Endurance Warranty Services Reviews (%countItem)
Endurance Warranty Services Rating
Address: 400 Skokie Blvd Ste 105, Northbrook, Illinois, United States, 60062-7937
Phone: |
Show more...
|
Web: |
|
E-mails: |
Sign in to see
|
Add contact information for Endurance Warranty Services
Add new contacts
ADVERTISEMENT
While I did endure a fair amount of stress working through my first claim (due to an Inocent typo error on my part). I will say that it took many conversation and quite a few Endurance staff escalations but I am pleased with the outcome. I want to especially call out the Claims shift supervisor “Art” who while towing the corporate line did understand my point of view, kept me informed and finallly got the desired outcome with a follow up call today. I feel I was made whole Thank You
My car steering got messed up and I took it into ford to look at it and provided my endurance card process went okay there was a confusion with a maintenance plan I had on my vehicle that endurance thought it was another warranty luckily they saw it was just maintenance for oil changes and covered the expenses process went smooth after that . They took care of the claim
Deceptive advertising impersonating DMV licensing form or mandatory response for insurance coverage: This company sends out at least one unwanted junk mail per month. My lack of contact does not stop them from sending out more junk. Its deceptive appearance impersonates DMV licensing notices; once open, it impersonates a mandatory insurance payment -- to this company. The header above the address header says ""Vehicle Service Division". This can use fear tactics on someone new to the state. The center portions says, "Our records indicate you have received multiple notices and have not contacted us to update your auto file." Then it states: "You are receiving this to ensure no lapse in warranty coverage" - as if I were already covered by their insurance and coverage was about to lapse. Each junk mail has a deadline date by which to call. This also makes it appear mandatory. It appears as a threat. They should not even have my name or email address. The bottom footnote of the page back has the actual name of "Endurance Dealer Services".
Endurance is a verified member of the Vehicle Protection Association (VPA). As a certified member, Endurance follows the VPA's Standards of Conduct. The Standards state that any vehicle service contract selling company must identify itself in the mail piece and Endurance abides by this standard.
We are sorry for the frustration that Endurance's mail piece caused the consumer, and as a result of the consumer's complaint, our company placed the consumer on our internal "Do Not Mail" database to ensure that he does not receive any future direct mail advertisements from our company. Please allow up to 10 business days to process this request. The consumer may still receive additional mail pieces sent during the processing time.
A CLAIM FOR VALVE COVERS WAS DENIED BY ENDURANCE, BUT IT SS IN MY CONTRACT THAT THEY ARE COVERED. HOWEVER, MY CLAIM WAS DENIED, AND WHEN I CALLED ENDURANCE ON 4/4/19, I SPOKE WITH A MAURICE *** WHO TOLD ME THAT HE WAS IN THE CALL CENTER , AND MY CLAIM WAS DENIED AND THERE WAS NO ONE ELSE FOR ME TO TALK TO. MAURICE *** WOULD NOT GIVE ME THE NAME OF A SUPERVISOR OR THE CLAIMS DEPARTMENT. HE EVEN LAUGHED AT ME, WHEN I TOLD HIM THAT EVERY PERSON HAS A SUPERVISOR. HE TOLD ME HIS SUPERVISOR WAS DAVID P., BUT HE DID NOT HAVE A PHONE NUMBER FOR ME TO CALL, AND HE WAS NOT IN THE CALL CENTER WITH HIM. HE WOULD NOT GIVE ME THE ADDRESS FOR PHONE NUMBER TO THE CORPORATE OFFICE. I STAYED ON THE PHONE WITH HIM FOR 30 MINUTES, AND HE WOULD NOT GIVE ME A SUPERVISOR OR A NUMBER TO CALL. ONCE I HUNG UP WITH MAURICE ***, I CALLED ENDURANCE (0, AND THIS PERSON SENT ME, IMMEDIATELY, TO ALI. ALI IS A CLAIM'S SUPERVISOR. I TOLD HIM ABOUT THE EXPERIENCE WITH MAURICE ***, AND HE SD THAT DAVID P. WAS NOT MAURICE ***S'S SUPERVISOR, AND HE WAS ABLE TO TRANSFER ME. ALI SD THAT THE BODY SHOP I TOOK MY CAR TO SD THAT IT WAS WEAR AND TEAR, AND MY POLICY DOES NOT COVER WEAR AND TEAR. HE OFFERED ME 2 DISCOUNTS AND AN APOLOGY. AFTER THE CALL WITH ALI, I CALLED ERIN AT THE BODY SHOP, AND HE VEHEMENTLY DENIED THAT THE SD THAT IT WAS WEAR AND TEAR. HE TOLD ENDURANCE THAT IT WAS A COMMON PROBLEM. ALI SD THAT A COMMON PROBLEM SHOULD HAVE BEEN COVERED. I ASKED ALI TO PULL ALL PHONE RECORDS TO SHOW PROOF THAT ENDURANCE WAS TOLD IT WAS WEAR AND TEAR. HE AGREED TO, BUT I HAVE NOT HEARD BACK FROM HIM. ALL OF THESE CALLS HAPPENED THE MORNING OF 4-4-19.
