Endurance Warranty Services Reviews (%countItem)
Endurance Warranty Services Rating
Address: 400 Skokie Blvd Ste 105, Northbrook, Illinois, United States, 60062-7937
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Max was very helpful he did a great job
they promise services and charge you, when its time to use their services they deny you based off information they found online that has nothing to do with you. and they just deny you and tell you, basically because I said so and tell you bye, and still take your money. I bought a warranty with them and they told me to send them my receipt of my last oil change to verify the mileage. I sent them the receipt stating that I had 126k miles and they say everything was good. after 60 days and 1000 miles if your car broke down your covered. well when my car broke down at 129k mile and I called for them to fix my car, they said carfax said in 2011 I had 120,000 miles on the car, and since its now 2019 and you only drove it 9000 miles, something does not add up with your mileage so we are denying your claim. I asked what does my car being driven only 9k miles in 8 years have to do with anything. they said we think it dont add up so we are denying your claim, goodbye.
VERY DISRPECTFUL AGENTS AND THEIR MANAGERS LET THEM TALK TO THE CUSTOMERS NASTY
We just renewed our contract for another 100,000 miles on our *** and are paying even less than we did for the first contract. You won't find that anywhere else, especially since we have used the warranty on the car.
They have always been kind and helpful to us. They never put you on hold for long and always answer all of your questions to your satisfaction. This time they even gave us a Veteran's discount even tho my husband and I never served in the military, but our father's both served in WWII.
I will use them again for our second car and will recommend them to others!!!
Deb L
they promise services and charge you, when its time to use their services they deny you based off information they found online that has nothing to do with you. and they just deny you and tell you, basically because I said so and tell you bye, and still take your money. I bought a warranty with them and they told me to send them my receipt of my last oil change to verify the mileage. I sent them the receipt stating that I had 126k miles and they say everything was good. after 60 days and 1000 miles if your car broke down your covered. well when my car broke down at 129k mile and I called for them to fix my car, they said *** said in 2011 I had 120,000 miles on the car, and since its now 2019 and you only drove it 9000 miles, something does not add up with your mileage so we are denying your claim. I asked what does my car being driven only 9k miles in 8 years have to do with anything. they said we think it dont add up so we are denying your claim, goodbye.
On 12/28/18, the consumer contacted Endurance and purchased a Select Premier vehicle service contract for his vehicle. On a recorded line, the consumer stated that his exact mileage on that date was 126,265.
On 4/1/19, a representative from Manny the Mechanic Auto Repair contacted the Endurance claims department to file a claim for repairs. The repair facility reported an undiagnosed noise from the vehicle and that the vehicle was not running. The repair facility stated that the vehicle’s mileage on that date was 129,101.
As part of the normal claims process, Endurance acquired a vehicle history report (attached) for the vehicle. The vehicle history report demonstrated that the consumer had visited an *** 8 days prior to contract activation, with a mileage of 128,742. With this mileage, the vehicle was still in its 1000 mile waiting period and the claim was subsequently declined.
When informed about the mileage discrepancy, the consumer denied ever having been to an *** and sent in an apparent document from January from Tires Plus Store #*** showing a mileage of 126,970.
Endurance reached out to the *** listed on the *** to remedy the situation. *** provided Endurance a copy of the 12/20/18 invoice (attached), showing that the vehicle was at 128,742 miles and the consumer declined a repair for the vehicle making a noise.
Additionally, Endurance reached out to Tires Plus on 4/17/19 in regards to the January invoice sent by the consumer. The representative at Tires Plus Store #*** stated that the vehicle had not been in his facility since 11/15/18 and at that time it was at a mileage of 128,547. The Tires Plus representative stated that the January invoice was fraudulent and did not exist in his system. The November mileage is in line with the *** invoice and *** reporting, and confirms that the activation mileage was falsified.
