Endurance Warranty Services

I purchased a warranty from Endurance on 9/10/2018. I purchased the top warranty they offer, which is bumper to bumper and known as the Platinum Plus plan. Prior to purchasing the warranty (In mid-August), I had taken my vehicle to the local *** Dealership for a factory recall. This visit was a couple of weeks prior to purchasing the warranty. During the factor recall repair, the dealer also did an inspection on the vehicle noting no issues, leaks, or problems. The warranty contract begins after a 30-day waiting period and 1,000 miles from the time of the purchase. In mid-October, well after the 30-day waiting period and 1,700 miles later, I noticed a small oil leak on my garage floor. The droplets of oil did not appear to be engine oil. My garage floor is finished in a white epoxy with a clear coat, meaning it is impossible to miss oil on the ground when it appears. As soon as I noticed oil, I contacted my local *** dealership and scheduled an appointment for service on 10/29/2018. When I arrived at the *** dealership, the service manager told me that the oil I was seeing under the vehicle was most likely hydraulic motor mount fluid and said the mounts usually go out on these vehicles between 5-7 years. A short time later (on 10/29/2018) the diagnosis was completed and it was in-fact the motor mounts leaking. They were not covered as part of the *** power-train warranty, so I provided my Endurance Warranty information to the dealership. Endurance contacted the claims administrator, ***, who stated they would send out an inspector due to the cost of the repair ($1400+). It took two days for the inspector to show up at the dealership, and an additional day before the decision was rendered to deny my claim. I immediately contacted *** and was told that the condition was “Pre-existing” because there were signs of hydraulic fluid on engine components under the mounts. I was also told the engine had “flexed” or measured off by a certain amount which indicated this failure had taken place “over time” and was pre-existing. I protested and noted the vehicle had been in for a full inspection to the dealer just prior to purchasing the warranty and no issues were noted, including no leaks. I also explained that there is no way there was a leak that would go unnoticed as my garage floor is done in white epoxy and the car is parked in the garage. I asked how they can prove on their end the failure occurred during the “waiting period” and not after. I was told due to the close proximity of the waiting period and the failure, they are calling it a pre-existing condition. The service manager at the dealership told me there is no way to prove an exact failure date and was baffled by the warranty company assuming it is a pre-existing condition, especially when a full vehicle inspection was completed by the dealer shortly before purchasing the warranty.
Motor mounts are a covered component, my vehicle was past the waiting period in both days and miles (by a large number in-fact) and they still denied the claim with NO PROOF that the condition was pre-existing. To add insult to injury, I requested to cancel my account and was told I have to send a letter via US Mail to request a cancellation. They were more than happy to take my money and start my billing over the phone, but now I have to submit a form via US mail while they continue to charge my credit card? NOT GONNA HAPPEN. STAY FAR AWAY FROM THIS COMPANY. The best part about the cancellation, is I requested the form be emailed to me so I could cancel and I was told it could take a while for the form to send over email because it has a large attachment. After I got off the phone with the representative from Endurance I NEVER RECEIVED THE EMAIL. I had to call back a short time later and demand the email be sent to me while I was on the phone. Funny, I instantly received it and the best part, there is NO ATTACHMENT! It’s a simple email you print out, and they claim you must notarize the form to provide the mileage on the vehicle. I am not wasting my time or money, I provided them with a copy of the receipt from the dealership showing the vehicle’s current mileage. I then tried to call back after putting a copy of this form in the US mail, email and their online support form, and was placed on hold until I finally hung up. I encourage others to USE STRONG caution with this company, do not be fooled by their rating on Revdex.com or anywhere else.

Tony *** provided outstanding service when I called about my account. I will let all my friend know about getting a warranty.

This has been the worst experience with a business I have ever had in my lifetime. If I could give it a negative ranking it would be more accurate. The entire experience from April 2018 through November 2018 has been extremely "Horrific". The customer service representatives lack professionalism, knowledge and accountability.
The wait times are extremely long, the representatives and supervisors do not return calls or emails when they assure you they will. I have had to pay out of pocket for towing due to a representative making a error when I have called roadside assets while stranded alone. Everyone wants to pass the buck when you express your concerns with the service. My account was charged automatically after I was told it would not be by a supervisor due to previous issues. In addition, the inspectors have been reported to lack professionalism when communicating with authorized dealerships/shops.
Furthermore, I attempting to obtain a fund for towing or payment is frustrating and tedious. I pray my review helps anyone have to experience what I have first-hand.

I took this contract with Endurance on August 3,2018, I had to wait 60 days or 1000 miles both requirements were needed so I did this so when I came into a serious problem with my car witch was supposed to be covered I went to the dealer to have this fixed and gave them all needed requirements of service warrenty that I need so when the person in the service depatrment called endurance they would not honor the warrenty and they denied the claim,so I cancealled the contract on October 1,2018 and sent all information to endurance what I needed to canceal this contract, so I have made more than 5 different calls to endurance regarding my refund due back according to there contract policies, but so far I feel I am just getting a run around from endurance and no results, just a run around just say I will get back to you regarding your refund but no call back at all about my refund I feel they don't want to refund back my money just a stall off on endurances part.

Over a year after purchasing my car, I am still receiving these "final" notices in the mail that are nothing more than a waste of trees!

I chose Endurance over the dealer's extended warranty because of the excellent rating this company had. I figured they would have more vested interest in my happiness than a dealer company that's in it for the commission plus has bad ratings. Turns out I made the right choice. Endurance is a gem. I have a premium car that is expensive to repair and top tier exclusionary coverage is well worth the peace of mind. Their customer service is some of the best I've ever experienced, with multiple reps like John and Daniel going above and beyond to make sure my claim was handled promptly while clearly explaining every step. They even made the car rental experience an incredible breeze for me. I'm happy to recommend Endurance to anybody. Wish more big businesses were this awesome.

