Endurance Warranty Services Reviews (%countItem)
Endurance Warranty Services Rating
Address: 400 Skokie Blvd Ste 105, Northbrook, Illinois, United States, 60062-7937
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Contacted endurance, after long conversation Mr. Perez took care of my issue. He ended up being very helpful.
Purchased the highest level contract available that covered most all items on the vehicle. Serviced vehicle including transmission fluid at dealership at start of contract per instructions. 1 yr/7mo later transmission fails. After several visits by adjuster, shop gets a call that it is denying coverage. I'm being told that a part of my transmission failed - the torque converter, is not covered even though this is part of the internally fluid lubricated transmission assembly. It is not anywhere listed as an excluded part. In all the years I've dealt with companies, I have never heard of this NOT being covered, nor did the *** transmission shop that has my vehicle.
On August 6, 2016, the consumer contacted Endurance and purchased an Endurance Select Premier vehicle service contract for his 2014 *** with 97,671 miles. The Select Premier vehicle service contract is a "Stated Component" contract, which means the parts "stated" in the contract are the parts that are covered by the contract.
On March 27, 2018, Endurance's Claims Department received a claim repair request from *** regarding the consumer's vehicle's transmission. Upon tear down of the vehicle's transmission, the *** repair representative advised Endurance that he found damage inside of the transmission from the torque convertor material getting inside. Accordingly, Endurance's Claim Representative requested an independent inspection be performed by a third party inspection agency to verify the cause of failure.
Upon inspection, the third party inspector was shown the failed torque convertor. The unit was discolored from heat and there was metal throughout the transmission case. It was confirmed by the repair facility and an independent inspector that the failure was to the torque convertor with sub damage to the transmission due to metal contamination. The repair claim was denied as the torque convertor is not stated in the vehicle service contract as listed for coverage.
In the consumer's complaint, he states that the torque convertor should be included for coverage as the vehicle service contract covers transmission's internally lubricated parts since the transmission fluid runs through it. However, the torque convertor is not contained inside of the transmission housing, it bolts to the front of the transmission housing and shares fluid with the transmission through an externally sealed shaft.
In the interest of customer service, Endurance Customer Service Manager reached out to the consumer. Endurance and the consumer agreed to cancel the contract and Endurance will issue the consumer a refund.
submitted for a quote... they sent an advertisement and asked me to call... said they needed information on my vehicle but also told me everything they needed. I asked since they knew this why didn't I get a quote and asked to call... he replied in a hasty voice.. "check your inbox!".. it sjowed a few moments later.... could have more helpful customer service
Tried to find out who gave/sold my information to them. Got 2 hours of run a round including trying to get a superviser/corp. #. Even was called ignorant by one of their personell.
Because our car was getting older, we sought out an auto extended warranty plan. We were provided with a quote for the Xtra Supreme package, with a 30-day/1000 mile wait period. We agreed and paid for the extended warranty When we received our card and warranty booklet almost a month later, it indicated a different plan, called the Select Premier 60/1000 mile plan, which I did not agree to, nor did I have any information about this plan. So I called the customer service number and requested that the warranty card and book be corrected to what we actually bought. He seemed to do so over the phone with no trouble at all. However, when I received the contract booklet this time, it was also wrong. It had the wrong city, the wrong sale date/effective date. We purchased the contract on 2/20/2018, but the corrected booklet changed it to 3/20/2018. So in essence, they are still forcing us into a different contract period than what we agreed to when we purchased the contract in good faith on 2/20/2018. All we request is that our record and contract shows that we purchased the Xtra Supreme Vehicle Service Contract on 2/20/2018, with a 30-day, 1000 mile wait period. That is what I was quoted, and that is what I purchased. I only want that. Thanks.
On February 20, 2018 the consumer contacted Endurance over a recorded phone line to purchase a vehicle service contract for a 2007 Nissan Pathfinder with 147,358 miles. At the point of sale the consumer was quoted both an Endurance Select Premier vehicle service contract as well as an Interstate National Dealer Services Xtra Supreme plan. The customer opted for the Endurance Select Premier contract, and upon her agreement to purchase the vehicle service contract the consumer was transferred to Endurance's Verification Department where a Verification Representative went through what the contract specifies a second time including the contract's 60 day and 1,000 mile Waiting Period.
