Endurance Warranty Services Reviews (%countItem)
Endurance Warranty Services Rating
Address: 400 Skokie Blvd Ste 105, Northbrook, Illinois, United States, 60062-7937
Phone: |
Show more...
|
Web: |
|
E-mails: |
Sign in to see
|
Add contact information for Endurance Warranty Services
Add new contacts
ADVERTISEMENT
I was told they would cover my transmission problems and was told they can’t and that it’s my driving that caused the dam when I baby the car. I would never recommend this place and they wouldn’t even give me my money back.
I'm receiving harassing letters from Endurance Warranty Services LLC every 2 weeks threatening me that I'm loosing my car warranty because I'm ignoring their solicitation mails. As a matter of fact I started leasing new car 2 months ago. Called them twice and some Chinese lady barely speaking English promised to take my name from their mailing list. Never done. Today called again and she hang up on me. Furious. I want this "business" fined for harassing people. I did not WANT them in my life. It is a pure intrusion in my private life.
I purchased a car warranty through Endurance Dealer Services. The engine went out in my ***. I filed a claim with the warranty company and they denied the claim. I asked repeatedly for a denial letter to be sent to me and they are refusing to send it. They gave us a different reason why they denied the claim every time we called them. Not one of the reasons they stated was true, factual, or could be proven without the engine being taken apart (which it wasn't or hasn't been). I will be requesting to go to arbitration with them. I would like a denial letter sent to 1*** before the end of September 2017.
On July 24, 2015, *** sold the consumer an Endurance vehicle service contract for his 2011 ***. On August 10, 2017 Endurance's Claims Department was contacted by *** Repair to file an engine claim for the consumer's vehicle. The repair facility reported that there was NO oil registering on the dip stick, and that the engine was completely locked up. It was also reported that the starter and battery cable would smoke when attempting to start the vehicle, damage caused by the starter being continuously cranked against an engine that would not rotate. Endurance requested that the consumer provide maintenance records, as well as requested a third party inspection of the vehicle that was competed the following day. The third party inspector verified the repair facility's findings that the engine was completely locked up, there was no oil in the engine, as well as finding a leak from the timing cover. There was no oil sticker in the window. During this time the consumer submitted maintenance records however there was no proof an oil change was performed. One was from April 25, 2017 in which the vehicle was at *** Motors for a check engine light that was setting crankshaft position codes. The light was on due to the oil level being 3 quarts and went off when the oil was filled. The old oil was not removed and replaced and the filter was not replaced. There was no other record of maintenance submitted by the customer other than a hand written letter stating they had an oil change done in November, 2017 by their brother-in-law (obviously it is not November, 2017 yet and there is no proof of oil change), then stating they had another oil change done in July, 2016, again no invoice or record proving the work was done or at what mileage, and then another in May, 2016, again no evidence or record proving the work was done or at what mileage.
The claim was denied due to loss of fluids. The consumer had been operating the vehicle with low fluid level and had operated the vehicle until there was no oil left in the engine and it locked up. At no time did Endurance Dealer Services refuse the client a denial letter and we would be happy to write one up. We will also be happy to provide the records submitted by *** Motors as well as the third party inspector's findings.
The consumer's attorney was nevertheless intent on filing for arbitration per the dispute resolution process of the contract. In the interest of settling the dispute, not incur legal fees and costs, and customer service, Endurance talked to the consumer's attorney and agreed on the amount to pay the claim.
Endurance denied my claim for my car repair because of the size of my tires. Endurance had the repair shop to tear down the car. Since they canceled my policy, I'm stuck with a $600 dollar bill for the teardown. If they knew my claim would turn down because of tire size. Then my vehicle should have never been torn down.
Upon receiving the complaint from the customer, Endurance did an internal investigation of the facts regarding the customer's claim, including interviewing the individual claims adjuster. Endurance concluded that the claim adjuster did error in requesting a tear down of the customer's vehicle in order to diagnose the problem. Endurance paid the tear down bill on behalf of the customer, cancelled the customer's policy because the car was not eligible for coverage due to oversized tires and issued the customer a full refund.
Endurance charges us $2689.00 for a Xtra Supreme coverage contract, which according to their website is like that of a "bumper to bumper" warranty coverage, yet when I took my vehicle to the dealership they called and found the rack and pinion steering column which needs to be replaced is not covered. When we called to ask why we were told that "in order to cut cost, it was determined that the steering was on the least likely things to go wrong on a *** vehicle and therefore it is not covered." Yet, in my coverage booklet it does not state that at all. This was not told to me when we signed up for the policy, nor did we receive any notification that the coverage/policy was changing.
On July 24, 2015 the consumer contacted Endurance and purchased an Interstate National Dealer Services (INDS) XtraSupreme vehicle service contract for her 2010 ***. At the point of sale and during the verification process, the consumer was provided with the complete coverage details of the vehicle service contract and also made aware of Endurance's 30-day money back guarantee. The consumer was also mailed a hard copy of the vehicle service contract which was sent via USPS Critical Mail with delivery confirmation.
Please be advised, Endurance is strictly the seller of the vehicle service contract. Endurance sold the consumer an INDS vehicle service contract. INDS is the administrator/obligor of the vehicle service contract which means INDS administers (approves or denies) the claims and is obligated to pay the approved claims. Endurance played no role whatsoever in the approval or denial of claims.
Upon receiving the complaint regarding a denied claim from the customer, in the interest of customer service, Endurance contacted the customer, cancelled the policy and issued the customer a refund.
