Endurance Warranty Services Reviews (%countItem)
Endurance Warranty Services Rating
Address: 400 Skokie Blvd Ste 105, Northbrook, Illinois, United States, 60062-7937
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I have an Endurance Warranty that was purchased in March 2019. The contract number is ***. I took my car to *** of Houston Greenway on 06/10/2019 because my check engine light came on the previous day. I instructed them to give Endurance a call to see if my repair was covered. They contact Endurance and was told that an Endurance inspector had to come inspect my car. By Tuesday 06/11/19 MB told me that the inspector had come but needed to file a report. I called Endurance's claim line on Wednesday, 06/12/19 at 10:24 AM CST. I was on hold for 27 minutes then as someone picked up the phone, they told me that the manifold repair had been approved and that I needed to contact MB to have someone call them. MB called me back at 3:19 PM CST on the same day and told me that they were told that the claim was denied because the inspector could not find anything wrong. I called Endurance warranty at 3:29 PM and spoke to Shannon and was told that they could not find any codes or broken bolts and no freeze frame data to report failures to part. My car is still in the shop.
On 6/10/19, a representative from ***-*** of Houston contacted Endurance's Claims department and reported failures to the consumer's vehicle, including a failure of the intake manifold. As part of the normal claims process, an inspector was sent out to confirm the failures reported by the repair facility. Upon inspection, no error codes returned upon operation of the vehicle. No freeze frame (vehicle computer) information was available in regards to the failure, and the technician could not demonstrate any actual failure of the intake manifold or any related components. As the consumer's contract does not cover repairs where no failure can be confirmed, the claim was declined at that time.
Please be advised, Endurance will still administer the claim process if a failure can be duplicated and demonstrated. A cancellation of the contract would prevent Endurance from being able to continue this claim. At this time, Endurance has suspended the contract to make contact with the consumer and attempt a resolution.
Mike was very professional in handling my case and he is asset to your company. I would hope that all your employees are as good as he is! I would give him 10 stars but will settle for 5!
Nothing but a bunch of s
g scam artists, don't fall for this ***. If you get a letter from this company, my advice to you is to burn it.
After 3 different phone calls to Endurance to get my contract figures corrected, VERNETTA was finely able to get the job done! Ricky start with your company, but think I'm good now.
This corporation does not uphold what they sell. We purchased this with a used car we purchased a 2012 *** Town and Country. And all 4 times we have tried to use it they have said no that is not covered. We purchased the Premier coverage. We took it to *** that diagnosed the issue it came back as the ECU or ECM. They called the Endurance and endurance stated no that a integrated power unit which we consider a fuse box its not covered. I contracted them to clarify and Tyler from their group was dismissive and even though the codes and everything else is not a "Fuse Box" he could not help me. I am canceling my contract with these poeple and informing to dealer to stop pushing their coverage.
Below is what their contract says they cover just for clarification.
ELECTRICAL: All electrical manual switches, alternator, analog gauges, cam sensor, ignition module, engine control unit (ECU), engine control module (ECM), manifold absolute pressure sensor (MAP), mass air flow sensor (MAF), power door lock actuators, starter drive, starter motor, starter solenoid, and voltage regulator.
I recieved a letter from this company when I haven't owned a car for over 10 years. I found this to be out of the blue. I do not trust this company at all. I have no idea how they got my address, how they had my a customer ID# for me either. I just DO NOT TRUST THEM! I have also reported them to the ***.
SCAM! SCAM! SCAM! SCAM! SCAM! SCAM! SCAM! SCAM! SCAM! SCAM! SCAM! SCAM! SCAM!
I am writing you directly as I have been dealing with multiple different personal for a claim with this company. I have never had so much lying and depiction since my divorce from my ex wife. I file a claim to which multiply issues were found, only to find out that since these parts weren’t specificities listed they were denied. These parts are over $1,500. The one part which was covered $2,500 had a third party source come out to verify. Only they to be denied again because 3 weeks earlier I put new tires on the truck. Which I provided paperwork to show I was not lying. I was very clear when I bought this plane to cover all of these questions. I have a list of people I have spoken to and not one has follow through on a single thing other the to deny and pass blame. They did offer for me to pay for everything and then up grade my plan to insure coverage in the future. Which is funny since I asked multiple times if this was the best coverage I could get and was told yes. By why would I spend more money only to expect more of the same. This is not appreciable nor is it consistent with what was “covered” at time of purchase. I have been 100% honest and tried to handle this correctly. Only to be let with the options of a lawsuit, contacting you and file claims with the Revdex.com as well as several other organizations. Some of people that I have spoken to David ***, Daniel ***, Ryan ***, Art *** just to name a few. I can provide emails and great details as well. I appreciate your time and look forward to communication back soon. Thank you.
