Endurance Warranty Services

PLEASE, PLEASE, PLEASE do yourself an enormous favor and do not purchase the warranty protection plan from Endurance Auto Warranty. Over the past 4 weeks, we have received nothing but many ignorant customer service representatives, unanswered phone calls and questions, and absolutely no help regarding our broken vehicle.
To begin, this company did an excellent job at selling us our warranty. Their customer service representatives were pleasant to work with, and they reassured us that they are the “best warranty company in the country.” With all of that being said, we thought this would be an excellent option for us on our older vehicle. In turn, the exact opposite has been true.
When our motor went bad, we never thought getting it fixed would turn into such an issue. It was at this time that we began talking with the company and getting the run around. No one could answer our questions, and only after the issue occurred did they tell us we would need to provide proof of the last 6 oil changes. This would have been fine, if they had told us to keep track of them from the beginning when we purchased the warranty. However, I spent the time getting proof of the oil changes, and they then told me that still wasn’t enough. Now they needed an inspector to come out and actually look at the vehicle. This happened three different times, all over the course of 4 weeks, as we were left without a working car. In the end, their “inspector” said the damage occurred because of wear and tear on the vehicle’s timing chain. We expressed our concern with this diagnosis as this is the reason we purchased the warranty in the first place. Wear and tear happens to old cars. We understood from the inception of the policy that if we did not keep up with the maintenance of the warranty then such mishaps would not be covered. We proved that we were diligent with our maintenance, yet the claim was still denied. The dealership we were working with also explained that this part and issue would have been covered under many other warranty companies. The Hyundai service manager explained to us that the timing chain is a repair and not a service component. The actual HYUNDAI COMPANY manual never said anything about needing to check the timing chain as there is no scheduled maintenance time frame for the timing chain.
Supervisor, Eddie, was also extremely rude on the phone. Cutting me off when I asked questions, berating me as I questioned the company’s integrity, and threatening to “follow up with the claim.” Overall, their customer service department did everything to either pass us off to the next person, or completely dismiss our concerns. We are in the process of getting our phone records from *** as to prove how much time was spent on hold with this company.
In all, we bought this warranty to give us peace of mind that if something major, as our engine blowing, occurred, we would be given the best coverage, as that is what a warranty company is supposed to do. This was not the case, and not only have we have been scammed out of thousands of dollars, but so much time and energy has been expended on a company that does not follow up when help and service are actually needed. The warranty does not expire until 2021 with 71,000 miles still left on it. I called to cancel my policy and to get a refund on the remaining owed coverage (as we need to purchase a new car). They informed me after hours and hours of time, frustration, and energy that they can only give us $134.00 back out of the 2,700.00 we invested into this warranty. I will be following up with this issue with the guidance of the state attorney general, my lawyer, and the Revdex.com. I highly recommend you stay far away from this company as possible.

This company is a SCAM! Both myself and my roomate have not only received multiple telemarketing schemes but just received mail for vehicles neither of us have owned for years!!
When I called the phone number I explained my current vehicle is new and under factory warranty, I was hung up on!
THIS COMPANY SHOULD NOT ONLY BE REPORTED BUT SHUT DOWN!

I have received calls and mail repeatedly. I have called to tell them to take me off everything. They keep sending mailings to me. Just received another today, 8/29/18. I have a new car and this needs to stop now.

This is the second letter that my elderly father has received from EWS located at 400 Skokie Blvd, Suite 105 in Northbrook, IL. In bold letters it stated: "IMMEDIATE RESPOPNSE TO THIS NOTICE REQUESTED". This letter looks to me like it is targeting the elderly, knowing that they may not have the wisdom to see that this is a "scammish" form letter, not a personal one. It looks like they want the person to call and then will try to sell them some insurance.. I think this is a very deceptive practice and I would never do business with people like this.

Considering my kin has been buried since 2014 and still getting notices about factory warranty expiring soon...added to she was 91 when she passed away and did not own any vehicles for years. Records indicating they have sent mulitiple notices is actually correct. Notice this time they even gave a personalized website just for her! Waiting next to see if one of my departed dogs get the extended warranty letter. Truly believe bogus letter trying to prey on the elderly and apparently the dead too.

I purchased an extended warranty from this company 6 months ago when my vehicle was in perfect operation condition, now my vehicle broke down and I m trying to use the warranty to fix it they are giving me 1 thousand excuses not to honor the contract. First when Cadillac submit the claim to them they said that they will not pay for the repair because it was a pre existing condition of the vehicle, I called endurance and they said in the record it shows that my vehicle had a oil consuption teat done in 2016 that’s why they denyed the claim , but according to Cadillac the oil consuption test done in 2016 come out normal and there was no issue with the vehicle. So we submit the claim again and this time they claim that they only cover the repair if the car is broke and unable to drive. My car is unable to drive and it’s broken but they still refuse to fix the vehicle even though the contract said that the repair is covered, I had my car evaluated by Cadillac dealership and another car repair shop and both said the same thing , that my car need engine rebuild witch is covered under my contract but endurance refuse to cover it. Every time I called endurance they put me on hold and come back with a different excuse not to take responsabilty, I have been making my payments and I expect them to honor the contract. Cadillac reports show that there was no pre existing condition in my vehicle.

