Endurance Warranty Services Reviews (%countItem)
Endurance Warranty Services Rating
Address: 400 Skokie Blvd Ste 105, Northbrook, Illinois, United States, 60062-7937
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The customer service representative that I spoke with named Art *** was EXCELLENT!! He was very knowledgeable about your products and services, and truly made suggestions based on my needs and concerns. Five Stars!! Thank you. Mike C.
This company sends misleading and threatening advertising. It is preposterous that the Revdex.com gives them an A+ rating, when the letter head falsely claims to be from the Department of Automobile Records, and the advertising implies that the customer is at fault for not responding to "multiple notices."
Had an Endurance warranty on my car. Initiated the process in March 2017. Paid $152.59 every month plus a sizable down payment for their premium coverage. Invested $1660. When my car required work due to a check engine light coming on, THEY COVERED NOTHING! The claimed the parts just wore out and that ONLY DEFECTIVE PARTS ARE COVERED!. Why buy an extended warranty then? My $1660 could have gone to cover the repairs that I needed. Canceled immediately once I found out I was paying for NOTHING! Save your money, find a company that actually offers coverage and not excuses.
Endurance warranty services refuse to honor claim. Auto mechanic
Made a full transmission diagnosis of truck. The assessment determined that the transmission needs to be fixed however warranty company has refuse to cover the claim by stating that the assessment is on the external as opposed to internal. Auto mechanic disagrees and states it’s a safety issue and must be fixed. Endurance has not given any other reason why they will not cover claim...account #
On December 27th Rick from *** contacted Endurance to file a claim on the consumer's 2004 ***. The consumer was having transmission issues that Rick diagnosed to be a failed torque convertor as well as worn out clutch packs causing noise and slipping gears when shifting.
The consumer's vehicle service contract has a 1,000 mile and 60 day waiting period. According to the contract, "Waiting Period means the period of time and mileage that must transpire before a claim may be filed hereunder." At the time of the claim the consumer had not satisfied his waiting period of 1,000 miles, as he had only driven 688 miles since purchase.
In the consumer’s complaint he states that we disagreed with his repair facility as to the failure of the transmission and that we gave no reason for denying the claim other than the failure “not being internal”. This is incorrect. The claim was denied because the vehicle was still inside of the contract's waiting period. At no time did Endurance disagree with the consumer's repair facility as to the failure or whether it was internal or external. The failure is, as stated by the consumer's repair facility, a failure of the torque convertor as well as an internal failure of the transmission. The vehicle simply was still inside the waiting period. Not satisfying the waiting period is the only reason Endurance has given as to why we will not and cannot cover the consumer’s claim.
Endurance's Customer Service Representative spoke to the consumer and advised that the claim denial was contractual and still within the waiting period. The consumer also mentioned that his truck was a commercial work truck which is also ineligible for coverage according to the terms of the contract. In the interest of customer service Endurance agreed to cancel the consumer's contract, waive the cancel fees and time used on the contract and issue a full refund.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely,
Michael
My complaint is that I have a vehicle service contract with Endurance dated 6/29/2015 thru 7/29/2108 for a 2011 ***, due to me trading in/purchasing a new vehicle *** 2016 I reached out to Endurance on September 2017 to end my contract and make an adjustment since I already paid in full $2,587.00 (for 36 months)
On September 1, 2017 the consumer contacted Endurance's Customer Service Department to cancel his vehicle service contract. Accordingly, the Customer Service Representative cancelled the consumer's vehicle service contract in our system and explained to the consumer the refund process. According to the consumer's vehicle service contract Cancellations Section, "If You cancel this Contract after the first thirty (30) days, the unearned Contract Purchase Price will be refunded calculated on a pro-rata basis...less an administrative fee of fifty ($50) and the total amount of all authorized claims, provided We receive a Federal Odometer Statement or notarized affidavit verifying mileage at the time of cancellation."
The consumer stated that he would send in the Bill of Sale of the car and the Customer Service Representative said Endurance would calculate a refund, if any, would be due according to the Bill of Sale.
On October 30, 2017, the consumer called Endurance's Customer Service Department inquiring about his pro-rata refund. The Customer Service Representative explained to the consumer that there is no refund for his contract due to the miles used. The consumer then stated that the miles listed were wrong and he will send an email to Customer Service.
The customer provided miles at time of sale were 51,111 and Endurance calculated the pro-rata refund.
Please be advised Endurance sent the consumer a pro-rata refund today via *** and, in the interest of customer service, also included a $100 Gas Card.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely,
Edward
After my auto pay had been decline due to my credit card switching to a new card, I have had a few late payments. I was currently residing in Korea for my work, but I was able to contact customer service (Sheila), and couldn’t be happier with the results. She was able to resolve my issue and even waived my late fee. Awesome company with amazing customer service.
Easy enrollment process. Too early to rate services because I havent had to use it.
