Endurance Warranty Services Reviews (%countItem)
Endurance Warranty Services Rating
Address: 400 Skokie Blvd Ste 105, Northbrook, Illinois, United States, 60062-7937
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So far, a terrible experience with getting our transmission repaired. From Endurance Warranty telling our repairshop that we don't have enough coverage (which is not true, supposedly an error), then now the person who has to approve it is on vacation (which she is only off for the day. We have had to call them more than once to get things moving.
Now they wont' authorize the repair unless we have the repairshop tear down the transmission (cost of $2-3,000) to prove that the transmission is not operating. Then if they determine that they won't cover the repair, we have to pay for the repair AND the tear-down costs! This is just an awful experience.
I have never in my life felt more like I have had to jump through hoops only to likely not have a repair approved. Even the repairshop (who has worked with them) said they will almost always find some reason why they won't cover a repair.
We spent $3,700 on this warranty and are just getting the runaround on trying to get it repaired. In the meantime, they won't provide us a loaner car until the repair is approved.
I cannot afford to spend $2-3000 on the teardown plus the cost of the transmission, fi they don't approve it after spending so much on the warranty plan itself.
Horrible marketing. I think of grandparents and parents that may be receiving the same notification, and being tricked/scammed into thinking they have to purchase this. Very very shady marketing. You should be ashamed of yourself.
I bought this warranty to protect us and it did just that. I was a bit nervous to use it the first time, but it was fairly easy. I took the car to the dealer, the dealer called Endurance and the work was approved. I was very pleased with the experience.
This outfit is ***. Received a letter today, they want to extend coverage for my wife's car. Only problem? She passed away 22 years ago last October.
According to Michael *** (Michael.***@endurancedirect.com), “After receiving your Affidavit, we will immediately send your check for a prorated refund.” The Affidavit was mailed on November 21, 2018; to date, ENDURANCE has failed to mail my check and has not been received to date. According to Michael *** (Michael.***@endurancedirect.com), “After receiving your Affidavit, we will immediately send your check for a prorated refund.” The Affidavit was mailed on November 21, 2018; to date, ENDURANCE has failed to mail my check and has not been received to date. According to Michael *** (Michael.***@endurancedirect.com), “After receiving your Affidavit, we will immediately send your check for a prorated refund.” The Affidavit was mailed on November 21, 2018; to date, ENDURANCE has failed to mail my check and has not been received to date.
Please be advised, it may take up to 30 days to process a pro-rata refund. Endurance apologizes for the miscommunication and as a result of the consumer's complaint, Endurance has expedited the processing of the consumer's pro-rata refund. It will be mailed out from Endurance's Chicago office on 12/17 to the consumer's address on file.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely,
John
They sold us the warranty with all these promises of paying claims without issues. My vehicle had a blown head gasket with a price tag of $1,900. They denied the claim blaming a former mechanic for not seeing the leak when he was working on an entirely different issue. I called that mechanic and advised him what they were accusing him of and he stated that he had done everything he was supposed to and the leak occurred AFTER the repair. They still refused to pay the claim so I told them to cancel the policy and refund my money so I could put it towards the repair bill. Jordan *** promised if I wanted a refund, he would fully refund everything we paid. I emailed him and he ignored it. I then called and he was too afraid to take my call and had me deal with another incompetent representative who told me I would get a prorated refund. I told him we have not used the warranty at all and I should get the full amount back. He gave me some lame excuse for the prorate which basically is just ripping off the customer. I will take this to the news if I don’t get a full refund of what I’ve paid this scam of a place.
Please be advised, Endurance is the selling agent of the consumer's contract. The administrator/obligor is United Car Care (UCC). This means that UCC is responsible for the administration (approval or denial) of claims. Endurance does not play a role in this decision. As the selling agent, Endurance will reach out to UCC on the consumer's behalf to gain information and make the best case for claims to move forward, if possible.
On 8/29/18, the consumer purchased a UCC Gold vehicle service contract. A copy of the contract was sent to the consumer via USPS Critical Mail for the consumer's review.
On 11/14/18, a representative from the consumer's repair facility contacted UCC's claims department to file a claim for vehicle repairs. The repair facility reported failures to the head gasket and oil pan gasket. As these components are not listed for coverage, the repair was subsequently declined. Per the consumer's contract, page 3,
"SEALS AND GASKETS: Seals and gaskets are covered ONLY IF required in connection with the repair or replacement of covered components and/or parts listed above"
As the initial causes of failure were the seals, the claim could not continue.
On 12/13/18, the consumer contacted Endurance to request cancellation of his contract. An Endurance representative sent the consumer the necessary documentation to process the cancellation.
Per the contract, the consumer would normally be entitled to a partial pro-rata refund. In the interest of customer service, Endurance will instead provide a full refund to the consumer pending the proper documentation. Endurance's Customer Service Manager will be in contact with the consumer to facilitate a speedy process.