On 3/28/19, a representative from *** Motor Werks contacted that Endurance claims department to file a claim for vehicle repairs. The repair facility reported worn valve guides. Per the consumer's contract (attached), pg. 8, coverage is not provided under this contract for,
"Any repair for the purpose of correcting engine compression, correcting oil consumption, or the gradual reduction of performance when a Breakdown has not occurred. Valve grinding, valve guides, burnt valves, stuck valves, burnt piston, and/or stuck rings are not covered.”
As the failed component was specifically excluded, the claim was subsequently declined.
At this time, the consumer’s contract is active and eligible for future claims.
After further discussion with the consumer, Endurance has agreed in the interest of customer service to issue a full refund to the consumer.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely,
Doris
For car insurance, Endurance has earned a negative ranking number. Their ad came in a plain white business envelope marked "Personal And Confidential," "Open Immediately," and "IMPORTANT." I have not had a car since 2012-3. It is obvious they had no personal information on me, although they gave me a "Customer id." which was even too small to read. Usually, I throw car related ads away but this envelope was FALSE ADVERTISING that claimed it was important, so I opened it and called the incompetents. A rep said they had a computer malfunction, but those are based on human activity and if they didn't randomly mine for victims they would know better than to contact people without cars.
Myself and the auto shop have gone back and forth with Endurance on a claim, but it comes down to this:
The Timing Chain on my 2013 *** was denied, because "wear and tear are not covered". If this was a timing belt or chain on any other vehicle, I would understand. However, on the 2013 ***, this is a lifetime part with no service interval. It has broken down and failed due to manufacturer design. Note that the Timing Chain is inclusive on my contract.
Also, they are stating wear and tear is not covered in the contract, yet this is the only reference to that: "Breakdown refers to the Breakdown of a defective part or faulty workmanship as supplied by the Manufacturer or Dealer, but does not include gradual reduction in operating performance due to wear or tear or damage resulting from BREAKDOWN of non-covered parts." My legal adviser has stated that the way this is worded, would mean that the wear or tear or damage would need to be caused by a non-covered part. This is not the case, and the timing chain is Inclusive of the contract (not exclusive). Additionally, the part has an obvious defect and *** has changed the design.
Upon receipt of this complaint, Endurance reached out to the consumer to collect more information. A mutually beneficial settlement was reached and executed on 4/8/2019 in partnership with the consumer.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely,
Kevin
Tony *** has been nothing but good to me! He's been extremely helpful and done all he can to mane my experience easier and more affordable!
Spoke with an account manager Daniel that was extremely helpful and informative. No hassle when I called in just great attitude. Will be buying again with my next car.
Purchase and extenPurchased an extended warranty from Endurance on Jan 18, 2019, odometer reading at the time of purchase was 108,469. The company took my money with any inspection of the vehicle with a 60days/1000 mile waiting period. Upon completion of the waiting period, I took said the vehicle in for service and was informed by the dealer that the A/C compressor needed to be replaced due to it leaking. The dealership contracted Endurance and submitted a claim. The claim was denied by endurance due to “Pre-existing Condition” was the reason provided. I disagree with that determination for the fact that Endurance never inspected the vehicle prior to issuing a contract and starting to bill me. Therefore said vehicle was covered and feel endurance should cover the claim. As we all know buying a used car from a used car dealer is taking a risk and endurance made a business decision when they agree to cover said vehicle without a pre-contract inspection being completed.