Great company!! Excellent service.
You have my contact information. I wanted it removed, as your advertising is so misleading I don't want my information about my 2003 *** 1500 truck in your system, as well as any of my other contact information. Basically, I never had a worse experience in finding out that your letter stated you had some information on me, then resent me the letter when you stated you would not do so again, then had two different phone numbers and two different case numbers on it, and then trying to make me pay initially over $500 up front just to start because I did not respond to a notice, is outright fraud to me. Luckily, I never purchased anything, so you don't owe me any money back.
Remove everything from your system about me, do not retain one ounce of data on me, do not sell or otherwise distribute my data on me, and do not contact me ever again!!!
Endurance is one of the nation's leading providers of vehicle service contracts. Endurance plans are offered in over 2,000 auto dealerships nationwide, and Endurance also sells vehicle service contracts direct-to-consumers.
The only name is Endurance's database that matches the name of the consumer has an Arkansas address, yet the consumer's address is in New York.
Endurance contacted the consumer and he confirmed he received the mailed advertisement in New York. Endurance apologized about any inconvenience and told the consumer that Endurance will add the consumer to Endurance's "Do Not Mail" database to ensure he does not receive any direct mail advertisements in the future.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely,
Walter
I purchased a vehicle contract on11/13/17 in good faith just to learn that when I filed a claim on 12/19/2017 after I met all of the rules that's outlined in my contract pertaining too mileage and a 30 day waiting period with no prior vehicle problem with my 2013 *** xf my check engine light came on 12/19/2017 and I took my car 2 a certified *** repair shop and Matt *** at *** in Ft. Worth Tx called in 2 start a claim in order to repair my car and he was told that my problem was not covered and the reason was because the problem already existed Matt told them that was not possible because I wouldn't have been able 2 drive the car. I was required 2 have driven the car at least 1000 miles along with the 30 day waiting period I had driven the car over 2000 miles since contract was purchased I made several attempts 2 speak with the claims department and was told they didn't want 2 talk 2 me and 2 have the repair shop call which they did 3 times. Endurance seem 2 have an expert on their staff that can tell exactly when parts will break down without inspecting the parts and no matter what a CERTIFIED tech say endurance will use the term pre-exiting problem in order 2 deny the claim no matter what the tech say, this is nothing more than a scam with fancy words they wouldn't even call me back I am out of over 2500.00 for repairs that's covered and the money I have paid monthly which 278.00 all because of those famous words'' PRE-EXISTING'' that I'm sure is used on a daily base
Endurance vehicle service contracts are sold in over 2,000 auto dealerships as well as direct to consumers nationwide. Endurance approves and pays millions of dollars in auto repairs on a monthly basis. With all due respect Endurance takes offense to the customer when the customer states "this is nothing more than a scam with a fancy words..."
On November 13, 2017, the customer purchased an Endurance Supreme Used vehicle service contract for his 2013 *** XF with 58,013 miles. On December 19, 2017, just 3 days out of the vehicle service contract's waiting period, the customer filed repair claims that were long term failures, occurring over a long period of time and thus determined to pre-exist the vehicle service contract's coverage period.
According to the contract's Definitions Section, "Pre-Existing means a condition within all reasonable mechanical probability relates to the mechanical condition of your Vehicle prior to Contract issuance."
In the interest of customer service, Endurance re-opened the claim and ordered a third party independent inspection of the customer's vehicle. Regarding the coolant leak issues, the third party inspector verified that all of the staining was long term and that there was no broken water pump shaft as reported by the repair facility, which confirmed Endurance's conclusion. Regarding the timing chain, at the time of inspection, the vehicle was not in a condition to confirm nor diagnose the timing chain concern. Endurance and the customer are working close with the repair facility to complete diagnosis and determine next steps in resolving the customer's concern.
Complaint: ***
I am rejecting this response because: Endurance is lying and wanted me to pay out of pocket for a motor tear down over 4,000.00 which I don't have. Vehicle is still sitting in my garage needing repairs.
Sincerely,
Terry
Endurance and the consumer ag*** to cancel the consumer's vehicle service contract, waive any cancellation fees as well as time used and issue the consumer a full refund.
I had a warranty with Endurance and when it was time to pay a claim by Endurance they made all excuses. They lied to me when they sold the warranty and it took Endurance approx. a week to return my call(s). Endurance is a fraudulent company with no intention of paying claims. As I look at reviews/complaints I see out of 6+ years Endurance has 619 negative complaints, but yet they have an A+ rating with Revdex.com.org (hmmmmm that's strange)
As result of this experience I will continue to share with EVERYONE I know and come into contact with in daily activity.
Endurance vehicle service contracts are sold in over 2,000 automobile dealerships and direct-to-consumer nationwide. Further, Endurance pays millions of dollars in claims each month for thousands of customers. Endurance's Claims Department has won awards for claim adjudication and customer service and all claims requests are administered using state of the art claims administrative software.