Endurance is committed to the highest level of customer service and will constantly strive to go above and beyond in the interest of consumer satisfaction.
Upon receipt of this complaint, Endurance's Customer Resolutions Manager attempted to contact the consumer by phone and left a message with contact information. Additionally, the Manager emailed the consumer a copy of the necessary paperwork to furnish the full refund.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely,
Joe
Jason was absolutely the most pleasant customer service representative I have spoken to in a very long time. It was refreshing to speak with someone so helpful and pleasant.
I was very very happy to be serviced in such a timely manner. I emailed, they got right back with me, I called she was very very informative Mrs April helped me out so much and I appreciated it, and I just want to thank them for being patient with me. She sent me the email right away talkin to me very friendly very kind walk me through it directly thank you guys!!
I called customer services to cancel (still within the 30 days), I felt she was a lil pushy but as we continued to talk more she was able to make me realize I shouldn't cancel sympathized with me and understood my concerns. At same time she lowered my monthly payment. She did her job! But I sure appreciated her explaining things. Thank you!
When I contacted them about a recent claim that was denied, they not only reduced my monthly payment but my overall account total as well. The service in which I received was above and beyond exemplary and quite professional.
Have been very impressed by the level of service and coverage. For me it has been a worthwhile investment.....my car is an *** so relatively high cost and maintenance
Endurance is by far the worst company I have ever dealt with. I would give them zero stars if I could. After the grace period had ended, I had an issue with my turbo. This was an expensive repair, but I was glad I had signed up for a warranty. An inspector came out to look at my car and said that they would not fix the turbo because my tires were 1/8th of an inch smaller than they were supposed to be — completely unrelated to the problem and I bought the car this way and had made no modifications to the car. They said if I didn’t get new tires, they would never fulfill a claim. And that even if I got new tires they wouldn’t fulfill the current claim. I then called their claim line, only to be on hold for over an hour and a half. I decided to call their sales line because I figured I would actually be able to speak to a person. They were extremely unempathetic and completely rude. I told them I wanted to cancel my warranty because clearly I had wasted hundreds of dollars, and would continue to waste hundreds of dollars unless I got my brand new tires changed. I sent in my notarized cancellation letter on October 30th and I still was charged in November and now December. They essentially are stealing money from me. They are monsters. Stay away and save your money.
I purchased endurance warranty back on May 18th 2018 with 52600 miles on it and on July 3rd 2018 it went into the shop after I was eligible to make a claim . . . I had a waiting ,Of 30 days & 1000 miles. I took my 07 Saturn Ion into the DEALER to have the CHECK ENGINE LIGHT Diagnosed . . . The Dealer contacted ENDURANCE to file a claim , and said they needed to know the reason that the CEL was on , I had to AUTHORIZE an ENGINE TEAR DOWN , So I DID ! ENDURANCE then had sent out an " INSPECTOR " to find out the ROOT CAUSE and they seen that the BLOCK had CRACKED in CYLINDER 2 causing Radiator Fluid to get into the COMBUSTION CHAMBER . . . ENDURANCE then , Told the CHEVEROLET DEALER that they ARE DENYING the CLAIM because they believe that it's a " PRE-EXISTING " failure because of seeing rust inside the block , Ofcourse there will be rust in the block after its apart for a few days , it took the Inspector a few days just to come out to the Dealership. . . If anyone has ever seen BRAKE ROTORS on a CAR after a RAINFALL . . . You WILL see RUST I drove this vehicle over 3500 miles after my 1000 mile waiting period so I kno that I am definitely Eligible for this Claim , And my car was running perfectly fine before I took it into the shop. . . But as soon as the CEL came on I made an appointment to hav it checked out so that I wouldn't be doing ANY POTENTIAL DAMAGE . . . This Situation has just been VERY DISAPPOINTING and DISSATISFYING I am a VERY HONEST and RESPECTFUL INDIVIDUAL , I DONT DESERVE TO HAVE TO PAY OUT OF POCKET OVER $5,800 for a brand new MOTOR . . . That's more than I paid total for my car ! ! ! To top it all off . . . My FATHER was just KILLED in an ACCIDENT and I am now left with even MORE BILLS with NO JOB ANYMORE . . . After I found out they were NOT COVERING my CLAIM , I STOPPED PAYMENTS to ENDURANCE until this IS RESOLVED . . . I WILL HOWEVER , Continue Payments if that can manage to make this SITUATION CORRECT . . . THANK YOU for CONSIDERING HELPING
On 5/14/18, the consumer submitted for a quote for a vehicle service contract on Endurance’s online portal. An Endurance representative reached out to the consumer and provided a quote. The consumer purchased an Endurance Supreme vehicle service contract, with a post-dated activation of 5/18/18.
On 5/18/18, the consumer’s contract was activated. The contract has a 30 day and 1000 mile waiting period. Any failure that first occurs during or prior to this waiting period cannot be covered per the terms and conditions of the contract.
