Endurance Warranty Services Reviews (%countItem)
Endurance Warranty Services Rating
Address: 400 Skokie Blvd Ste 105, Northbrook, Illinois, United States, 60062-7937
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I highly recommend Endurance I have a 2008 Ford Expedition El we had problems with it starting went to the mechanics shop handed him my c
r he took care of everything with the endurance representatives he repaired my truck and had no problems receiving payment from Endurance I highly recommend Endurance if your looking for a warranty company they stand by there word!!! Roman
I received a mailing from this company that was extremely misleading. One side of the mailing was made to look like an invoice, the other was labeled “Vehicle Document/Alert Notice.” The copy on the page included phrases like: “Immediate response to this notice requested.” “Our records indicate you have received multiple notices and have not contacted us to update your auto file.” And “Your file on this vehicle will be deleted.” There was no clear marking anywhere on either page to indicate that this was an advertisement. The company is using scare tactics to make people, who are not even their customers, think they have missed payments or done something wrong just to drum up business. It is dishonest and should be stopped.
The reviews that are good are for nothing more than customer service. When it comes to actually filing a claim, this is how it went for me. 5 days to wait for endurance to come "inspect" the car, required my dealership to dismantle the engine after they said it was the timing CHAIN. A 6 hour job but they did it. Waited another 5 days for endurance to come back out and "inspect" it again. Waited 2 more days for a decision to be made. This whole time endurance never made one phone call to keep me or my mechanic in the loop. It required me to call them, each time it was a 20+ minute wait. Finally after about 19 days I get a call from my mechanic and was told that they denied the claim because of "wear and tear"... Wear and tear on a timing chain??? That's the stupidest thing I've ever heard, what's the maintenance plan for a timing chain? There isn't one!!! I was stuck with a 2000 dollar repair bill and a warranty company who never paid a claim and never issued me a refund for ANYTHING. Oh and the refund process I was told I needed to send in the milage of the car and the date I canceled the policy. 2 months later I called back 30 minute hold times now) and was informed that I needed to state "I would like a refund" no joke. I had to specifically say "I want a refund" 4 months now and nothing. I don't have it in me to call this terrible company back. Lesson learned.
I was given wrong information, from a representative On 7-27-18, instructed me that I could get re-generated receipts from my mechanic as Proof for my maintenance records, once those were submitted to endurance, I was then informed that no that was not the case, and also my receipts were not acceptable due to them not being verifiable, on 8-16-18 Manager ( Derirdrd *** ) stated that a Verifiable receipt must have a printed letterhead, however no where in my purchased policy dose it state anything about maintenance records being typed printed whatever, just simply says verifiable, I have Attempted to discuss this issue with endurance numerous times, They keep saying, that due to my proof of maintenance records which do not meet there off the top of the head standerd definition of a verifiable receipt that they are denying my claim for vehicle repairs, I have had other issues with endurance in the past back in 2017 ranging from them denying to an auto repair shop that I even had a warranty policy with them even though they were accepting my Monthly payment every month, that was about a three day issue that was eventually resolved . At this point my vehicle has been sitting in need of repairs since 7-16-18 and due to, lack of training, miscommunication and poor wording in Policy, endurance warranty refuses to repair my vehicle, there representatives state to me they can understand the confusion and dissatisfaction on my end, however claim it’s nothing they can do.
Please be advised, Endurance is strictly the seller of the vehicle service contract. Endurance sold the consumer an Interstate National Dealer Services vehicle service contract. INDS is the administrator/ obligor of the vehicle service which means INDS administers (approves or denies) the claims and is obligated to pay the approved claims. Endurance plays no role whatsoever in the approval or denial of claims.
Upon receipt of this complaint, Endurance has been working diligently with both INDS and the consumer to reach a resolution. At this time, the consumer has an active authorized claim for a water pump on his vehicle. Once this claim has been completed and paid by INDS, Endurance will be working with the consumer to provide continuing coverage with a different administrator. Endurance is making every effort to extend a self-administered contract to the customer.