I had a very pleasant person who really help me with my situation thanks.james
ext.7034

My dead mother who hadn't owned a car in over 10-15 years just received an "offer" from Endurance at an address she never lived at. Makes me think very poorly of their practices.
I have not dealt directly with them but have had experience with similar firms - it all ended badly.
If it's too good to be true - especially for a very old vehicle, it's probably not going to end well for you either. Probably have better odds in Vegas. Just take good care of your vehicle and support your local mechanic.

I wish I could leave a 0 star rating. I visited the website, filled in the information and received a call in less than a minute. Received and offer but ask them to call me back in the evening when I have more time. We scheduled a time but they called a hour earlier than scheduled. I told them I wasn't ready to talk on the phone but to send me the fine print via email so I can review. They just hung up and I never heard from them again. Their actions speak louder than their words.

Very sketchy letters received from them. Also, customer service very rude. Still not sure if I’ve been removed from the list as I was hung up on.

So far, everything is as promised. Easy set up, billing and claim process.

would not recommend them for any services. I started with them in may 2018. On wednesday, August 15th I called their customer service and asked why I hadn't recieved paperwork from my policy she said she didn't know she would resend it. I asked her what I needed to do trying to get everything figured out to take my vehicle in next day to see why check engine light was on. She said nothing t just take it in to get checked and they would file a claim if it was a covered claim. Took my vehicle into gmc had diagnostic done...after it was done he spoke with endurance before coming to speak with me...he informed me that endurance told him he couldn't allow me to leave with vehicle, but he told them he couldn't stop me from taking my vehicle. He came and told me this...I immediately called endurance. I was informed vehicle had to stay because they needed their inspector to look at it refused rental even tho I had a child with me... said because claim has to be approved first... this is something that should've been explained wednesday when I called to see what to expect. Left vehicle there with rental car paid out of pocket. Called endurance Friday to check status... they informed me their inspector went on Thursday but they couldn't release any info to me I neededto call dealership and they needed to call...I pay MY BILL why can't they give me any info on MY ACCOUNT??? Dealership called me Monday august 20 2018 informed me that endurance wants to tear car apart to see cause but they need to seek me because if claim was denied they wouldn't cover it so it would come out of my pocket...I agreed as I really had no other choice...I called dealership next day on Tuesday to get update he informed me that endurance had another inspector out and he'd call back by tomorrow with more information... dealership called back today wednesday August 22... he informed me that they had denied the claim due to being normal wear and tear...imo they are scammers not worth dealing with.

I purchased a warranty from Endurance back in May of 2018. All major parts of my 2012 Nissan Altima are supposed to be covered according to Endurance. I attempted a road trip recently & noticed a transmission defect on the highway. I also started having problems with one of my window switches & a leak from the engine. I took the car to an automotive shop & they informed me that I needed a new transmission, a seal, & a switch for the door. When they submitted it to the warranty company, they sent their own adjuster/mechanic out to give his assessment in which he agreed with the auto shop's assessment of replacing the transmission, but they claimed the seal &/or oil gasket was not covered. I was clearly told that the seals & gaskets were going to be covered on my vehicle explicitly, because I directly asked after having spoken to several warranty companies before choosing Endurance & understanding the importance of seals & gaskets being included. They then reported days later to the auto shop that they were not going to cover the transmission because I did not take it to the shop immediately upon my first error code, which I never received. Most cars don't give a transmission warning light or error code when their is a transmission problem. The check engine light does not even come on as a warning. The transmission just goes out as I have had happen to me before. It appeared to me & the auto shop that they were simply trying to maneuver themselves out of honoring the warranty & what they advertise that they cover. They also then started leaving me & the auto shop on hold whenever we tried calling to follow-up for 45mins to an hour & would not return phone calls after promises to do so after they met to address the problem. The car has now been at the shop for 2 weeks & now no one will answer either of our phone calls, because they do have caller id, which I was made aware of by one of their representatives. They then drafted another payment from me on Aug. 19, 2018.

Complaint taken over the phone by Revdex.com staff MT 8/20/18. Consumer reports receiving notice in the mail about her daughter's auto warranty having expired. The mailing was in her name, not her daughter's, but she knew that it was her daughter's car. Consumer thought the mailing was from the dealership, but after calling and renewing it, she found out that it was not the dealership, but a 3rd party. Her daughter did not want the warranty, it was not a renewal, she never had their warranty service before. Consumer thought she was doing the right thing by renewing for her. Had been told she could cancel within 30 days if her daughter didn't want it. She called to cancel, they told her that she couldn't cancel because she wasn't the owner of the car. She explained that she is the one who started the warranty. So, her daughter called, and they said she couldn't cancel because she is not the one who purchased the service. Eventually she did speak to a supervisor who apologized and claimed he was cancelling it. The policy is cancelled now, apparently, but there has been no refund yet. She also received warranty docs in the mail, they said to ignore them, that there is no active warranty.

