Endurance Warranty Services Reviews (%countItem)
Endurance Warranty Services Rating
Address: 400 Skokie Blvd Ste 105, Northbrook, Illinois, United States, 60062-7937
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I purchased a car warranty from this company the day I purchased a car from an auction. I gave this disclosure to the company with current mileage on the car. A few months after paying months of my premium with endurance, I had to use the warranty. At first, endurance tried to deny my claim saying that I originally reported my mileage to be excessively more than what was actually on the odometer and told my mechanic that it would be covered otherwise. I immediately called customer service faxing over all documentation requested (oil change receipt, title, bill of sale, etc.) They updated my mileage and said the claim would be covered including rental coverage because by now my car was in the shop for two full weeks waiting for them to update my mileage. My mechanic was in constant contact with the adjuster and myself. They then changed their decision to covering only one of the three items and rental coverage. The very next day the decision changed once again saying that absolutely nothing would be covered because this was a preexisting problem. I gave full disclosure at bill of sale for this warranty that I purchased the vehicle at an auction the very same day I purchased the warranty. There is no way that I could be aware of any preexisting problems. They took my money for several months and strung my mechanic and I on for weeks.
Upon receipt of this complaint, the consumer’s claim was reassessed. It was determined that the diagnosis may have been unclear in regards to the electronic engine mount of the consumer’s vehicle. In the interest of customer service, Endurance will reopen the portion of the claim concerning the electronic engine mount. Endurance will not be able to move forward with the non-eligible components also listed on the claim.
On June 27, Endurance reached out to the consumer to advise her of this action and requested that, at her earliest convenience, she transport the vehicle to a repair facility to reopen the electronic engine mount claim. Once this claim is authorized, the consumer’s rental will be reimbursed via check. Additionally, Endurance has provided compensation for expenses already incurred for this claim via a deferment of the consumer’s June contract payment.
Endurance is committed to the highest level of customer service and will always attempt to reach a resolution that is beneficial to the consumer.
This company is second to none when it comes to customer service. I would like to give a special acknowledgement for Tony *** who has gone over and above to make sure that I am completely satisfied as a customer. It's reps like him that makes this company great to deal with when an issue arises.
I am listed on file with Endurance as a representative for Michelle ***. Michelle has a contract with Endurance that they would not honor, according to them, due to a discrepancy in the mileage listed on the contract. The plan was to take effect after 60 days or 1000k miles. The plan starting date was 12/08/17 and the original odometer according to the contract was 89,010. I took it in for a major repair, that was covered according to the contract. The date of repair was 3/20/2018 and the mileage was at 90,532. So as you can see, according to the contract, both requirements were met. I spoke to several reps at Endurance and kept getting the runaround and shuffled between people who would not or could not answer my question as to why the repair was declined. Please give me some assistance as how to proceed to get my repairs to my vehicle.
Kevin Gaylord
Michelle ***
Endurance Contract #: EVPH2043075
Upon receipt of this complaint, Endurance performed an audit of the claim. The consumer submitted documentation that was sufficient to correct the mileage discrepancy issue on their contract. Endurance reached out to the consumer on June 22 and advised the consumer that the claims process can continue. Please note that this is not explicit authorization for the claim, but merely notice that the mileage discrepancy issue has been corrected and the normal claims process can continue.
Endurance apologizes for the frustration and delay experienced by the consumer and strives to provide the highest possible level of service.
To whom it may concern, I have had a very unsatisfying experience with Endurance over that last few months. First complaint I have is I have specified that I wanted coverage on a specific plan, and not knowing until I received the contract paperwork it was not the plan I asked for, I called and was in the process of cancelling my contract which I should have done there at the moment, instead I pursued forward with a plan that I thought would fit my needs and repair costs. However, I was wrong, during the time of my contract I noticed that my steering was skewed and my ride was very sporadic and an immense amount of vibration in my steering wheel and cabin. A few months before my contract I did unfortunately get myself into an accident which was only body damage, no mechanical parts were harmed and not knowing of any underling bearing issues. After some months have gone by, I noticed my ride was harsh and the alignment was weaving to the right often. So I went to my local dealership where I usually get my repairs done, I told them my car is squealing around turns and the ride is rough. So I paid myself, for a diagnostic and they found that my bearings were worn not knowing before my contract was in effect, reason for me even going to the shop to know what is happening. I have been in and out of the shop for the last 3 weeks with no fulfilling answer until I myself provided a call into the claims division to a get a response saying they are unfortunately not able to repair the bearings as this was somehow an underlining problem that I myself have not been aware of as the owner of the vehicle, and the inspector decided that this has been underlining before the contract was in use? I find that ridiculous that a company decides as someone who is the vehicle owner had no prior knowledge of wear to my bearings they decide it is not cover-able while this was problematic months into my contract. The point of me having this contract was to have the security for repairs.