On March 20, the 30th day of the waiting period, the consumer called Endurance's Customer Service and spoke to an Endurance Customer Service Representative regarding the waiting period. Endurance Customer Service Representative advised the consumer again that the contract had a 60 day and 1,000 mile waiting period as verified to the consumer and listed on her policy which the phone call recording confirmed. Nevertheless, the consumer insisted on changing to the Interstate Xtra Supreme plan with a 30 day and 1,000 mile waiting period. Accordingly, the Customer Services Representative rewrote the consumer into the Xtra Supreme plan and told the consumer that the waiting period would restart.
On April 10, 2018, upon receiving the consumer's Revdex.com complaint, Endurance's Customer Service Manager contacted the consumer and discussed the situation. The Customer Service Manager plays the recorded call for the consumer where the Customer Service Representative said the waiting period will restart. The consumer declined to also hear the verification of the original policy, and opted to cancel her contract.
In the interest of customer service, Endurance agreed to waive any time used on the contracts as well as any cancellation fees and issued the consumer a full refund.
Shiella *** was very Professional as she answered my Questions. Sheila explained to me why the Policy I received in the mail Did Not match those listed on line with Endurance. She quickly put me at ease why. She was knowledgeable of my policy that I received in the mail. Shiela was clear and stated if I had further question I could call and request Her again. She Did Not make me feel just like another number on the phone, she answered clearly all I requested. #1 for Other Professional Job at Endurance or elsewhere.
I am having financial difficulties and wanted to cancel my account. Your representative convinced me to keep going. In order to do so, he let me pay for April and waived the payment for May so I could fix my problems before June. Eddie and Craig were vert helpful at a dark time in my life.
COMPANY DO NOT COVER OEM PARTS!!!! I had a plan with Endurance, and canceled once they would not accept the dealer's mechanic OEM parts. They were willing to take care of the labor but they wanted to send their own type of parts. When I joined the plan, I was told they will cover OEM parts. THEY GAVE ME FALSE INFORMATION!!!!! THEY LIED to get me to join. Luckily I only had 3 months with them and they will send partial of what I invested (paid them).... P.S. they don't cover as much as they try to charge
This company is just short of being a scam. They send mailers with headers that sound like government offices with warnings about warranty expirations on your vehicle when they don't know anything about what you do or do not own. They contact people in mutual consent states and refuse to turn off the recording of phone calls. They are attempting to trick people into buying overpriced unnecessary warranties.
I called to find out if a part was covered and was told it was and then when the shop called they they ask a lot of questions and told them it was not. The car is at the shop and needs this repair and I don't have time to take it anywhere else. It just seems like Endurance did everything they could to not cover is. Why did I buy a warranty if they're not going to cover anything!
My car was wrecked March 2nd 2018. It was totaled. Policy ***
I called to cancel my warranty after the accident. I was charged again $140 on April 5th 2018. I have called today to resolve the issue. I have been transferred and put on hold for over 20 minutes. I keep getting hung up on. I talked to Gale and Mellisa in billing. Mellissa looked at the notes and they said it looks like I was transferring the policy to another car. I don't have another car. They explained I can call back and get a new policy if I get a call. I want refunded $140 for the april 5th 2018 charge. Cancel my policy
Please be advised the consumer's contract was cancelled per his request and his April payment was refunded on April 6.
An Endurance customer service representative reached out to the consumer and left a voicemail explaining the situation and providing his direct contract information should the consumer need further information.
To whoever it may concern. Monday of this week I I decided to sign up with Endurance warranty, I left $100 deposit off my credit card. I decided the next day to opt out. And when I called customer service I got Christopher *** on the phone! To make a long story he sold me on keeping this contract and I paid the full amount, down payment! This gentleman is very professional and I feel very comfortable with this company and your agent. Thank you very much, Mr. Al ***, new customer!
This business sends out mail asking for immediate responses. They want you to purchase something from them but they make it look like you've already been a customer and you need to get a hold of them as soon as possible to make sure you'll still have coverage. They indicate that they have sent several notices that you have neglected to respond to and this might be your final chance. This is scam material. There is no return address on the envelope and their address information is in very small print at the very bottom of a repair bill sheet. I advised them to take me off their mailing list, they do not have my permission to contact me.
I purchased a used Hummer H3 and was directed by the dealership to an auto warranty company they vouched for. After doing some research on this company I found they were rated very poorly and had many, many consumer complaints. After additional research I found Endurance Warranty Services who was extremely highly rated and had very few consumer complaints. Keep in mind someone will always complain about something. I reached out on-line to Endurance, who surprisingly responded with a quick quote and sample contract. I followed up by phone with Daniel who was just outstanding in every possible area. Endurance was able to take care of all my needs and was fair and compassionate. I would rate them with 20 stars if I could. Don't waste your time with other companies. Endurance and Daniel are the best!
