Endurance Warranty Services

I have a corporate leased vehicle, I do not even need coverage. I love the fact that I need to call them back and verify MY make and model. Has SCAM written all over it. My letter also states that I have received multiple notices and have not contacted them, ALL LIES. Threatened me that my coverage will lapse, I do not even have their coverage. Scam, scam, scam.

Continues to bug me via phone and mail despite me not having a car and NEVER having a car. The 5 Star reviews are OBVIOUSLY astroturfing. Not even ONE regular actual customer would come to Revdex.com just to comment on how friendly a specific customer service person was...let alone hundreds of people within a week of each other. In other words, you can't trust the Revdex.com anymore either.

I purchased my warranty from this company back in August of 2016 (Contract # ***8 just to let you know that this is not a fake post). Every time a repair was needed for my vehicle it was like pulling teeth attempting to get this company to pay for the repairs even though this companies claim to fame is worry free repairs. The repair facility would always call me stating that they were having issues with this company in getting a claim approved or paying for a claim that they already approved. I have spent hours on the phone attempting to contact Endurance in order to assist with the process of getting my vehicle repaired even-though in my contract all repairs were covered. The most latest unethical issues had occurred in August of 2018. I took my vehicle to a repair facility for overheating issues. I claim was sent to Endurance by the facility and what was causing the overheating issue, but Endurance declined to repair half of the components that the service center had recommended to replace. When I called Endurance to verify why they declined to repair the parts that were causing the overheating issue (which was the water pump that would have been a 500 repair), after waiting on hold for about 40 mins before I could speak with someone they just gave me the run around stating that their inspector they sent out didn't think that the water pump was the issue. The repair facility had told Endurance that if the water pump wasn't replaced it could end up causing engine damage. So as a result I was not only stuck with paying for my deductible for an incomplete repair but also they stuck me with the diagnostic fee for the repairs that Endurance declined which costed me about 400 dollars. So after I picked up my vehicle in August it drove fine for about 2 months then it overheated again causing me break down on the side of the highway with my family in the car. As a father you depend on a reliable vehicle to make sure your family has safe passage from point A to point B. I contacted roadside assistance (which is part of my Endurance contract) to have my vehicle towed but they stated that they didn't have my information in the system and I needed to call customer service. So I called Endurance which was about 30 mins before they closed, stayed on hold for around 30 minutes before someone picked up the phone. The representative asked to place me on a quick hold and then disconnected the line. I called right back and they were closed. So I had to pay to have my vehicle towed to the closest repair facility since they charge by the mile. This repair facility even stated that the water pump was faulty, so this time Endurance approved the claim for the water pump (500 dollar repair) but by that time the damage had already been done. After I picked up my truck, after the repair the very next day it overheated again, so I took it back to the dealership for diagnostics and they informed my that my engine was blown due to overheating issues and directly because the water pump was not replaced back in August when advised that Endurance declined to repair. So another claim was sent out to Endurance and the repair facility contacted me to authorized a 1770 dollar tear down of my engine. I SHOULD HAVE NEVER AUTHORIZED THAT TEAR DOWN. So they performed the tear down and Endurance sent an inspector out to the repair facility and declined the repair due to the engine being warped because of consistent driving of my vehicle when it was overheating. I told them that the engine was damaged due to them declining to replace the water pump back in August which caused the engine damage because it WAS NOT DAMAGED back in August when the facility for the block test. The Endurance rep told me that I should have gotten it replaced back then on my own so that it was my fault. Even though you take care of your vehicle to the best of your ability, failures happen so you depend on these after market warranty companies to take care of those failures, help keep you and your family safe and look out for your best interest. They failed me as a customer, I was stuck with a 1770 bill for the tear down that Endurance requested, so I could pick up my vehicle that is no longer running and put another engine inside the vehicle myself which is going to cost me another 5 to 8 thousand dollars. These people will do everything to get out of repairing your vehicle but still take your money. They knew that the engine was blown and the tear down wasn't even needed. When I asked to cancel my policy and how much money I will get back because I still have 2 years / 30 thousand miles left on my warranty with them, the rep said that he refused to provide me with that information until I send them a notarized letter of cancellation with my mileage on the letter. I then proceeded to tell the agent that you guys already have that information from the inspector you just sent out to look at an engine that they requested to have torn down and declined to repair. At this point I was just done, I spent hours of the phone attempting to get in touch and talk to these individuals. Every time I would request to speak to a manager, they were always in a meeting and would have to call me back. To this day I've never received a call back and would have to call in myself to speak to someone. They have cost me more money than I would have ever imagined. I will never get an aftermarket warranty again and I'm in the process of speaking with legal counsel to seek litigation against this company. I'm not telling anyone to leave this company, just be careful and never authorized a tear down for any major components that need to be repaired because Endurance will find a loop hole to stick you with the bill.