Upon receipt of this complaint, Endurance reached out to the consumer to discuss the claim and reach a resolution. In the interest of customer service, Endurance will be refunding the last monthly payment, drafted 6/4, to the consumer. Endurance has submitted the refund request to the finance company and the consumer can expect the refund in 5-7 business days.
I have had the best help with this company . Alvin *** has answered all my questions thoroughly and completely. This company takes its time to give you the answers and in plane language. Alvin went out of his way to accommodate the meanings to their contract and meanings to the car warranties. I would recommend this company to anyone with its care attitude and help. thank you. Bonnie
I had a claimed denied for the repair of my engine's timing chain and piston gaskets which lead to an internal oil leak, all of which are listed as parts covered under my extended warranty. I was given 2 different reasons as to why the claim was denied by 2 different representatives after several days of follow up calls by my dealership and myself. The 1st reason was because of the following statement in the exclusions section,” Any repair for the purpose of correcting engine compression, correcting oil consumption, or the gradual reduction of performance when a Breakdown has not occurred. Valve grinding, valve guides, burnt valves, stuck valves, burnt piston, and/or stuck rings are not covered" A breakdown has occurred which is why my vehicle was in a repair facility. I was then transferred and told that the parts that failed were not considered a breakdown but normal wear and tear which is not covered under a breakdown. Per the contract the definition of a breakdown is, "Breakdown refers to the Breakdown of a defective part or faulty workmanship as supplied by the Manufacturer or Dealer, but does not include gradual reduction in operating performance due to wear or tear or damage resulting from BREAKDOWN of non-covered parts." This breakdown was not gradual and was not due to non-covered parts.
The repair recommended by the consumer’s repair facility is strictly for the purposes of correcting an oil consumption concern on the consumer’s vehicle. A technical service bulletin posted by the manufacturer for this vehicle (attached) states that, if the vehicle experiences excessive oil consumption, to replace the pistons and rings. Per the consumer’s contract, pg. 8, Exclusions section, coverage is not provided under this contract for “any repair for the purpose of […] correcting oil consumption”.
On June 13, the consumer contacted Endurance and cancelled her contract. In the interest of customer service, Endurance will be expediting the mailing of the consumer’s pro-rata refund to June 22.
Upon receipt of this complaint, Endurance attempted to contact the consumer multiple times and left several voicemails. Endurance was unable to reach the consumer and no return contact was received. The consumer’s pro-rata refund will be mailed to the address on file today, June 22
Complaint: 12908047
I am rejecting this response because: I have not received any calls from this company and all previous calls prior to termination of the contract were initiated by myself. Also, the document attached by the company was given to after my claim was denied. The issue stated in the document however would be classified as a manufactures defect and should have been covered under the policy per the definition of a "Breakdown" stated in the contract. Also, I was told by Daniel *** that "there is no failed component" on my vehicle, however the attachment provided by the company lists the fix for the issue as replacement of pistons and rings, the failed pistons were covered under my policy, see attached contract. If the company is trying to reach me to resolve this issue, they can contact me at *** or my email of ***@gmail.com both of which have been provided previously.
Sincerely
Upon continuation of the complaint, the Director of Customer Service for Endurance reached out to the consumer, both by phone *** and at the email listed. To date, the consumer has not replied to any email or returned voicemails. Per our previous reply, Endurance issued a pro-rata refund to the customer on June 22nd. At this time, if the consumer would like to further discuss this contractual denial, Endurance requests that the consumer contact the Director of Customer Service, Ryan ***, at ***.
I have never had a worst experience with a company and treated so poorly. My car broke down last month. I had it towed to my mechanic. According to my mechanic the engine had failed. The shaft broke thru the cam. From our research it's a common issue with that year and model. Audi had several law suits for this issue. After looking over the warranty it was a covered repair and I my policy was in good standing. My first phone call to endurance was cold . I was immediately threatened That if its not a covered repair I would have to pay for estimate. I was told someone would go to see my mechanic and inspect the vehicle within 3 business days. Weeks went by no one came to inspect my car. I called and called , waited on hold for hour then was told to hold so the person could walk over to the other doeaetment to sew hat the issue was. 2x no
Person came back to the phone to help me and call was dropped. After more calls I was finally told that since I am in a rural area they had to out source another company and I should be thankful because it cost endurance an extra 100 dollars, a month later inspector comes and agreess with my mechanic about the motor. I had spent already 600 on a rental waiting. Days no call no news from endurance. I keep calling they tell ,e they need my records for service. I fax them . Days no word again. I call again I'm told I'm missing oil change recipets and as of now my claim is denied. I ask for the manager I'm told he's not I'n. I ask for his name or email I was laughed at and told no he will call an I should just read my contract and the person hung up on me. No one has called me ii still have nothing in writing from endurance. My mechanic was called and said my 3 oil change recipets are no good because the company prompto oil a licensed oil change company I used , there recipets are not fully typed that my claim is denied.so damage is covered under warranty I have all the records but they won't cover. After looking endurance does this often
The consumer was asked to submit documentation verifying maintenance on his vehicle. The consumer submitted several handwritten invoices. Per the consumer’s contract, pg. 3, Contract Holder’s Maintenance Requirements, “The Administrator may request receipts to verify Vehicle maintenance. Receipts must be on licensed repair facility letterhead and include the date and mileage at the time of service. Hand written receipts will not be accepted.” As the maintenance could not be verified, the claim was subsequently declined.
