Endurance Warranty Services Reviews (%countItem)
Endurance Warranty Services Rating
Address: 400 Skokie Blvd Ste 105, Northbrook, Illinois, United States, 60062-7937
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These people called me many times a day .. I asked them many times not to call and that we were on the no call list... Talk about a scam company they didn't even know what year my car was.. when I told them that they didn't even know the year of my car, the person on the other end of the phone said well that's not a big deal..I should not be making a fuss about it.. at that point I told her I was not going to fall for their scam and hung up a few mins later I received another call from them. Again I asked them noty to call and hung up.. I called and reported it to the local pd.. was advised to call them back and speak to a supervisor.. I did that and the supervisor threaded me by saying if u keep calling us we will file harassment charges... ok let's get real... the next day I received another call from them .. this company is nothing more than a legal scam company..buyer be ware
we started this policy 1 year ago and were told our car was fully covered after giving them the vin number and all other information requested. We have made on time payments every month and have never used the policy. We attempted to use the policy monday and we were informed by our mechanic that the company said they would not cover any repairs on our car and it was a "total lose". When we called the company to request information as to why they stated that they claimed "the car had a major accident and was rebuilt back in September of 2016", but we didn't aquire the car until February of 2017 and the policy began in march of 2017, so they knowingly started a contract with us under fraudulent pretense because they knew when they were first given our vin number to start the contract and verify the car was covered that it would not be. They refused to give us a full refund and attempted to offer us a prorated amount instead. We have paid hundreds of dollars to repair things that are covered under their policy.
On March 22. 2017, the consumer contacted Endurance and purchased an Endurance Select Premier vehicle service contract for her 2006 Chevrolet Impala with 92,334 miles. At the point of sale the consumer was made aware of the coverage details of the vehicle service contract and upon agreement to purchase the vehicle service contract was transferred to Endurance Verification Department where a Verification Representative went over the contract specifics a second time. During the verification process, the Verification Representative asked the consumer if the vehicle has ever been modified as this would have negated the vehicle service contract coverage. The consumer replied no. The contract was also mailed to the consumer and the consumer had 30 days from the point of purchase to review the contract, and if there was any issue with the contract whatsoever, could cancel the contract for any reason and receive a full refund.
On March 12, 2018, a repair representative contacted Endurance's Claims Department to file a claim on the consumer's car. The repair representative reported the vehicle was in need of a new serpentine belt, air conditioning condenser, air condition expansion valve, and both rear tire pressure sensors. As this was the first claim filed with eligible repairs, the Endurance Claims Representative ran a Carfax report. According to the Carfax report, the vehicle had been issued a branded title as a salvage vehicle after an accident in which it was declared a total loss.
Per the Select Premier vehicle service contract Exclusions Section, "Coverage is not provided under this Contract if Your Vehicle has ever been issued a restricted title, including but not limited to: gray market, total loss,..."
Accordingly, the consumer's claim was denied.
Endurance's Customer Service Representative contacted the consumer and discussed the account and the vehicle's ineligibility. In the interest of customer service, Endurance agreed to cancel the contract, waive any cancellation fees as well as time used on the contract, and issue a full refund.
Hello,
I would like to thank Eddie *** customer service mgr for assisting me with my warranty coverage. He was able to assist me with getting my claim reopened and my car is doing great . His customer service was excellent!
Really enjoyed the conversation very good information kept me in the plan that was good for my budget and serve the needs that I needed as far as protecting my vehicle so I really enjoy the way he talked and kept the information going and kind of made me understand how the policy work in and out you know really was a lot of transparency and that's appreciated he talked to me like I was a human not just a number
I called today and talked with Daniel and he was very helpful in helping me thank you again I give you 5 stars for very good!
I signed up for a plan but ended up needing to cancel after realizing my own dealership had a plan. They were very understanding and "low pressure". During the entire process they were patient, informative and listened.
I have spoken with Eddy *** manager and another agent. I was was helped on everything that I needed. I couldn’t be more pleased with my contact.
Contacting Endurance about a dispute on a item that I believed should have been covered. After speaking with several person at the company, I got in touch with Eddie *** , a customer service manager. He explained to me what the problem in covering the item was, however he went over and above to keep me as a customer. I appreciate the hard work and him going to " bat" for me. .
Contacted Endurance customer service (Endurance support) by email: Jan 28, 13:43 CST
Requested Immediate Cancellation of vehicle service Contract Number: *** and subsequent refund of payments made.
