding the holding of the funds for this merchant is made by the Loss Prevention/Security Team of iPaymentFlagship's role in the sales process with this merchant is to explain the rates and fees associated with credit card processing and the equipment used for said credit card processingWe then assist the merchant through the application, underwriting and boarding process of their merchant application and merchant account installAt that point, they have a merchant account with iPayment and all debiting and crediting and holding of funds are handled and determined by iPayment and we have no control over such decisions If you need any further information, please let me know Thanks again for all your help
We regret that this merchant did not fully understand all of the terms of the agreement The customer contacted our company, and was then connected to an account representative who went over the rates and fees of our merchantservices The customer then provided their personal and proprietary information to the representative to prefill an electronic application and begin the approval/activation process The application was sent over for the customer to review at which point they are able to do an "e-signature" with their mouse and they then answer security questions based on their personal history pulled from public recordsThe full agreement was available to print out via PDFIn addition I can see that a terminal placement agreement was signed and completedThis outlines the early termination fee associated with placing equipment at a business location free of chargeAs a courtesy we have removed the $ETF from your account but we will need the equipment sent back to the Flagship Merchant Services office
We are sorry to hear of this customer’s negative experience Because we provide a financial service, we typically require signed authorization to cancel our merchant accounts It does not appear this closure request was initially received Because the customer placed a “stop payment” on the withdrawals, it created a collections balance We can confirm the account has since been closed As a courtesy, we have requested a waiver of the collections balance in question
We regret that this merchant did not fully understand all of the terms of the agreement The customer contacted our company, and was then connected to an account representative who went over the rates and fees of our merchantservices The customer then provided their personal and proprietary information to the representative to prefill an electronic application and begin the approval/activation process The application was sent over for the customer to review at which point they are able to perform an "e-signature" with their mouse and they then answer security questions based on their personal history pulled from public recordsThe full agreement was available to print out via PDF As a courtesy, we have requested a waiver of the collections balance in question
Please move this customer review to [redacted] ’s profile. The decision regarding the holding of the funds for this merchant is made by the Loss Prevention/Security Team of [redacted] . Flagship's role in the sales process with this merchant is to explain the rates and fees associated with credit... card processing and the equipment used for said credit card processing. We then assist the merchant through the application, underwriting and boarding process of their merchant application and merchant account install. At that point, they have a merchant account with [redacted] and all debiting and crediting and holding of funds are handled and determined by [redacted] and we have no control over such decisions. If you need any further information, please let me know. Thanks again for all your help.
We are sorry to hear of this customer’s negative experience This post is not indicative of our business practicesAs a courtesy, we have requested a refund for $Please allow for business days for the funds to show in your account
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] does not address issueWaiting on reply Regards, [redacted]
We are sorry to hear of this customer’s negative experience This post is not indicative of our business practicesAs a courtesy, we have requested that the collections balance be waivedThanks
Please move this customer review to iPayment’s profile The decision regarding the holding of the funds for this merchant is made by the Loss Prevention/Security Team of iPaymentFlagship's role in the sales process with this merchant is to explain the rates and fees associated with credit card processing and the equipment used for said credit card processingWe then assist the merchant through the application, underwriting and boarding process of their merchant application and merchant account installAt that point, they have a merchant account with iPayment and all debiting and crediting and holding of funds are handled and determined by iPayment and we have no control over such decisions
We are sorry to hear of this customer’s negative experience For security purposes, we typically require signed authorization to cancel our merchant accounts It does not appear we initially received this customer’s closure form We can confirm this account has since been closed As a courtesy, we have requested a refund of service fees These fees should deposit into the customer’s checking account in the next to business days
This deposit was released on 9/ The customer will need to call their bank Reference trace [redacted] for the $deposit The $deposit is trace # [redacted] and the customer's bank can advise of the status
Although I do accept flagships response I would like to clarify which fees will be reversed and also if a check would be mailed to my address on file since the checking account on file is closedAlso I would like proof of my account closed sent to me for my records so this can once and for all be resolvedThank you Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***
The email that was generated and sent to you was a technical error We have an email system that is programmed to send out email automatically and the wrong trigger was selected I can confirm you have not applied or been approved by our company for any services Thanks
Revdex.com: I have reviewed the response submitted by the business and, pending successful follow through, have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolvedThank you Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]
