Endurance Warranty Services

Vernetta, a supervisor, went above and beyond to provide outstanding customer service. She could not have been more courteous responsive, and efficient in resolving my issue, although she was not the cause of the problem. Great service!!

I was told when I purchase my policy that once I drove 1000 miles and reached 30 days my policy would be active. After filing a claim I then was told that my policy is active after 30 days and after 1000 miles driven.

THIS COMPANY IS 100% A FRAUD COMPANY!!! KEEPS MAILING TO MY WIFE'S NAME THAT WARRANTY EXPIRING. 1) MY WIFE'S HAS NOTHING TO DO W/MY VEHICLE, HER NAME IS NOWHERE ON THIS VEHICLE. 2) I HAVE A 100K/10 YR WARRANTY FROM MANUFACTURER AND THESE IS HAVE NOTHING TO DO W/YOUR WARRANTY, JUST TRYING TO SCAM $$$ FROM PEOPLE! DO NOT BELIEVE THEIR !!

I am very happy with my choice in Endurance and highly recommend! Today I spoke with Alvin *. and he was most helpful in reviewing my policy. As a military retiree I am on a fixed income and need to watch my expenses...Alvin *. came through and helped with that! Thanks again!
~ Michelle

I will give you a better review after I receive the booklets and info on my Endurance Warranty. The guy I talked to was fantastic. Great help. Sheila J.

EW Service keeps sending me letters even after I have repeatedly told them to stop contacting me with their advertising.

It has been 1.5 years since the purchase of my vehicle, and I do not appreciate that this company has access to my records and continually calls me about their services. I have several times requested to be removed from their contact list and it has not happened. The representatives are very aggressive, rude, and unprofessional. I believe that this is becoming a form of harassment. I have never wanted their services nor will I ever consider them. I have blocked the several numbers used to contact me and yet they keep finding a way to continually call me. I have records indicating at least 5 calls a week. I just want it to end.

Completely unsolicited but written in a way that if you just read it quickly makes you think that you will be losing coverage that you already have ("We Have just been informed that there will be a Price Increase to our Extended Vehicle Service Plans...After that date we will not be ab;e to honor the service contract quote designed especially for your vehicle.")

