Endurance Warranty Services Reviews (%countItem)
Endurance Warranty Services Rating
Address: 400 Skokie Blvd Ste 105, Northbrook, Illinois, United States, 60062-7937
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I had problems , called and talked to Eddie *** and he helped me to resolve all my issues. I would recommend this company anytime. They have great customer service.
I currently had an issue with my claim, and Eddie *** help me he was very patient with my ?
I was having trouble with a *** Dealership taking a very long time with my car and Endurance actually helped me out with the rental car which was very nice and unexpected. Then they turned a $2000 repair into a $100 repair which is crazy. If it weren't for Endurance I would have paid the $2000.
So I contacted one of their support managers, Eddi *** who explained everything to me and I told them how great it was working with them.
Warranties are always hard to figure it they are worth it or not. In this case I am so glad I went with Endurance. They have been more than fair, very pleasant to work with and way more reasonably priced than the others, even ***.
Thank you
Alan
I was well taken care of, by Mr. John. I felt at ease after his conversation with me.
On 2/1/18 (Thursday) I took my 2007 *** to my repair facility who diagnosed an issue with my transmission. Endurance sent out an inspector the next day who drove my vehicle, felt the hesitation in the transmission, heard the noise and saw the diagnostic code that the repair technician found. On Tuesday 2/6, my service adviser called to let me know that my claim is on hold because Endurance is questioning the maintenance schedule on the transmission service. I called Endurance and spoke with James and explained that there are 3 different maintenance schedules in my service manual and I follow schedule 1 maintenance. James took the information and said to call back later . I called back later that afternoon and spoke with Chris who reviewed the notes on file and said that things were cleared to proceed. The next day, my service adviser calls me and informs me that this is not the case and they are still having a discrepancy. I call back on Wednesday 2/7 and speak with Eric. Eric puts me on hold and then proceeds to tell me that some service director at Martin *** in Illinois says the proper maintenance schedule is a check at 30K, 60K, 90K on transmission (this is the premium maintenance schedule). I call back and speak to Scott who is able to find the actual service manual online for my 2007 *** and we go through it page by page. Scott confirms that I have been doing proper maintenance and clears that off the file, but says that they want the service facility to tear down the transmission to determine the cause of failure . On 2/13 they do the tear down, on 2/15 the inspector comes out. On 2/16 the claim is on hold again as Endurance wants to know cause of failure. On 2/19/18, my service adviser and I speak with Grant in claims who now wants to see a tear down of the pump. We have completed that and are now in limbo waiting a response. I believe that Endurance is using stall tactics to get out of paying my claim.
Revdex.com:
Cc: [email protected] Subject: Retract Statement
From: natalie [mailto:***@comcast.net] Sent: Wednesday, February 21, 2018 3:05 PM To: Revdex.com Info
I would like to retract my complaint, Complaint # 12694786 against Endurance because I complained against the company in error. I also filed this complaint before knowing that it was approved and would like it retracted .
Thank you,
Natalie
This deceptive company sends a one-page double sided invoice-like document. It shows an "example invoice" and "do not pay" in the fine print. But to a senior, this looks like a bill that needs to be paid. Endurance lures unsuspecting recipients with these fraudulent invoice decoys and asks the recipient to call the number listed. What is this, 1972?
The name of the company on the return address approximates a government agency with the name "Department of Automobile and Records". Impersonating a government office exposes the company's directors to imprisonment and monetary penalties.
Received mail from this company marked as time sensitove stating vehicle warrantybos due to expire and possiblly past expiration. called customer service to be removed from their list as I do NOT own a vehicle. The agent on the phone ingnored my request. Then insisted I give the "account ID" #/ vehicle code on the "notice". I asked to just be removed but was told to provide the number first as there may be another "member in the household that may be affiliated with it under my name" After I provided the number I made it very clear once more that I do not own a vehicle, I do not have any other household members as I am single/head of household. The agent said I need to hold to check but when I stated there is no need she got upset stating "I HEARD YOU!" and placed me on a 5 second hold. After looking up " the account" I was told to disregard tge letter and was hung up on and never once receivex confirmation of removal and how ny information was obtained and used to create a vehicle warranty account. Proceed With Caution. DO NOT GIVE OR CONFIRM additional information.
Upon receiving the consumer's complaint Endurance conducted an internal investigation which included reviewing the sales call that upset the consumer.
Please be advised Endurance holds its sales representatives to a high standard and apologize for the consumer's negative experience. Further, regarding the mailed advertisement, per the consumer's request, we have completely opted her out of our records. The consumer will not receive offers from Endurance in the future.
