Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]
We regret this merchant did not understand the terms of their agreement While we do offer a variety of programs with no cancellation fee, this merchant opted to participate in a free terminal loaner program The terms of this program required the merchant sign a month agreement in exchange for a piece of credit card processing equipment There is a $cancellation fee for this program Attached is the merchant's signed agreement for this contract extension As a courtesy, we have requested a refund of the $early cancellation fee
Hello, Our records indicate that you were sent a closure form on 08/16/and it was not returned to the closure departmentThis is in reference to the merchant account ending in ***.Our records indicate that a refund check was sent to you in the amount of $on 06/02/and the account was closed 04/27/2016.Based on the information above, please contact me to find a resolution
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] They are lying I was told one thing during sign up and was hit with lots of other undisclosed fees they recorded all of our conversations especially the ones with the Agent [redacted] and there they can show you how they misled a customer telling me what fees I would have which were great then hitting me with all new fees that I had asked if I would be charged and [redacted] assured me I would notI understoodcompletely what I was signing up for but that docent constitute a bait and switch were I was told one thing but in all the terms and conditions it is completelydifferent that is bad business to the fullest extentI would like to be taken out of this bogus contract and refunded for my fees that were never supposed to be there from the beginning I don't believe I am asking or too much Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***
We regret that this merchant did not fully understand all of the terms of the agreement The customer contacted our company, and was then connected to an account representative who went over the rates and fees of our merchantservices The customer then provided their personal and proprietary information to the representative to prefill an electronic application and begin the approval/activation process The application was sent over for the customer to review at which point they are able to do an "e-signature" with their mouse and they then answer security questions based on their personal history pulled from public recordsThe full agreement was available to print out via PDF As a courtesy, we have requested a refund of $in service fees which should deposit into this customer’s checking account in the next to business daysWe have also requested a collections waiver for this merchant
RevDex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] . Yes, we do accept the $250 being removed, but equipment was returned six weeks ago. We want the business to acknowledge receipt of the equipment. Regards, [redacted]
RevDex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] . Please add your rejection comments below. I did have the form faxed I just can not locate a copy of it. I would like to request a refund for the two years that the account should've been cancelled. That is 2014 and 2015. I would've caught this error earlier but I have a different merchant whose fees show up as "MTOT" just like yours does but different number. All this time I thought it was them charging those fees. Until I went to them and asked about the high fees and found out that it wasn't them charging but Flagship which was cancelled. Regards, [redacted]
We are sorry to hear of this customer’s negative experience. For security purposes, we typically require signed authorization to cancel our merchant accounts. It does not appear we initially received this customer’s closure form. We can confirm this account has since been closed
Unfortunately our organization will not be able to issue a refund for the merchant due to the fees being valid
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I
understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
Attached is the application electronically signed by the customer Also attached is an email sent to the customer detailing when billing charges are assessed Unfortunately, we are unable to refund charges billed by the bank
We are sorry to hear of this customer’s negative experience. For security purposes, we typically require signed authorization to cancel our merchant accounts. It does not appear we initially received this customer’s closure form. We can confirm this account has since been
closed As a courtesy, we have requested a refund of $for the reader. These fees should deposit into the customer’s checking account in the next to business days
We are sorry to hear of this customer's negative experience All rates and fees were disclosed during the sales and application process We are also sorry to hear of this customer's negative experience with ***'s customer service department *** is the company that
processes all of our customer's credit cards and controls all checking account debits/credits The notes indicate the swiper is up and running As a courtesy, $in service fees were refunded back to this customer on 6/ We have also requested a refund of $in service fees which, which should deposit into the customer's checking account in the next to business days
I recently had a complaint filed with you regarding this businesscopy of last message from flagship which closed the complaint: This message originally read on 12/7/*** *** *** *** *** *** ** *** Dear *** *** : This notification is in regards to your complaint submitted on 12/5/against Flagship Merchant ServicesComplaint # ***The business has sent Revdex.com a message regarding your complaintThe contents of this message are below or attachedMessage from Business: We are sorry to hear of this customer’s negative experienceFor security purposes, we typically require signed authorization to cancel our merchant accountsIt does not appear we initially received this customer’s closure formWe can confirm this account has since been closed As a courtesy, we have requested a refund of $in service feesThese fees should deposit into the customer’s checking account in the next to business daysSince this time they have not only kept the account open, they have not refunded the We received a credit from them in the amount of on 12/and a DEBIT in the amount of $105.90, so not only have they not closed the account they have hit out account for more money and have not refunded the original amount as promisedI called the company today and spoke to *** who informed me that will not close the account without written form, I read to him their statement that closed this complaint and he said they would not keep this promise to close it without any more inconvenience on my or my hard at work husband
We want this account closed and the monies that they have taken and to be refunded in full without any more actions on our part as promised
We regret that this merchant did not fully understand all of the terms of the agreement The customer contacted our company, and was then connected to an account representative who went over the rates and fees of our merchantservices. The customer then
provided their personal and proprietary information to the representative to prefill an electronic application and begin the approval/activation process. The application was sent over for the customer to review at which point they are able to do an "e-signature" with their mouse and they then answer security questions based on their personal history pulled from public records. The full agreement was available to print out via PDF. As a courtesy, we have already issued a refund of $in service feesI will request an additional $for the *** opt in program
Revdex.com:
I have reviewed the response submitted by the business and have determined that while the response does not satisfy my issues and/or concerns relating to their withholding information during the sales pitch, they did refund the promised amounts in reference to complaint #*** I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]
