Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] Flagship has refunded me the full amount and I am satisfied with the resultsI understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] After I filed a complaint with the Revdex.com, the company, Flagship responded to the complaint that they were issuing a partial refundI did not respond because I wanted to wait for that refund to actually show up since they were not honest with me in the pastAs I feared, no refund has been issuedIt has been more than one month and more than the business days at end of the window they quoted in their response Please reissue my complaint and note that they did not honor their promise of a refund Regards, [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] Thanks for the refund and the apologyI wish our business relationship could have continued and been profitable for both of usThanks for trying to rectify the situationI wish it wouldn't have had to escalate to this point but it is what it isPossibly this will help future customers to be treated with respect and understandingMay you and your company have a prosperous futureThanks!I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***
We regret that this merchant did not fully understand all of the terms of the agreement The customer contacted our company, and was then connected to an account representative who went over the rates and fees of our merchantservices The customer then provided their personal and proprietary information to the representative to prefill an electronic application and begin the approval/activation process The application was sent over for the customer to review at which point they are able to do an "e-signature" with their mouse and they then answer security questions based on their personal history pulled from public recordsThe full agreement was available to print out via PDF As a courtesy, we have requested a refund for service fees which should deposit into this customer’s checking account in the next to business daysI can also confirm the account is closed
Hello, I contacted the First Data Office and they can confirm that the refund was processedPlease contact the Flagship Office if you have any additional informationThank you
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I pay Flagship for their service and not [redacted] It's fine that it was narrowed down, but I will accept the resolution when there has been a solution, not when they've claimed to find the "source" Regards, [redacted]
We regret that this merchant did not fully understand all of the terms of the agreement The customer contacted our company, and was then connected to an account representative who went over the rates and fees of our merchant services The customer then provided their personal and proprietary information to the representative to prefill an electronic application and begin the approval/activation process The application was sent over for the customer to review at which point they are able to perform an "e-signature" with their mouse and they then answer security questions based on their personal history pulled from public recordsThe full agreement was available to print out via PDF The merchant can obtain a copy of their merchant agreement by contacting our corporate office directly at [redacted] Due to the secure nature of the personal data contained in the documents, we cannot transmit through this channel The merchant account is closed There will be no further monthly billing As a courtesy, we have requested a refund of the last days worth of monthly fees, totalling $ These funds should deposit into the customer's checking account in the next to business days
We regret that this merchant did not fully understand all of the terms of the agreement The customer contacted our company, and was then connected to an account representative who went over the rates and fees of our merchantservices The customer then provided their personal and proprietary information to the representative to prefill an electronic application and begin the approval/activation process The application was sent over for the customer to review at which point they are able to perform an "e-signature" with their mouse and they then answer security questions based on their personal history pulled from public recordsIt was suggested to the merchant that we could switch this account to interchange pass through pricing, but it was not finalized As a courtesy, we have requested the account be switched to interchange pass-through pricing It should be noted that the pricing will equal ***/ [redacted] /***'s interchange rates range from 0.5%-3.4% We have also requested a refund of the difference in rates between the tiered rate structure and the interchange passthrough pricing These refunds typically take to weeks to process
Better Business Bureau: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]
We regret that this merchant did not fully understand all of the terms of the agreement The customer contacted our [redacted] , and was then connected to an account representative who went over the rates and fees of our merchantservices The customer then provided their personal and proprietary information to the representative to prefill an electronic application and begin the approval/activation process The application was sent over for the customer to review at which point they are able to do an "e-signature" with their mouse and they then answer security questions based on their personal history pulled from public recordsThe full agreement was available to print out via PDF As a courtesy, we have requested a refund of $in service fees which should deposit into this customer’s checking account in the next to business days
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below - "The full agreement was available to print out via PDF." There was no file emailed or sent to me [redacted] explained the company's business practices to me through a phone callI have the emails from the start through the set up of my accountThere is no PDF attached to any of them.- "We were unable to successfully debit the service fees in question due to bank reject." That is correctI told [redacted] that I would not have any funds in the account until late in AugustHe understood and told me that that monthly fee ($5.00) would not be taken out from his company until the end of August.I still want my bank fees covered for attempting to taking funds twice from me without my knowledge or consent Regards, [redacted] ***
We regret that this merchant did not fully understand all of the terms of the agreement The customer contacted our company, and was then connected to an account representative who went over the rates and fees of our merchantservices The customer then provided their personal and proprietary information to the representative to prefill an electronic application and begin the approval/activation process The application was sent over for the customer to review at which point they are able to do an "e-signature" with their mouse and they then answer security questions based on their personal history pulled from public recordsThe full agreement was available to print out via PDF As a courtesy, we have already refunded the requested amount and the two previous payments made were applicableUnfortunately we will be unable to refund additional fees