On 1/18/19, the consumer purchased an Endurance Select Premier vehicle service contract for his vehicle. As part of Endurance’s VPA-certified 2-stage verification process, the consumer was transferred to an Endurance verification representative to confirm vital information prior to any transaction being completed. On a recorded line, the representative confirmed the customer’s statement of his exact mileage, as well the consumer’s contact information, vehicle information, coverage level, payment details, and payment terms, among other information. A review of this call recording confirmed the following exchange:
Representative: “I just need your verbal acknowledgement that you are aware that we don’t cover modifications or pre-existing conditions, known or unknown, do you understand?”
Consumer: “Yes”
After the verification, the transaction was completed a copy of the consumer’s contract was sent out via USPS Critical Mail for the consumer’s review. The consumer was provided a thirty (30) day contract review period during which he was able to cancel the contract for a full refund.
On 3/21/19, a representative from *** contacted the Endurance Claims department to file a claim for vehicle repairs. As part of the claim process, Endurance acquired a CarFax vehicle history report (attached). The CarFax lists a mileage of 108,492 on 1/16/19, two days prior to contract purchase and in conflict with the consumer’s stated mileage of 108,469. As the discrepancy was minimal, in the interest of customer service, Endurance agreed to continue the normal claim process.
The repair facility reported that the vehicle was driven in on 3/20, with a mileage of 109,632. The repair facility reported failures to the thermostat and A/C compressor. As thermostat is excluded from coverage, this repair was declined. Regarding the A/C compressor failure, the repair facility reported on a recorded line that they had performed a dye test and found a longer term leak from the compressor seal. Per the consumer’s contract (attached), page 2,
Pre-Existing means a condition that within all reasonable mechanical probability relates to the mechanical condition of your Vehicle prior to Contract issuance or during the Waiting Period.
As the contract was 1 day outside the 60-day waiting period with a longer term leak that occurred during or prior to the waiting period, this repair was declined as pre-existing.
Subsequent to the denial, the repair facility contacted Endurance and disputed the leak that they had initially reported. The repair facility stated that they had not actually performed the dye test that they had originally claimed and disputed their own initial diagnosis. Endurance agreed to review the claim in the interest of customer service and requested photos of the failed A/C compressor, along with actual and true diagnosis.
On 3/23, Endurance received photos from the repair facility showing the leaking A/C compressor seal, as originally stated by the repair facility. As this confirmed the initial pre-existing leak, the denial was upheld.
Please be advised, in addition to a pre-existing status, the cause of failure is not eligible under the consumer’s contract. While the A/C compressor itself is a listed component, the cause of failure was a leaking A/C compressor seal. Unfortunately, seals and gaskets are not eligible as standalone components.
At this time, the consumer’s contract is active and eligible for future claims. Endurance has agreed to move past the start mileage reporting discrepancy in the interest of customer service. In addition, an Endurance customer service representative assisted the consumer with sourcing less expensive parts and locating a repair facility with a lower labor rate in an attempt to assist the consumer in decreasing the out of pocket cost of the repair. If the consumer wishes to discontinue his contract for his pro-rata refund, Endurance is able to fulfill this request.
I purchased a warranty policy with Endurance 8/2018. As a policy holder, my car required service that is covered on the policy and a 3rd party contracted Inspector inspected my vehicle at the dealer and reported back to Endurance. After a delay of about 2 weeks from when my car arrived at the dealer, I learned the claim was denied based on normal wear and tear. No decision was sent to me. I demanded to exercise my appeal rights and told various explanations from customer service representatives as to why I cannot get a copy and another rep who identified himself as a manager (later learned it was a blatant lie, Shannon *** call 3/18/19), I was promised to receive a copy of both inspector reports and decision with my appeal rights outlined. On 3/25/19, I only received a copy of my policy in the mail which was not what I asked for or needed. I want to appeal and address the decision denying my claim and am not getting anywhere. This company also said to me on multiple occasions as well as in their hold greeting, they are rated A+ w the Revdex.com but that is also not true. I've asked to cancel my policy and not given clear instruction on that either. I was also told to have my lawyer contact them (3/18/19 call w Shannon ***) which was demeaning and degrading as I was simply asking clear questions. I believe this company is fraudulent and manipulates the general public while disguising themselves as A+ rating with Revdex.com. I am at a financial loss of $2000 for this claim denied as well as 2.5 weeks of a disruption in my life.