The consumer contacted Endurance on June 15 and cancelled his contract. In the interest of customer service, Endurance will be offering the customer a full refund of all monies paid in.
Upon receipt of this complaint, Endurance attempted to contact the consumer multiple times and left several voicemails. Endurance was unable to reach the consumer and no return contact was received. The consumer’s refund check will be mailed to the address on file today, June 22.
I recently received a letter from this business, which outlined charges for vehicle services that I never authorized or received.
There was a full page, front and back, on information on the urgent nature of my response, and a fake bill for over $12k. At the bottom of the second page, it said this was only a sample, and not to pay.
There are multiple pieces of fake information. The paper refers to a "2016 Ford" (I don't own anything like this). It appears this is an overly broad term, used with the intent to target a larger population.
Please be advised Endurance vehicle service contracts are offered in over 2,000 automobile dealerships as well as direct-to-consumers via the internet, television commercials and direct mail promotions.
Endurance is a certified member of the Vehicle Protection Association (VPA). As a certified member, Endurance follows the VPA’s Standards of Conduct. The Standards state that any vehicle service contract selling company must identify itself in the mail piece and Endurance abides by this standard.
We are sorry about any confusion Endurance’s mail piece caused the consumer, and as a result of the consumer's complaint, Endurance placed the consumer on our internal "Do Not Mail" database to ensure he does not receive any future direct mail advertisements from our company.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely,
Jonathan
DON’T GET THIS WARRANTY! I was verbally berated by their customer service representative because I asked why my claim was taking 7 WEEKS to get approved even though I provided all the documentation requested and I WAS IN FULL ADHERENCE TO CONTRACT STANDARDS FOR MAINTENANCE! They push you around, treat you very poorly, and then try to deny your claim. They are thieves.
ENDURANCE Dealer Services, you are a very very very very poor company.
I notified endurance that I want to cancel my warranty with endurance and they refused to accept my cancellation effective 6/6/18
The consumer contacted Endurance on 6/6/18 to remove her policy. The policy was cancelled by an Endurance representative on 6/6/18 per her request. A pro-rata refund was calculated for her account and was scheduled to be mailed 7/6/18. In the interest of customer service, Endurance will expedite the mailing of the consumer's refund to 6/21/18. A representative from Endurance has reached out to the consumer and informed her of the expedited mail date.
I received an unsolicited letter from this company - not sure how they got my address - labels "Personal & Confidential" - citing a bogus alert about multiple notices I have received from them about extending the factory warranty on my vehicle. I have no car and am offended at the deceitful nature of this advertising (on the second page of the note there is a tiny line stating "This is an advertisement to obtain coverage") that would be difficult for some people to read. Had that CYA line not been there, I would have flagged the letter to the authorities for investigation. Really shameful advertising technique!
I am writing to express my extreme dissatisfaction with your company’s decision to deny a claim filed for some repairs to my 2008 GMC Yukon by Capital Buick GMC in Smyrna, Georgia. I elected to obtain an Endurance Select Premier 60/1000 policy back on February 2, 2017 believing that the company would be forthright and stand by what they advertise, and now realize that I probably made a mistake.
On May 7, 2018, I took my truck to Capital Buick GMC to have the brakes, tire pressure light and engine light looked at . After examining the truck, Capital called to inform me that the rear differential assembly needed to be repaired/replaced. The service department contacted Endurance and was told that a representative would be sent out to inspect it prior to any decision being made. For the item to be inspected, Capital would have to disassemble it for the inspection, and then reassemble it at a cost to me of $500.00, even if the claim was denied. The Endurance representative came and inspected the part then later denied the claim, stating that “the required repairs were not a result of a manufacturer’s defect.” An almost 10-year-old truck with over 100K miles on it is probably not going to have anything left on it that would have a manufacturer’s defect, so I’m not certain I understand the rationale behind that statement. Needless to say, I had to pay the $500 for disassembly and reassembly as well as the necessary repairs out of pocket. A refund of the cost I incurred for this repair is certainly due.