Excellent service and customer support by John
I've always had a very positive experience with this company. Daniel *** went above and beyond to help me with a car rental situation. Very grateful.
Endurance will not provide coverage for a repair that is listed as a covered part under the title Coverage Select Premier Coverage listed on pages 4-6 in the Endurance Plan Booklet Extended vehicle coverage program that was provided to me at time of purchasing the extended warranty coverage for my vehicle. Parts that are clearly stated as being covered for repairs in this booklet are being denied. This company is a scam.
On April 29, 2017, the consumer contacted Endurance and purchased an Endurance Select Premier vehicle service contract for her 2013 *** with 141,580 miles.
On February 12, 2018 the repair facility contacted Endurance's Claims Department regarding the consumer's vehicle. The repair representative stated that the consumer complained of a noise coming from the back of the vehicle and there was a drivability issue.
The repair representative stated that the rear differential was not working. The vehicle is All Wheel Drive (AWD), so the front wheels will pull the car. The repair facility opened up the differential and confirmed that the teeth were broken off of all of the gears. The repair representative stated the failure is due to "normal wear and tear over time".
According to the Select Premier vehicle service contract Definitions Section, Breakdown refers to the Breakdown of a defective part or faulty workmanship as supplied by the manufacturer or dealer, but does not include gradual reduction in operating performance due to wear or tear..."
The repair representative at the repair facility the customer chose to take their vehicle to reported the failure due to wear and tear, therefore the repair claim was denied.
On February 16, 2018, in the interest of customer service Endurance's Customer Service representative attempted to contact the customer. A man answered and identified himself as the other policyholder, Jerry ***. The customer told Endurance's customer service representative that he did not want any further contact whatsoever from Endurance or its representatives and ended the call.
Pursuant to the customer's request on February 13, 2018 the customer's contract has been cancelled. In calculating the customer's refund, in the interest of customer service, Endurance has waived the cancellation fee for the contract as well as the amount of a previous paid claim that according to the contract should be deducted from the refund, and mailed the customer a pro-rated refund.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me as long as I receive a refund of the monies paid to them since 4/2017
Sincerely,
Kimberly
Very happy to say that they handled my situation with care !!!! Eddie (the manager) made sure my claim was taken care of with great satisfaction!!
I’d like to thank Jan *** and Daniel *** for their assistance with my warranty needs. They were both very professional and courteous throughout our communications.
Although my vehicle status changed and I decided to cancel within the 30 day grace period, I am very impressed with the quality of service. Daniel was especially helpful in explaining my options and gave me exactly the level of detail I needed to make an informed decision.
I will definitely recommend Endurance to my friends and family and plan to use their warranty product that will best suit my needs for my next vehicle!
Thank you!!
Just as thought that it couldn't possibly happen to me: Endurance denied my claim, with almost the exact same surgical precision as it did on countless of others that are also reviewed here on Revdex.com. There is a reason why over 90% of the positive reviews are associated with the warranty being sold. This company will roll out the red carpet for you to sign up, only to leave you hanging out to dry when it is time to file a claim.
I have been paying on a warranty that isn't worth the paper the "warranty printed on. I did every single requirement listed and told to me by Endurance to ensure that I was compliant with their rules. I had a Check Engine Light illuminate and noticed my *** was driving very strange. I immediately pulled into the dealer to prevent any further complications.
It took two days for my dealer to diagnose and I was told that that there was some internal engine component failures. I made sure that, per Endurance instruction, the dealer had my warranty card so that they contact them. My dealer finally was able to establish contact with Endurance and relay the problem to them. My service advisor stated that Endurance requested ALL service records and to not touch the vehicle until their inspector arrived, which took 3 days. After the inspector completed the inspection, I was informed that my claim would not be paid due to "oversized tires", the exact same size that has been on the vehicle since 2011 and was NOT a contributor to engine part failure. In fact, the failure is a very well-documented issue with this particular engine and I'm certain Endurance is aware of it.
I would run as far away from this company as I possibly could. They scout out any possible opportunity to deny claims. It's a shame that Revdex.com has them listed A+ while they run a very well-organized SCAM!
My truck had multiple parts failed at the same time and this company will only one part and my contract #*** covers all parts. Their ground for denial on the parts in question is unreasonable as the truck was dropped off for service within 24 hrs after it shows signs of an issue but no light indicator was present or engine light issues.
These parts are covered parts under my current policy and should be repaired per contract.