The consumer contacted Endurance on 4/17/19 and cancelled his contract. The consumer’s pro-rata refund will be sent within 30 days. Endurance will not at this time pursue the consumer in regards to his falsified statements and documentation and has mutually parted ways with the consumer.
Tony in Customer Service provided exceptional customer care. He was extremely helpful, personable, patient and most importantly knowledgeable. I interacted with approximately 4 agents prior to Tony only to hear four different (INCORRECT) answers concerning cancellation. Thanks to Tony I finally received the information I desperately needed and in a succinct and pithily manner. Tony was awesome and he should be emulated!
Received, unsolicited, a pink notice in the mail that said:
IMMEDIATE RESPONSE TO THIS NOTICE REQUESTED
complete with a "contact by" date.
If this is how you guys solicit new business, you must be desperate. It's a nuisance to have to come on the Revdex.com website and share my experience because you have chosen a mildly deceptive approach to advertising. Hopefully others will be better informed.
After encountering a incident which then prompted a phone call to Endurance, Josh and Johny thereafter made the matter a positive one and I was able to keep my warranty policy active. Thank you both.
Received unsolicited letter regarding price increase for an Extended Vehicle Service Plan designed specifically for my vehicle. I do not own a vehicle. Obviously the contact information purchased by this company is being used to coerce and perpetuate potentially fraudulent transactions by stating incorrect information (I have no vehicle) and purporting that a penalty (price increase) will be levied if I do not act. This is a form of sales harassment and the implication of a penalty is a coercive tactic. Use of personally identifying information (PII) without my permission is also a violation of my privacy.
We are sorry for the frustration that Endurance's mail piece caused the consumer, and as a result of the consumer's complaint, our company placed the consumer on our internal "Do Not Mail" database to ensure that he does not receive any future direct mail advertisements from our company. Please allow up to 10 business days to process this request. The consumer may still receive additional mail pieces sent during the processing time.
Complaint: ***
I am rejecting this response because: THIS BUSINESS SHOULD NOT HAVE MY INFORMATION AT ALL. I NEVER GAVE IT TO THEM. I DO NOT WANT IT SITTING IN A DATABASE WHERE I HAVE NO CONTROL OF IT.
MY INFORMATION MUST BE COMPLETELY DELETED AND REMOVED FROM ANY AND ALL COMPUTER SYSTEMS, PAPER RECORDS, DATABASES, CONTACT LISTS, ETC.
Sincerely,
Marcia
Please be advised, the consumer's information has been placed in our "Do Not Mail" database to ensure that she will receive no future mailings. Incoming marketing information is checked against this database to ensure that marketing material is not sent to consumers on the "Do Not Mail" database. Without the consumer's information in the "Do Not Mail" database, Endurance cannot guarantee that the consumer will stop receiving mailings. At this time, the consumer's information remains in the "Do Not Mail" database to ensure that no further contact will be made.
Sent me a piece of mail with all of my information and a customer ID saying that my extended vehicle service plan will have a price increase. I don't have a car. When called, they asked for my customer ID and then asked how they can help me, addressing me by name. They said that mail was sometimes sent out as an advertisement, so I shouldn't worry about the piece of mail labeled "Important--Open Immediately" with a full page of text about how they will no longer "be able to honor the service contract quote designed specifically for your vehicle."
I think Alvin *** did a great job of keeping me on board. I'm very happy about my situation now ??????!!!
Alvin was awesome today. Very patient and helpful.
Great personality and friendly, while maintaining professionalism.
Thanks AP!
Tanner *** has helped me so very much Thru a rough time accepting a rejected claim on my 2010 ***. As a 75 year old young lady! I have worked with a lot of service people in different ways. I must say Tanner is the very best at his job I’ve met. Not only at his job but in life in general, he is above them all. My anger was real at the denial of my $3000 claim. Tanner has made lemonade out of bitter lemons! My claim is still not being paid but I feel it was paid in full because he cared so much. I consider him a new life-friend and am very glad my warranty company has this Calibur man in its employe. Thank you for this opportunity to tell you about Gold-star Tanner ***.