I have had an awful experience with Endurance and have lost complete faith in this company. I was driving my vehicle when the warning lights turned on and immediately pulled off the freeway to safety. It took a number of days for a "third party" to inspect the vehicle, they denied any payment according to my service dealer because they stated that I was operating the vehicle after the warning light had turned on. They did not provide me with any objective evidence of this being the case, I can say I drove for an extremely short time because I felt it was necessary to get to safety and not be stopped in the middle of a busy freeway.
They said they would not reimburse me for the tow, and so I called to speak with the company regarding all of the above. The customer service was unprofessional, they were rude to my wife and when I called I was equally unsatisfied. I spoke with the Claims Department Manager *** he said on the phone, something to the effect of: "Well, you should have noticed radiator coolant all over the driveway if you were paying attention." For the record, we are very observant and take excellent care of our vehicles, there was no point at which we observed any liquid or coolant underneath the vehicle. I was quite offended at his suggestion, and the fact that he thought this sufficed as evidence to deny a claim.
I guess we will see if they attempt to rectify the situation, at the end of this aside from the inconvenience of the delay in having the third party inspect the vehicle, their refusal to cover towing, their confusing denial after third party inspection, I only wish there was an option to give a rating of 0/5 stars, because I feel that I've received zero assistance and Endurance has been of zero value to me and my family.
I will update this review (positive or negative) pending further outcome of this issue.
I will never buy another Endurance Extended Warranty Plan. They deny claims that should be covered and when I called them their representatives were the worst customer support reps I've ever dealt with. I escalated to a manager and that's when I found out why their support reps act the way they do. The manager would not listen to me at all. He interrupted and called me a liar. I caught him dancing around several lies of his own to cover his own Bu^^. This was the worst experience with any warranty company that I've ever encountered.
they will sell you this warranty for your vehicle which has over 100k miles. however when you have a repair (oil pressure sensor) they refuse to pay it telling you because your truck has over 100k miles sensors are not covered. 100$ a month for 6 months out the window because I got taken by a company claiming coverage for cars with over 100k miles...this is false. it is a lie. it is theft by deception.
Chris was very helpful and corrected an issue I had with no problem and with assurance. I had an issue with a previous rep Kiara and was ready to cancel, but Chris saved me as a customer. I will continue business with them especially when you have excellent customer service reps like Chris.
I purchased a 2011 ***, I noticed that 2 of the rims had been damaged and were leaking air, so I purchased 4 new tires and rims about 4 days after purchase. I then purchased a warranty from Endurance ( based on their Revdex.com rating and great customer service from their sales person). I drove the car to and from Dallas a few times and to and from work with no problems. On a trip from Dallas the check engine light came on. I took the car into *** and provided them my warranty card. *** stated that they contacted the warranty company who stated the claim was on hold until they received receipts from recent service appointments which myself and the warranty company provided multiple times, seems they kept getting lost or something. However they finally found them after a few days, they then told *** that they would not approve until an inspector came out. The inspector reported back to Endurance and they denied the entire claim based on modified tires, which information I provided to the sales rep when I purchased the warranty. Per the rep the tires have nothing to do with the repair. The claims agent explained to me when I called that the claim is denied and Can Not be reopened. This has been a week and a half process to figure out a way to deny my claim. The claims agent had me read the exclusion statement letter G which states that the denial is based on modification of tires, however the exclusion specifically states the denial is, "if" there is a variance of 4% higher from the odometer/speedometer reading. Per the agent, the tires I have on have a variance of 3.9 front and back which is below the 4% allowed. The reps states I should have chose the option for Tire Modification. I am not the expert here the sales guy was. After me telling him that I changed the tires and rims he should have given me the option. I followed all directions for this warranty to be denied for repair. My car is currently at *** awaiting the correct resolution 2 weeks later.
On February 1, 2018, the consumer contacted Endurance and purchased an Endurance Supreme Used vehicle service contract for his 2011 *** with 54,060 miles. Endurance Supreme Used vehicle service contract has a 30 day and 1,000 mile waiting period before the policy becomes effective and further, the contract does not include coverage for any condition that pre-existed the effective date of the contract.
At the point of sale the consumer was made aware of the coverage details of the vehicle service contract, and upon his agreement to purchase the contract, the consumer was transferred to Endurance Verification Department where a Verification Representative went through what the contract specifies a second time. The contract was also mailed to the consumer and the consumer had 30 days from the point of purchase to review the contract, and if he had any issues whatsoever he could cancel the contract and receive a full refund.