En***ce's Customer Service Representative spoke to the customer. The claim has been approved and the customer will be reimbursed for the repair cost.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely,
Gerardo
They have been dragging out approving my repair for a week and a half. They are jerking me around and running up a bill I will have to pay to the garage for tear down of my engine. They have FORCED me to incur HUNDREDS of dollars in repair costs so far because they have not approved the repair they are CONTRACTUALLY OBLIGATED to pay, yet they are requesting the garage perform HUNDREDS of dollars of additional work, with no agreement to pay ANY OF IT. This is NOT how a warranty works. I have tried calling them multiple times. After being on hold for up to 20 minutes at a time, I get hung up on without being able to talk to anyone. Over the last week I've been told that they won't pay for anything until they find a cause of the failure. They found it. Yet they STILL may want more tear down of the engine they may not even cover. This needs to stop IMMEDIATELY and my car needs to be repaired IMMEDIATELY.
On November 7, 2017 the consumer contacted Endurance and purchased an Endurance Select Premier vehicle service contract for his 2002 Ford Explorer with 141,732 miles. The Select Premier contract has a 60 day and 1,000 mile waiting period. According to the Definitions Section of the contract, the "Waiting Period means the period of time and mileage that must transpire before a claim may be filed hereunder.
On January, 24, 2018, Midas in Maumee, Ohio contacted Endurance's Claim Department to file a claim on the consumer's car. The repair representative from Midas reported that there was engine noise and misfires and he believed the noise was from the car's lifters, yet he had done no diagnosis. Further, the repair technician did not write down any of the Diagnostic Trouble Codes (DTCs) and the repair representative was unable to provide any diagnosis for why noisy lifters would require complete replacement of the engine.
At this time, the Endurance claims adjuster ran a Carfax report and discovered a mileage discrepancy. The customer reported mileage of 141,732 miles on November 7, 2017, yet Carfax showed that his vehicle had 143,428 miles a month prior on October 14, 2017. Due to the large discrepancy the claims adjuster requested that the consumer submit maintenance documents to verify mileage. The documents confirmed the consumer misrepresented the mileage on the vehicle at the time of contract purchase. Further, the consumer had only travelled 1,604 miles between October 14, 2017 and January 24, 2018 so it was extremely unlikely the vehicle traveled the mandatory 1,000 miles since the contract purchase on November 7, 2017. Per the vehicle service contract, "We (Endurance) may cancel this Contract...for intentional misrepresentation in obtaining this Contract or in submitting a claim." The claim was denied for misrepresentation and the consumer was referred to Endurance's Customer Service.
A few days later Endurance Claims Department received another call from Midas, and the repair representative now stated that he had torn down the motor, something that was not requested by the Endurance Claims representative, and determined his original failure quote was incorrect. The repair representative now reported that the lifters were fine, and that the timing chain was stretched and the left timing guide was broken. The chain had rubbed through on the cylinder head and, according to the repair representative, there was piston to valve contact. Endurance's Claims Adjuster felt it was prudent to order a 3rd party inspection to document the reported failures and damage.
An independent inspector arrived at the repair facility and proceeded to analyze the failures reported. The inspector measured over 1 inch of stretch in the timing chain. He also verified that the issue had been present for so long and was so extreme that the chain had worn a groove into the cylinder head. He further verified that the left timing chain guide was broken from the chain slapping it due to being stretched. The failure was verified to be pre-existing, as well as excluded from coverage under the contract as the Select Premier vehicle service contract does not cover wear and tear, and does not cover damage caused by continued operation.
Endurance Customer Service Representative spoke to the consumer, agreed to cancel the consumer's contract, waive any cancellation fees, as well as time used on the contract, and issue the consumer a full refund.
I'm 89 years old and on 12/28/17 a telephone salesman manipulated me into buying a extended car warranty in the amount 4,358 to pay for repairs on my *** 2000. The car is only worth only 800.dollars. They took 229.36 from my checking account. My banker and Power of Attorney representative caught this and on 1/9/2018 I put a stop hold on the money and called several time to cancel and tell the company it was a mistake. I called my agent Lorna J. *** called and my banker called to no avail. Put on hold for 20 to 30 minutes and then hung up on. As per the book they sent me I wrote a cancellation on 1/17/18 and mailed it to the company. Called again a few times and then on 1/31/18 they answered phone and said they'd cancel it however I had attempted to cancel it as early as January 9th.
On 1/30/18 their billing company took another 229.37 from my bank account. I want my money back this is a SCAM.
Ed *** and Lorna J. *** agent and P.O.A.
Endurance vehicle service contracts are sold in over 2,500 auto dealerships throughout the country as well as direct-to-consumer's who manufacturer's warranty is about to expire of has expired. Endurance sells thousands of vehicle service contracts and pay millions of dollars in claims each month.
