Endurance Warranty Services

I've received this letter several times in the past and threw it out. I never owned a car, yet receive this "Current vehicle expiring" notice to contact this company for "immediate response requested" regarding my vehicle data.
Plus my name is misspelled . they have me as Jadwiga *** instead of

I bought my car used 5 years ago and there wasn't a warranty then, so how could there possibly be one in my name now?

Steven was very helpful and pleasant to deal with over the phone, especially since we were cancelling a new warranty repair contract. He confirmed the cancellation by email which we appreciate very much. I wish that all contract managers that I have to deal with over various transactions were as helpful as he was. If I need a warranty repair contract in the future I will most certainly consider ENDURANCE.

Wonderful company and service. Even after I dreadfully told them I was already locked in another warranty, they were still very helpful and I would recommend them to anyone. When I purchase my next vehicle, I will definitely be looking for their services.

I think the advertisement I received for this company borders on a fraudulent scam. The letter is presented so that it appears to be sent by a car dealership advising that the vehicle warranty is about to expire and encourages the recipient to replace the coverage or be at risk of financial liability for repairs. They sent the letter multiple time stating 'alert notice' in the heading making it appear to be a critical notice rather that just an advertisement.

I had to give one star because the review cannot be submitted unless one is checked. I actually give them 0 stars.

Endurance has an excellent relationship with our service provider. Coming off the *** standard warranty and moving to Endurance has been seemless.
This is our second experience with a warranty provider and it has been very positive.

Got yet another letter from them claiming my *** was out of warranty and that I had a couple weeks to contact them. Never had a *** and I haven't lived in Illinois since my early 20's.

Customer service is top notch, every person I’ve had to speak with has always been very professional, nice and talk to you like a friend.

April took my call to change my payment method and within minutes she took care of everything. Thank you April for being very professional. It was a pleasure doing business to with you.

Ive purchased an warranty for my *** back in august 2018 after my dealership warranty expired. As of November 2018 my car started to exhaust white smoke so of course I had it towed to a mechanic. Not aware of the issue, I had the mechanic contact the warranty company, the reason I pay $200.00 a month along my car note and card insurance. Nevertheless, few days passed and I haven't heard anything from the warranty company, I followed up with them. Upon speaking to a representative they told me the claim is denied because of mileage discrepancies. First mistake, I HAD TO CALL THEM. Next, I asked the rep if there was a mileage discrepancy, why haven't the policy been canceled? So after going back and forth, the asked me to submit an oil change receipt from 30 days after the policy was purchased. Cool, I emailed the document the same day. Few days later, I didn't hear anything so I CALLED AGAIN. Upon speaking to another rep ( after being on hold for 45 mins) he told me the document was being reviewed. I asked the rep is there anything I can do to assist being that I will be charged for storage at the mechanic. He insist I submit a bill of sale. Complying as usual, I contact. the lender (*** bank) to send me a bill of sale. When I received the bill of sale I went and forward this bank document to Endurance. Few days passed again, no contact from Endurance, I called them and now they are saying they need more documents. It is now 12/20/18 my car has been at the mechanic for over a month, my policy states I only have to submit a document from 30 days after my policy was purchased. The lack of professionalism and customer service is disgusting. I asked to speak to managers, I never speak with one. I email them and ask for someone to call me, no one calls. The constant back and forth with all of the sudden documentation requirements is ridiculous.

So far they have paid all claims for me. Can't complain about this company.
The rental available for only 5 days is a little short. Adjuster took 2 days to look at it the concern. Other then that that have done everything they said the would. Thank you Max for working your magic!

Smooth process

I received very good customer service honest and friendly.
5 star service...thank you.

When we bought our vehicle we purchased the highest level warranty that this company offers, the Premier plan. We were only given a pamphlet with the coverages listed and never received a full contract them.

Now they are denying a claim on our vehicle for a part that is listed in the pamphlet. I spent 1.5 hours on hold and on the phone with different representatives and “supervisors” today. The first supervisor was adamant that it was listed in the excluded items and emailed us a copy to go through with him. Then after being extremely rude and condescending, he was unable to find it in the exclusions. Because he was clearly embarrassed about lying and being so rude, he transferred us to another manager:

Now that manager has changed the story and claims that it is not covered because it is not specifically listed in the covered items. However, the part is covered, it just goes by two different names for the same part. The repair shop has tried to explain this and we did as well.