On 2/6/19, the consumer contacted Endurance and purchased a Select Premier vehicle service contract. A copy of the consumer's contract was sent via USPS Critical Mail for the consumer's review. A copy of the consumer's contract is attached, as well as the USPS Mail Delivery Report for the consumer's contract.
On 6/4/19, a representative from Brandon Ford contacted Endurance and reported multiple failures to the vehicle. One failed component, the evaporator, was eligible for coverage on the consumer's stated-component contract. As the other components were not listed for coverage, repairs to those components were declined.
As part of the normal claims process, an independent third-party inspector was sent out to confirm the failures and state of the vehicle. The inspector noted that the vehicle had mounted tires of the size 305/55/20, while the placard calls for a size of 275/55/20. Per the consumer's contract, pg. 7, "Exclusions", coverage is not provided under the consumer's contract
If any alterations have been made to Your Vehicle or You are using or have used Your Vehicle in a manner not recommended by the manufacturer, including but not limited to: the failure of any custom or add-on part, all frame or suspension modifications, oversized/undersized tires or wheels, trailer hitches. Also not covered are any emissions and/or exhaust systems modifications, engine modifications, transmission modifications, and/or drive axle modifications, which includes any performance modifications.
As the vehicle had oversized tires, the claim was subsequently declined.
The consumer sent in a document (attached) demonstrating that he had changed the tires to a non-stock size. This document confirms that the modification was done during the contract period with the consumer’s knowledge of the size of the tires.
Upon receipt of this complaint, Endurance performed an internal investigation, including a review of recorded phone calls with the consumer. During the initial sales call, the consumer was asked by the activation specialist if he had modifications, including “any modifications to increase power or force or any oversized or undersized tires”. The consumer answered that he did not, and was subsequently notified that there would not be a conflict “as long as everything is stock size”.
Subsequent to the quote and prior to any transaction, the consumer was transferred to a Verification specialist, who confirmed vital information with the consumer. A review of the verification call confirmed that the consumer was again asked if there were any modifications to the vehicle, to which he confirmed there were not.
As the consumer was notified prior to any transaction that the wheels and tires must be stock sized, the consumer’s contract states that coverage is excluded for any such modification, and the modification was made during the contract period with the consumer’s knowledge, the claim remained declined.
In the interest of customer service, an Endurance agent, Adam, reached out to the consumer on 6/12/19 and offered a full refund as a gesture of goodwill. The consumer, at his own request, was provided a time period until the close of business on 6/14/19 to make a decision to accept the full refund. Endurance has not yet heard back from the consumer, indicating the consumer’s refusal of this offer.
At this time, the consumer’s contract remains active per request, but as no claims may be authorized due to the modifications, no further payment will be accepted from the consumer.
Complaint: ***
I am rejecting this response because:
Sincerely,
Sean
When asking about details and specific questions I was told that the turbo charger was covered. I was not informed about wear and tear and I was not informed I was getting a lesser policy because of the age of my car When trying to get repairs done claims were denied because of all print details that we’re not disclosed during the sales call. Please don’t waste your money with this company. Save it and fix the car when needed because you won’t get help from them. They will find back door ways to not cover anything.
They send you a packet after taking your money. Unless you are a mechanic you will miss things. I’m not knowledgeable about car so there were details not disclosed during the sales call and because of the vague wording in the packet the details are very unclear.
I feel as though this should be listed under SCAM. This company has my information and sends me letters using an issued Customer ID, for purpose of insurance coverage, quotes they cannot honor due to price increases, etc. They need to discontinue this deceptive practice. They are NOT in accordance with this fake VPA they are associated with. According to Revdex.com they are NOT an accredited business, which is listed in the information on their website, showing themselves with an A rating. They say they get their info on people from various marketing agencies, therefore CANNOT SAY where they retrieved your information? Stop with the excuses and refering to complaints and SCAM reports as "Fake News", in your twitter accounts and responses which can be found all over the web. They need to remove me from all phone calls and mailings, and stick to retrieving info that is inititated from an actual sale at a certified dealership - none of which is the case for myself.
The Standards of Conduct suggest that companies certified by the VPA should not use the name “Warranty” anywhere in the name of the company.
However, “Endurance Warranty Services”, and "Endurance Warranty Services, LLC" is clearly listed in the fine print.
Thank you
I received an "Important--Open Immediately" letter from them stating that there would be a price increase to their extended vehicle service plans effective June 14, 2019. Now, I have a 2000 ***--yes, a 19 year old car-- and have never had an extended service plan. My name and address are correct on the envelope and on the letter. I believe that this is a scam. If I had just bought a car, which I am looking to do currently, this would have thrown me. This is a dishonest act.