Terrible extended warranty... took my vehicle in to a dealership they misdia it, towed it to another company to which they found a problem called Endurance Warranty to which they sent an inspector out to look at the vehicle... 2 days later got denied on the claim because the tires were t the size marked on the door... read the fine print of the contract and it is in the contract about alterations to the vehicle but when I called about getting the coverage I told them the vehicle had a lift on it and over sized tires they said it wasnt a problem... Immediately canceled this warranty..

Worst company ever, such a scam if you want to give your money away these people will definitely take it. I was sold on a bumper to bumper plan that would cover any and all problems for the next 2 years of this almost $3,000.00 insurance plan. Since then I’ve had electrical and engine issues that I am now hearing is NOT covered and needs to be paid for by myself. WHAT IS THE POINT OF HAVING A INSURANCE POLICY!!!!

These people are scammers! I got a letter from them stating I needed to contact them to extend my warranty on my vehicle. I do not HAVE a vehicle!

I was contacted by this company and pitch to sale about my warranty and I asked a lot of questions mind you my phone is recording also they told me all my electrical everything bumper-to-bumper was covered except gaskets and seals so I've been paying on this and my AC and heat controls quit working I called them they said go to a dealer and get an estimate and then declined it so I was out $600 just for the part plus the diagnostic when they told me everything was covered except gaskets and seals now they keep pressuring me for the money when I said I'm not going to pay for this and I think you should give me my money back on what I have paid because you told me it was going to cover this and now you're not covering it very disappointed I'll probably end up in court with this

"CONSUMER BEWARE"

Endurance will sell you a lie and leave you to endure a costly experience.

Late December 2018 my started not accelerating normally out of first gear,
I call Endurance for a warranty coverage, which I was told would be covered.

The auto repair shop my car was taking to, stated the bearings had issues,
Endurance was contacted by the repair shop, and an inspector was dispatched.

The inspector inspected the car, left without returning my car keys and remote.
After I found out I reported it to Endurance and Endurance contacted the inspector, which claims he turned the key in.

A breakdown was insisted by the inspector, without me knowing details and having the option to not endure breakdown expense if a denial of repair for wear and tear.

Knowing the year and mileage of my car, why was a I sold a policy that does not cover wear and tear, and not told prior to purchasing this warranty that is is worthless for my car. Just about everything on this old car failure will be due to wear and tear.

Now January 18, 2019 I am stuck with a $3000 dollar bill, due to Endurance insisting on a transmission breakdown.

1. Endurance has failed to uphold the contract by refusing me service without reasoning after I upheld my end of the contract.

"CONSUMER BEWARE"