To whom it may concern,
Thank you for allowing me the opportunity to expand on my recent experience with Endurance Vehicle Warranty Services. My last review with Consumer Affairs ended with me being optimistic about Endurance and their process. However, I received a really harsh wake-up call in dealing with Endurance. After the inspector "inspected" my vehicle, he deemed that due to continued operations the claim was denied. On 3/28, as I was backing into my parking space at work a "Service 4WD" alarm popped on my dash. I turned the vehicle off, and turned it back on again and the alarm had cleared. I went into work, hopped online and booked an appointment with the *** dealership for their last slot at 3:30pm. The dealership is only 0.8 miles from my job. After work, I started the vehicle and there was NOT an alarm present. I drove the 0.8 miles alarm-free. The dealership ran a diagnostic and found that it could be the Module Transfer Case Module or the Transfer Case Assembly itself. Endurance approved the Module TC, but that did not fix it, which left my vehicle stuck in 4WD Low and essentially non-drivable. However, they did not approve the Transfer Case Assembly which is what prompted the inspector to be called out to verify. His determination... I drove the vehicle, "continued operation", and because of doing so, they denied my claim based on the exclusions in section D of their handbook. I argued that I did everything by the book, but they did not want to hear it! I advised Endurance that the alarm came on once as I was backing into my parking space. I advised that I turned the car on and off before getting out of the vehicle, and the alarm remained off! I advised, I immediately made an appointment for that same day. I advised, the alarm did not appear again when I started the vehicle and while I was driving the 0.8 miles to the *** dealership. I advised that it was a service "WARNING" light, not an Alarm. In addition, if it were a critical alarm, it was have come back on as soon as I started up the vehicle and most certainly come on as I was driving to ***'s facility! Endurance did not care! They stuck by the guns of their inspector who deemed the transfer case was faulty because I drove it "WHILE THE ALARM WAS PRESENT"! I DID NOT DRIVE THE VEHICLE WHILE THE ALARM WAS PRESENT!! The mere fact that the *** Dealership can prove that did not make them reverse their decision. I advised that jeep did a diagnostic test and only 1 CODE ALARM was in the system!!!! If there were multiple alarms, no matter how far back, they would have been stored in the system. YET THERE WAS ONLY ONE ALARM, THE ONE THAT POPPED AS I WAS BACKING INTO MY PARKING SPACE ON 3/28! Endurance did not CARE... They did not want to deviate from the fact that my drive of 0.8 miles caused the Transfer Case to fail. Here is what Section D of their Handbook states: "For any Breakdown caused by sludge build-up resulting from your failure to perform recommended maintenance services, or failure to maintain proper levels of lubricants and/or coolants, or failure to protect your vehicle from further damage when a Breakdown has occurred or failure to have your vehicle towed to the service facility when continued operation may result in further damage. Continued operation includes your failure to observe warning lights, gauges, or any other signs of overheating or component failure, such as fluid leakage, slipping, knocking, or smoking and not protecting your vehicle by continuing to drive creating damage beyond the initial failure, Lack of mechanical knowledge is not an excuse for continued operation". There is nothing in Section D that I violated. However, they see it as the driving of my vehicle for 0.8 miles WITH NO ALARMS PRESENT violates the contract. I expressed to Endurance over and over that the warning popped on as I was parking! I also expressed that the "Service 4WD " does not mean there's an alarm or something wrong as there was no SLIPPING, OVERHEATING, COMPONENT FAILURES, KNOCKING, FLUID LEAKAGE OR SMOKING! IT WAS A WARNING LIGHT... I've had the car for over a year, it could have been warning me that the fluid is low! I followed up by stating all vehicles give warnings..."CHECK ENGINE SOON", "OIL CHANGE SOON", FLUID LEVEL LOW". There was no indication my vehicle was operating in a manner that deserved my immediate attention, and if there was, I surely would have addressed the issue. Endurance made a snap decision to deny my claim with no proof. They didn't want to hear my side, they only cared about what the inspector stated about my vehicle. I have the Supreme coverage, so how could the claim be denied based only on what the inspector says, I asked. The manager, Art ***, argued with me for over an hour on multiple days. He even stated that the inspector said that both the *** technician and the Service advisor agreed that because I drove the vehicle 0.8 miles is why the part failed and they will not pay out the claim. I spoke to my service advisor and the technician at ***, and the both stated they never stated anything of the sort, nor did they agree with the inspector. They actually told the inspector that my driving 0.8 miles did not cause the failure. They simply stated, "the part just failed, that's what parts do". As of today, 4/16, Endurance still has not paid *** for the use of my rental car. I have spoke to numerous representatives over at Endurance since 4/1/2019. Most of them were rude and short with me on the phone, but not all. They tried to smooth things over by offering to forgo my next month's payment and knocking $200 off of my contract price. They all also tried to steer me towards a less expensive service facility such as ***, by stating, "***s parts are very expensive, and you could have had the vehicle repaired for half of what *** charges if you had taken it there first. So to me, that sounds like it's all about the money! Yet Endurance is the one who states in their promos and their sales pitches that you can take your vehicle anywhere you want as long as they are certified. It's not TRUE! As stated, I spoke with one of the manager's, Art ***, extensively. He kept repeating the same ole thing over and over about the Exclusions in Section D, which in my opinion, does not apply to my vehicle. Endurance allows you to keep a rental for a max of 5 days. I had a rental for 7 days. The reason why, is due to the fact that Art was supposed to be taking my complaint up the chain to try and see if the claim could be reviewed and ultimately reversed. At least this is what he told me he was doing, but I didn't buy it! My vehicle went in on 3/28. The inspector arrive on site to look at my vehicle on Monday 4/1. He turned his report in on