Per Endurance’s conversation with the consumer on 8/27, Endurance has responded in a satisfactory way. Endurance is committed to the highest level of customer service and a continuing relationship with each consumer.
Love the exceptional customer service I received form James ***. Very helpful guy, well knowledgeable and friendly. Thank you James, always a pleasure!
SHAME ON YOU!!!!!I requested a quote and received an email that someone would be calling me. I never received a call back. I decided to call. The representative(forgot name) looked my request up by phone number asked a few brief questions and then gave me a quote but explained that it was my first call so he had an "INCREDIBLE" offer for me. My down payment would be $175 instead of 350 and my monthly payment would be 115 instead of 150. But I had to give him my down payment right then during my"FIRST" call. I asked if he could give me like 10 mins to call him back and I explained I was driving at the time and I didn't feel comfortable or safe rummaging through my purse for my wallet for a credit card. He said the offers only good for this call. I explained I was driving and speaking to him on a hands-free headset and I just needed to get in a safe area to pull over. He said " you would rather hang up and loss this offer" and went into explaining the offer "I was passing up." I said really? YES!!!! I would rather not get involved in an accident. He said well it wasn't his fault I called him while I was driving. So disgusted!!!!! Must be selling on commission.
Receiving mailings that are bogus as far as I'm concerned and a company that is probably trying to take advantage of older people thinking that they need to do this to protect the warranty on their cars, but it doesn't even say what car it is that you own etc..... Annoying mailings that are out to take advantage of people. There is no email or website address just a phone number to call.
Thank you,
Myra
Please be advised Endurance vehicle service contracts are offered in over 2,000 automobile dealerships as well as direct-to-consumers via the internet, television commercials and direct mail promotions.
Endurance is a certified member of the Vehicle Protection Association (VPA). As a certified member, Endurance follows the VPA’s Standards of Conduct. The Standards state that any vehicle service contract selling company must identify itself in the mail piece and Endurance abides by this standard.
In addition, Endurance does not collect information regarding the consumer's age and as such does not make any business or marketing decision based on the age of the consumer.
We are sorry about any confusion Endurance’s mail piece caused the consumer and as a result of the consumer's complaint, our company placed the consumer on our internal “Do Not Mail” database to ensure she does not receive any future direct mail advertisements from our company.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely,
Myra
Alvin *** help me a lot. He was very understanding. Very nice and caring person.
I received a notice in the mail that my car warranty was about to expire so I called and paid to continue coverage. Shortly after I contacted my dealership and explained what happened. The dealership called you and confirmed this was not a policy I was renewing. I canceled within 3 business days for a refund. However, I did not provide the VIN number for my car and called August 9, 2018 asking how did you get it but no one is willing to tell me.
Endurance collects information from more than 13 different marketing sources including but not limited to insurance, self-reported data, dealers and manufacturers. The data provided to Endurance is entered into our system automatically and unfortunately it is not possible to determine where any single piece of information originated.
Please be advised that Endurance’s collection of information is in compliance with the Shelby Act and all other relevant statues. As a certified member of the Vehicle Protection Association (VPA), Endurance abides by the VPA’s Standards of Conduct. Endurance identifies itself on all documentation, mail pieces, and phone calls, and does not claim to be associated with any manufacturer. Endurance does not share, sell, or otherwise provide information to any company not directly involved in the administration of its contracts.
Upon receipt of this complaint, the Customer Service Manager for Endurance attempted to reach out to the consumer by phone and received a message that the phone number listed was not in service. Endurance is sorry for frustration and confusion that this has caused the consumer and is committed to the highest level of customer service.
I BOUGHT AN EXTENDED WARRANTY FOR MY CAR IN MAY 2017, MY CAR NEVER HAD ISSUES BUT BECAUSE IT IS A *** I WANTED TO LACE AN EXTENDED WARRANTY ON THE VEHCLE JUST IN CASE SOMETHING HAPPENED.