In July,2017 reached out to your company to obtain an extended warranty for my 2015 Chevy Impala which at that time had $123,304 miles on it. At no time during the conversation, did the representative ask me if I used my vehicle as a taxi or vehicle for hirer working for *** or ***. For 18 mos. I paid my monthly premium, which totaled to $3014.74. On 5/8/19, my vehicle broke down on a highway and I had to have my car towed to the car dealership that has been servicing my car since I brought it. As a result, I was informed by the dealership, that my transmission needed to be replaced. I gave them my extended warranty information, and they reached out to Endurance and was told that they needed to send out one of your representative to look at the vehicle to determine the if the transmission was really the problem. On 5/10, the adjuster from Endurance went to the dealership to look at the car.On 5/13, I reached out to the dealership to see if they got approval for the work and they stated that they haven't heard from the adjuster. I reached out endurance and he said that they were waiting for someone from the dealership to contact them. When they did he said that my claim was deny because I have TLC plates and drove for ***. I called back to customer service and someone told me that I should gotten the plan for ***/*** drivers I asked her if she could switch me over to the plan and that I would pay the difference so that I could get my vehicle fixed. After that I spoke to Mr. an adjuster that said "we always tell the customers that if they drive for *** or *** they would not be covered, I told him that I was never asked, otherwise I wouldn't have gotten the policy.Ask to speak to supervisor and explained the problem to Art ***, he told me he would request the recording of the conversation I had when I got the policy. Called me back and said that no one asked if I drive for *** and that he would give me $1700 if I signed a waiver
Upon receipt of this complaint, Endurance performed an internal audit of the contract, purchase, and customer interaction. It was determined that the consumer was using the vehicle for commercial purposes that were excluded on the consumer's contract. Normally, this would result a pro-rata refund issued to the consumer.
In the interest of customer service, Endurance will offer a full refund of all payments to the consumer, pending signature of an agreement allowing Endurance to do so. The consumer may receive this by contacting his account specialist at .
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely,
Bronc
I was overwhelmed about paying my bills and thinking about canceling my warranty but until tony help me out and changed my mind in keeping my warranty! Now I can afford my bills and warranty with no problem. I appreciate it so much tony, I’m glad you helped me out.Thanks again you the man.
At first I was a bit apprehensive as to getting a refund for auto repairs done over the weekend. After talking with Ali in the Claims Department, he explained the extenuating circumstances to his supervisor and an amicable resolution was achieved. Thank you for your efforts.
I submitted the following complaint to Endurance 2 months ago as a courtesy since they ask that complaints go to them before being filed with the Revdex.com. After a call saying they wouldn’t cover my claim and that they would put me in contact with a different mechanic to get another quote, I haven’t heard back from them. It has now been 4 months since my initial claim and my car is still not in working condition.
6 months ago, I purchased a 2006 *** from a dealership for $6,000 with what seemed to be a comprehensive warranty from Endurance for an additional $1,800. On February 15th I took my car to a mechanic who told me that the differential, transfer case, and drive shaft of the car would need to be replaced ($3,600) and the upper/lower control arms would need to be replaced ($2,482). The claim for the control arms was immediately denied because they are not a specifically listed parts. I was surprised to hear they would not be covered but assumed there would be no problem with the claim for the differential/transfer case/drive shaft since they are all specifically listed as covered parts in my warranty.
Endurance said they denied the claim since they thought the damage was caused by a leak caused by a faulty seal/gasket. Since they don’t consider seals/ gaskets to be covered parts, they wouldn’t cover any damage caused by a faulty seal/gasket even if that damage is to a part specifically covered by the warranty. The contract’s only reference to seals/gaskets is to say that it will only replace seals/gaskets when damage to them is caused by a covered part. It says nothing about the fact that they will not cover damage to a covered part when caused by a seal/gasket.
The repairs are more than the value of the car and in its current state, it can’t be driven or sold. This warranty is a scam. They will not even cover the cost of repairs of parts specifically listed in their warranty and try to shift the blame and make it seem like there is nothing they can do.
The consumer purchased an Auto Secure Standard vehicle service contract from ***. This contract is administered by Endurance Dealer Services. A copy of the contract has been attached to this response.
On 2/15/19, a representative from Salt Lake Valley Chrysler *** contacted the Endurance Claims department to file a claim for repairs. The repair facility reported leaking failures to the front pinion seal and both axle seals, as well as the control arm bushings. Due to the severity of the seal failures, the repair facility reported that it would be necessary to replace the transfer case and front differential. As part of the normal claims process, an independent third-party inspector was sent to confirm the failures reported by the repair facility. The inspector confirmed and photographed severe long term leaks from the pinion and axle seals, and confirmed the cause of failure reported by the repair facility.