On November 1, 2017, the consumer purchased an Endurance Supreme vehicle service contract for his *** A8 with 57,548 miles.
On December 8, 2017, the consumer filed a repair claim request on his vehicle. When a third party independent inspector arrived to verify the consumer's vehicle's failure, the independent inspector noticed the tires on the vehicle did not match the manufacture's placard.
In Exclusions Section of the consumer's vehicle service contract, "Coverage is not provided under this Contract if any alterations have been made to Your Vehicle or You are using or have used Your Vehicle in a manner not recommended by the manufacturer, including but not limited to:...any tire that is not recommended by the original manufacturer if it creates an odometer/speedometer variance of greater than 4%." Accordingly, Endurance denied the claim.
The consumer asked for his vehicle service contract coverage to be cancelled, and in the interest of customer service, Endurance cancelled the consumer's coverage, waived any applicable cancel fees as well as time used on the contract, and issued a full refund.
Daniel was very helpful and it only took 5 mins or less he got straight to it..thank you so much!
I have received numerous solicitations to extend warranties on vehicles that I no longer posses nor own. More over, the notices arrive with no return address; are designed to look like delinquent notices to capture attention (or more appropriately waste my valuable time), and are 100% unsolicited.
Endurance vehicle service contracts are offered in over 2,000 automobile dealerships as well as direct-to-consumers via the internet, television commercials and direct mail promotions. We are sorry about any confusion Endurance's mail piece caused the consumer, and per the consumer's request, our company placed the consumer on our internal "Do Not Mail" database to ensure that he does not receive any future direct mail advertisement from our company.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely,
Shaun
Excellent service , prompt polite and informative
Having issue with claims, opened a claim back in June for my engine which is covered it literately took over an month for them to the actually accept the claim, so now I'm having problems with my transmission. They denied my claim because water is mixed in my transmission, so they're stating (assuming) that my car was in a flood or even assumed that I drove my car into large puddles of water, which I feel like they're using excuses to accept the claim. The service department at *** even stated that a piece from my transmission is missing and that's why water from the condenser got into my transmission, but they're "Inspector" came out and took pictures and conclude that my car was in a flood which is wrong, my car has no signs of flood damage. I also have a premium plan with Endurance.
On December 12th, 2017 *** contacted Endurance to file a claim on the consumer's 2011 ***. Among the concerns reported was a transmission issue. According to the repair technician the transmission was full of water.
At this time Endurance requested an independent inspection to be performed by a third party inspector. On December 13th the independent inspector arrived and performed the inspection. The inspector verified that there was water in the transmission fluid.
The repair technician showed the inspector that the transmission fill pipe was missing its o-ring and was loose, and that he suspected that condensation from the a/c running made its way down the dip stick tube. The technician wanted to replace the a/c condenser, the transmission cooler is inside of the condenser, as a precaution due to the water intrusion into the system. While going over the vehicle the technician also showed the inspector dried white stains on various parts of the vehicle and said that this indicates that the customer had driven through high water. The stains are high enough to have allowed said water to enter the transmission from the loose fill pipe with the missing o-ring.
Regardless of the cause, either a/c condensation dripping into the loose and unsealed fill tube or the customer driving through water and allowing water in through the loose and unsealed fill tube, the transmission fluid was contaminated. The claim was denied for contamination of fluids.
Please see page 7 of the client’s policy under EXCLUSIONS – WHAT IS NOT COVERED > "Coverage is not provided under this Contract for any damage and/or Breakdown resulting from...water or...contamination of fluids..."
At no time did Endurance accuse the consumer of having been in a flood. All information presented by Endurance was provided by the consumer's repair facility and a third party inspector. The repair facility agreed the cause of failure was water contamination of the transmission fluid due to a loose fill tube with missing seals.
Endurance's Customer Serivce Manager spoke to the consumer, explained the claim denial again and the consumer agreed to cancel the contract.
I just wanted to recognize James *** for his outstanding customer service on our last visit. James displayed great knowledge of his product. He was one of the most courteous and and helpful young man. It is because of folks like James, that not only helps you get clients, but KEEP them. My hat's off to him, for creating such a pleasant experience. thanks again, James.
Regards,
Rich *** M.S.
Great service with Mr. Ian.
John *** is the nicest, most personal individual. I felt very comfortable communicating with me. He listened intently!
I want to share my experience with cust. serv. rep. Steve ***. He was excellent, effective and efficient. A+ for Steve ***. He is the standard by which all customer service reps should be measured.
Ian was extremely kind & helpful. Unlike some of the other representatives I have spoken to over the past 7 days in trying to handle my claim that has been a nightmare. I have had a most unpleasant experience of the handling of my first claim with this company. Ian made my nightmare less nightmarish.
I appreciate his help.