On 7/3/18, 16 days outside of the waiting period, a representative from Bob *** contacted Endurance’s Claims department to file a claim for auto repairs. The representative reported a failure to the engine resulting from coolant leaking into the #2 cylinder.
Subsequent to an inspection, Endurance requested additional diagnosis from the repair facility, commonly referred to as “teardown”. On 7/23/18, the repair facility reported to Endurance that they had completed teardown
On 7/24/18, an inspector arrived at the repair facility to confirm the failures reported by the repair facility. The inspector provided verbal and written reports, as well as multiple pictures of the vehicle and components.
The inspection and photos revealed rust buildup inside cylinder #2, caused by a long term coolant leak. Long term wear marks inside the cylinder were also consistent with the rust buildup.
As the failure was a result of a long-term wear condition that pre-dated the end of the waiting period and not short term failure that would happen inside of the 16 active days, the repair was declined as pre-existing.
Subsequent to this, the consumer’s contract cancelled due to non-payment of the contract charge.
Endurance understands the frustration and confusion caused by this situation as the consumer was possibly unaware of the condition during or prior to the waiting period. Unfortunately, the contract does not allow for pre-existing conditions to be covered.
In the interest of customer service, Endurance is willing to reinstate the consumer’s contract.
Alternatively, although the contract would generally be ineligible for a refund due to the non-payment cancellation, Endurance is willing to furnish a pro-rata refund to the customer in the interest of customer service.
Thus, far I have had good experience with your company so fst
The business advertised an extended auto maintenance plan policy in which, if you have an auto breakdown within the covered policy timeline, any parts and labor necessary to repair the vehicle will be covered at no cost to the consumer. A few months into my policy, my vehicle brokedown due to issues with the transmission. After three weeks of providing documentation to the business, they resolved not to cover the cost of vehicle repairs, thereby not honoring my policy at all.
On 9/5/18, the consumer contacted Endurance and purchased the Select Premier vehicle service contract for his 2013 ***. At the time of sale, the consumer stated that the mileage on the vehicle was 134,174. The contract has a 60 day and 1000 mile waiting period. Any failure that occurs prior to the end of this waiting period is not eligible for coverage.
On 11/13/18, a representative from *** Tires contacted Endurance to file a claim on the consumer’s vehicle. The repair facility reported the mileage as 138,330. As part of the claims process, a *** vehicle history report was obtained for the vehicle. An entry was noted on the *** on 9/4/18 that the vehicle was at *** at a mileage of 138,329. This was 1 mile less than the current claim mileage. Additionally, this conflicted with the reported start mileage of 134,174. The claim was subsequently declined for incorrect start mileage.
The consumer subsequently submitted multiple items of maintenance documentation in an attempt to continue the claims process. This included a reprint of an invoice from 9/4/18 at ***, at a mileage of 134,329. Additionally, *** appears to have contacted *** and had the mileage removed on the 9/4/18 listing. Please note that this mileage is still in conflict with the reported start mileage of 134,174. The consumer also submitted a reprint of an invoice from 12/7/17, listing a transmission flush at 91,322 miles.
A representative from Endurance reached out to *** on 12/7/18 to verify the reprinted documents with the original (“hard-copy”) repair invoices, as is standard procedure with reprinted documents. While *** was able to verify the visit on 9/4, they were unable to produce original documentation to verify the mileage at that time, or the documentation used to correct the mileage on ***. Additionally, *** was unable to verify the visit on 12/7/17.
On 12/17/18, an Endurance representative again reached out to *** in an attempt to verify the documentation. Derrick, the manager at ***, advised the Endurance representative that he would not be providing any documentation.
At this time, the claim remains declined due to the multiple start mileage discrepancies, as well as lack of verifiable maintenance. Endurance has requested that the consumer provide the original documentation from the 12/7/17 and 9/4/18 visits so that the vehicle’s mileage and maintenance can be verified and reviewed.
Changed my monthly payment schedule and pushed it back so I can pay for my endings repair out of pocket. Can’t wait until the warranty period is over. Will be researching other companies to cover my vehicle. Engine failure denied claim do to lack of oil, dirty oil that contained part of the engine components and continued operations of the vehicle even though I didn’t know of the oil leak
Service was great they answered all my questions and they were very friendly
Well I have always been reluctant to giving my money to Extended Warranty Co. in fear of them not paying for my car when something was to go wrong. I had a bad experience before. Well it started off a little shaky because the original salesperson wasn't available when I had questions regarding my monthly payment. However , Jenessa wonderful self took care of me and gave a more reasonable monthly payment. Now, they only got 4 stars thats just in case if something happen to my car and they don't fix it.
The customer service is great. Jordan was a tremendous help and went above and beyond a customer service rep. He was a great help and had excellent advice.
Rick did a good job at changing my address