On 5/6/18, a claim was submitted by a repair facility for repair of the differential on the consumer's vehicle. As part of the claims process for this repair, an independent third-party inspector was sent to confirm the failures and extent of damage reported by the repair facility. Based on information collected from the repair facility and the inspector's report, the cause of failure of the differential was a worn bearing. Unfortunately, failures due to wear and tear are not eligible for coverage under the consumer's contract.
In the interest of customer service, Endurance will waive (pay for) the final two payments on the consumer's contract. A representative from Endurance reached out to the consumer on 6/19/18 and informed him of this offer, which he accepted.
Endurance is sorry for any frustration that this situation caused the consumer and prides itself on its customer service. Endurance will always strive to reach a resolution that is beneficial to its customers.
I've had some issues going on with my account so I called into customer service and spoke with Alvin P. He was VERY KIND and very HELPFUL. ***Claims Supervisor) also assisted him in regards to my account. They both tried really hard to fix the situation for me and SUCCEEDED! for that I want to thank them! I really appreciate their great customer service - Jania
my policy number is ***, I am trying to file my claim they rejected saying my odometer is tampered and I did not tell them the exact reading when I bought the policy.
I bought the car in Nov 2016 and at the same time Endurance called me several times saying I have to take it they are better then the car warranty so I took it and I have enrolled in auto payment till date I never missed a single payment. I have made a total of 17 payments of 94$ (approx).
So my car ac compressor is not working now in may 2018, when I called them they said Carfax shows that my car was recorded 181k miles in June 2016(before I even bought the car and policy), and denied my claim.
Then I send them my car registration and *** bills showing my odometer reading with the dates as follows
Registration- 11/22/2016- 106246miles
*** - 12/05/16- 107128
04/17/17- 111312
12/01/17- 122793
*** Honda-5/29/17-128969 miles
After they receive this they are saying I did not give them the exact odometer reading so this whole policy is invalid and they will take all my money.
The policy was signed for a total of 60000 miles that is till my odometer reads 160719 miles.
Please respond to this as soon as possible.
Endurance has done an internal investigation of company records into the handling of the consumer's vehicle service contract sales and service. Our investigation included reviewing the internal notes regarding the consumer's transaction, as well as interviewing the sales,and customer service agents involved in the transaction. Upon review of the investigation, Endurance has determined that the consumer is entitled to a full refund of their investment in vehicle service contract # ***. In the interest of customer service, on June 11, 2018, Endurance mailed a check in the amount of $859.18 leaving a balance of $1,525.82 to be paid.
On June 13, 2018, Endurance emailed the consumer the necessary documentation to complete the full refund. Upon receipt of the signed documentation, Endurance will move forward with paying the balance of $1,525.82.
Spoke with Alvin today. He took care of transferring my Endurance plan over to a different vehicle, including changing over the installment plan, all with just the one phone call. Excellent customer service!!
He was very friendly and able to help me solve my issue within a matter of minutes. He talked me out of cancelling my policy and really explaining why it was very important to have.
Phone calls/ harassment
Endurance vehicle service contracts are offered in over 2,000 automobile dealerships as well as direct-to-consumers via the internet, television commercials and direct mail promotions. As a result of the consumer’s complaint, the consumer has been added to Endurance’s internal “Do Not Mail” list.
In the consumer’s complaint, he mentioned harassing phone calls. Please be advised that Endurance’s sales department is mainly an inbound call center and will only make outbound calls to customers that have specifically requested them by submitting a quote online. If the consumer is receiving sales calls from a vehicle service contract company without having submitted a quote, the calls are not coming from Endurance. Please be advised that Endurance can only remove the consumer from our own database and the consumer will have those companies directly.
I was very pleased to have spoken with Al, after calling and speaking to 4 different people who kept transferring to the next. Al answered the last time was very pleasant and easy to talk to. He also resolved all my issues and really helped me understand everything I needed to know. Keep up the good work Al..Thank you very much
Alvin was the BEST csr I have EVER experienced on the phone in my 50 yrs of living! He was knowledgeable polite courteous and very professional as well as personable. It was my pleasure to encounter him today as I was a bit upset at the beginning of the call. I hope all of your reps have Alvin *** qualities. I will continue doing business with endurance due to Alvin’s exceptional assistance. Thank you soooo much!!!!
Received a letter to extend my expiring warranty. Addressed to my deceased father who died 2 years ago. Additional problem is he NEVER had a driver's license or owned a car. No idea what marketing list feeds such garbage mail.