Margaret A, Chattanooga, Tennessee.
They were up front and accommodating. As it turned out, I already had a maintenance agreement when I bought the vehicle so I did not need their service.
DO NOT. I REPEAT DO NOT GET AN EXTENDED CAR WARRANTY FROM THIS COMPANY!! I've had a car warranty with this company since 3/2017. I never made a claim except for recently (2 years later) because my transmission was driving faulty. They sent someone out to look at my car to see what kind of transmission codes I was getting. That seemed to check out ok so they then requested the shop to take my transmission out break it down and open it up. The shop did that so the warranty company sent someone else out to check the transmission and that seemed ok. When it came time to pay they denied my claim. They're stating they denied my because of pictures of my car they seen on social media. That is INSANE! They said my car has lowering springs which is FALSE!.They said my car has a exhaust system where I removed my catalytic converter which is FALSE. They stooped down so low to say that they seen pictures of my car on MY social media page of after market wheels on my car. They are talking about pictures that I take for show, where I remove the aftermarket wheels afterwards and put my stock wheels back on. It seems really crazy how they send TWO inspectors out and everything seems legit to go with the repair and they search my social media and decide to deny the claim because of PICTURES!! I wouldn't recommend this company to my worse enemy.They just wanted a reason not to pay and isn't even a justifiable one. So now my transmission is in pieces at the shop and I have to find a way to pay for this repair when I've been paying these *** for 2 years to not be covered when I have a legit issues. They decide to not cover it because of PICTURES they have seen snooping through my social media. My repair is $4,800 dollars. For 24 months I've paid $136.05 which adds up to $3,265.20. I cancelled my policy with them and they are issuing me a check of $1,881.05. This leaves me with $2,918.85 to come up with for this repair. This is a total loss of $4.302.90. THIS COMPPANY IS A RIP OF
!
As there is no actual desired settlement listed, Endurance believes that this complaint should be listed “Information Only”.
On 4/2/19, a representative from *** contacted the Endurance claims department to file a claim for vehicle repairs. As part of the claims process, an independent third-party inspector was sent to verify the failures reported by the repair facility. It was noted from the inspection that the vehicle had modifications from stock conditions. Per the consumer’s contract, any modifications to the vehicle will result in claim denial.
Please be advised, as part of Endurance’s 2 stage verification process, the consumer is explicitly asked if the vehicle is modified prior to the initial purchase transaction. A review of the recorded verification confirmed that the consumer was asked this question and responded that there were no modifications to his vehicle.
On 4/12/19, the consumer contacted Endurance and spoke to a Customer Service Supervisor. The consumer requested to cancel his contract and it was cancelled at his request. It can take up to 30 days to process a pro-rata refund. In the interest of customer service, Endurance expedited the consumer’s refund and it was sent out on 4/22. Please be advised, per the consumer’s contract, the refund is pro-rated based on the greater usage of either time in force or mileage elapsed, less an administrative fee of $50. The calculation for this consumer’s refund is attached.
Complaint: ***
I am rejecting this response because:This is bogus. If you guys claim there were after market parts on the car from pictures then why would you tell the shop to take the transmission out and open it up so you can send a SECOND person out to see the inside of the transmission? Wouldn't you be able to tell that from the FIRST pictures and not send a SECOND person out? Leaving me with my transmission in shambles to where I am stuck with a bill from the shop because they have to put it back together. This is nonsense. Stick to what I was told the very first time which is that my claim was denied because of PICTURES you saw of my car on the internet of after market wheels on the car. That refund is not good enough. I had your warranty for 2 years and never made a claim. How about giving me back what I paid in those 2 years which comes to well over $3,000 so it can help me pay to get my transmission fixed myself?
Sincerely,
Luttrell
Upon a management audit of the account, Endurance has agreed in the interest of customer service to issue the consumer a reimbursement for the cost of the tear-down on his vehicle. The consumer was notified of this on 5/3 and indicated that it was satisfactory.