This company will do anything they can to lie and get out of doing a repair, including not providing the service contract to begin with. The hold times to even talk to some one are ridiculous for both us and the repair facility. My guess is they are hoping you will get so frustrated with waiting you will hang up, thus avoiding having to pay out for repairs.

I don't even want to give this obnoxious company a one star rating. I've received unsolicited phone calls 5 times a day, all from random local phone numbers in my area. Every time I block one incoming phone number, a new one is used. Letters are also sent to my house and when I ask them to stop contacting me, they continue to call and send multiple letters. This has been ongoing for the past year and I'm at my wits end.

How do you get off this company's mailing list? I'm furious with the car dealer who sold me my used car, since I'm sure they were responsible for disclosing my personal information to this company.

Wish I could leave 0 stars I did all my homework when looking fir a warranty I picked the best plan for me from endurance website and was sure I had supreme turns out I had xtra supreme which doesn’t mean better but is less coverage then what I specifically asked for and paid for so don’t trust the sales people onthe phone the only want commission but definitely read the contract when you receive it to cancel before the 30 days if it’s not what you want this is the 4th car warranty company to play me my next car will be 0 miles so I don’t have to deal with these sham warranty companies it’s ridiculous how they get over on people

Endurance was very responsive & handled my claim quickly. Camelback Subaru was impressed with them as well. I highly recommend Endurance.

Extremely dissatisfied with this company. What they tell you they will cover is not true. The go the extra mile to not pay for anything. I almost feel like this is a scam. I took my truck in for a water pump to get repaired they denied my claim for the water pump and everything else that was claimed was denied. Do not waste your money.

Honestly very disappointed I will be canceling my policy.
The warranty states you cannot make a claim until after 60 days grace period and 1,000 miles.

I have had the policy for 64 days and right at 1,300 miles on the vehicle.

I had been traveling when the oil pump went bad while I was driving I was un aware of it so I kept driving for a couple of days, I noticed I started getting a loud ticking under the hood.

I took it to a local garage to have it looked at.

Because I had continued to drive my vehicle it with the oil pump failing it caused even more damage, to the lifters because of no oil circulation basically the lifters were getting hot from friction and no lubrication it wore the lifters down not all of them and not super bad but yet enough to have to replace.

Of course if I would have known this while I was driving I wouldn't have pushed it.

There was no indication on the gauges or anything, I didn't discover this until I had parked the vehicle at home, started it up the following day and it was loud humming and then started ticking loud it got worse and that us when I took it to the local garage about 3 miles from my home.

As it turns out this was the 62nd day of being past the grace period of being able to make a claim and of course almost 300 miles of the 1,000 mile rule so technically I am eligible.

Meantime the mechanic called into the claims dept.

They denied the claim saying that it's on the 61st day past the grace period I had them corrected its 63rd but hey I get it.

They were insinuating that the problem was pre existing and that I was attempting to make a claim and pull it off as it just happened.

I called the claims dept myself to ask as to why of course I get the standard BS contractual agreement shpil.

I explained the the rep that before I bought the vehicle that I had a certified bumper to bumper inspection and that I have that documentation...I told the rep. that oh yeah I really wanted to ruin my engine in the vehicle I fell in love with and just bought and had only 3 months.

I further explained to him that an extended warranty hadnt even crossed my mind, and had no reason to considering I had the vehicle inspected I have a great vehicle.

The only reason it even came about was because I had been contacted by them, after speaking a few min with the salesman I thought hey ya never know...the last vehicle I had I spent a fortune in repairs so I thought alright I will do it.

But jees didnt even think in would even be using it.

The vehicle had been running awesome and I'm thinking the whole time why do I even need to pay on a policy I will prob never use.

So here I have a vehicle that needs work donei
and I can't even use the policy that I had to make a deposit and initial payment and paid two other payments
So that was initially
$227 up front plus two payments of $133 each
So that almost $500 I have forked out it's only going to cost me around $800 to get the work done I need so that almost $500 down the tubes that I could have in my savings so now because I can't make a claim its costing me double to pay for it out of my pocket.

And get this they said I am past the timeline of getting a refund so I just got completly shafted.

I suggest do not purchase one of these policies cause you will pay your money and when it comes time for them to pay up they will find a reason not to pay up so your money is just gone.

Lesson learned DO NOT TRUST ANY OF THESE EXTENDED WARRANTY COMPANIES.

I will be checking further with my attorney to see what legal options I have.

Vernetta *** was absulutly the best, she understood my issue and actually helped me even to keep me as a customer. Thank you so very much
Steffen. M