Endurance Warranty Services

Specialist A. *** takes pride in what he does especially when it came to handling all my questions I had about my claim. Mr. professionalism was top notch. Thank you for all your help.

I love to say that the customer service was great helped me twice from canceling a very good warranty plan for my car.

First time I filed a claim for my *** , and it was handled very professionally, the adjuster came to the dealership and entire claim for 1500 $ was approved on the spot .
Very impressed with the service .
Sheila in customer service was excellent when I called to changed my payment date , she was very professional.
I only have one suggestion the claim number is a long hold to talk to claim specialist .
Claim specialist was very professional and adjuster was in the dealership the next business day .
I am life long customer to endurance and recommend this warranty to everyone .

I am so happy I decided to purchase an extended car warranty from Endurance! This is the first car I have kept longer than two years and the first extended warranty I have ever invested in. When I was confused about a claim and my policy I spoke to Art in customer service and he listened attentatively with great patience and then immediately helped me communicate my concerns to through the appropriate channels and resolve them. Endurance customer service helped me keep my car on the road!

Today I had the pleasure of talking with Sheila about a billing question and she was able to help me efficiently and to my satisfaction. Thanks!

John *** was extremely helpful. He as also pleasant, courteous and respectful. He fully and completely resolved my issue and I am very thankful.

The other day I called and talked to Sheila in regards to filing a claim and she answered the questions I had and was very helpful.

Had a great phone experience with John ***. He was very professional and accommodating. I am sure he is a valued member of the Endurance team.
Great job John!

I recently bought a truck with a transferable warranty on it. I Called on two separate occasions and spoke to a couple of customer service reps who each told me they would email the transfer application. The application never came. On the third try I reached John ***, the experience I had with him was exceptional. He gave me his contact information and took the time to track down the form I needed and get it to me. Thanks to John *** I can now submit my warranty transfer.

This company uses FAKE review websites to sell their auto warranty program. Just google auto warranty reviews. You'll see several fake sites listing them as the best. However, you'll also notice a link for the company right next to the review. That's how you know it's fake. I would strongly suggest reading the Revdex.com reviews. Virtually all of the positive reviews say how one customer service rep or the other is "nice" or "professional". Virtually NONE of the positive reviews say anything about the company COVERING CLAIMS. Then read all the negative reviews about how the company doesn't cover claims.

Nicole helped with my current claim and I appreciate the follow up to make sure I was taken care of. She did a great job and I will sign up with Endurance with all my vehicles. Thanks Endurance.

I've got a letter from the company sy I own a car and they want to insure the car. I do not own a car, and I asked them information about it and how they contacted me and they refuse to answer. I spoke with Joy, who refused to give me to a manager and said no managers were working. she refused to help me gather information to report the crime of fraud to the state of Illinois. The employee was reluctant to give me the name of the business or her name or her manager name. it wasn't until I threatened suit that she gave me the prudent information needed to start my investigation into fraud. The comapny is refusing to contact me back or give me information on my file that they have on me.