This Company is not what they say. I had repaires needed on my truck. I paid $3377.00 for high tech superior coverage. My transmission went out on my truck at 72000 miles. Endurance would not cover the cost of the transmission because I did not have have the receipt for the service I had done on my transmission at 30,000 miles. I purchased the this contract with 56, 215 miles on the truck. The truck ios a 2005 and I have owned it for 14 years. The service at 30,000 miles was completed many years befor I even purched the the contarct. Endurance NEVER said I needed previous service paperwork on this vehicle prior to the purchase date of the contract. If they had told me, I would necer have purchesed the contract because anything I had done to the vehicle prior to the contarct would not have been covered and the contract would have been worthless. I eveen received statements from the repair shop stating that the transmission showed signes of having all services performed. The only issue with the transmission was that the transmission line blew causing the damage to the rest of the transmissin. I ended up paying the $ 3700.00 repair out of pocket. Endurance simply denied the claim over a receipt that I was not required to have and a service that was done 10 years ago. They DO NOT work the way they advertise. Dont use them ever. They will always find a way to get out of paying for the repairs. There rude and dont care about customer service.
I wish I could give - stars!!!! They tell you all the great things that they cover till you have to get your car fixed! Then its not covered! I wish I would have read the reviews before I wasted money with this company! BEWARE! SCAM!!
Max literally went above and beyond to help me. Thank you soooo much for your phenomenal service.
I called with a couple of concerns about my plan in which I was told did not provide the coverage and criteria. After explaining some of my concerns and unique forward requirements, my representative Lorrell asked to explore a few options. After a while on hold and making a call around to other solution experts and asked the questions for me, I was informed of the good news. I was explained that the new offer would increase my initial coverage, allow me to save some money at the shop for simply routine changes, and as well as a work related modification. While this did increase my overall cost of my plan, Lorrell was able to save me some money for the change.
One star because I can't leave no stars....... I took out an endurance insurance policy on my 2006 F250 it was a diesel motor and I talked with the guy on the phone for approximately an hour before I bought the coverage and it was rather expensive I was paid $300 up front that night and it was $128 I think it was a month after that well I had the coverage for about 4 months and the vehicle broke down twice both times they would not pay any of the coverage denied every claim that I ever turned in and wanted to give me a free month of no payments but that was not satisfactory considering my first bill was $760 for O-rings that were bad in the fuel line they said it was a maintenance issue I don't know too many people take your fuel line apart because of a o ring going bad
This company gets a one star for several reasons. As a dealer, we researched many warranty companies, coverage options, ratings, and items covered. Endurance was SUPPOSED to be a top notch company. Don't let them fool you. Over the last few months, we have written multiple contracts for Endurance, and only TWO of those people had to make a claim. Both were denied. During this last episode, we tried to call Endurance and see why it was denied, as the failure was supposed to be a covered component. The employees at Endurance have no regard for their job, their company, or the people keeping them in business. The first person, Shatavia, answered multiple questions with "that's not my job" and had a poor attitude. We then spoke with Daniel. Same result. So then we move on to Ernesto. I honestly have no idea how he still has a job. I will keep it professional and just say this guy was extremely unpleasant to deal with. We eventually reached a gentleman named Paul in the Claims department and he was the only one who was polite, respectful, helpful, and cared about his job. Further down the line I spoke with Aaron, who is apparently the Director of Dealer Services. I left a message with him and never heard back. I called a couple days later to try and contact him again and was able to get through to him. He immediately knew the customer I was calling about, indicating he received my message but never bothered to call back. After speaking with him, he said he was going to check on it give me a call back within 20 minutes. Needless to say, I never got a call back. I tried to call him back a few hours later to follow up but he was "on a phone call". End result, I am embarrassed that we even sold products for this company, and will absolutely not be writing any further contracts of any kind. Hopefully someone at Endurance can see this and see how much their horrendous customer service is going to cost them.