Endurance Warranty Services

I have an extended warranty for my car through Endurance. I've had this warranty less than a year. I recently sought repairs on my vehicle that happened to be covered under warranty. The repairs are quite spendy, so Endurance sent an inspector to the dealership to look at the car. I happened to have *** stickers on my car so they denied the claim stating my contract says it does not cover vehicles that are used commercially. We'll after informing them that my vehicle is not used commercially and asking what could I submit for verification that it is not being used commercially they said nothing, you have the stickers on the car. Yes I have stickers on my car, however there is no license number on those stickers which is required if you're going to drive for ***. I told them I had signed up with *** did a total of 12 rides (same time period) totalling less than 50 miles a couple months ago and decided it wasn't for me. I still fully support *** which is why the stickers are up and not the active business license. I offered to provide documentation from *** that I had not been driving for them and would not renew my documents when they expired because I will not be driving for them. I also offered to provide documentation that the parts that were seeping where seeping before I tried out ***. Now they are trying to force me to pay additional money for a commercial warranty when my car is not being used and will not be used commercially. The language in the contract is very specific. It states again "is used" Not previously used, or if it is ever used. If someoone purchases a used car that was used commercially do you charge them more no. At the end of the day they did not want to pay the cost to repairs, something they also told the dealership who also documented that.

Nicole was so friendly and amazing, she was a pleasure to work with!

Endurance Insurance Co
Particularly as of 12/13/2017, Ian *** was very helpful in resolving issue.

Bad experience with this warranty. I've been told by the dealer the repairs cannot be covered because the policy was too soon to replace my water pump which is COVERED! I called customer service the agent read off what dealer listed which the dealer addressed the water pump. Once I indicated I am calling regarding the water pump the warranty company begins to say, the water pump is covered HOWEVER if the leak is because of the gasket or (some other part) it's not covered. Well on page 5 as he instructed me to go to it lists water pump. In so many words I can buy a pair tennis shoes but I can't have the shoe laces to string them up. Why do I need this warranty if I have to pay you for a service you can't provide?

We are left on hold way too long. However when I was transferred to Daniel I was more than satisfied. He was worth the wait. He was friendly and very knowledgeable . I will be asking for him on any further calls.

Endurance took care of my rear main seal. I am so glad I got coverage, because if I hadn't I probably would have sold my xterra rather than fix it. Customer service was great. They were fast, and seemed to care about me. Again, really glad I went with the warranty.

Sheila *** was great.

It was a joy working with Nicole today she was very knowledgeable and has excellent customer service she gets a 12 on a rating from 1 to 10 in my book happy holidays

I'm so happy I called in and got Sheila! My husband recently passed and I fell behind on my bills. I was afraid my policy was going to be cancelled but Sheila was very kind and helped me find a solution to keep my coverage. Thank goodness for Endurance.

On 11/3/2017 I purchased a extended warranty from Endurance with estimated mileage of 97,000 with first installment of $211.00. On 12/1/2017 I made a second payment of $222.72. On 12/5/2017 my vehicle stalled out and was towed to Smith Volkswagon. On 12/6/2017 I received call from dealership service and was told repairs were verified as covered and I would only need to pay my $100.00 deductible. I also was told that my vehicle would probably need an additional day for repairs. I then contacted Endurance for rental but then I was told that my claim was denied for nonpayment and mileage discrepancy. I then request to speak with management then I was told by a gentleman that he was the legal department and he went by the name of Eddie ***. I explained my payment was made on time 12/1/2017. He then stated it was denied because of CARFAX with no real explanation. I verified with dealer that there isn't anything on CARFAX. I was told my Eddie “not to report to Revdex.com or he would sue me for $5,000. They continue to make other excuses that make no sense so they do not have to pay there part of my extended warranty contract. Now I am stuck with a $1,150 repair bill which should be covered per my contract with them. I feel robbed and scammed by Endurance because they did not keep their promise and obligation for the contract. I want them to cover the expense that was promised and stated in the contract.

Hi my name is Margie *** I have been with this company since 2016 I have finally paid my 18th payment it's been a pleasure to deal with with Nicole answered all my questions and helping with all the problems I was beginning to have I appreciate that so much I have no intention of getting rid of my *** 93 2003 thanks for doing business with you all

I called the manager spoke Eddie *** the customer service was excellent and he took great care of me. And satified my needs.

Called Endurance and spoke to Eddie *** and I was on a hardship and he was able to help me.

Nicole was very personable... Some of the best customer service I have experienced in a while

When bought the warranty I was told even tho my car had over 100k miles that it would be covered bumper to bumper just like a new cars warranty. However 4 months into I had a failed component inside my transmission the claim was denied. The used the Gradual reduction in performance clause in there contract saying the failure was due to the mileage and age of the part. The claims manager told me several times this was correct and he was a master tech and I don't know anything. He then called the dealership a "Stealership" several times and said they were just out to get claims. I would suggest look at other warranty companies because this clause in the contract can and will be applied to everything.

Deceptive advertising received in mail from "Department of Automobile Records".

Scare tactics are used.

This kind of advertising can cause undue alarm in the elderly or mentally challenged.

I feel is unethical.

I would never do business with this company.

Thanks so much to Sheila for all her help today.

She was very helpful, resolved my problem. She is nice & great at her job.

I don't even own a car, however I just received a deceptive mail advertisement from EWS that looks like a threatening final notice to pay a bill. Of course it's not actually a bill, it's an advertisement (as it states in very small print). It looks like it's aim is to take advantage of people who can't tell the difference. There are prominent phone numbers to CALL IMMEDIATELY (and of course "Se Habla Español").

I am file this complaint because I was sold a extended car warranty that told to me by your customer service rep after mentioning the t warranties that would have fix my vehicle. My car started to burn oil more frequently as well as me add coolant more often. I took it to the deal to have it checked and paid out of pocket $165.21. But prior to doing this I contact Endurance and talked to a young man who went over my contract and told was a good one, and that I should take it to a certified *** specialist, rather than take it to the service center at ***. My thoughts was that it would be less money endurance would have to payout. That did not set good with me, so after talking to a certified *** specialist, I was told to take it to *** service center and have it checked. He was informed by me that I had an extended warranty and felt it was best to have *** service center to check the vehicle out to find out what was going on. I took the vehicle to *** service center and the car was diagnosis with a leaking water pump due to seal and gaskets worn, also that the thermostat need replacing, On November 20, 2017 a investigator from Endurance came in and took pics and sent his recommendation back to Endurance. On the same day 11/30/2017 my service tech called me and informed me that Endurance had denied my claim and refuse to pay for any of the repairs that my vehicle need. I cal Vek at endurance at 1:25pm and we went back and forth about the policy and he informed me that the water was under the warranty by seals and gaskets were not. I realized that your company sold me a warranty that was a dude and you have been automatically taking monthly payments for this dude warranty, I see were your comany has hand picked out the all the major components to the engine,transmission, electrical, cooling system, fuel system and seals and gaskets. I am a veteran who lives on a fix income and I googled the best car extended warranty and your company came up as the #1. I truly beg the difference. I am totally upset with your company scamming people and especially veterans and senior citizens.So I am going on a campaign to let the citizens of USA know just what type company is be ran under the name of Endurance Warranty Services.