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below That money was refunded, the day after however I was charges a fee by their processor (authorize.net) in the amount of Furthermore, their other processor ( [redacted] ) just charged my account this morning for transactions in the amounts of 118.80, and I was told by one of their reps that I would not be charged any additional fees due to my troubles I experienced with them So as of right now, there is an additional in fees that came out due to have an account with them yet again after I was told no additional charges will be made These charges need to stop and I need to be refunded for them Regards, [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] Flagship has refunded me the full amount and I am satisfied with the resultsI understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] After I filed a complaint with the Revdex.com, the company, Flagship responded to the complaint that they were issuing a partial refundI did not respond because I wanted to wait for that refund to actually show up since they were not honest with me in the pastAs I feared, no refund has been issuedIt has been more than one month and more than the business days at end of the window they quoted in their response Please reissue my complaint and note that they did not honor their promise of a refund Regards, [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] Thanks for the refund and the apologyI wish our business relationship could have continued and been profitable for both of usThanks for trying to rectify the situationI wish it wouldn't have had to escalate to this point but it is what it isPossibly this will help future customers to be treated with respect and understandingMay you and your company have a prosperous futureThanks!I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***
We regret that this merchant did not fully understand all of the terms of the agreement The customer contacted our company, and was then connected to an account representative who went over the rates and fees of our merchantservices The customer then provided their personal and proprietary information to the representative to prefill an electronic application and begin the approval/activation process The application was sent over for the customer to review at which point they are able to do an "e-signature" with their mouse and they then answer security questions based on their personal history pulled from public recordsThe full agreement was available to print out via PDF As a courtesy, we have requested a refund for service fees which should deposit into this customer’s checking account in the next to business daysI can also confirm the account is closed
Hello, I contacted the First Data Office and they can confirm that the refund was processedPlease contact the Flagship Office if you have any additional informationThank you
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I pay Flagship for their service and not [redacted] It's fine that it was narrowed down, but I will accept the resolution when there has been a solution, not when they've claimed to find the "source" Regards, [redacted]
We regret that this merchant did not fully understand all of the terms of the agreement The customer contacted our company, and was then connected to an account representative who went over the rates and fees of our merchant services The customer then provided their personal and proprietary information to the representative to prefill an electronic application and begin the approval/activation process The application was sent over for the customer to review at which point they are able to perform an "e-signature" with their mouse and they then answer security questions based on their personal history pulled from public recordsThe full agreement was available to print out via PDF The merchant can obtain a copy of their merchant agreement by contacting our corporate office directly at [redacted] Due to the secure nature of the personal data contained in the documents, we cannot transmit through this channel The merchant account is closed There will be no further monthly billing As a courtesy, we have requested a refund of the last days worth of monthly fees, totalling $ These funds should deposit into the customer's checking account in the next to business days
We regret that this merchant did not fully understand all of the terms of the agreement The customer contacted our company, and was then connected to an account representative who went over the rates and fees of our merchantservices The customer then provided their personal and proprietary information to the representative to prefill an electronic application and begin the approval/activation process The application was sent over for the customer to review at which point they are able to perform an "e-signature" with their mouse and they then answer security questions based on their personal history pulled from public recordsIt was suggested to the merchant that we could switch this account to interchange pass through pricing, but it was not finalized As a courtesy, we have requested the account be switched to interchange pass-through pricing It should be noted that the pricing will equal ***/ [redacted] /***'s interchange rates range from 0.5%-3.4% We have also requested a refund of the difference in rates between the tiered rate structure and the interchange passthrough pricing These refunds typically take to weeks to process
Better Business Bureau: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]
Hello, I can confirm receipt of the equipmentThank you
We have attempted to contact this merchant for resolution, and we will continue to attempt contact
We regret that this merchant did not fully understand all of the terms of the agreement The customer contacted our [redacted] , and was then connected to an account representative who went over the rates and fees of our merchantservices The customer then provided their personal and proprietary information to the representative to prefill an electronic application and begin the approval/activation process The application was sent over for the customer to review at which point they are able to do an "e-signature" with their mouse and they then answer security questions based on their personal history pulled from public recordsThe full agreement was available to print out via PDF As a courtesy, we have requested a refund of $in service fees which should deposit into this customer’s checking account in the next to business days
Hello, We will contact the credit agency to waive any balanceSorry for any inconvenienceThanks
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below - "The full agreement was available to print out via PDF." There was no file emailed or sent to me [redacted] explained the company's business practices to me through a phone callI have the emails from the start through the set up of my accountThere is no PDF attached to any of them.- "We were unable to successfully debit the service fees in question due to bank reject." That is correctI told [redacted] that I would not have any funds in the account until late in AugustHe understood and told me that that monthly fee ($5.00) would not be taken out from his company until the end of August.I still want my bank fees covered for attempting to taking funds twice from me without my knowledge or consent Regards, [redacted] ***
We regret that this merchant did not fully understand all of the terms of the agreement The customer contacted our company, and was then connected to an account representative who went over the rates and fees of our merchantservices The customer then provided their personal and proprietary information to the representative to prefill an electronic application and begin the approval/activation process The application was sent over for the customer to review at which point they are able to do an "e-signature" with their mouse and they then answer security questions based on their personal history pulled from public recordsThe full agreement was available to print out via PDF As a courtesy, we have already refunded the requested amount and the two previous payments made were applicableUnfortunately we will be unable to refund additional fees
Hello,Your account closure is in process and below is the address to return the unit.Flagship Merchant Services [redacted] ***
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below That money was refunded, the day after however I was charges a fee by their processor (authorize.net) in the amount of Furthermore, their other processor ( [redacted] ) just charged my account this morning for transactions in the amounts of 118.80, and I was told by one of their reps that I would not be charged any additional fees due to my troubles I experienced with them So as of right now, there is an additional in fees that came out due to have an account with them yet again after I was told no additional charges will be made These charges need to stop and I need to be refunded for them Regards, [redacted] ***
Hello,Your account will be close with immediate effect Thanks
Hello, This check was overnightedPlease confirm receiptThank you