I was solicited more than 100 times by phone to purchase their (Endurance) extended service contract. After months of their relentless phone calls, I gave in and purchased their supreme package at $3600 which was the best that they offered. Not to mention the upsells of high tech add on, etc that the salesman insisted I have for the in dash media, GPS, etc. Several months later after the initial waiting period and mileage requirements were met, I had a problem with a transmission leak. I immediately took the truck into the repair shop (less than 5 miles were driven after it started leaking). Of course the repair shop found other items that required attention. I called Endurance to let them know I took the truck in to the repair shop. The shop also called Endurance to get a repair confirmation on all the items covered by the service contract (warranty) with Endurance.
Both myself and the repair shop was told that a claims inspector would be there within 48 hours and then endurance would have 24 hours to make a decision. This was a Tuesday. On Friday of that week I called Endurance as they had not responded to either myself or the shop. After 3 hours of waiting on the phone I was told by one of the many customer service managers that there was a miscommunication and the inspector was never ordered. He informed me that he put in an emergency order which moved me to the front of the inspection line. At this point the inspector now has 24 hours to file a report with Endurance and Endurance will respond within 24 hours of receiving that report.
Ok, so Monday came and no response again. Perhaps they don't work on weekends? I called on Tuesday to find out what was going on. I got to speak with a new customer service supervisor who informed me that a claims inspection was never ordered because I needed to furnish proof of mileage at time of service contract. Great to know this now, after I'm trying to file a claim. Why wouldn't they ask for this when selling the warranty? Because...they want every opportunity to deny claims. I was able to go to the parts store and get a copy of a receipt for oil filter and oil which displayed date and vehicle application that coincided with the purchase of the vehicle almost 3000 miles ago. After this was sent up, Endurance took several more days to review the receipt. Perhaps they needed to perform forensic reports on it to see if there was a way they could further deny it?
My vehicle has now been in the shop for a week and a half and I have gotten no results from the neatly 50 phone calls to Endurance. I was finally able to get Endurance to order a claims inspector to come to the shop and perform an inspection to verify repairs. The following week I had to make numerous calls over 5 days only to be told from Tuesday through Friday that my claim was being reviewed. I am dumbfounded how anyone could take 4 days to review a claim but, not to my surprise, most of the items were rejected as pre-existing. Even the transmission leak that was severe enough to leave a cup of fluid on the ground when I stopped but only had a oil area on the underside of the transmission the size of a dollar bill.
I asked the claims inspector how it could have been pre-existing with such a severe leak and nearly no oil coating the underside of the truck? It's basic aerodynamics and as he could see from the report pictures there was no such evidence of the leak being there for more than a mile or two. I asked the "claims adjuster" for his response. All he could do was repeat how they hire an inspector for his professional opinion. Ok, so he a "claims adjuster" for a company in the auto industry offering a type of warranty on repairs but cannot made an educated decision with facts and pictures in front of him??? I have a copy of the report and it says nothing about the leak being pre-existing. It only states that the repair shop did not demonstrate the extent of the cause.
I asked the repair shop about that specific statement and their response, "We did everything the inspector asked us to do for him, if he wanted more he only had to ask and our tech would have happily performed any task he requested". So, I paid for the repair that was stated as covered in my contract with Endurance. The A/C was a little weak and I asked the shop to look at it. Their conclusion was a leaking evaporator inside the dash that they diagnosed with some type of freon sniff testing equipment that went down into the dash vents. Endurance did cover this repair.
The shop found that the ball joint and tie rod on one side of the vehicle were in the early stages of failure, the rear axle bearings were loose and exhaust manifold bolt was broken causing a ticking noise for the first 10 seconds of the vehicle being started. All of these were covered items under my contract with Endurance. They refused to cover the repairs other than 1 bearing in the rear end. The remaining repairs they classified as pre-existing and the exhaust manifold failure as a result of rust. Ok I have never seen a used exhaust manifold that did not have rust/corrosion from the extreme heat of the exhaust gas. The repair shop informed me that every vehicle with 500 miles has rust and or corrosion on this part from the rest. Just another way Endurance is able to sneak out of their liabilities.
At this point, nearly 4 weeks had passed and a hundred phone calls had been made to Endurance since I took my truck in the shop and I told the shop to start making the repairs and I would pay for what Endurance doesn't. I called daily to try and get somewhere with Endurance but they transferred me from department to department until they disconnected me (accidentally, I sure). At the end of the fifth week I was able to get another inspection ordered to review my claim once more but I soon came to see that it was just to quiet me.
After the report, Endurance gave MD the runaround, again, and I was finally forced to pay for over 70% of the repairs myself and ultimately canceled the policy. These were all repairs that were covered under the contract but Endurance found a way to get out of paying for the majority of them. They promise the world when selling the contract with elaborate examples but they definitely don't live up to their promises.
My endurance contract #

Bottom line Dealership overcharging talked to Ediie ***,he identified himself as the customer service manager, minutes later problem resolved.