We purchased a extended warranty contract with the said Company, with the expectations that they would cover the costs of any type of engine failure or issues with the drive train on our 2011 ***. Well the time came in the last part of Dec 2018 when we had a error code come on.. The contract booklet said to take it to a authorized repair facility of our choice for a diagnosis and estimate. After receiving the diagnosis that the error code *** was a stretched timing chain we contacted Endurance to file a claim, they sent out a 3rd party inspector (Scott) to confirm the vehicles problem and that it was at a authorized repair shop. After a brief discussion with my mechanic the inspector agree'd it was a stretched timing chain error code. ( Timing chains and tensioners are specifically listed in our warranty contract as COVERED items) But yet 2 days later after having to call Endurance because we had not heard back from them they told us our claim was denied because the chain had not gone to catastrophic failure??!! I argued with the service reps on several attempts to get them to reverse there decision telling them that my mechanic stated the engine in our 2011 *** is a Zero Interference Engine, meaning if the chain completely fails it causes the valves to impact the pistons thus totally destroying the engine! We thought we were being smart to at least catch the problem in the early stages of timing chain failure.. We finally gave up arguing with Endurance. we just wanted our *** fixed.. our Mechanic went ahead with the Timing Chain replacement only find out the damage was already done to the engine from metal shavings from the original chain.. now we are looking at having to replace the engine.. at the cost of $5200 +... we are afraid to even try contacting Endurance anymore knowing we will get nothing but the run around.. We refuse to make anymore payments for a service that is nothing but a scam..
The Contract ID :

Asked to be put on their do not call list that I didnt need their services. Lady kept asking for my new vehicle and said well I'll put this down and what about this vehicle. Second vehicle she named wasnt mine but a family members car. Never had ownership of that told her I wanted to be off their contact list which she replied with well well what's your new vehicle I'll put this with this many miles. It's none of her business what I drive now and I want to be off their list.

Hello I'm Steven *** this is regarding my vehicle warranty I have a active contract with endurance warranty on a2003 *** se license plate #*** NM my vehicle has a clean title when I took out the registration and changed everything over from Texas to New Mexico it came back a clean title not this was way before I purchased this warranty Wich I was asked by an administrator curtrel is the supervisor spoke to my contract number is *** I have the silver plan that covers roadside assistance rentals and certain components on the vehicle if it where to break down transmission is one Wich is what's needing to be serviced in the contract book on the terms and condition one of the first things that says is important notice administrator authorization for contract claims and additional benefits is always required prior to any service being performed the administrator can be reached at so-and-so number which I contacted prior to the vehicle getting towed and I the diagnostic on it so they already started approving services on the car to the contract but when it came down that the car is B service on the transmission didn't want to prove it I am still being charged money is still being taken out of my checking account for this contract so they need to proceed with the claim

Where to begin. I will start by warning the "CONSUMER BEWARE". Endurance warranty llc is not the business they claim. I believe the highest reviews. 5 ?? to be paid. They are to cut and dry. Almost scripted. An honest review is given by a consumer who has had an honest experience. In this case it's negative experience that tells the truth about this business and it's practises. Upon research and inspection of this co. I have found several missleading and false advertising claims. LIES. This is a direct quote from Endurance.
"What problem is Endurance trying to solve?
It has always been Endurance's #1 priority to protect consumers from the increasing cost of automotive repairs that plague drivers across the nation. The fact is that no matter how well a vehicle is built, it will eventually break down. With Endurance, when your vehicle breaks down, we've got you covered. It is the motto of our company to "Empower Confidence for the Road Ahead," which we do on a daily basis."
Endurance claims to be rated A+ by the Revdex.com. This is a false and misleading claim. They also claim to be accredited by Revdex.com. This also is a false and misleading claim.
Direct quote from Endurance.
"What sets Endurance apart from the competition?
Endurance is the only company that is both A+ rated by the Revdex.com and Gold-Certified by the Vehicle Protection Association -"
This again is a false and misleading advertisment. Endurance is not the company they claim to be. Still skeptical. There's more. And the numbers don't lie.
Direct quote from Endurance.
"How does Endurance measure success?
At Endurance, success is measured by customer satisfaction. Endurance has helped hundreds of thousands of drivers protect their vehicles, and has on average saved each customer $1,823*."
Direct quote from Endurance.
" What is something you wish every consumer knew about Endurance?
One thing that Endurance wishes that every consumer knew about is its excellent record of reliability. For example, paying out claims – Endurance has paid out over $25 million in claims and that number continues to climb each and every day."
I'm not sure what you policy entails but my limit of liability is $12,500. for 4 years / 66,000.mi. With a total amount of $7,968. I pay over the next 4 years. $1,823. is about 1/4 of my total plan payed to Endurance.
Now. 100,000. customers with an average of $1,823. paid in claims over 1 year totals $182,300,000. Those numbers don't add up. LIES. My payment was reduced and I will be paying $4,995. over the next 4 years. $5,000."after rounding up." × 100,000. = $500,000,000. "In 4 years" ÷ 4 = $125,000,000.
Endurance has been in business since 2005. In the past 10 years Endurance and it's insurance provider have pocketed. $1,250,000,000. Do the math yourself. The numbers don't lie. But endurace certainly does. They have one objective. To get your money by whatever means necessary. With that kind of money they can pay for any type or advertising they need in order to reel us in. The consumer. By making false claims and paying for false advertising. By using the internet and TV with celebrities in major advertising campaigns designed to draw us in.
"CONSUMER BEWARE"