Tuesday 4/2. Already that is 5 days! Endurance did not even call me to tell me that they denied the claim! I had to call them to find out! At that point, I spoke with a number of representatives who all pretty much gave me the, "Oh I'm so sorry, sir. I really wish there was something I could do for you" line. I asked to speak with a manager, and that's when I stated speaking with Art. I spoke with him on Tuesday 4/2 around 4:30 pm, and at the end of our conversation, he had the nerve to send me a link to *** Parts as a courtesy to help me find the part for a cheaper price!! He then told me he was going to take my case up to the next level and he would get back to me on Wednesday. HE NEVER DID!!! I called Endurance all day long on Wednesday asking to speak with Art. All the reps kept saying, "Oh, I can see him on the phone. I'll shoot him a message to let him know to call you." It never happened... I called Endurance again on Thursday 4/4 all day long and heard the same thing over and over. Finally around 4:20 pm, Art called me back... He stated how busy he was all day, and apologized for getting back to me so late! (THAT WOULD BE A WHOLE DAY LATE). He went on to state that he talked to the "people" who renders these decisions, but that they are still sticking to the decision of denied! I question Art about whether or not he had even talk to anyone. One of the reasons why I questioned him is due to the fact that he actually requested my service vehicle report (from my recent vehicle maintenance from where I bought my vehicle in which they inspected everything) on Tuesday during our conversation, which I immediately emailed to him when I arrived home. When I asked him during our conversation on Thursday about the service records I sent over to him, he replied, "what records"? At that point I knew he did nothing to try and help me as he claimed! At the end of our conversation on Thursday, as I just finished blasting him and Endurance for being a horrible company with horrible customer service, he stated to me once again, that he would take my case to his supervisor, Ryan ***. During my conversation with Art, I asked over and over to speak with his supervisor, but he refused to put me through! I advised Art, I just don't trust you to go into an office full of Endurance personnel who denied my claim, and go to bat for me. I asked him, "Are you really going to go in there and fight for me"? He stated, most definitely! I said, "okay Art, tell me what you're going to go in there and say on my behalf. Give me an example of what you will say to your superiors about me that will get them thinking?" He stated he would tell them everything I blasted him with... He stated he would play the "company's recording" of our conversation so that they could hear the points I was making. I chuckled at Art!! I advise him, do you rally think I believe that for a moment? I advised, he didn't even remember to check his email for the documents he requested from me, in addition to his not calling me back! I tracked Art down on Friday 4/5, of course he told me how busy he was all day long and apologized yet again for getting back to me so late in the day. He commenced to give me the FINAL verdict that the denial would remain denied! He then offered to help me with some information if I had the time and was willing to listen. I agreed, and he stated he would call me on Tuesday 4/9. He even stated he was putting it in his calendar to call me. Well, I did not hear from Art until today, 4/16! Keep in mind, during my conversation with Art and the rest of the representatives all throughout this time, I kept reminding them all that I still have a rental car beyond the 5 days. At the time I was speaking with Art on Thursday 4/4, I continued to remind him that my rental is now at 7 days. They continued to assure me that it would be covered. I continued to remind them I still have this rental because Art has stated he is taking my case to the next level for a final decision. Now, here I am on 4/16, and I received a call from both Enterprise and *** stating that I still owe $150 on the rental car as it has not been paid! I emailed Art a copy of the invoice from *** on 4/8. *** informed me that Endurance boldly told them, that "they are not paying it". So, I had that conversation with Endurance today! Basically they are squabbling over paying $150! Art says, they can't go against what it states in the claim contract...5 days is the max. It's so frustrating because it seems as though they have no recollection of previous conversations, and this is a manager apparently! Also, during my conversation with Art today, I asked him whatever happened to the call he was going to give me on 4/9 to offer some help and advice. He stated how busy he was, and that his girlfriend has been in the hospital as to why he did not get back to me! WOW, the ole sentimental excuse using his girlfriend. However, he's back at work now... He should have received a reminder of some sort about our "schedule conversation", if indeed he actually put it in his calendar! It really is a shame that a company WOULD not honor what they supposedly stand for and do what they state they are going to do... As I mentioned in my previous review, I did my research for 3+ days and had extensive conversations with Fritz *** of Endurance. He is a salesman, but he wasn't overpowering with his technique. However, he seems to be a fraud as well! He stated he was a man of his word because he served our country. Sadly, he is now a salesman and no longer a service-man. He too has not even called me back! I know this review is long, but it needs to be put out there for the next person, so they are not duped into buying into a farce! I hope Consumer Affairs will post the entire review, people need to be able to read it if they want to. Yet, I will not stop at Consumer Affairs, I will upload this review to any and all media outlets! I will also make sure that it falls on the desk of, Jordan ***, the CEO/President of Endurance! If he has any pride in his company, he will take action for such nonsense! Hard working people should not have to deal with a company that borders on the fringe of scamming people into paying thousands of dollars which in turn makes him a rich individual. I won't assume that Mr. knows what's going on in his company, but, deep down I have the feeling he knows! Mr. and the staff that works at Endurance should remember one thing. "We all are useful, but none of us are necessary". Translation...Endurance may be useful to some, especially for having minor things repaired, but in the long run, once people get hip to the game, Endurance will no longer be necessary and eventually out of business!
K of MD