IN MID JULY 2017 I WAS DRIVING MY CAR IN MIAMI, BECAUSE I RELOCATED THE AREA AND RECENTLY MOVED HERE AND ONLY WAS HERE FOR 2 DAYS. MY VEHICLE TURNED ON A LIGHT AND BECAUSE I AM NEW ON THE AREA. I TOOK IT THE *** KNOW THAT I AM PAYING FOR AN EXENDED WARRANTY, WHEN I BOUGHT THE WARRANTLY I REQUESTED THE HIGHEST ONE THAT COVERS EVERYHTING BUT THEY TOLD ME THAT THE BEST THAT SUITS MY VEHICLE WAS ANOTHER ONE. NEVER TOLD ME THAT THE MODEL OF THE VEHICLE WAS AN ISSUE. THE *** FOUND FEW THING THAT NEEDED TO BE FIXED AND ENSURANCE DIDNOT WANT TO PAY OR ANYHTING. SAYING THAT NOTHING WAS COVERED UNDER MY WARRANTY WHEN THEY TOLD ME EVERYTHING WAS INCLUDED AND THEN TOLD ME THE MODEL OF MY CAR WAS NOT INURED AND DID NOT COVERED THE MODEL OF MY CAR. I HAD TO PAY FOR THEM AND NOW THEY DONT WANT TO GIVE ME MY MONEY BACK. I WANT MY CAR TO BE COVERED FOR ALL IT NEEDS BECUASE THEY TOLD ME I HAD THE BEST ONE FOR MY CAR.
The consumer has a stated component contract. This means that all eligible components are specifically listed on the consumer's contract and any part not listed is not eligible for coverage.
On July 17, the consumer's repair facility reported failures to the electronic steering rack, valtronic actuator, and the o-rings seals in the turbocharger. The steering rack and valtronic actuator are not listed for coverage and the repairs were subsequently denied. While the internal parts of the turbocharger are eligible under the consumer's contract, it does not carry standalone coverage for seals and gaskets. As the repair facility confirmed that the failures were specifically to the seals and not the mechanical parts of the turbocharger, the repair was subsequently denied.
On July 23rd, the consumer contacted Endurance with the intent of removing her coverage. A release form was sent to the customer per normal cancellation procedures and was received by Endurance. Upon receipt of this complaint, return of the consumer's pro-rata refund was suspended pending resolution of the complaint. Per the consumer's contract, she is eligible for a pro-rata partial refund upon cancellation.
In the interest of customer service, Endurance has instead authorized a full refund of the consumer's contract payments. At the time of this response, Endurance has not been able to reach the consumer by phone or email to confirm this. Endurance requests that the consumer contact Endurance as soon as possible to discuss the terms of the full refund.
Complaint: ***I am rejecting this response because: After several phone calls Mrs Vanessa told me the vehicle model was excluded. Today I received a release form which is not the form she sent on the mail and I signed I have copy of that form on my possesion with my attorney. She sent a form that was copied several times. Today I am receiving this form which I am not going to signed. Becuase this was not the form. I want my money back without this form because I requested her help and the help for endurance several times on the phone and those calls are supposed to be recorded. My vehicle suffered damages and they declined to pay and fix. I requested them to pay the $200 for the diagnostic and I requested them to increase my premium becase it was the premium I requested since the first day. She told me that if I change the premium I will needed to wait 60 days more and 1000 miles more for the new premium to cover me and that the damages on my vehicle will not be covered even if I increased the premium becuase they will counted as a pre-existing condition. The person who sold the policy is a liar because when I called I was told that the most suitable coversge was the one they sold me and not the one I wanted knowing my car was a ***. or they fix my car or I will take action. I am not going to sing this document alone. I am sorry but I am not going to sign this paper. I want my money back and I already signed a paper. Sincerely,Doris
The consumer had previously signed and sent in a cancellation request form that would allow her to receive a pro-rata partial refund. In the interest of customer service, Endurance has agreed to waive this pro-rata calculation and issue a full refund. The form sent most recently to the consumer, and attached to the consumer's response, is the form to allow the full refund instead of the partial, pro-rata refund. Endurance has still authorized the full refund upon completion of the second form. If the consumer instead wishes to receive the partial pro-rata refund, Endurance will send the partial refund instead.
