Endurance Warranty Services

Mr. Alvin P was a true professional. He provided complete insight. As a result of his level of expertise, he exceeded my expectations. If I could give him a ten stars rating I would. Please reward this young man for his selfless actions.

I recommend using Endurance Warranty to anyone in need of a reliable auto warranty. Mr Tony *** helped me with an issue. He's attentive and professional. He's the Best!!!

I has questions about my policy. I spoke to Vernetta and she was awesome in answering my question!!!!

Took my vehicle in due to a hard shift problem to a licensed repair facility. Repair facility filed a claim with Endurance for engine mounts being broken .Repair facility was instructed that claim was denied due to it being a wear and tear item .Now my issue is engine mounts are covered under my warranty and this is my very first claim filed with Endurance .I have spoken with about 10 licensed Mechanics and even the service manager of the facility and was instructed that it’s stated in my contract that it’s covered . Endurance claim that it is a wear and tear item which service facility and manufacturer stated every part on a vehicle can wear out nothing on a vehicle is designed not to break down . I have being paying on this warranty with no issues but they refuse to honor their contract and cover the item stated .

I purchased a vehicle service contract from Endurance LLC in March of this year. I honored the waiting period (time and mileage).before I filed a claim to have my vehicle repaired. Endurance denied the costliest part of my claim alledging it was a “pre existing condition.” Endurance breached our contract so I cancelled my policy and paid for the other part of the repair on my claim entirely out of pocket. I have not received my refund of the down payment and 3 months worth of subsequent payments.

Great with helping in what to do MR art was a pleasure will update throughout process

My experience was very deplorable from start to finish. I got so many run around about concern that I have. I will be making filing complaint to the better business.

My 2011 BMW X6 has a engine failure due to a solenoid issue. Documentation has been forwarded to them stating the failure not cause by myself. My vehicle has been in the dealership for 4 weeks and they are not willing to process my claim. They state they don’t have the information needed. Dealership contacted them, I was told it was under review I call and they say that they need more info. There in no more info to be had the cause of failure is in print for which the warranty people have. They refuse to send a adjuster out to clarify issues with my vehicle. This is my first claim with them. I have their top shelf policy. Dealership stated that they don’t want to send adjuster when claim was first submitted. I’m a single father and I need my vehicle. Every time I call they give me the same excuse upset management is reviewing my claim they have been for 4 weeks. I wouldn’t mind by they are not denying or accepting my claim. Instead of getting an adjuster out to difinatively determine the failure the play phone tag with me. I need my vehicle repairs it’s coved under the terms of my warranty.

Customer service team is great! Alvin did a great job.

Alvin has outstanding customer service and helped me out with everything I asked for I would recommend him to everyone whos need help with any questions they might have about the plan he deserves a 10 out of 10!!!

Received exceptional Customer Service from a representative name “Max”. Without getting too deep into the weeds, let’s just say that Max provided a level of care that you would typically expect from a family member. He went above and beyond of what I would consider “Customer Service”. If you’re reading this, thanks Max. Just when I thought all hope was gone when it comes to Customer Service, you some how managed to raise my level of expectations.

I want to thank the representative (Mr. Allen) for the terrific customer service. The entire experience with Mr. Allen was excellent. He was patient as well as professional to make sure of satisfaction to my problem. So I want to thank Mr. Allen again for his excellent customer service.

Great experience. Eddy *** was great.

Contact Endurance
Customer service manager Eddie ***.
He was a great help in helping on my payment issues.
Service was awesome.
Thanks

Very helpful!

When I spoke with the sales person, I specifically asked two questions: One, would this policy work in Canada, and two, could I cancel prior to paying it in full since I was planning on moving to Canada. The sales person advised that she did not think that it would work in Canada, but that I could cancel any time prior to paying in full and receive a full refund. Now that I am processing my immigration paperwork, I decided to go ahead and cancel. I spoke with a gentleman who is apparently a manager who said that the refund would be pro-rated, not the full amount I was promised at the time of purchase. This gentleman was supposed to pull the original sales call and listen to it and get back with me. I never heard back from him. Several days later, I sent an email asking to be updated on the status of the cancellation and refund. I never received a response, not even an automated message indicating my message was received.
I just called and spoke with their customer service department again, who attempted to transfer me to the manager I spoke with previously, but after being on hold for 5-7 minutes that person was suddenly "out to lunch". He's supposed to call me back within the hour, but we'll see.
Despite the glowing reviews from others, I would not do business with this company again due to their lack of professionalism in failing to follow up with my request, and their repeated high pressure tactics to prevent me from cancelling. Even today, the guy that tried to transfer me to the manager attempted to pressure me into keeping the service.

I purchased a extended warranty for my handicap accessible vehicle in June 2017. I had brought a older model, low mileage vehicle. I took the it on three occasions to get engine issues looked at. I had electrical malfunctions and engine issues. Anything submitted came back with exaggerating they would not pay out. Finally I sold the car. I called to end the warranty and endurance and *** will not give me or stop monthly debit withdrawal. Eddie *** shockIng to be a service manager would not give me the address or any information. Both companies do not give address on where this written complaint needs to go to. I am paying 117.01 each month for a service that is not wanted.

I called at the beginning of May to get a quote for an extended warranty on my 2015 *** that at the time have approximately 32,000 miles on it. Its now June 20th and I've proceeded with another warranty company. I got a call from a Kyle *** with a 972 area code, he had left a message and just his name and that he was going to close out my file, I had no idea who he was or what company etc. I called Kyle back with in 20 minutes of his messages, Kyle answered the phone and I asked him what company he was with so I knew who I was calling. When speaking with him I let him know he could close out my file and I purchased another one from someone else, he asked me who and I told him the Chevy dealer here *** Chevrolet, he proceeded to try and get me to buy into the endurance warranty, asking me mileage on my car etc, I asked him what the amount they quoted me was and he said he didn't know, I challenged that as I knew he was lying because my file was right in front of him, he told me $3100 and he kept talking and when done I told him I got a better price and a zero deductible because I take it to this dealership, he proceeded to tell me "yeah well that's because you got bad coverage". What kind of professional sales person says something like that? I told him to close my file and I was done talking, I wouldn't use endurance at this point if it were free and I will tell people I know not to use them. I Then looked online and called the number and spoke to a manager Paul *** who was going to deliver this message to his manager. I am completely appalled by this mans behavior. I am at work, was at my desk and he wanted to push and argue with me about the coverage I have, that is rude and disrespectful.

I am trying to cancel the warranty I purchased on May 19, 2018 and get a refund since have not yet made any claims. I tried to repeatedly call the customer service but they keep referring me back to the dealer "Direct Access Auto". The dealer has repeatedly notified me that only "Endurance warranty Services" can cancel and issue the refund.

I called in to get information on my warranty and received so much good information from Valdemar. He was very, very helpful and if I ever need assistance again I would prefer to handle it with him. If I was to score his service on a scale from 1-10, he would most definitely get a 10.
Thank you so much for the great customer service.