Spoke with Steven *** today and he was most helpful. Had some questions on our policy and he was very knowledgeable. He is definitely and employees that is of value to your company. He left me information to get in contact with him if I ever had another question or problem and I will definitely do that.

I initiated a claim with Endurance on December 29, 2017 regarding my 2003 ***, which is covered under the Endurance Select Premier 60/100 plan. My licensed repair facility, Ray and Dana *** Auto Care, *** Avenue, Colonia, NJ, discovered that my rear differential (“Component”) on my vehicle was failing. This Component is supposed to be covered under the plan mentioned above. I have followed all requested manufacturer required maintenance on this Component. However, I was told by Endurance that I had to authorize a tear down of the Component, at my expense, to determine what the failure was. I was then informed that if the failure was a result of wear and tear, that it would not be covered. My presumption now and my official complaint, as a result of this claim, that I was sold this policy fraudulently. Purchasing this policy in 2016 on a 2003 vehicle with 127,500 miles- one could speculate that any claim I put in will be denied based on the fact of wear and tear. They claim this is in the contract, however, I cannot find where this is stated (I will give benefit of the doubt that it is in small print somewhere).
Also, in contradiction, a previous claim for my electrical alternator was covered. An obvious observation for the electrical alternator failing would be wear and tear, given the age and mileage of the vehicle during the claim (occurred in 2017 with approx. 150,000 miles). Therefore, they are showing inconsistent use of the wear and tear clause within my contract.

I spoke to Mr. *jan 10, 2018 regarding my last claim. He gave me a very easy explanation that help me to understand the outcom.

Endurance warranty services sent me multiple notice regarding an expired manufactures warranty. On several occasions this company sent me notices through mail stating that my manufactures warranty on an Acura has expired. This company stated I received the same notice Multiple times and have not contacted them by phone .I call Endurance Warranty Services several times asking to be remove from there phone and mailing list and stated they couldn't remove my information..
1-***-***-***

1-800-***-

Was told I was covered bumper to bumper for anything mechanical.. Filed a claim only to find out that (of course) the part of my engine that needed repair was not covered. I even stressed when I purchased that I wanted the engine and trans to be covered. The most important parts of a car. This place is a total rip off. They didn't have a problem taking ,y money though.

Revdex.com PLEASE TAKE NOTE THIS COMPANY IS NOT USING THE NAME THAT IS PUT ON THE ADVERTISEMENTS TO US!!! ON THE LETTERS SENT TO US, THEY LIST THEIR NAME AS ENDURANCE DEALER SERVICE! THIS IS MISLEADING!!

this is my main reason why i'm here! I called endurance 4 stinking times today and this is what I got!:

REMOVE ME FROM YOUR MAILING LIST YOU SCAMMERS! TERRIBLE CUSTOMER SERVICE! remove me from the mailing list! i'm seriously appalled at the phone customer service you have for this scam company! I was hung up on twice. then on the 3rd call, asked to speak to a supervisor, and the lady on the recorded line, promised me i'd be warm transferred to a supervisor (AFTER BADGERING ME FOR THE INFORMATION TO PULL UP MY FILE), all for NOTHING!!! she seriously cold transferred me! 4 times total I attempted to call your company to get removed from the mailing list!!! NO MORE!!! you guys are a scam company you know how I know? you say your company name is ENDURANCE on your phone automated system, however, on your letter that's mailed to people you have the company name: DEPT OF AUTOMOBILE RECORDS!!! THAT TO ME IS A SCAM!!! SCAMMERS!! YOU ALL ARE SCAMMERS!!! you better remove me from your mailing list or I will get a lawyer and sue you for harassment! not to mention, you are misleading the public using several company names, making it difficult to know which company you really are! don't ask for my vehicle code, you don't need it!! you have my address and my name in your system! REMOVE IT IMMEDIATELY!!! I don't know how you got an A+ rating, as you don't deserve it!