A Customer Service Representative contacted the consumer, apologized for any issue the consumer experience in talking to Endurance's Customer Service Department. The Customer Service Representative confirmed with the consumer that the consumer's contract was cancelled and as well as processed a full refund for the consumer. The consumer will receive the down payment back in full from Endurance. The consumer will also receive a refund of his 1 monthly payment back from the payment plan provider.
will wait to accept until payment is received.
Complaint: ***
I am rejecting this response because:
Sincerely,
Edmund
This company has been contacting me for over a year trying to sale me a product I did not request or ask for. Consistently calling once a week and mailing material to my home. Ive spoken to 5 different representatives for this company asking to be removed from the contact list and yet they are still contacting me. This is harassment.
Endurance is one of the nation's leading providers of vehicle service contracts. Endurance plans are offered in over 2,000 auto dealerships nationwide and Endurance also sells vehicle service contracts direct-to-consumers via internet marketing, television and direct mail advertising.
In the consumer's complaint, he states that "This company has been contacting me for over a year...Consistently calling once a week..."
Please be advised Endurance does not have the consumer's telephone number and never called the consumer. Endurance has never, in the history of our organization, cold-called or canvassed prospects via the telephone for business. Further, Endurance has never contracted outside marketing firms or telemarketing companies to cold-call or canvass prospects via telephone for business.
Endurance is a certified member of the Vehicle Protection Association (VPA). As a certified member, Endurance follows the VPA's Standards of Conduct. The Standards state that any vehicle service contract selling company must identify itself in the mail piece and Endurance abides by this Standard.
Unfortunately, there are companies that are calling consumers without disclosing their caller id, as well as sending out mail solicitations without a return address which is terrible confusing and frustrating for consumers. According to our records the consumer received only one mail piece from Endurance. It is evident that the consumer received calls and mail solicitations from other vehicle service contract sellers, however the consumer thought he received other mail pieces from Endurance as well as received phone calls causing him to complain.
We are sorry about the consumer's confusion and frustration, and we reiterate Endurance does not have the consumer's phone number and never called the consumer. Further, Endurance placed the consumer on our internal "Do Not Mail" database to make sure he does not receive any future direct mail advertisements from our company.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely,
Spencer
Endurance Warranty Services you guys help me out big time . Think you so much .
I don't understand how Revdex.com can give this scam outfit an A rating when they engage in deceptive advertising designed to lure unsuspecting older folks into buying, a practice that has been already frequently documented in reviews. "The Department of Automobile Records" is what this unscrupulous company calls itself.!! Making a patently false claim, also, that they know something about the current warranty expiring. Awful, awful, awful and SHAME on Revdex.com for rating them highly. I will NEVER trust a Revdex.com rating again.
I hope this message is read and reviewed... Nicole was a saving grace in a confusing scenario. I tried to use the service I'm clearly paying for. Instead I was informed that my contract was canceled, but it was obviously a mistake. I was connected to Samantha, a customer rep for ***, she told me she knew I'd been paying but there was a clerical error. When trying to follow up w/her, my calls were avoided by putting other reps on the phone, she instructed them to inform me that I may not be reimbursed for car rental nor the emergency towing fee and that she's sent emails but Endurance was wrong and they wouldn't respond. Come to find out, *** had been taking my money but not reporting it to Endurance. I was told this for 3 days and was told to wait a fourth day for a response from Endurance. I was told everything was perfectly done on ***s end but, Endurance was holding everything up. Thats when I called Endurance personaly and Nicole helped. Samantha tried to avoid her calls, even hangong up on Nicole, and telling Nicole incorrect info. But Nicole stayed in my corner and got everything corrected in less than 15 mins. I have connected legal advice because taking my money but not reporting it to Endurance, sounds like something illegal. I chose you for protection, I'm a single father w/ a daughter in private school, I need all the help I can get. I'm hoping you honor your end of contract w/o anymore resistance. I realise this was not the fault of Endurance. But if it matters, thank goodness for Nicole. Her help is the only peace mind I've gotten so far. I do hope to get a response, at least from someone who read this. SSN. My name is Daniel ***.com is my gmail address. I will try and use my benefits Monday. To reiterate ... because Samantha drug her feet, my car has been sitting in parking lot for 4 days, and her company has been taking money w/o notifying Endurance. What of I'd never used my benefits? Would they have informed Endurance then? Or if I canceled my policy, would they have reported the money they took then? Seems like bad business for Endurance.... Only reason I'll give a good rating is Nicole. I don't want negative marks associated w/ her. But just know that my experience so far is one of discomfort, because I'm not so sure I'm gonna get the protection and help I've clearly paid for.