The representative was very knowledgeable, and helped me understand the process, and how fees are calculated. He also referred me to 6 companies, other than the dealership I selected to perform my required service. The only problem I had was the payment from Endurance did not match the fee required by the service provider for the covered maintenance, minus my deductible.

I purchased a 'Extended Vehicle Coverage Program" from Endurance warranty. Last week my vehicle was experiencing some issue and I took it in to the closest dealer. My vehicle was diagnosed with a failed transmission. Endurance/United Car Care (turn's out Endurance is letting another company service the contract which I was never told when I signed up and started paying for the contract) asked for service records which I provided. Then they wanted to send out an 'inspector." which they did and spent 2 days writing his report. Today, the dealership calls me stating they approved the transmission "EXCHANGE" with another transmission which has 103k miles on it. I am not okay with this. When Endurance advertises on their website and other marketing material, they show the "average price's for replacement" of A/C units, transmissions, engines, fuel system, etc. These "average price's" are in the range of new units, not used equipment. I called Endurance/United Car Care regarding this issue and they refuse to give me a new transmission. I asked them if they can at least produce "service records" for this used transmission they are forcing me to install in my vehicle. They answered "No." So they require the "customer" to have service records but they are free from doing the same? When I purchased this "warranty" they led me to believe new parts would be used and that is what I want. I do not trust some used transmission without service records especially since they mislead their customers into believing they will replace mechanical breakdown items with used items. Nor did they tell me some other company was actually going to service my contract. In the future, they should advertise correctly and not try to cheat individuals.

Endurance obtained / purchased private information on myself (a Senior Citizen) somehow obtaining unauthorized name, address and location then sent an unsolicited, misleading letter implying there was an active policy for their "Extended Vehicle Service Plan" on my vehicle (I have no vehicle nor did I solicit any information from this company). The Letter implied the policy pricing was going to be increased unless immediate action was taken. The call to action required one to call them and place a "renewal" order before a stated expiration date. After I called the number to inquire if this was legit, it was revealed to be an advertising scam to sell people on their "Extended Vehicle Policy". While I understand that companies do send advertising via direct mail, We all need to be very aware of identify theft in this day and age, especially those that target the elderly. The style and design of this correspondance was deliberatly created to mislead people.

I purchased a Vehicle Service contract for a 2004 *** on 11/03/2017 for $ 2,130.00, of which I had paid in about $1,450.00 in installments The service was for 48 months or 60,000 miles, and the mileage on the car at that was 87,310. On 01/21/2019, I sold the car and filed a claim for a pro rata refund on the contract.
I went by the contract and sent a written letter plus a copy of the Odometer reading on the car when sold which was 89,774. I sent the written request via USPS Priority Mail which they received on 02/05/2019.
I then waited 8 weeks before checking on the payment. Was not successful talking to anybody as was over a 2 hour wait by phone. I called again on 04/11/2019 and was told they were refunding $ 677.46, which I thought was a little low but said OK. The lady said check would be mailed on 04/12/2019. I then waited until 04/22/2019 and called again to find out why the check was not mailed. They could not find any info on me.
I think that almost 10 weeks should be enough for a refund for the unused time and mileage, plus the fact they don't seem to have the ability to track refunds.

