Endurance Warranty Services Reviews (%countItem)
Endurance Warranty Services Rating
Address: 400 Skokie Blvd Ste 105, Northbrook, Illinois, United States, 60062-7937
Phone: |
Show more...
|
Web: |
|
E-mails: |
Sign in to see
|
Add contact information for Endurance Warranty Services
Add new contacts
ADVERTISEMENT
This company has been manically soliciting me since September via phone and paper mail. They suggest that my warranty is going to expire and their correspondence has an invoice printed, that if not properly reviewed could be mistaken for a true invoice. When you call they do not want to provide any details to you. They say your auto warranty is going to expire but don't know what year, make, or model vehicle you own. When I challenged one representative he hung up on me. I've heard of such Ponzi schemes and I am very leery of this company. My mother is 75 years old and we share the same name and address, she was literally under the impression that she owed this company close to $13,000 as suggested in their "example invoice".
Endurance is a certified member of the Vehicle Protection Association (VPA). As a certified member, Endurance follows the VPA's Standards of Conduct.
Please note, Endurance does not make "cold calls" or any outbound sales call unless specifically requested by a consumer via our online portal. There are many companies in the industry that do not abide by the VPA's Standards of Conduct and may be making unsolicited calls. Endurance understands the frustration that this can cause to the consumer and the confusion that may result when the consumer receives a mail piece from Endurance at the same time as these solicitation calls. Endurance can confirm that the solicitation calls did not originate from Endurance. Endurance recommends that the consumer determine from what company the calls originate and contact that company to ask that they cease.
We are sorry for the frustration that Endurance's mail piece caused the consumer, and as a result of the consumer's complaint, our company placed the consumer on our internal "Do Not Mail" database to ensure that he does not receive any future direct mail advertisements from our company. Please allow up to 10 business days to process this request. The consumer may still receive additional mail pieces sent during the processing time.
I don’t have a warranty through them but yet they continue to harass me with unsolicited calls and now mailing me letters. SCAMMERS
This company is a total scam. All the five star reviews you read are written by the company themselves. Do NOT fall for it.
I bought a warrentee for all manufacturers lubercated parts at 89,000 miles roughly. At 102,000 miles my torque converter went in my vehicle endurance refused to pay for it claiming it is not a lubercated part covered under there warranty. I forked out $5203.60 to pay for the torque converter and the transmission which should have been covered under all manufacturers lubercated parts warranty I purchased.
Please be advised, the consumer has a Select Premier vehicle service contract. The Select Premier is a stated component coverage. This means that all eligible components are listed on the contract (attached). Any part not listed for coverage in the contract is unfortunately not eligible for coverage. This information was communicated to the consumer at the time of sale, prior to purchase. Additionally, Endurance sent out a copy of the consumer’s contract for review with a 30 day money-back guarantee if the consumer wished to discontinue the contract.
The failure to the consumer’s vehicle was determined by the repair facility as well as a third-party independent inspector to be caused by the failure of the torque converter. Per the consumer’s contract, coverage is provided for:
TRANSMISSION: All lubricated internal parts contained within the case. Computer modules & solenoids; filler tube & dipstick; vacuum modulator; and internal linkage. Transmission case ONLY if damaged by the Breakdown of a lubricated internal part.
As the torque converter is external to the transmission case and is therefore not a lubricated internal part contained within the transmission case, it is not listed for coverage and the claim was subsequently declined.
At this time, the consumer’s contract is active and eligible for future claims. If the consumer wishes to discontinue, Endurance can expedite the consumer’s pro-rata refund and return the last monthly payment in the interest of customer service. Endurance has been unable to reach the consumer.
Complaint: ***
I am rejecting this response because: for one no one has tried to reach out to me. When I was sold this contract it was under faults information as all manufacturers lubricated parts were supposed to be covered, a torque converter is a manufacturer lubricated part.
Sincerely,
Marion
Upon receipt of the consumer’s response, an additional internal investigation was performed. This investigation included a review of call recordings from the purchase and verification of the contract. It was confirmed upon review of the call recordings that the consumer was advised correctly that in regards to the transmission, “all lubricated internal parts contained within the case” was stated to the consumer. At no time in any recorded call did an Endurance representative state that “all manufacturer’s parts” were eligible. As the initial purchase was in May of 2018, Endurance understands the consumers’ confusion at this time. In addition to properly describing the coverage on the phone, Endurance sent out a copy of the consumer’s contract for review with a 30 day money-back guarantee if the consumer wished to discontinue the contract.
As the torque converter is not contained within the transmission case, the torque converter is not an eligible component per the consumer’s contract, and the claim will remain declined. At this time, the consumer’s contract is active and eligible for future claims. If the consumer wishes to discontinue, Endurance can expedite the consumer’s pro-rata refund and return the last monthly payment in the interest of customer service.