On March 13, 2018, a representative from *** of Houston North contacted Endurance's Claims Department to file a repair claim on the consumer's vehicle. The repair facility verified failure to the DMTL pump, the aux turbo coolant pump, coolant temperature sensor, thrust arm bushings, and the rear differential bushings. The failures were all long term and the diagnostic trouble codes had set prior to the consumer purchasing the vehicle service contract. An inspector was sent to the repair facility to document and confirm the failures and confirmed the information.
During the inspection the inspector also found that the consumer had modified his vehicle and his vehicle service contract did not allow for these modifications. The consumer's vehicle was engineered by *** to use a staggered tire size of 245/45/19 on the front and 275/40/19 on the rear. The consumer's vehicle had 20 inch wheels with a size of 245/45/20 on all four wheels.
Endurance contacted the consumer and in the interest of customer service, agreed to cancel the consumer's vehicle service contract, waive any cancellation fees as well as time used on the contract and issue the consumer a full refund.
On February 1, 2018, the consumer contacted Endurance and purchased an Endurance Supreme Used vehicle service contract for his 2011 *** 750 with 54,060 miles. Endurance Supreme Used vehicle service contract has a 30 day and 1,000 mile waiting period before the policy becomes effective and further, the contract does not include coverage for any condition that pre-existed the effective date of the contract.
At the point of sale the consumer was made aware of the coverage details of the vehicle service contract, and upon his agreement to purchase the contract, the consumer was transferred to Endurance Verification Department where a Verification Representative went through what the contract specifies a second time. The contract was also mailed to the consumer and the consumer had 30 days from the point of purchase to review the contract, and if he had any issues whatsoever he could cancel the contract and receive a full refund.
On March 13, 2018, a representative from *** of Houston North contacted Endurance's Claims Department to file a repair claim on the consumer's vehicle. The repair facility verified failure to the DMTL pump, the aux turbo coolant pump, coolant temperature sensor, thrust arm bushings, and the rear differential bushings. The failures were all long term and the diagnostic trouble codes had set prior to the consumer purchasing the vehicle service contract. An inspector was sent to the repair facility to document and confirm the failures and confirmed the information.
During the inspection the inspector also found that the consumer had modified his vehicle and his vehicle service contract did not allow for these modifications. The consumer's vehicle was engineered by *** to use a staggered tire size of 245/45/19 on the front and 275/40/19 on the rear. The consumer's vehicle had 20 inch wheels with a size of 245/45/20 on all four wheels.
Endurance contacted the consumer and in the interest of customer service, agreed to cancel the consumer's vehicle service contract, waive any cancellation fees as well as time used on the contract and issue the consumer a full refund.
The relates to Endurance Policy ***
Ms. is an 84 year old women who suffers from increasing confusion. She received a solicitation call from Endurance and ended up signing up for an extended warranty on her vehicle. We found her contract on her desk and she had no recollection of signing up for it, not does she wish to keep the coverage in place. Endurance is pulling $177.68 per month from her checking account., We have power of attorney for her and called Endurance to terminate the contract. We were told she need to send a letter requesting termination.
This letter was received by Endurance on February 28, 2018. Yet her account was billed another $177.68 on March 14, 2018. The first time we called today, we were on hold for 10 minutes and then directed to a voice mail box. The second time we called, the person who took the call hang up when she was told we wanted to cancel the policy. The third time we called the person looked at the file and said there was a note that the termination letter did not have a mileage affidavit with it and directed us to the fine print of the policy. While this does appear to be a requirement in the policy (a) the policy was obtained by a confused elderly lady; (b) when we first called we were not told the affidavit would be required; and (c) no one from Endurance called to say the letter was insufficient, even though there was contact information in the termination letter. The just put a note on the account and bilked Ms. for another month's premium.
There have been no claims on the policy.
Endurance contacted the consumer's power of attorney (POA) and apologized for any inconvenience. The payment posted to the payment plan company after Endurance received the consumer's intent to cancel letter was refunded back to the consumer. Endurance contacted the payment plan company in this regard. The customer was also mailed a pro-rata refund using the remaining funds in the account, based on a cancellation date as the receipt of the certified letter. Endurance's Customer Service Representative confirmed the refund amount with the consumer's POA holder.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me, assuming payment is received as promised.
Sincerely,
Carroll