Endurance Warranty Services Reviews (%countItem)
Endurance Warranty Services Rating
Address: 400 Skokie Blvd Ste 105, Northbrook, Illinois, United States, 60062-7937
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This company Endurance Dealer Services or *** and/or Endurance Warranty Services has been hounding me since I bought my 2014 Subaru. After 4 years, I finally had my regular home phone disconnected because I was receiving phone calls on a weekly basis. Now, it seems, I've been receiving mailings about every 2 or so weeks. This nothing but a scam and it should be stopped. I'm NOT interested.
I am sending this as a very disappointed consumer and I am contacting as many review organizations as possible to post the following about your company. I purchased an extended warranty policy from Endurance Warranty Car Coverage (2016) and I was assured it was a reliable and honest warranty. I have attempted three times to make use of the coverage for items that are included in the policy but on each occasion, an excuse was made for not paying for the covered repair. On the second occasion, they went as far as to say that no one called them which was an untruth. On the third attempt, they told the mechanic that the repair of the part that was covered under the warranty could not be paid for because the part was attached to another part that is not covered. The mechanic shop called me and told me that most of these companies are fraudulent and not to waste my money but it was too late as I had already paid the policy amount in full over a year ago. I ended up having to pay for the cover parts on each occasion. You all are scammers. Fraudulent. Dishonest. Horrible are only a few words I can think of.
This is truly sad but I will continue to share this information by letter and through social media to warn the public at large.
I had an issue with my policy and Vernetta done an outstanding job correcting everything for me. She took the time and explained to me the different plans and made sure I received the best discount and coverage possible.
Steven K. was wonderful with helping with a problem I call upset that something wasn't cover on my car under the extended warranty I thought that had to be a mistake so he went and check on something's for me call me back a couple of times. he even went as far as getting the car dealer on the phone and getting them connected to the right person in your claim department to make sure the information they were giving was correct.
you need to thank him for me not canceling this policy because this is costing me
$1200 out of my pocket and still not everything I needed I'm in customer service myself and he went beyond the call of duty and I really appreciate that. You need more people like Steven who really care so I really thank him for his patience and kindness.
Endurance is a great company for extended auto warranty. I have had Endurance since December 2017 and been very happy. I am exceptionally been pleased by their Customer Service Manager - James ***. I have been dealing with James for last few months and he always goes above and beyond to find a solution. I have been going through health issues and James always made sure that my coverage was active and good even when I had problems making payments for some time. My mind is always at ease when I know my vehicle is protected. I want to give a big shout out to James!!!!! Thank you so much for all your help and great customer service. Way to go!
Alvin Helped me out alot , great customer service rep.
I guess this is the new scam. instead of the Chinese consulate speaking in mandarin, EWS Endurance Warranty Services is sending bills via Vehicle document notices. I was in the hospital for 3 weeks and feel behind on my bills. So when I received this bill I was suspicious. I DONT OWN A VEHICLE!
I don't normally open junk mail, but my license is up for renewal and I thought it had something to do with that. It didn't. Anyway, some folks might fall for it,but its not fare they are preying on the elderly, the sick or just people who are too busy. Just putting it out there, if you get a letter from EWS entitled Vehicle Document/ Alert Notice, My advice, ignore it. Unless you use this terrible company. If this is a way of advertising I say shame on them.
Endurance is a certified member of the Vehicle Protection Association (VPA). As a certified member, Endurance follows the VPA’s Standards of Conduct. The Standards state that any vehicle service contract selling company must identify itself in the mail piece and Endurance abides by this standard.
We are sorry about any confusion Endurance’s mail piece caused the consumer, and as a result of the consumer’s complaint, our company placed the consumer on our internal “Do Not Mail” database to ensure he does not receive any future direct mail advertisements from our company. Please allow up to 10 business days to process this request. The consumer may still receive additional mail pieces sent during the processing time.