Purchased a "Vehicle Service Agreement" from Endurance - through a local Auto Dealer (April 2018). Terms: Service Agreement in effect for next 50K miles or unit April 2021.
10 months (Feb 2019) and 5300 miles later the covered vehicle developed a Timing Belt Cover Oil Leak. Took vehicle to authorized service provider and filed a claim as per Endurance's procedure.
Paragraph VIII.C.1 of the contract states that "timing chain/belt" is a "listed component".
Paragraph VIII.C.14: Seals and Gaskets states "all listed components are covered".
Endurance has denied the claim. They stated that the "belt" is covered, but you cannot seal a belt; therefore the "belt cover" and "Cover seal" is an non-listed component and not covered.
VERY DISINGENUOUS.
Upon receipt of this complaint, the claim was submitted for review to the Director of Claims. The review determined that the repair facility reported failures to the transmission cooler lines, timing cover, and timing cover gasket. Unfortunately, these components are not listed for coverage on the consumer’s contract. Although the timing belt is eligible for coverage, there was no reported failure to the timing belt. Seals are listed as eligible for covered components, however as the timing cover is not eligible for coverage, the timing cover seal is not eligible.
Endurance recognizes that the similarly named components may create a confusing situation for the consumer and will be reaching out to the consumer and the repair facility to provide clarification.
Complaint: ***
I am rejecting this response because:Exact wording from contract (emphasis added):C. GOLD COVERAGEGOLD covers the following listed components of this Section VIII.C.1. ENGINE – Gas/Diesel: All internally lubricated parts within the engine plus the cylinder heads, engine block, engine mounts, flex plate, flywheel and ring gear, harmonic balancer, intake and exhaust manifolds, water pump, oil dipstick and tube, oil pump, oil pump drive sprocket, timing chain/belt, and timing chain tensioner. The oil pan and valve covers are only covered if damaged by an internally lubricated part....14. SEALS & GASKETS: On all listed components are covered. (Seals and gasket coverage included only on Vehicle with less than 125,000 miles at the time this Contract was purchased).The dealership did not report that the Timing Chain Cover was damage, but reported that the Timing Chain Cover seals were leaking. Clause C.1 specifically lists the Timing Chain as a covered component. Clause C.14 Specially states: Seals and Gaskets: on ALL LISTED COMPONENTS (see Clause C1) are covered.Endurance continues to maintain that the Timing Chain Cover is not a listed component and therefore the seal of a listed component is not covered - in clear contradiction to their contract.It is completely unfathomable how Endurance can maintain that the Timing Chain Cover Seal does not seal the Timing Chain. This is clearly parsing of words and is wholly deceitful practice.
Sincerely,
Douglas
Please be advised, the timing chain and timing chain cover are two separate components. The timing chain is an actual chain and a mechanical component of the engine. The timing chain cover is a cover on the outside of the engine over the timing components. Although the cover seals the chain, the cover and the chain are not the same physical item. Please be advised, per the consumer’s contract, and cited in the consumer’s previous response, the timing chain cover is not listed for coverage. Although the chain is eligible, the physical cover is not. As the cover is not listed, the seal for the cover is also not listed.
In the consumer’s previous response, the consumer underlined the coverage section listing the timing chain. Please be advised, the component underlined by the consumer is the actual chain, and not the physical cover. As the physical timing chain cover is not eligible for coverage, the timing chain cover seal is also not listed, as only the seal of a listed component is eligible. Please note, this seal is specifically a “timing chain cover seal” and not a “timing chain seal”.
There was not reported failure to the timing chain itself.
My name is Tracie *** I have Endurance as my warranty company and I have been making payment to them each month. And my car went in the shop in Jan 2019 and they ask for me to submit my maintenance documentation . I submit everything they ask for and at first they was giving me a run around about more maintenance documentations. I gave them two receipts for from *** sale and one receipt from *** Tire & Auto. They was saying it was a problem with the two hand wrote receipts that *** Sale provided. So *** Sale give me a notarized letter, two receipts, and a invoice stating that this is what they provided to there customer`s . And Endurance still was saying that not enough to file a claim and the claim was denied. I been calling them for a month now and they still denied my claim I have give them everything they ask for I even ask them two contract *** Sale , to verify all my documentations. And they still haven`t gave me any help so now I am contract Revdex.com to get me some help.
On 2/20, Endurance received appropriate documentation of the vehicle's maintenance and agreed to continue the normal claims process. Endurance's Customer Resolutions Manager reached out to the consumer and advised them of this. The consumer stated that the vehicle was now at a different repair facility and provided the contact information for the new repair facility. Endurance's Claims department will be reaching out to the new repair facility to continue the claims process.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely,
Tracie
Representative Alvin *** carried out his duties with the experience and professionalism that you can expect from a top rated company.