my experience has not been good at all. I purchase this warranty because I was told it was the best and cover everything from bumper to bumper. I brought in my *** to dealer because the heat was not blowing. I was told from the dealership that the control heads needed to be replace. The control heads is what tells the blower to go on and to go off. The dealership called endurance warranty to put in the claim and was told it was denied which didn't make any sense since the control heads control the blower. I then called warranty company spoke to customer service rep and was just told their was nothing they can do it not covered. I tired to talk to them to ask why it didn't make sense and no body wanted to listen. Again I was just told it not covered. I ended up just picking up my *** from the dealership because I didn't have money to fix it. It was expensive. I still do not have heat in winter when it is 20 degrees outside. I am driving around with two small kids with no heat. I just don't understand why people sell this product and say it covers everything from bumper to bumper which is false. please do not waste your time or money on endurance warranty.

This is a scam! We followed all of the rules, had our car regularly serviced by an approved mechanic, as the conditions say. What happens when our transmission goes out unexpectedly? They refuse to cover it! They claim that we kept driving after the transmission went out. We called Endurance the minute it happened from the car. We had the car towed to a mechanic. We did EVERYTHING we were supposed to do. Don’t waste your money!

This company keeps calling me about an extended warranty for my vehicle which is 14 yrs old and I am getting rid of. I have never done business with this company or have any reason to, but they keep sending me alert notices by mail as well as calling my number constantly. To me this is a form of harassment and they should be made to stop.

THEY SEND LETTERS WITH STATEMENT / EWS-VEHICLE SERVICES DIVISION RE:VEHICLE ALERT NOTICE, IMMEDIATE RESPONSE REQUESTED. INSIDE IT SAYS : OUR RECORDS INDICATE THAT YOU HAVE NOT CONTACTED US TO CONFIRM YOUR SERVICE CONTRACT IS UP TO DATE.

THIS IS VERY MISLEADING AND CAN CAUSE PEOPLE TO THINK THEY NEED TO CONTACT AND PAY FOR SOMETHING THEY NEVER HAD IN THE FIRST PLACE. THIS IS QUITE DANGEROUS FOR INDIVIDUALS WHO MAY BE ELDERLY AND NOT QUICK WITTED, AS WELL FOR THOSE WHO ARE OF LESS INTELLECT. IT TOOK ME SEVERAL TIMES TO REREAD IT THE FIRST TIME I RECEIVED THIS SCAM MAIL TO FIGURE IT OUT. IT ANGERS ME, AND I FEEL THEY ARE CAUSING MANY PEOPLE TO BE VIOLATED BY THEM. I NEVER HAD A CONTRACT WITH THEM AND HOW DARE THEY SEND THIS TO ME AND OTHERS MAKING IT LOOK LIKE WE DID! THEY ARE CHEATING PEOPLE WITH THIS WORDING.