Today, my 92 yrs old mother received a letter from EWS located at 400 Skokie Blvd, ste 105 in Northbrook, IL. In bold letters it stated: "IMMEDIATE RESPOPNSE TO THIS NOTICE REQUESTED"
It said: "your factory warranty will expire or may have already expired" and was urged to "act immediately".
My mother has never owned any vehicle. Never bought or leased or rented one. She has never driven a vehicle, never had a drivers license.
In the letter it says:
Year: current
Make/model: call to verify
Program date deadline: 8/20/2018
Is this a scam to get an elderly to call and pay money?
I was sold a warranty that I did not request and I did not realize this warranty was not correct until my car was at *** receiving service and a claim was denied. After realizing why the claim was denied, I contacted endurance spoke to a supervisor by the name of Art who reassured me he would resolve the mix up but he never did. I mailed a certified letter requesting to cancel the insurance and requesting refund of all the payments made plus assistance on a repair bill of $6100.00 I had to pay. I received a call from Art to advise that a refund for all payments would processed only if I signed a release form and not to file a complaint against Endurance but no resolution on the the $6100.00 repair bill. So I mailed a second certified letter attention to the ceo, asssistsnt ceo, cancellation and resolution department and did not get any reply from Endurance. It has been a month ago since I contacted Endurance to resolve issue but I have been ignored.
On April 9, 2018, the consumer requested a quote for a vehicle service contract via Endurance's website.
On April 10, an activation specialist contacted the consumer to provide the quote. The activation specialist advised the consumer on a recorded phone call of their level of coverage and the coverage details. After hearing the coverage details, the consumer opted to activate the contract at that time. As part of the 2-stage verification process for each sale, a second representative from the verification department confirmed with the consumer the level of coverage and coverage details. The consumer indicated that she understood. A physical copy of the consumer's contract was sent out via USPS Critical Mail for the consumer's review. The consumer had a 30-day period to review the contract and coverage level during which she could cancel for a full refund.
On June 27, a representative from ***-*** of Greenwich contacted Endurance to file a claim on the consumer's contract. The failures reported by the repair facility were unfortunately not listed for coverage on the consumer's contract and repairs were subsequently declined.
After the declined repair, the consumer contacted Endurance for an explanation. The consumer opted to discontinue her coverage. Per the consumer's contract, she is eligible for a partial refund of monies paid in, pro-rated based on the time the contract has been in force and the mileage that has elapsed.
In the interest of customer service, Endurance has instead offered a full refund to the consumer. The consumer has declined the offer of a full refund multiple times. At this time, the consumer's contract has been cancelled per her request. No pro-rata refund has been issued pending resolution of the offer of a full refund to the consumer. As the consumer has indicated that she does not wish to be contacted further by Endurance, Endurance will comply with this request. Endurance's offer for a full refund will remain in effect for 30 days pending the consumer's acceptance. If the consumer does not wish to accept the full refund, the contractually stated pro-rata refund will be sent out on September 17 to the consumer's address on file.
The coverage provided to the consumer is the highest level of coverage that her vehicle qualified for. It is the same level of coverage that the vehicle qualified for in October 2017, when she applied and then removed the coverage after review. As Endurance did not change its eligibility guidelines, the vehicle’s qualified coverage selection was the same when she reapplied the coverage in April 2018.
On a recorded phone call, the consumer was notified by the sales representative of the name and level of coverage, as well as what it covered. On a recorded phone call, the consumer was notified by a second representative in the verification department of the name and level of coverage, as well as what it covered. A copy of the consumer’s contract as sent via USPS Critical Mail for review. Endurance made every attempt to inform the consumer of her level of coverage.