Generally I think Endurance has a good product. However, I resent the hustle accompanied by a referral from the initial contact Daron to Anthony where Anthony attempted to change what was previously agreed to with Daron. Essentially, what this boils down to is a hustle by a disreputable representative Anthony in an attempt to decrease offered aspects of coverage detailed during the prior information supplied by Daron. When called on about this disparagement Anthony demeaned Daron by stating that he was new and didn't know what he was doing. When in reality Anthony was attempting to offer coverages different from Daron with the obvious aim of creating an undue advantage for Endurance. I find this to be appalling and unconscionable. Accordingly, Anthony should at the very least be reprimanded and or an apology should be forthcoming from the company.
I was denied my first claim on a steering fluid leak. They said it was a pre-existing condition and after speaking with the mechanic he said that there is no way someone can make such a conclusion. I called the warranty company to cancel my agreement and they credited my plan by $500 and offered for a free month which runs me about $200. Total repairs were about $2,000 so it was a nice gesture but I’d prefer they cover the repair.
I have asked I think her name is Angela on at least SIX different occasions, I want no more mail and no more solicit calls. Today I've received three calls and I've had it. They call about a car I have NEVER owned, and despite numerous attempts they keep calling and they keep sending me junk in the mail. I am disabled, my wife is disabled.
Please note, Endurance does not make "cold calls" or any outbound sales call unless specifically requested by a consumer via our online portal. There are many companies in the industry that do not abide by the VPA's Standards of Conduct and may be making unsolicited calls. Endurance understands the frustration that this can cause to the consumer and the confusion that may result when the consumer receives a mail piece from Endurance at the same time as these solicitation calls. Endurance can confirm that the solicitation calls did not originate from Endurance. Endurance recommends that the consumer determine from what company the calls originate and contact that company to ask that they cease.
We are sorry for the frustration that Endurance's mail piece caused the consumer, and as a result of the consumer's complaint, our company placed the consumer on our internal "Do Not Mail" database to ensure that he does not receive any future direct mail advertisements from our company. Please allow up to 10 business days to process this request. The consumer may still receive additional mail pieces sent during the processing time.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely,
Joe
This is a robo call saying how important it is that I extend the warranty on my car without any information provided regarding the type, model, year etc. of car. I am given two options 1)press 1 to never receive another call or 2) press 2 to speak to a customer service rep. I have done both. I continue to receive calls up to 3 a day, even into the evening. If press 2 for a customer service rep the call is discontinued. I have tried to return the call, and an operator says the number has been discontinued. Also, the numbers being used to call me show up differently every time, from all over Nebraska and several other states.
I do not have a car under warranty with any company.
I received a flyer Friday that says I have to call to verify the make/model etc of the car. It says "our records indicate you have received multiple notices and have not contacted us to update your auto file and to ensure no lapse in warranty coverage." "I can initiate a form online as I have had a personalized website created for you." I have not called the 877-number listed because nothing about this notice is legitimate and I am sure the phone number isn't either. In the fine print the company is listed as "Endurance Dealer Services, Endurance Warranty Services, and EWS Vehicle Warranty Services Division. It states Endurance Warranty Services LLC is an independent nationwide company marketing on behalf of leading third party administrators and is not affiliated with any auto dealer or manufacturer. This is an advisement to obtain coverage." The company is also listed as *** Inc., *** S. *** St. Suite 110, Greenwood Village, CO. 80111..
Please note, Endurance does not make "cold calls" or any outbound sales call unless specifically requested by a consumer via our online portal. There are many companies in the industry that do not abide by the VPA's Standards of Conduct and may be making unsolicited calls. Endurance understands the frustration that this can cause to the consumer and the confusion that may result when the consumer receives a mail piece from Endurance at the same time as these solicitation calls. Endurance can confirm that the solicitation calls did not originate from Endurance. Endurance recommends that the consumer determine from what company the calls originate and contact that company to ask that they cease.
We are sorry for the frustration that Endurance's mail piece caused the consumer, and as a result of the consumer's complaint, our company placed the consumer on our internal "Do Not Mail" database to ensure that she does not receive any future direct mail advertisements from our company. Please allow up to 10 business days to process this request. The consumer may still receive additional mail pieces sent during the processing time.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely,
Mary
Awesome service
We Identified issue with Payment Calculations and Endurance was quick to rectify that within thirty (30) minutes of purchase of the warranty services. They also suggested alternative payment options, which made positive impact on my monthly outflow as well.
This company is sending harassing and threatening letters to invoke fear in recipients in order to get recipients to call number and potentially get scammed into buying extended warranty service. This is shameful actions of a business.
