Endurance Warranty Services

Great experience with this company. Mr Alvin ***, customer service rep, was very helpful and professional. He answers all my questions about the warranty and made sure I understood the coverage. Wouldn’t hesitate to recommend this company to friends and family.

Ketrell *** was very courteous and professional. Answered all my questions and was very sincere.

I had the BEST CUSTOMER SERVICE EXPERIENCE from Christopher ***. He handled my issue with a Positive attitude, tone and explained everything.He handled the situation great.

I originally signed up to get endurance auto insurance on or around 04/12/2018,but because my car was having trouble with my transmission and I knew it would not be covered for 90 days with endurance,I had told them I did not want to sign up for this,and since my car is not drivable,because I had it checked through hurd automall it's the transmission lines,I just got released from the hospital today and after calling my debit card I was informed that endurance auto warranty went into my account and charged me $140.95 of which I did not authorize,why would I pay for this when my car is not driveable,and im talking to a gentlemen from endurance and getting a bad time I just want my money back

I contacted Endurance today to get information about my account. I spoke to Daniel *** who was extremely helpful. He answered all my questions and made me aware of information I did not know. I could not be happier with the service I received.

My vehicle's water pump failed and the repair shop was also saying that the failure of the water pump and the coolant leaking had ruined the drive belt. The repair shop advised me that the request that the warranty also cover the drive belt replacement was being denied by Interstate Warranty.
I called Endurance customer service and my call was answered by a very professional individual named Mike . I explained my situation to Mr. and he sincerely listened to what I had to say regarding my problem. He put me on a brief hold and returned to tell me that he had spoken to his supervisor about my repair problems along with my concerns and that Endurance was going to cover the cost of a new belt and installation in addition to what Interstate Warranty was paying for the water pump issue.
Endurance has always listened to any concerns I have had regarding repairs to my vehicle and made sure that I was a satisfied customer. Mr. is a true customer service representative.

JUST WANT YOU TO KNOW THAT KANTREL, JAMES & CRAIG DI AN EXCELLENT JOB, VERY CARING VERY HELPFUL & VERY UNDERSTANDING OF YOU ISSUES AT ENDURANCE WARRANTY INSURANCE.

Daniel and Ryan very detail tried everything to make me satisfied as a customer. Very professional very polite I’m glad a chosen endurance I know my truck will be safe in their hands thanks again guys you rock keep the customers happy and smiling.

Melissa A was very helpful, I feel she went above and beyond. she was able to provide me with the highest quality of customer service and she addressed allof my concerns.

I called in because I had some questions to ask and I spoke to Sheila and she was very helpful and friendly!

Christopher ***l had awesome customer service and was so professional. He walked me through the warranty process and gave me information to help me on future claims.

I admit I made a late payment one time; however, it was an approved deferred payment. Subsequently, I submitted another monthly payment in which it was refused, and my policy was canceled. Thus, I lost many months of payments towards the end of paying off my policy, and had to begin a new policy. To date, the payment refund that was promised 3 weeks ago, has not been returned. Hopefully, the new relationship will not be compromised as a result of these issues.

I had so many issues dealing with getting my issues taken care of. This company is good, a little pricey but my faith has been restored in this company by a gentleman named Ketrell *** He took control of my issue instead of him passing me off and not answering calls like some previous agents have. He took ownership and helped me to the point where I initially thought I was going to have to switch companies but then after dealing with Mr ***he made my decision for me to stay with the company! He is definitely an asset to your company and I thank him for going above and beyond to help me and my family! Me Ketrell ***is solely the reason I am rating the company with 5 stars!

Alvin *** was exceptional in helping me today. I would recommend him and endurance to friends and family

Great customer service rep. Worked had to get me the best for my money.

I had the pleasure of speaking with Sheila over at Endurance recently when I experienced troubles with my aging vehicle. Sheila at was extremely helpful through the whole process. Not only did she help get me and my vehicle back on the road running, but she was also a calm voice when it was definitely needed.

My husband and I called and spoke with an employee named Ketrell who done a amazing job making us feel valued...we we're going to cancel our warranty, but because of Ketrell we decided to keep it...Thank you Ketrell for enjoying your job!!!!

I have had a great experience with this company they did whatever they said they were going to do and we're very pleasant to talk to Mike do was very informative and help me with all my questions

I purchased an extended vehicle warranty from Endurance on 1/19/18 with a waiting period of 60 days or 1000 miles before they would cover any breakdown issues. My check engine light came on and felt a loss of power after 3 months and about 1200 miles. I had it checked immediately by two different mechanics, and was definitively diagnosed as a bad valve in cylinder 5. I spent hundreds of dollars just to find out exactly what the code was on the check engine light by tearing down the heads to reveal the valves and internal issues present. They performed a leak down test and visually inspected the bad valve with a boroscope. After the mechanic and owner of the shop informed Endurance of the clearly stated warrantied problem he was immediately denied. I then called and spent an hour with a rep who knew nothing about engines or parts making excuses as to why they don't cover the valve even when its stated in the warranty section as covered. They said because the mechanic said there was carbon build up and the valve would not seal that its a normal wear and tear issue, yet would not listen to the mechanic or I that it only had carbon build up and wasn't sealing due to the valve not operating. Any way after several call backs and discussions with a manger at Endurance named "Steve" who said, "if anything goes wrong with my engine now that we know the cylinder will not work with out a replaced valve that they wont cover anything that happens." I said, "it will end up causing total engine breakdown along with related parts such as exhaust systems," and quoted to him what the warranty says, "Prevent Further Damage- take immediate action to prevent further damage to you vehicle as this contract will not cover damage caused by continued operation or by not securing timely repair of the failed component. Failure to do so may result in a denial of coverage." He said its denied, so I proceeded to ask for a refund, and to cancel my policy. He said, "I'll cancel it!" and hung up!

I was having an issue with Endurance I called in and spoke with a manager Mr. Eddie *** who went above and beyond his duties and handle this matter I am very happy and satisfied thank you Mr. Eddie