In March 2018 I purchased an extended warranty on my 2012 *** for $3092,00 which paid for the entire contract. In August I contacted Endurance for a refund as I no longer had the *** but had traded it. On Sept 3, 2018 I received a letter from Endurance that wanted the mileage from the *** and wanted it notarized. This I completed and also sent a notarized copy of the purchase document of the new car. Done on the same day the letter was received from Endurance. To date if there is contact, I have had to initiate the process and always receive the same information, "it's on one of my colleagues desk, they just haven't gotten to it". My frustration level is high, but I am willing to work with the Revdex.com in settling this.
I filed a claim for a component that is covered based on my extended warranty; the warranty company denied my valid claim based on an allegation that is speculative in nature, and cannot be proven by actual facts. Their allegation is that a missing bolt caused the problem, however, there is no proof that the bolt was missing before the incident occurred, and according to *** it is unlikely. I have only had my vehicle for a year and a half and according to the company I purchased it from they wouldn't sell it with missing components. *** is under the impression that they just made up a random reason in order to avoid paying out the claim, according to them, there is no way to determine that the alleged missing bolts were missing before the incident that caused the break down. I'm wondering if *** says it was impossible to determine, how did their random inspector make that determination?
I think the fair thing would be for the company to honor the warranty that I paid them to cover. If they are going to deny me based on the reason they stated they should be required to prove what they are saying. Once again, according to ***, this cant be done.
On 8/29/18, a representative from ***-*** of Houston North contacted the Endurance claims department to file a repair claim on the consumer's vehicle. The representative reported failures to the timing cover as well as an engine mount. As part of the claim process, an independent third-party inspector was dispatched to confirm the failures reported by the repair facility. The inspector provided a written report of visual inspection, as well as photographs of the vehicle, including photographs of the specific failed components and associated areas.
The inspector cited a missing bolt in the engine mount bracket and damaged threads in the bolthole. Photos of the missing bolt and subsequent damage were provided to verify. The missing bolt as a cause of failure is ineligible under the consumer's contract. Per page 12, "Exclusions" section, letter P, coverage on the consumer's contract is not provided for any "breakdown caused by the failure of nuts, bolts, and fasteners". The repair was subsequently declined. Please note that the specific time at which the bolt went missing is not in question, but merely that it was missing at the time of the inspection and that this missing bolt is the cause of subsequent damage to the engine mount.
The inspector cited breakage of a timing cover bolt and provided photos of the broken bolt. Broken bolts as the cause of failure are ineligible on the consumer's contract as cited above.
If the consumer's repair facility has determined that there is a cause of failure of these components other than the cited and verified bolt failures, Endurance requests that evidence of the cause of failure be presented to the claims department as soon as possible.
Endurance Claims:
*** (selling agent):
Please be advised that the consumer has contacted his selling agent, ***, and Endurance has approved the selling agent's request to issue a full refund. If the consumer has additional questions in regards to the refund, the consumer may contact *** at .
Complaint: ***
I am accepting my refund because I can cancel at any time and receive my refund. However, I am still unhappy because I am at a loss due to them denying a component that should have been covered, the timing cover, belt, etc. the whole “bolt” logic they are using is ridiculous and something they made up to get out of paying my claim. The inspector they used is even affiliated with one of their companies so the inspection is biased in their favor. I got my vehicle repaired for $2035 and I would like them to split the cost because the whole purpose of me spending the money on the warranty in the first place was to have coverage.
Sincerely,
Patrick
Christopher ***l was an excellent gentlemen. He took is time and effort to accommodate my call concerning the need for my vehicle. Very soft and polite on the phone. We as customers need more people like him.
After waiting 18 minutes for someone to answer, I was greeted by Steve ***. I’ve got to say he was very professional and outgoing. He assisted me with my claim and my next steps. He made me feel at ease with the process and I’m very glad I was able to speak to a high energy, professional, and outgoing person. Great job!