I have a 2012 *** 6.2,my comes factory equip with power running boards both sides it came factory build that way no after market. I took my truck in for service and the running board on drivers side was malfunctioning .the repair shop called to get authorization to repair. I am suppose to have a top of the line coverage. They refuse to repair the running board. It is suppose to cover all mechanical issue factory. We Endurance and I went back and forth.They came the running was not listed. That my truck was not just a *** and the *** model came factory build this way. So It is not listed under item not covered or items covered so they taken my monthly premium payments but not living up to my coverage I think.
Please be advised, the Select Premier coverage purchased by the consumer is a stated-component coverage. This means that all eligible parts are listed by name on the schedule of coverage found on page 4 of the contract (attached). Any part not listed on the schedule of coverage is not eligible for coverage.
On 1/8/19, a representative from *** contacted the Endurance claims department to file a claim for auto repairs. The representative reported that the running boards were corroded, leading to a failure of the running board motors. As the running board motors are not listed for coverage in the consumer’s contract, the claim was subsequently declined.
Please note that Endurance recognizes that the electric running boards and motors are factory-installed equipment on this vehicle. The claim was not declined due to their status as factory or aftermarket, but simply because the failed component was not listed as eligible for coverage on the contract. Upon receipt of this complaint, Endurance’s Customer Resolutions Manager attempted on 2/21 and 3/1 to contact the customer to explain the claim. The Manager was not able to reach the consumer and the consumer’s voicemail was full.
Endurance is committed to the highest level of customer service and education and understands the consumer’s frustration when a non-eligible component fails. In the interest of customer service, Endurance has waived (paid for) the consumer’s March account payment. At this time, the consumer’s contract is active and eligible for future claims on listed components.
I purchased a vehicle service contract with Endurance back in October. the contract was suppose to cover my transmission. I was told to have my mechanic put in the claim when she did ,she was told I had to call Endurance. I call called and talked to Jeffrey *** and Valdemar *** both men assured me that after I corrected the mileage misunderstanding my claimed will be accepted. I was told that my mechanic just has to file the claim, for two months I was given the run around. I am requesting a full refund, for no services rendered.
Thank you.
Thurston R ***, Sr
On 10/20/18, the consumer contacted Endurance and purchased a vehicle service contract. The consumer stated that the exact mileage on his vehicle was 110,500 miles. As part of the purchase process, the consumer was transferred to a verification representative to confirm the details of the contract with the consumer prior to any payment being made. The verification representative asked the consumer on a recorded line if 110,500 was an exact mileage or an estimate. A review of the recorded phone call confirmed that the consumer stated again that it was an exact mileage.
On 12/22/18, 3 days outside the waiting period, a representative from *** Auto Sales contacted the Endurance claims department to file a claim for auto repairs. They reported the consumer’s mileage at that time as 177,677. As part of the normal claims process, Endurance acquired a VIN history report (attached). The history report showed that the consumer was well past the stated “exact” mileage at the time of activation. The consumer had a mileage of 157,459 on the vehicle in September 2017, a year prior to the contract.
During the claim review, the consumer sent in documentation from around the time of sale showing that his mileage on 9/13/18 was 175,487, confirming that the starting mileage stated by the consumer to be exact was falsified by over 60,000 miles. The claim was subsequently declined.
Please be advised, if the consumer had provided accurate and correct mileage at the time of sale, the vehicle would not have qualified for the current Select Premier level of coverage. Endurance applied the Select Premier in good faith that the consumer had provided accurate information. Once the discrepancy was noted, Endurance offered in the interest of customer service to restart the consumer’s contract at the proper level of coverage, with all monies paid in to be transferred. The consumer declined and cancelled his contract. The pro-rata refund due to the consumer is processing and is scheduled to be mailed on 3/1 to the consumer’s address on file.
Mrs. was an awesome representative. She was very helpful...I was thinking about changing to a different warranty company. But, after talking with Mrs....it all started to make sense. On top of that she was very pleasant and professional.
The gentleman I spoke with was awesome. He was professional, polite and curteous. Wish I had employees at my place of work like him.
This company sends notices every week to my son, Andrew ***, myself, and in my maiden name, Michelle ***. Each notice says Immediate Response Required. We do not want anymore notices from this company.
Upon receipt of this complaint, Endurance added the consumer to our internal “Do Not Mail” database to ensure that she does not receive future mailings from Endurance. Endurance is sorry for the frustration that the mail piece has caused the consumer and is committed to the highest level of customer service.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely,
Michelle
I have recieved mail from this company requesting that I contact them to have my vehicle service contract activated. I dont own a car and I've never contacted this company.
We are sorry for the frustration that Endurance's mail piece caused the consumer, and as a result of the consumer's complaint, our company placed the consumer on our internal "Do Not Mail" database to ensure that she does not receive any future direct mail advertisements from our company. Please allow up to 10 business days to process this request. The consumer may still receive additional mail pieces sent during the processing time.