On 8/3/2018, the consumer contacted Endurance and purchased a Select Premier vehicle service contract for her 2011 ***. After verifying vital information with the consumer including coverage level and coverage terms, Endurance sent a copy of the consumer’s contract via USPS Critical Mail. The consumer was provided a thirty (30) period to review the contract and receive a full refund if she did not accept the terms.
On 3/4/19, a representative from *** contacted the Endurance Claims department to file a claim for repairs. The repair facility reported failures to the transfer case and the drive shaft U-joints. The repair facility reported that the drive shaft U-joints were “worn out with excessive play”. As part of the claims process, an independent third-party inspector was dispatched to confirm the failures reported by the repair facility. The inspector confirmed the repair facility’s diagnosis of worn drive shaft U-joints.
The repair facility was not able to determine a cause of failure for the transfer case. The consumer authorized the repair facility to perform additional diagnosis to determine the cause of failure. The repair facility determined that the output roller bearings had worn down and come apart, sending metal through the system. After being notified that the additional diagnosis was complete, Endurance sent a second independent inspector to confirm the failure. The inspector confirmed the repair facility’s diagnosis of a worn bearing as the cause of failure.
Per the consumer’s contract (attached), pg. 2,
“Breakdown refers to the Breakdown of a defective part or faulty workmanship as supplied by the Manufacturer or Dealer, but does not include gradual reduction in operating performance due to wear or tear or damage resulting from BREAKDOWN of non-covered parts.”
As both of the failures had been diagnosed as wear and tear failures, the claim was subsequently declined.
Please be advised, Endurance’s agreement with the inspection service does not provide for the release of the inspection report to the consumer and unfortunately Endurance is unable to fulfill this request.
If the consumer or her repair facility had additional evidence to refute their own original diagnosis of wear, it was not provided at any time to the Endurance Claims department.
Per the consumer’s request, the contract has been cancelled and the customer’s eligible pro-rata refund will be expedited. In the interest of customer service, Endurance has waived the contractual administrative fee and it will not be assessed. The consumer’s refund is scheduled to be sent out on Wednesday, 4/17/19, to the address on file. Please be advised, Endurance does not report to the credit bureaus and the consumer’s credit will not be affected by the vehicle service contract.
Please be advised, at the time of contract activation, Endurance maintained an A+ rating with the Revdex.com. Once the rating had changed, Endurance removed references to the A+ rating.
This company makes unsolicited calls saying that they have an extended vehicle service plan on my vehicle that is about to run out. This is NOT TRUE. I have blocked them and asked them to take me off their call list and I am on the National Do Not Call Registry, they do not stop calling. They are looking to take advantage of the elderly and anyone that they can convince that they have a warranty with them and they need to pay to extend it or the repairs on their car will not be covered anymore. This is a total scam. They are looking for as many vulnerable people to collect money from on a monthly basis without ever providing them with a service. Please protect the elderly that are susceptible to this type of scam. They need to be shut down.
All in all it is a pretty good warranty, the only downfall initially was that it was made to seem like everything was covered and after the warranty was bought it was further clarified that some seals and gaskets weren't covered. Those are some items to which you would want covered. Hopefully when it comes time to use the warranty we wont run into any issues. So far all is good.
I have been reviewing different warranty companies. I have decided to take my chances and PRAY and drive. Hopefully *** reparation holds up!. It sounds like the govt needs to step in and regulate these warranty companies. Someone should get one of their Lawyer friends and start a Class Action Law Suite !
Endurance had some up and downs with my last request, but there customer service team came through with my issues and took care of it. They truly value there image and take pride in helping the customers. Kudos to them! I would highly recommend them based on the value of the product they offer and customer service team is hands down the best.
James *** was an extremely nice but at the same time professional. I have Lyme disease and he didn’t know it and he was very patient and kind. Later in the conversation I told him about my medical problems and how I appreciated his patience and kindness. This is a man that should be acknowledged for his professionalism and his kindness along with his knowledge of the company. He is truly an asset to your company and should be compensated somehow! Thanks so much for the pleasant experience!!!