We regret that this merchant did not fully understand all of the terms of the agreement The customer contacted our company, and was then connected to an account representative who went over the rates and fees of our merchantservices The customer then provided their personal and proprietary information to the representative to prefill an electronic application and begin the approval/activation process The application was sent over for the customer to review at which point they are able to do an "e-signature" with their mouse and they then answer security questions based on their personal history pulled from public recordsThe full agreement was available to print out via PDF As a courtesy, we have requested a refund of $in service fees which should deposit into this customer’s checking account in the next to business days
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] as long as the credit mentioned is honoredI understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolvedIf the refund is not received, I will file another complaint not only for the unwarranted fee, but having been lied to Regards, [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below As of 8/20/they have not refunded any monies as stated in their response The response was riddled with inaccurate information We never received any information in writing ie; signed contract for review, fees etc Typical of their tactics say one thing and do another Very disappointed in the lack of professionalism Would like the refund ASAP! Regards, [redacted]
Please move this customer review to iPayment’s profile The decision regarding the holding of the funds for this merchant is made by the Loss Prevention/Security Team of iPaymentFlagship's role in the sales process with this merchant is to explain the rates and fees associated with credit card processing and the equipment used for said credit card processingWe then assist the merchant through the application, underwriting and boarding process of their merchant application and merchant account installAt that point, they have a merchant account with iPayment and all debiting and crediting and holding of funds are handled and determined by iPayment and we have no control over such decisions If you need any further information, please let me know Thanks again for all your help
We regret that this merchant did not fully understand all of the terms of the agreement The customer contacted our company, and was then connected to an account representative who went over the rates and fees of our merchantservices The customer then provided their personal and proprietary information to the representative to prefill an electronic application and begin the approval/activation process The application was sent over for the customer to review at which point they are able to do an "e-signature" with their mouse and they then answer security questions based on their personal history pulled from public recordsThe full agreement was available to print out via PDFIn addition I can see that a terminal placement agreement was signed and completedThis outlines the early termination fee associated with placing equipment at a business location free of chargeAs a courtesy we have removed the $ETF from your account but we will need the equipment sent back to the Flagship Merchant Services office
We are sorry to hear of this customer’s negative experience Because we provide a financial service, we typically require signed authorization to cancel our merchant accounts It does not appear this closure request was initially received Because the customer placed a “stop payment” on the withdrawals, it created a collections balance We can confirm the account has since been closed As a courtesy, we have requested a waiver of the collections balance in question
We regret that this merchant did not fully understand all of the terms of the agreement The customer contacted our company, and was then connected to an account representative who went over the rates and fees of our merchantservices The customer then provided their personal and proprietary information to the representative to prefill an electronic application and begin the approval/activation process The application was sent over for the customer to review at which point they are able to perform an "e-signature" with their mouse and they then answer security questions based on their personal history pulled from public recordsThe full agreement was available to print out via PDF As a courtesy, we have requested a waiver of the collections balance in question
Please move this customer review to [redacted] ’s profile. The decision regarding the holding of the funds for this merchant is made by the Loss Prevention/Security Team of [redacted] . Flagship's role in the sales process with this merchant is to explain the rates and fees associated with credit... card processing and the equipment used for said credit card processing. We then assist the merchant through the application, underwriting and boarding process of their merchant application and merchant account install. At that point, they have a merchant account with [redacted] and all debiting and crediting and holding of funds are handled and determined by [redacted] and we have no control over such decisions. If you need any further information, please let me know. Thanks again for all your help.
We are sorry to hear of this customer’s negative experience This post is not indicative of our business practicesAs a courtesy, we have requested a refund for $Please allow for business days for the funds to show in your account
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] does not address issueWaiting on reply Regards, [redacted]
We are sorry to hear of this customer’s negative experience This post is not indicative of our business practicesAs a courtesy, we have requested that the collections balance be waivedThanks
Please move this customer review to iPayment’s profile The decision regarding the holding of the funds for this merchant is made by the Loss Prevention/Security Team of iPaymentFlagship's role in the sales process with this merchant is to explain the rates and fees associated with credit card processing and the equipment used for said credit card processingWe then assist the merchant through the application, underwriting and boarding process of their merchant application and merchant account installAt that point, they have a merchant account with iPayment and all debiting and crediting and holding of funds are handled and determined by iPayment and we have no control over such decisions
We are sorry to hear of this customer’s negative experience For security purposes, we typically require signed authorization to cancel our merchant accounts It does not appear we initially received this customer’s closure form We can confirm this account has since been closed As a courtesy, we have requested a refund of service fees These fees should deposit into the customer’s checking account in the next to business days
The transaction in question was deposited to the customer's checking account on 2/ Please see attached screenshot