Endurance uses language in its extended auto warranty contracts allowing them to deny claims for transmission failure while promising, in all its advertising language and telephone sales pitches, that all major systems are covered. The language that allows them to elude transmission failure coverage relies upon the mechanical ignorance of consumers who do not realize that failure of a critical part connected to the transmission (torque converter - not covered) will result in full failure of the transmission without any notice to the consumer until it is too late.

Beyond this egregious deception, Endurance then charges the consumer for the inspections related to the failed claim, thus reducing the amount of refund when coverage is cancelled by the consumer. I had to repair the transmission at my own cost ($3,600) in order to make the car trade-worthy; cancelled the Endurance coverage upon new vehicle purchase; was informed that the amount of refund due me would deduct a 'claim paid in the amount of $190.'

When I asked for detail on the $190 'claim,' I was informed that Endurance was charging me $190 for the inspections *they requiredto assess the claim.

The car was held hostage in the shop for 10 days because Endurance insisted on inspection before AND after tear down. It took up to 48 hours between inspection requests and completions and then three more days (over a weekend) for Endurance to render their denial. Rental car fees exceeded $500, also not covered.

Endurance coverage is high risk for anyone who has a legitimate need to repair a major system on an older vehicle. Their sales team has full knowledge of the policy applicant's vehicle type, mileage, age and viability at the point of issuing the policy. Their claims team then uses the carefully crafted policy language (including 'wear and tear' clauses) to avoid claims that will exceed $500 - $800. Check their records to see the average value of repairs they approve.

Buyer beware.

On July 19 I contacted Endurance to verify the status of my policy and was informed that I was covered by the Xtra Supreme plan. After almost a month and several calls from myself and the Auto Repair Service Department requesting approval for repairs, approval/disapproval has not been granted. Initially, an adjustor was sent to look at the car and requested the engine to be completely torn apart. Once that was accomplished, the Service Manager contacted Endurance and was told an Adjuster would return within 24-48 hours. As of yet, an Adjuster has not returned (it's been over a week) and each time a follow up call is made by myself or the Service Manager, statements are made in reference to resolving the issues, Endurance manager returning the calls, or rescheduling an Adjuster, but Endurance has not done any of them. Subsequently, now when calls are made by either myself/Service Manager the calls are placed on hold for extended periods of time and eventually disconnected.

I don't think that it's fair that they give you a 30 day money back guarantee while at the same time you can't use the policy before 30 days?? Money back intels being satisfied with their services! How is this possible when you've already lost your down payment before you're able to gage their services? I lost my $178.05 down payment after I eligible for services. I cancelled my policy shortly after those 30 days! It don't seen right for them to keep all of my down payment for no services rendered??

I was seeking an extended warranty for my 2012 *** and found great reviews in comparison to other companies on the net. I got an immediate call and a quick 'deal' to begin my coverage. I gave my debit card number for the initial payment for the 18 month term of the contract for a 5 year coverage all inclusive. All sounded great, the salesmen and the final clincher guy were quite good at the sale job. I was told I would get an immediate email detailing all the benefits, the contract etc. after 24 hours, I had no email, so I called, but noone could figure out why I had no email, I called several times and still no email - I sent an email to customer service to have them reply to insure I got the information. When I did not, I became even more suspicious especially after the rep on the line told me they could NOT FAX me anything but it would come in the mail. After waiting another day with no email this morning (This all started on Wednesday evening and it is now Saturday morning), I sent an email to the address she gave me, asking for a refund of my initial payment, then called my bank and cancelled my debit card to insure they cannot bill further payments. I want my refund and I will look elsewhere for my warranty.

I have been getting these so-called advertising letters for months. They look like a bill on one side, trying to scare the consumer in to buying their extended warranties. I called the number, finally, to figure out which vehicle of mine they were contacting me about. The person who answered did not believe me when I said I wanted to know which of my 11 vehicles they were referring to. He repeatedly told me that I DON'T HAVE 11 VEHICLES. I do not appreciate his calling me a liar. They have no knowledge of what vehicles I actually own, YET THEY HAVE THE ABSOLUTE NERVE TO CALL ME A LIAR? That is total hogwash.

When I mentioned some of the makes and models of my vehicles, he pursued getting details on some *** vehicle that I never mentioned. I guess he didn't pay attention when I mentioned a *** and heard it as ***. Obviously, they were going to try further to solicit my business.

There are several company names listed in the fine print on the solicitation letter, so I have no way of knowing if my complaint will reach the correct entity. But if YOU solicit ME, you have absolutely NO right to call ME a liar when I ask for details about YOUR SOLICITATION. PERIOD!

Very rude "agent," who had absolutely no right to call me a liar.

Endurance has made my extended warranty experience a good one so far. The only issue I have ever had was a minor one and that was being I had to call in a few different times just to change my payment option. I had my window regulator replaced under the extended warranty and Endurance told me I could use any liscensed mechanic. I took it to my dealer and they fixed it up endurance took care of the full cost minus my deductible right with the dealer. I am very satisfied with the speed and ease that my claim was handled. I was contacted by a representative following my claim to inquire at my satisfaction of the way the claim was handled. This is in my opinion a very professional extended warranty company, that values it’s customers.