So March 6 I was told from dealership that my car engine went out. They called and let warranty people and they said they will be out to look at in within 24-48 hours. So they came out and some one just took pictures told the techs at dealership they will call them..I continued to call the dealership to see if they heard from them...Nothing A week late may 12 I called Endurance and was told my claim has been denied. I asked why I was told.lack of oil that caused failure to PCP VALVE and the rear main seal is what caused the engine to fail and the PCP valve is not covered under the warranty it my engine is so therefore they denied it.. Also by me continuing to drive it made it worst. I've never had a check engine light on or nothing so how was I supposed to know that the pcp valve blew I'm no mechanic but this is my problem my engine is covered under the warranty but they will not pay for it I clearly do not understand why and I've been paying them faithfully my money. Also I've talked to an Ariel, Troy , markos, and Daniel the administrative of Endurance and was told my claim was seen by the higher supervisor and the are sticking with their decision demial.
Please be advised, Endurance is simply the selling agent for this contract. The administrator/obligor is *** Car Care (UCC). This means that UCC administers (approves or denies) all claims and Endurance is not involved in this decision.
Please be advised, the consumer has the UCC Diamond stated component level of coverage. This means that all eligible components are listed on the contract (attached). Any part not listed is not eligible for repair and subsequent damage caused by the failure of a non-listed component is not eligible for coverage.
The UCC claims department determined the cause of failure to be the vehicle's PCV valve. As the PCV valve is not eligible for coverage, the repair was declined. Damage caused by the failure of the PCV valve is likewise not eligible for coverage. UCC has confirmed that, after management review of the claim, the denial would stand.
At this time, the contract is active and eligible for future repairs, and Endurance has advised the customer of the contract's transferability if she chooses to purchase a new vehicle.
Contact information for UCC is as follows:
*** Car Care
P.O. Box ***
Greenwood Village, CO 80155
Complaint: ***
I am rejecting this response because:
Sincerely,
Monica
please remove me from your mailing list. please also note when replying back to me that my last name is spelled: ***, i'm tired of companies that are supposed to pay attention to spellings of customer's names and they just don't cause they don't care.
in order to properly remove me from said mailing list, my name needs to be searched for correctly meaning the spelling is important. I tried telling this to a competitor of yours that didn't care one bit, so now i'm stating this ahead of time. sad that I have to do this. really really sad.
As the consumer stated that there was no misconduct and that this is just a preemptive notification to remove the consumer from the mailing list, Endurance believes that this complaint should be listed as Information Only.
We are sorry for the frustration that Endurance's mail piece caused the consumer, and as a result of the consumer's complaint, our company placed the consumer on our internal "Do Not Mail" database to ensure that he does not receive any future direct mail advertisements from our company. Please allow up to 10 business days to process this request. The consumer may still receive additional mail pieces sent during the processing time.
By the way, even though this business has already taken me off the mailing list, they need to know, everyone needs to know that they can't even pay attention to the fact that they addressed me as a he, and i'm a she. just very obvious this business is unprofessional.
Lisa
I enrolled in one of Endurance’s auto warranty programs in June of 2018. I traded the vehicle in before the 30 day period called Endurance immediately to notify them of the cancellation and sent a cancellation letter as required. They however waited one day after the 30 day grace period to process my request. I waited for the promised refund that never came. So I contacted Endurance again they assured me that if I sent them a notarized copy of the mileage of my traded in vehicle they would expedite a prorated refund. I waited for a refund that never came. When I contacted Endurance again they said that I was not due any refund because the contract said they were due administration fees for programs cancelled after the thirty days, which should only be $50.00 but they have decide to keep my entire deposit. Mind you this is for a vehicle that was never under warranty add to this that they have strung this out for almost 10 months now the credit card I used to purchase the plan says I have to take special steps to to dispute the charge because it was so long ago. When I first contacted Endurance about purchasing a program they called me daily but when I asked for a refund I never heard from them and when I called the problems where always my fault. Dodged a bullet can only imagine how impossible it would be to get them to pay for a repair. Buyer Beware
I am so pleased with the Service that each TEAM MEMBER presents to me as a CUSTOMER.
They make you feel that you are truly VALUED as a CUSTOMER.
From the start of contact - I am greeted and they identify to whom you are speaking to. They are all PLEASANT, UNDERSTANDING,PROFESSIONAL, COURTEOUS, and very HELPFUL. By the end of my conversation I am left SATISFIED.
I AM THANKFUL.
Max was great to work with, he answered all my questions and clarified some others as well.