I am blown away by the phenomenal customer service that I received by your agent Mr. Christopher *** When I tell you that he went ABOVE and BEYOND to assist me and make sure that every needs was fulfilled and every question addressed and answered, he did just THAT!!!! Mr. set the expectations at the beginning of the call and did exactly what he said he would do. My issue took over an hour to resolve but he was extremely attentive and patient with my issue and made sure that I received the best rate possible. He was even able to get my wait time cut in half which he did not have to do but he took the initiative to look into. This was exemplary customer service!!!! This young man needs to be in a leadership or training role immediately so that others that come on board at your company are groomed to be great agent like him. I hope I am able to be assisted by Christopher every time I call. Please promote him ASAP!!!!!
I keep getting letters from this company about auto warranties. I have told them many times to stop mailing me letters about warranties. They keep sending them.
I called this morning and spoke with Ketrell about my policy I explained to him that the amount was to high for my budget because I’m on social security he took the time and the effort to find the best budget for me. I’m so appreciated to Endurance and to Ketrell he was a true gentleman on the phone. Thank you
Donna
I will like to Thank your associate Max for going over and beyond to assist me in my car rental needs, my vehicle was going to take a few extra days of service and my rental was due to be returned he was able to get me an extension which allowed for a smooth transition.. Again Thanks you!!
David
I purchase an extended warranty from endurance for my 2009 *** on 6/2018.Vehicle service light came vehicle was taken *** dealership 9/2018.I was inform transmission needed replacement Endurance was also in inform I needed to show proof of mileage which was showed.I needed show proof only having one extended warranty which once again proof was showed.We will sent someone out to check the situation out.I was told if I pay to have transmission taken completely apart at my expense of 2,000dollar which is completely unreasonable.Next I was ask if I would take my to a cheaper place which they recommend service place that has less than one star in service very poor workmenship
The consumer’s repair facility cited a failure to the transmission. At this time, the specific cause of failure is unknown. Endurance has requested further diagnosis from the repair facility to determine the specific cause of failure, which may involve additional disassembly of the transmission. A copy of the consumer's contract has been attached for verification. Per the contract, page 4, "Filing a Breakdown Claim", authorizing tear-down and/or inspection may be necessary to determine the cause of failure and extent of damages. Please note that only the consumer can authorize this disassembly. Neither Endurance nor the repair facility can do so. If the claim enters authorized status, the cost of the disassembly will be included in the total payment for the consumer’s claim. If the claim is not able to be authorized, the consumer will be responsible for costs incurred.
Please be aware, the current claim is in pending status and is neither denied nor authorized at this time. The specific cause of failure and extent of damages are required for the claims process to continue.
Received a mailing from this company that is set up to look exactly like an official mailing from the Department of Motor Vehicles. The letter head, nature of information and the urgency of the information in the correspondence is created to convince the recipient that they are in arrears in some way and must take action IMMEDIATELY. I reviewed the document carefully and it took me some time to determine it was a scam way to acquire business. I have already called the number on the letter (1-877-413-6377) and informed them that I am aware of their tactics and that I am reporting them to Revdex.com and the State Attorney General.
Endurance is a certified member of the Vehicle Protection Association (VPA). As a certified member, Endurance follows the VPA’s Standards of Conduct. The Standards state that any vehicle service contract selling company must identify itself in the mail piece and Endurance abides by this standard.
We are sorry about any confusion Endurance’s mail piece caused the consumer, and as a result of the consumer’s complaint, our company placed the consumer on our internal “Do Not Mail” database to ensure she does not receive any future direct mail advertisements from our company. Please allow up to 10 business days to process this request. The consumer may still receive additional mail pieces sent during the processing time.
Steven *** was very nice and helper and I was able to understand him and if I didn't he was nice and took time to go over with me again until I did and I really truly love that about him.