The consumer is eligible per contract terms for a pro-rata refund. In the interest of customer service, Endurance has offered multiple times to waive the pro-rata calculation and offer a full refund to consumer upon receipt of a standard signed release allowing this payment to be made. To date, the consumer has rejected every goodwill offer by Endurance to resolve this situation. At this time, Endurance will still authorize a full refund in the interest of customer service upon receipt of a release from the consumer allowing this payment to be made.
Complaint: ***
I am rejecting this response because:
I need clarification on the RELEASE FORM you are forcing me to sign in order to get my refunds and I am also requesting a break down in details what I am being refunded for (will I be refunded for my downpayment, and all the months followed up to july 2018)? I have a hard time trusting a company who does not stand by their product.... Also to answer your latest discovery, stating that I applied for the same coverage back in october 2017: I was not aware it was the same company because the first time I signed up it was a sent as a bogus/fraudulent marketing scheme having consumers believe that they need to sign up for warranty which did not disclose the name of the company and when I signed up and realize the coverage was garbage, I cancelled within 30days. Also I did not have any recollection that I was signing up with the same company until it was told to me by the representive when I called to inquiry about my denied claim in July 2018. If I was aware that it was the same company, then I would not be here right now going back and forth with a company who refuse to do the right thing and put a consumer through the ordeal I am going though right now. Again I am not the first consumer who have launched the same complaint and I am the foolish consumer for not reading the reviews about this company before signing up! Also I notice your company refuse to provide a resolution or even a discussion on the repair cost ($6100.00) I was billed and left to pay! And in regards to your so call verification system which you believe gives your company justification to fraud consumers does not explain why I was given a coverage I DID NOT ASK FOR AND IF YOUR COMPANY SO CALL LISTENED TO THE RECORDING YOU KNOW FOR A FACT, THE SALE AGENT NEVER TOLD ME THAT I WAS NOT ELIGIBLE FOR THE COVERAGE I CALLED IN AND ASKED FOR......this is the reason I am upset about and also your company refuse to own up to the fact your sale agent misinform me.
Sincerely,
Joyell
I received the most outstanding customer experience from Endurance Extended Warranty Car Insurance. His name is Toney *** He was professional and courteous in providing me excellent assistance. I feel secure knowing I have this coverage on my 2010 car. I truly recommend Endurance to all. I already told my coworkers about Endurance.
First brought the warranty in Feb 2018 and my first experience filing a claim was for my wheel bearing they denied my claim stating that in FINE print on the contract wheel bearing is not covered because they considered that not to be suspension. so that was $400 out of my pocket but Endurance still got their monthly payment. The final straw was going out of town from NC to KY and the car breaks down on the highway. I am able to get the car to Nissan in KY and they tell me they believe it to be a blown head gasket but also could be other problems to the engine, so a new engine was suggested. Endurance was called and told of the issue and they said ok an inspector would be out to review the engine, after they inspected they too said a new engine would be needed. The information was sent over to Endurance and they all of a sudden denied the claim... First reason being oversized tires on the vehicle (Fine print on contract) after arguing that, that would have nothing to do with the head gasket blown, they then said well we would deny because head gasket is not covered (then why send an inspector to look at the car) Finally they said well we would also deny because overheating of engine.. I told them there was no indication at all that the car was overheating until it started stalling on the highway and I pulled over. They said I should have been checking the thermostat, I said going down the highway and no indication that something was wrong with the car, why would I be looking down? I asked for a full refund and they stated I had to send in paperwork and an odometer reading in order to cancel or even get partial refund. John at ext 7087 said they could shop around for a cheaper engine (something I can do) then said in the future something may be covered and I may need it... Help desk called and said the same thing, I advised that a new engine would be $11,000 and a used engine $7,000 and the car is only worth $6,000 so I can’t even trade it in and worst of all the car is stuck in KY………. This warranty company is the worst!!