We regret this merchant did not understand the terms of their agreement While we do offer a variety of programs with no cancellation fee, this merchant opted to participate in a free terminal loaner program The terms of this program required the merchant sign a month agreement in exchange for a piece of credit card processing equipment There is a $cancellation fee for this program Attached is the merchant's signed agreement for this contract extension As a courtesy, we have requested a refund of the $early cancellation fee
Hello, Our records indicate that you were sent a closure form on 08/16/and it was not returned to the closure departmentThis is in reference to the merchant account ending in ***.Our records indicate that a refund check was sent to you in the amount of $on 06/02/and the account was closed 04/27/2016.Based on the information above, please contact me to find a resolution
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] They are lying I was told one thing during sign up and was hit with lots of other undisclosed fees they recorded all of our conversations especially the ones with the Agent [redacted] and there they can show you how they misled a customer telling me what fees I would have which were great then hitting me with all new fees that I had asked if I would be charged and [redacted] assured me I would notI understoodcompletely what I was signing up for but that docent constitute a bait and switch were I was told one thing but in all the terms and conditions it is completelydifferent that is bad business to the fullest extentI would like to be taken out of this bogus contract and refunded for my fees that were never supposed to be there from the beginning I don't believe I am asking or too much Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***
We regret that this merchant did not fully understand all of the terms of the agreement The customer contacted our company, and was then connected to an account representative who went over the rates and fees of our merchantservices The customer then provided their personal and proprietary information to the representative to prefill an electronic application and begin the approval/activation process The application was sent over for the customer to review at which point they are able to do an "e-signature" with their mouse and they then answer security questions based on their personal history pulled from public recordsThe full agreement was available to print out via PDF As a courtesy, we have requested a refund of $in service fees which should deposit into this customer’s checking account in the next to business daysWe have also requested a collections waiver for this merchant
RevDex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] . Yes, we do accept the $250 being removed, but equipment was returned six weeks ago. We want the business to acknowledge receipt of the equipment. Regards, [redacted]
According to [redacted] , this refund has been processed Please see attached
We are very sorry for the delay We have requested a rush-update from our corporate office
RevDex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] . Please add your rejection comments below. I did have the form faxed I just can not locate a copy of it. I would like to request a refund for the two years that the account should've been cancelled. That is 2014 and 2015. I would've caught this error earlier but I have a different merchant whose fees show up as "MTOT" just like yours does but different number. All this time I thought it was them charging those fees. Until I went to them and asked about the high fees and found out that it wasn't them charging but Flagship which was cancelled. Regards, [redacted]
We are sorry to hear of this customer’s negative experience. For security purposes, we typically require signed authorization to cancel our merchant accounts. It does not appear we initially received this customer’s closure form. We can confirm this account has since been closed
Unfortunately our organization will not be able to issue a refund for the merchant due to the fees being valid
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I
understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
Attached is the application electronically signed by the customer Also attached is an email sent to the customer detailing when billing charges are assessed Unfortunately, we are unable to refund charges billed by the bank
We are sorry to hear of this customer’s negative experience. For security purposes, we typically require signed authorization to cancel our merchant accounts. It does not appear we initially received this customer’s closure form. We can confirm this account has since been
closed As a courtesy, we have requested a refund of $for the reader. These fees should deposit into the customer’s checking account in the next to business days
We are sorry to hear of this customer's negative experience All rates and fees were disclosed during the sales and application process We are also sorry to hear of this customer's negative experience with ***'s customer service department *** is the company that
processes all of our customer's credit cards and controls all checking account debits/credits The notes indicate the swiper is up and running As a courtesy, $in service fees were refunded back to this customer on 6/ We have also requested a refund of $in service fees which, which should deposit into the customer's checking account in the next to business days
Hello, I can confirm your account with *** is now closedI will attempt to initiate a refund for your account with ***. Thanks
I recently had a complaint filed with you regarding this businesscopy of last message from flagship which closed the complaint: This message originally read on 12/7/*** *** *** *** *** *** ** *** Dear *** *** : This notification is in regards to your complaint submitted on 12/5/against Flagship Merchant ServicesComplaint # ***The business has sent Revdex.com a message regarding your complaintThe contents of this message are below or attachedMessage from Business: We are sorry to hear of this customer’s negative experienceFor security purposes, we typically require signed authorization to cancel our merchant accountsIt does not appear we initially received this customer’s closure formWe can confirm this account has since been closed As a courtesy, we have requested a refund of $in service feesThese fees should deposit into the customer’s checking account in the next to business daysSince this time they have not only kept the account open, they have not refunded the We received a credit from them in the amount of on 12/and a DEBIT in the amount of $105.90, so not only have they not closed the account they have hit out account for more money and have not refunded the original amount as promisedI called the company today and spoke to *** who informed me that will not close the account without written form, I read to him their statement that closed this complaint and he said they would not keep this promise to close it without any more inconvenience on my or my hard at work husband
We want this account closed and the monies that they have taken and to be refunded in full without any more actions on our part as promised
We regret that this merchant did not fully understand all of the terms of the agreement The customer contacted our company, and was then connected to an account representative who went over the rates and fees of our merchantservices. The customer then
provided their personal and proprietary information to the representative to prefill an electronic application and begin the approval/activation process. The application was sent over for the customer to review at which point they are able to do an "e-signature" with their mouse and they then answer security questions based on their personal history pulled from public records. The full agreement was available to print out via PDF. As a courtesy, we have already issued a refund of $in service feesI will request an additional $for the *** opt in program
Revdex.com:
I have reviewed the response submitted by the business and have determined that while the response does not satisfy my issues and/or concerns relating to their withholding information during the sales pitch, they did refund the promised amounts in reference to complaint #*** I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***