Please be advised, the consumer has a Stated Component level of coverage. This means that all eligible components are listed in the contract. Any part not listed in the schedule of coverage is not eligible. As the control arms bushings are not listed for coverage, the repair for this item was declined.
Per the consumer's contract, page 2, seals and gaskets are only eligible as a cause of failure: "in conjunction with the repair or replacement of a Covered Part, unless Optional Seals and Gaskets has been selected and the box marked Seals and Gaskets is checked on the Registration Page."
As the consumer's contract does not list seals and gaskets are eligible components, this repair was declined.
Although the components damaged by the seal failure are eligible, the failure was due to a non-covered component. Per the consumer's contract, page 5, letter K, this contract does not provide coverage for
"damage to a covered part due to the failure of a non-covered part".
As the transfer case and differential were damaged due to the failure of seals and the seals were not eligible for coverage, the repair was subsequently declined.
At this time, the consumer's contract is active and eligible for coverage.
My car needs a new engine and this company is trying to find every way not to pay the claim. My car has been at the dealership service for almost a month. The service team said that I have a bent valve and I need a new engine. Endurance sent out an inspector and they also agreed that a new engine was needed. When I contacted Endurance 3 days later first they said they couldn’t get in contact with the 3rd party inspector. Then 2 days after that they changed the story and said that my valve was stuck (which isn’t covered) instead of bent. The dealership knew that was not correct and requested that the inspector be brought back to solve the issue. Endurance refused to contact the inspector. I called and requested proof of the inspector’s report stating that the valve was stuck and not bent. The warranty refused to do that as well. I said then I as the consumer is supposed to just believe what you are saying over the people that actually have my car. They said yes. Then after that they said they want an additional break down to determine if the valve is bent and actually not stuck. That wasn’t enough. I even had the service manager call and ask for what they wanted. The dealership did everything that was requested and still they keep asking for more. The service manager called me extremely frustrated and said in 30 years he has never dealt with a warranty company that played this many games and is extremely rude. He advised that I get a lawyer and that is exactly what I am going to do. I have complied with everything the warranty company has asked for now my car is completely torn apart and the dealership is saying I have to pay them $1500 + towing fees to remove my car off their lot and If I don’t by Friday they have to start charging me storage fees. This isn't right!
Upon receipt of this complaint, an Endurance Resolution Specialist reached out to the consumer and, in the interest of customer service, offered a full refund of the consumer's payments. The consumer indicated that this was a satisfactory resolution.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely,
Marshea
This company is VERY manipulative and out to get your money. They sent me a letter in the mail stating that the warranty on my car was about to expire, I called the next day and they said because I am financing my car through a bank, my bank REQUIRES me to have a warranty on my car. They charged my debit card $249 to "re-activate" a warranty that I DID NOT EVEN NEED. I called my bank the next day to ask if I needed a warranty on my car to keep financing it, they said NO. I called 4 or 5 times to cancel the policy but they kept talking me into keeping it and even lowered the monthly payments to $79 instead of $111.50 they were TRYING to charge me in the first place. I called today to ask when I could use the warranty because my car has been experiencing electrical problems, and they said I couldn't use it until I've put 1,000 more miles on my car. They even accused me of warranty fraud! They are the ones who TRICK people into paying for this warranty. I cancelled right after they told me this, DO NOT let this company lie to you and take your money like I did. LESSON LEARNED
Upon receipt of this complaint, Endurance's Customer Resolutions Manager reviewed the recorded calls between Endurance and the consumer. The Manager identified any conduct on the calls that was not in line with Endurance's Quality and Experience Standards and in conjunction with Endurance's Quality Assurance Team, took immediate internal measures to address any less-than-professional conduct. Endurance's Customer Resolutions Manager reached out to the consumer and left a voicemail with his direct line, should the consumer wish to contact him. At this time, Endurance has processed a full and complete refund and the consumer will see the refund post within 5 business days.
Endurance is committed to the highest levels of transparency and customer service and has zero tolerance for any unprofessional conduct from its employees.
I will never leave endurance warrant the Best
I had a billing issue that could have lead to a very serious banking issue. Some account requests/changes did not match up time frame wise and could have been a very bad situation. Mary was absolutely amazing. Not only was she able to help me with the issue, but she went out of her way to contact the other company involved in the situation and verify that it is/was in process of being resolved. Top notch customer service to the point where I insisted on speaking with her supervisor to commend her on her over and above excellent customer service. Well done and thank you so much Mary! Keep hiring more employees like her!
Account management services treated me very well
I purchased a contract but when I finally received the policy it excluded the hard top convertible coverage I was told it included. I cancelled and was told a partial refund was in order because I could not find the email I sent requesting cancellation within 30 days. the policy had many exclusion like seals and gaskets but overall it appear to be a good policy. the cost was a good value but I never got a change to use coverage.