Alvin *** Outstanding Customer Service! Answered every question I had. I didn’t think good customer service existed but he went above and beyond! Need more people like him! Give him a raise now! Very customer oriented and knows his job!
Deceptive and Unprofessional
They sold me a contract with the total promise and enticement that my car will be totally covered until 2020 or 123,000 miles, but what they didn't discuss on the front end was a key factor that drops the coverage much earlier due to what they call "liability limit" which turns out to take effect much sooner than the mileage or the number of years of the contract terms. An important fact that''s intentionally hidden by their sales people, and hidden within their thick book of policy terms which they provide after you sign on with them and payment is made.
Unprofessional too. I found out that they are dropping my contract from the my mechanic when he contacted them admit the most recent claim. They told him that it would be the last claim, even though I thought that I still had two more years of coverage or another 45,000 miles before the contact runs out. They didn't have the decency or professionalism to contact me or let me know about their decision to discontinue my contact. I trust Revdex.com, and rely on it's rating when I make my purchasing choices, and Revdex.com should consider changing this company rating in order to help other consumers make the right decision about dealing with this company
Alvin *** went above and beyond to help me resolve my complicated problem. He was very polite and helpfull
James was beyond helpful for me and very informative. Awesome customer service skills. My transmission went out 210 away from home. Not only did this company cover the expenses for my transmission but the hotel, rental car and food was covered also. Thanks for your help James and Endurance.
I purchased an extended warranty through this company Endurance Warranty. The warranty was purchased April 2018. Upon purchasing all of the information about my vehicle including the vehicle identification number, mileage, make, model and the year of my vehicle was given. The company approved my application, insured my vehicle and accepted a payment. A confirmation with a log in to view my policy was sent to me via email. My payments are automatically withdrew out off my account every month. The contract was approved for a 24 month bumper to bumper. I recently took my vehicle to the dealership for service. The dealership called Endurance to verify the warranty and was told that my car does not have a policy or contract with their company. I Glenda, then called Endurance to verify my policy. My policy was verified and my payments was verified to be on time and up to date. I then asked to speak to a supervisor about my coverage. I was told that my vehicle is a high performance vehicle and they didn't realize that when the policy was made. They said they do not want to fix my vehicle because the type of vehicle it is. They also stated that they understand that I do have a policy that is covered for the services needed but they would like to cancel the policy because they do not want to fix the vehicle. I requested to speak to corporate and was told I would receive a call back within 48 hours. It has been two months and they still has yet to respond to me about fixing my vehicle. I tried to log in to print a copy of my policy and my log in would not work. I called Endurance to reset my username and password. I was told the my policy has been put in the system to be canceled as of August 6, 2018. They would not give me a copy of the policy or any information regarding the contract.
On 4/6/18, the consumer was sold a contract by Endurance. The contract was administered by Interstate National Dealer Services (INDS) and Endurance was just simply selling agent. Endurance is not involved in any decisions regarding claims or administration of the contract.
On 7/2, Endurance was notified by INDS that the vehicle's model is not one that would qualify for coverage and therefore the contract was void. Endurance advised the consumer of this and advised that she would be receiving a FULL refund. The consumer requested that Endurance leave the contract in force until such time as she could contact the administrator, INDS, for clarification. Endurance did not receive any subsequent communication from the consumer until 8/1.
On 8/1, the consumer contacted Endurance to update payment information. An Endurance representative reminded the consumer that the vehicle was ineligible and the contract void. The representative advised the consumer that she would receive a FULL refund and the consumer indicated that she understood.
The refund was processed on 8/1 and the consumer can expect to see a return of funds in approximately 5-7 business days.
I called the customer service and got Alvin *** as my representative. Alvin was awesome. all I wanted to do was find out how many more payments were remaining on our payment plan and he gave me news in a way that I never received before as if he was jubilant for me to have paid off my payment plan. he is the type of employee that I would want on my team; energized, motivated and ready to work. he was awesome. again he was awesome.