I have asked three times to be taken off their mailing list and they will not do it, I received 3 letters today from Edurance Dealer Services to take out a contract for vehicle repairs. The letters that I receive about every month except for today where I received three of the same letters are from:
VEHICLE DOCUMENT/ALERT NOTICE
PERSONAL & CONFIDENTAL
EWS-VEHICLE SERVICES DIVISION
They all say, this is your final notice, this is your final notice etc.
I have called and asked to be removed from their mailing list. I do not want to receive these letters, how do I get them to stop.....
Upon receipt of this complaint, Endurance's Customer Service Manager reached out to the consumer and advised that we have placed her on our internal "Do Not Mail" database to ensure she does not receive any future direct mail advertisements. The Manager provided his contact information to the consumer in case she receives a mail piece that she believes originated from Endurance. Endurance apologizes for the frustration that this has caused the consumer and is committed to the highest level of customer service.
I purchased an extended warranty policy from Endurance Vehicle Protection. I was assured by the sales guy Dave that Endurance was the absolute best in the business not only from covering things that needed to be covered but also in servicing their customers. So I made the commitment and bought the policy.
My first use of the policy I had an issue. My air conditioner in my car died. My mechanic told me that there was a clutch inside the compressor that failed. Endurance sent an adjuster out to look at my Carr. The adjuster denied my claim. The reason he denied my claim was he said there was a freon leak and seals are not covered. But that has nothing to do with the clutch failure inside of the AC compressor. My mechanic said they are completely unrelated.
I called Endurance to complain. I spoke to Victor Navarrete a customer service person. I told Victor, and I was very direct, that I expected them to live up ti the terms of the policy. He tried to escalate the matter and a manager was suppose to call me back. The call never came. Victor offered to pay my next payment as a consolation and I told him I was not interested. He offered that solution a few more times and I had to tell him in no way was I interested in that and please do not offer it again, that it was not an acceptable solution. After I never heard from a manager I told Victor to cancel my policy and refund my money. My policy was never cancelled, emails to Victor went unreturned and my credit card was charged again.
Please be advised, Endurance is strictly the seller of the vehicle service contract. Endurance sold the consumer a United Car Care (UCC) vehicle service contract. UCC is the administrator/obligor of the vehicle service, which means UCC approves or denies the claims and is obligated to pay the approved claims. Endurance plays no role whatsoever in the approval or denial of claims.
Upon receipt of this complaint, an Endurance agent contacted UCC for an explanation of the claim denial. Per UCC's notation, the inspector sent by UCC cited failure to the front shaft seal as the cause of failure. As the consumer's contract does not have standalone coverage for the failures of seals and gaskets, the claim was subsequently denied by UCC. Per UCC's notation, the consumer advised UCC claims of the repair facility's statement in regards to the clutch. It does not appear that any additional information was provided to UCC by the repair facility.
Again, Endurance is the retail seller of the vehicle service contract. UCC is the obligor of the vehicle service contract. Contact information for UCC follows:
United Car Care
P.O. Box ***
Greenwood Village, CO 80155
Claims phone number: .
If the consumer wishes to discontinue coverage and receive a pro-rata refund per the terms of the contract, the consumer may send notification to Endurance. As a courtesy, Endurance has mailed a request form to the consumer for this purpose.
Complaint: ***
I am rejecting this response because: I have already contacted them and so has my mechanic. If Endurance is responsible for bringing them business you have much more leverage with them them I do. I was assured by your sales staff that this was the absolute best policy in the market place. I was concerned about this kind of thing happening, my mechanic warned me this is common with extended warranty companies. But those concerns went away after talking with your sales staff. At the end of the day I bought the policy from Endurance. I find it pathetic that such a big company would fight so hard for a few hundred bucks over their reputation. Most reputable businesses understand the value of a good name.
Sincerely,
John
At this time, the consumer's policy has been cancelled and all monies have been refunded. The consumer has already been refunded all monthly payments and can expect to see the down payment refund post to his account in 2-5 business days.