ZERO STARS! I signed up for my warranty in June 15, 2018. I bought and paid for the top coverage because it was the only coverage to cover all components besides wear and tear. I have a ***, I want to take great care of it, and Endurance gave me the confidence in them. BUT before I knew it, I was ripped off out of hundred of dollars that could have gone to my vehicle repair.
Yesterday (1-4-19), I took my truck to a shop because it was having an issue. I was sure it was covered and not from "wear and tear." My car was diagnosed, I gave the mechanic the information for my extended warranty, and we called Endurance. We were transferred. Then after providing all my information we were told my warranty was not with Endurance. We were transferred again ( and provided this number 866.590.8420). We got on the line with this company "United Care" (I believe) they took all my info again, the mechanic described the problem, and then he was told "it was not covered." I got on the phone and asked why, where, and how to be provided in writing. I was transferred to another person to get me this information.
I was ready to cancel my policy, at this point it had no value and just taking my money. I spoke to a lady (I do not know her name) about why I called and she said "let me see what I can do for you since it's not covered." She offered me the $208 off (meaning not to pay this month's bill) and $400 off for my next/future bills. Then, she began to ask my mechanic some questions (parts, price, labor, total cost). It appeared as if she could cover my issue but was trying to avoid the full responsibility of the total cost for my repairs. This was so confusing. So my mechanic asked for clarification, "so is she covered?" She jumps down his throat claiming that he's trying to rip me off when the biggest rip off was THIS COMPANY. She said he was badgering her. I was appalled at how rude she was being to this mechanic. She did not let me interject or say anything. After listening to her go off on us, I finally I said to her "Mam, I don't have the ability to ride around town when my vehicle needs repairs. If you can offer me to take off the $600 (the cost of my repair) why can't you just pay this man? This man is an honest man (which he was a recommendation and does great work) and he is being kind to you." I was in disbelief on how she talked to us.
This was the behavior of someone trying to deceive a person. She was very unprofessional, rude, disrespectful, and high tempered which is unusual characteristics of a typical customer service representative. She definitely needs some training and a position where she's not in contact with the public. No one deserves to be treated in this manner. But to continue the call, I asked her to calm down, and to not to be emotional so I can get the answers I need. I explained this is my first time making a claim (which was a terrible experience), I need my vehicle repaired, and I've been paying this insurance on time monthly. She hung up on me. My vehicle is still not repaired and after calling back I have been transferred, transferred, and transferred!
DO NOT WASTE YOUR MONEY WITH THIS COMPANY!!!!!
CANCEL THE POLICY!!! THERE IS ANOTHER WAY.
HERE IS HOPE: FIND/GET A RECOMMENDATION FOR A GREAT & HONEST MECHANIC.
I WANT MY MONEY BACK! I PAID THEM OVER $1500 FOR NOTHING! THEY DIDN'T WANT TO PAY A $600 JOB! I WANT MY MONEY BACK! ENDURANCE IS RUNNING A SCAM!
They lie and say they are A+ rated, THEY ARE NOT. They will gladly take your money and tell you they won't repair your car BUT STILL do not want you to CANCEL your policy. This company has insulted my intelligence, DON'T LET IT BE YOU!

Gordon was very helpful and pleasant to deal with over the phone, especially since we had cancelled a new warranty repair contract, but were subsequently billed for it. He confirmed the cancellation by email which we appreciate very much and put me at ease. He was very courteous and has an exceptional way of dealing with people. I wish that all contract managers were as helpful as he was. If I need a warranty repair contract in the future I will most certainly consider ENDURANCE.

Excellent Customer Service!

I purchased an extended warranty for my 2012 *** from ***, for Endurance Warranty. I took the vehicle into a mechanic due to a ticking noise. No other issues were present showing any issue, no check engine light, no misfiring. Mechanic states due to rocker bearing going out it caused wiping out of cam lobe, further inspection found engine debris in oil filter, recommends replacing engine. Endurance denied our claim stating that since I did not have the car towed to mechanics shop I was at fault for engine failure. There was no indication of any issue other than a noise. I was told no automotive knowledge is no excuse to not have it towed. That makes zero sense! I call *** and am in the process of demanding my money back! Please everyone BEWARE of this company! They will take your money and NOT fulfill the contract!!!