My experience was great, or though it took three call to get the required reason I called all agent were great at there jobs and very well informed about the product. I only wish I could have completed the contract I had started. Due to financial matter beyond any control I was not at this time and the future hold no promise.
Again All Agent were GREAT!

Alvin was wonderful! Answered my questions and even helped me more!! Very glad I called!!

I had a problem with a statement saying I was delinquent with the October payment. I called the number provided on the statement and spoke with Leslie. I explained to her that I was confused re this matter because the payment is automatically charged to my credit card. I could not have asked for any better assistance and understanding provided by her. She went the extra mile to try to determine why I was sent the statement saying I was delinquent in payment when her records showed it had been paid. The matter was determined to be an error in sending the statement to me.

Vernetta was very helpful and very patient with me! Awesome customer service

Excellent customer service. Great company to do business with!

After so many back and Firth’s w/so many people I finally got an amazing agent to help me out and hopefully get everything straightened out. His name is Steve *** and he’s been the glue that’s holding me and my sanity dealing with all of this together. His calm demeanor and knowledge and helpfulness is really to be commended. Moving forward I hope I only get to deal w/him as he really listens and understands and there should be others like him. One other agent I got who helped a good deal also was Jordan ***. These two gentleman know how to treat and speak w/customers. Endurance needs more like these two... especially in the claims Dept.

I had a car repair problem and Endurance came through for me I want to thank everyone that helped me.

This particular company has call my husband and I nonstop for three weeks. I informed them that I would contact the Revdex.com if they did not stop calling and after that they started calling us from local phone numbers and they change towns ever time. They will generally call at least 15 times per day from all different local towns and then they do the same with my husband's phone everyday as well.

Tony Allen did a a terrific job in helping out with my revised contract that was recently updated. We had spoken over the phone and got acquired information from him key information that was very helpful. I give him a five star rating and he deserves some appreciation of a small gift.
Thank you,
Thomas Hoyle

It took me a very long time even to get them to evaluate my warranty. Talked so long to them but each saying they could not help. Was on phone for hours each day trying to settle my warranty. This started on Oct.15 the then Friday I finally got help with Jenessa *** that understood what was going on.So almost two weeks later I will get back my truck on the 25th of Oct. But I shall know more after I drive out with my truck.. But Jenessa *** was the only one that even considered in helping me but after I talked to her she got it approved. Thanks to you Jenessa *** .If not for you I would still be waiting for approval..

I have a secondary auto insurance with Endurance Warranty located in Northbrook,Il for over three years and have not had to use it until now.They have denied my claim for a transmission in which they say that Torque Converter is not covered and it does not state this not stated the contract under what is not covered or not covered. This is not the only thing that I will be have to pay for I also will be held to pay for the rental car in which I had to get and they say that that they pay for if they accept the claim. I have been dealing with them for over 2 months with my car and each time they have denied my claims.I had to pay RK Dealership over $3,400 to fix my car and over$700.00 for a rental the first time. It is going to cost me over $2000.00 to have my fixed this time plus rental again.

I was purchasing a extended warranty for my truck and Endurance isn't standing behind the contract stating cause 1 roller lifter roller seized up out 16 that it was normal wear and tear they have given me and my service advisor at Dodge dealer a hard time and now I am fixing to be $9600 out of pocket to replace my engine
In which it should have been covered by my "so called extended warranty " my truck has been tore down since October 4 2018 and they dont want to help even with a used engine.people beware of this company ENDURANCE they are quick to take your money but dont stand behind their contract I have requested a full refund and now they are telling me it will be prorated, Prorated for what they did nothing

On September 28, 2018, I started a started a claim with Endurance, to have my vehicle repaired. The truck was towed to *** Complete Auto Care at *** FM *** East, Humble, TX 77338. *** Complete Auto Care accepted my vehicle and have been the key to informing me of the statues which have been, waiting on Endurance to approve the repair. On October 8th, *** could not do anything else without me having accepted a $4590.00 to remove my motor from my vehicle because Endurance needed to send another adjuster to inspect the damages to my motor. The policy says that endurance pays for all repairs, maintenance, and rental car but since they have not approved my claim I had to take ownership of the cost. I called endurance before giving the owner authorization to remove my motor, and the customer service rep said that if I did not approve the engine removal that the would end the claim. It is October 23, almost a month later they have not approved my repairs so my truck is sitting in the shop without a motor and I am still vehicleless.

would give a zero if I could, I purchased an extended warranty in June 2018, My wife and I drove the car for 3 months after we took a 300 mile trip the check engine light came on, when I put my scanner on the car it gave me a code for the timing chain, when I went on the internet to see what the code was it said to have the timing chain fixed , I looked at my warranty and saw that it was covered, I called Secure Care customer service and asked what to do they told me to take it to a certified mechanic and they would pay to fix the car. Well that is not what happened they sent out 3 days later an inspector the inspector agreed the timing chain needed to be replaced, the next thing I found out is it was denied because they said the timing chain was loose because of wear, they said I did not check the box for wear and tear, when I read about wear and tear it said the car could only have 125,000 miles on the car at signing the car I purchased had 172,000
miles, it has been three weeks now two inspectors that said it should be covered but they refuse to fix my car. do not waste your money on a warranty with this company, they will use the ware and tear clause to get out of paying any claim they can. every thing on a car that fails is caused by wear and tear. DO NOT TRUST SECURE CARE