Had vehicle towed to dealership. After a month got a call from the dealership that the adjustment after had denied coverage due to a failure of an uncovered part. The mechanic working on the truck along with the dealership had noted the cause of problem was clutches in the transmission had failed causing transmission to be shot. The transmission is a covered item. Yet multiple trips and a month later by the claims adjuster,he said the tour wife convertor was the culprit that went bad and caused the transmission to go out. It is a he said she said conversation now. If they are not going to believe someone they don’t employ then how come they don’t have their own mechanic people. I think it is ludicrous that the mechanic I trust says one thing but because it would leave them to foot the bill they have to send one of their people back and back again over the course of a month to try and pin it on something else so they can wipe their hands of it. Why do I pay them every month. I think it is a shame that companies can do this to normal everyday working people and get away with it. It’s always gonna be your word against theirs. I was shocked at the amount of complaints this company has recieved and yet they are still in business and allowed to do this to people

I took my 2014 *** vehicle to the Grubb *** Services and later got called that the Timing belt will need to be replaced and other services totaling more than $8000. I gave the dealship my Endurance extended Warranty, ACC EVPH . Endurace Warranty coy states that they will send an agent to come and inspect the vehicle. It took then 1 week to send one of their agents out .The agent after inspection request for all the vehicle service history and more than 90 pages of documents were given to the agent as the vehicle has always been serviced at the same dealership where it was bought in 2014. He took it back to their office and after another 48hours my dealership called them up and they said they need more document of any other oil changes I have done. I called multiple times and spoke , with diferent agents,Josh, Shannon, Wills etc and they were never straight forward. oh we need more document . I explained that I have no other documents to offer, oil top ups on road trips. I don't have the records. Shannon said ok, have the dealership call us. The service agent will call and they will tell him to have me call them. This have been going on since 4/10/19. Today 4/22/19 shannon said we are denying the claims because we have some gaps in your service history. I asked to speak with customer services , he said he is the customer service. I requested to speak with manager he said he is the manager, , Is there any appeal process ,No.
I find it difficult that Endurance will collect premium and looks for reasons to avoid fulfilling its obligation. No information for the customer to filing a petition or appeal his decision.

I signed up for the service in November of 2018. After paying into the contract, I filed only one claim, which was in February of 2019. I was told by the Endurance Customer Service Representative that the majority of the items that required repair were not covered by the extended warranty. Based on my understanding of the coverage shown in the contract, and the description of the needed repairs provided by the auto shop, I believed that all of the items should have been covered by the terms of the contract. Endurance covered the repair of the power window, but I had to pay for the remainder of the repairs out of pocket. Because these repairs were not covered by the warranty, I decided to trade in the covered vehicle for a different vehicle, which was purchased on 03/15/2019. I called Endurance on 04/22/2019 in order to cancel my contract. I was told that there would be no billing / charges after today. When I inquired about a prorated refund for March, I was told that I was not eligible for a refund. However, when I signed up for the plan, I was advised that I would receive a prorated refund if I happened to decide to cancel the contract.

I have a policy of extended warranty with Endurance. My vehicle air conditioner went out. the repair service explained that the compressor seal was leaking and the compressor needed to be replaced. The seal is not separate from the compressor but one unit part. My policy clearly states that seal in direct relation to covered parts is covered unless it is separate from the part, which it is not. Endurance refuses to cover the repair and refused my request for a supervisor.

I purchased the Select Premier 60/1000 coverage for my 2014 *** on 01/24/2019. I was informed upon purchase that I may cancel my service at anytime and receive a refund . After much consideration I decided to trade my car in for a new one. I called Endurance today 04/23/19 to cancel my service. I was told that I am not going to get any money refunded to me for the time I had the service. I was on a monthly payment plan paying $93.51 a month. I have paid in total $334.67 which includes my initial down payment of $147.65 towards my warranty policy. I only had the warranty coverage for less then 3 months.

I received a piece of mail today informing me, as if I were actually a customer, about a price increase. Even a customer ID number was on the letter. While it's disturbing to even think about how this company has my personal information in the first place, it's screaming more and more that it's a scam that they are acting as if I am already their customer. I'm not, and I'm never going to be. I hope no one else falls for this nonsense.

Vernetta in Customer Service is fantastic! Super helpful!