I just received a letter in the mail which my first look was that it was a spam mail because it had no return address. Upon reading the letter I saw a lot of "Red Flags" 1. car companies do not give your information to others. 2. No where on the letter states the name or website of the company. I played along and call the number. Not one time she said the company’s name until I asked. She want on telling me how my warranty expired and how I can save with them. she wanted me to give her my credit card information. I told her what is the name of the company and how did they get my information. she said that my car dealer gave it to her. I said Really then what is my V.I.N number. She went on by telling me how much I would save using this company not answering my question. I asked for the website. She paused and said Endurance.com. She said just google it and you will see our name. I told her no I am going to check the Revdex.com to see if they are legit. She continued trying to sell me the warranty but I cut her off and told her that I would get back with them after I have done my research. 1. Endurance.com is Not linked to this company(Look it up yourself). Please do your research before you give them your personal information.
Endurance is a Certified member of the Vehicle Protection Association (VPA). In order to be a certified member of the VPA, a company must be audited by a third party law firm according to the VPA's Standards of Conduct. One of the Standards is the company must disclose who the company is on the mail advertisement. Endurance states it's name on every mail promotion. The mail piece the consumer speaks of above is NOT and Endurance mail piece. Further, the sales agent the consumer spoke to was not an Endurance sales agent. Whenever a consumer calls Endurance, a welcome outgoing message says "Thank you for calling Endurance". Lastly, Endurance's website is not Endurance.com as the agent stated. Please have the consumer provide the mail piece and Endurance will find the unscrupulous company and take the appropriate action. Thank you.
I've been with Endurance for 7months now and so far so good. Customer service is always have been cooperative and pleasant to speak with. I definitely will be recommending endurance to friends and family
I purchased a warranty and was told if I had a problem I had to drive 1000 miles to use it the truck drove fine all of a sudden on the 59th day the transmission stopped working I called the warranty company they told me to tow it any where that would work with them so I had it towed to shumacher buick in lake park florida they told me that the transmission needed to be replaced so they sent an adjustor out then he said we needed to authorize a break down of the transmission , I asked why I was told by the warranty company so they can see whats wrong and when they see it they were going to authorize the repair. when the break down was complete they sent another adjustor out to say they were not going to cover it because we called in too early and the 2nd excuse was it was a preexisting problem the 3rd excuse was it was before the 60 day grace period. I should of been during the phone conversation before I gave them my card number and I wouldn't have gotten the policy, if the car wasn't covered I should have been told this from the beginning then I could have waited till I got the money to have it fixed,why send an adjustor if it wasn't covered from the beginning or authorize a break down leaving me with a bill for $1659.26. transmission torn apart in pieces in my vehicle. then they call and pay $900.00 on it and cancell the policy I'm still with no transmission in my car, my transmission is in pieces and I'm walking everywhere since August 2nd that is dishonest practices and cost money that could have gone toward repair. I'm very angry and dissatisfied.
On June 5, 2017 the customer contacted Endurance and purchased an Endurance Select Premier vehicle service contract. During the sales and verification process the customer was told that the vehicle service contract comes with a 60 day and 1,000 mile Waiting Period. The customer also received the physical vehicle service contract in the mail. On the first page of the contract it states the Waiting Period is 60 days and 1,000 miles. In the Terms and Conditions, Definitions Section, "Waiting Period means the period of time and mileage that must transpire before a claim may be filed hereunder."
The repair facility originally reported to Endurance that the customer's vehicle came in for a repair on August 7, 2017, which was outside of the Waiting Period. As the failure appeared to be a hard part failure, Endurance had no reason to suspect the issue as being a pre-existing issue in nature and proceeded with the claim as normal. Upon the first inspection, the third party independent inspector confirmed the customer's complaints and agreed with the technician's assessment that the failure was most likely a hard part failure of the 3-5-Reverse wave plate. The shop proceeded in getting the customer's authorization to tear down the vehicle to determine if the transmission was rebuildable or if further damage had occurred due to the 3-5-Reverse plate failure that would require complete transmission replacement.
Upon the 2nd inspection to confirm the damage found by the repair facility after tear down, the inspector also discovered another document that the repair facility had not originally provided. While the repair facility had reported that the vehicle came in on August 7, 2017, 3 days outside of the waiting period, they had an initial intake and write up sheet that was dated August 3, 2017.
August 3, 2017 was still inside the customer's 60 day Waiting Period. The repair facility had waited until after the customer's waiting period was over to file the claim, and then provided false/misleading information to Endurance's Claim Department about when the vehicle had actually arrived. With this new information the claim was promptly denied as Pre-existing the contract's activation.
In the interest of customer service, Endurance paid $900 covering the cost of the vehicle's teardown as well as offered to cancel the customer's contract and issue a full refund of money paid towards the contract (over $400).
I cancelled my warranty over 3 weeks ago and have yet to receive my refund. I have called and spoken to several reps with one telling me that he had no ideal why my "first request hadn't been put through". That was a week after the 1st request. Its been almost 2 weeks since my last request even though I was told it would take only 3-5 business days for the money to be returned. Ironically, this was the same thing I was told during my 1st request. I called a few days ago to make sure the last request had been filed since I had yet to receive the money just to have the young man tell me it takes between 7-10 days to receive your refund, not 3-5. Now it's been over 10 days since my last request.
Endurance's Customer Service Manager spoke to the customer and she confirmed she received the refund.
Endurance was able to lower my payments
I've had to use the warranty twice since buying it, both times things went very smoothly. Glad I have it with you!