Attachment(s)
Endurance-Vehicle Sevice-contract-cancellation-termination.docx
Reply from (EnduranceSupport) Eddie *** (Endurance)
Jan 29, 16:38 CST
please call our office ta 866-***-*** to further assist you
I then called the above office number and talked to Dan *** and he told me to Email my request along with a notarized verification of vehicle mileage.
I the emailed the following email and attachment to (Endurance support) on Wed, January 31
As per telephone conversation with Daniel at Endurance today, please accept the following written statement and the attached Notarized affidavit of current mileage dated today.
Dear Endurance,
We, Ronald & Suzanne ***, inform you that we will no longer require Vehicle Service Contract Number: ***. This written request to cancel and notarized affidavit of current mileage is IAW Vehicle Service Contract, Page 12 of 25, XIV. Cancellations. There have been no claims made, as well as no mileage and we expect full refund of the 3 payments of $146.44 made on 29 November, 2017, 29 December 2017 and 29 January 2018. Also our Vehicle Service Contract number: *** still in effect until 2/24/2018. Although your company has provided us with service in the past, we decided to terminate our business contract due to misrepresentation of waiting period and mileage, doubling of the deductible from $100 to $200 and overlapping of current existing coverage and new coverage for almost 90 days. Please confirm receipt of this written request to cancel our Vehicle Service contract ***. If you have any questions you can reach me at ***@gmail.com.
Sincerely,
Ronald & Suzanne ***
NO REPLY
Endurance's Customer Service Representative reached out to the consumer in reference to his complaint. The contract had already been cancelled per the consumer's request on March 1, 2018. The down payment and one payment (January's payment) had been charged back by the consumer. To resolve the consumer's complaint, Endurance will be returning the remaining two payments (December and February) to the consumer's method of payment, which represents a full refund.
Art, Melissa, and Valerie couldn't have handle my issue with better class than they did. I was skeptical of how my issue would come to a resolution. I will buy a service contract with Endurance based on how this issue was resolved, and will recommend by work of mouth of anyone looking for a service contract or buying a car that should carry a service contract. Thanks again. I was completely wowed by the service I received
I contacted Endurance, The claim I made was uncovered under the policy. I spoke to Eddie *** the customer service manager. Despite the fact the problems was not covered he stepped up and handled the matter, and took care of the claim.
I purchased a vehicle warranty in oct 2017. I have been paying every month on time and never late. On feb 23 2018, I brought my car into Fort Worth *** to have the A/c fixed. The mechanic told me the a/c clutch was out and they would contact endurance and tell them. The adjuster told them it must be the coil inside the clutch and that’s not covered. The problem with that is the coil is apart of the clutch and you can’t purchase it separate so the clutch is the part that’s that failed and according to contract the clutch is covered. They are trying to get out of paying since I’ve only been with them only a few months(in my opinion).
On February 23, 2018, a repair representative from *** of Fort Worth contacted the Endurance Claims Department to file a claim on the consumer’s 2013 ***.
The repair representative advised the Endurance Claims Adjuster that the a/c compressor coil was failed. The coil was getting power and ground but was not activating to push the a/c clutch into the compressor to allow compressor rotation. The representative provided detailed electrical diagnosis information to verify that the failure was to the coil. As a result, Endurance issue a claim denial as the coil is not listed for coverage on the consumer’s Endurance Select Premier policy.
Upon being informed that the coil was not listed for coverage, the repair representative from *** of Fort Worth changed his story and diagnosis to claim that the compressor clutch itself failed, and that the coil was working as designed. Due to the change in diagnosis after a denial was issued, the Endurance Claims Adjuster requested an independent third party inspection be performed by a third party inspection agency.
Upon arriving at the repair facility the inspector was presented with the diagnosis by the repair technician working on Mr. vehicle. The technician showed the independent inspector that the a/c clutch was in good condition, with no indication of failure. The clutch is a simple friction component. It is moved by the electromagnet of the coil and engages the compressor through pressure and friction. The only way for the clutch to fail is for the face of the clutch to burn from dragging across the compressor, or for the clutch material to wear away preventing it from keeping pressure on the compressor. There were no burn marks on the clutch and it was not worn in any way. Both the technician and the inspector agreed the clutch was in good condition. The repair technician then showed the independent inspector that while the coil was receiving power and ground when the a/c was turned on, it was not engaging the clutch. The failure was verified by both the repair technician and the third inspector to be an electrical failure of the coil. Furthermore, the coil is serviceable completely separate from the clutch on this vehicle.
The claim denial was reissued as the failure to the non-covered part was confirmed.
Endurance's Customer Service Representative contacted the consumer, explained the denial and in the interest of customer service agreed to cancel the contract, waive time used on the contract and cancellation fees, and issued the consumer a full refund.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely,
Terry
I purchased an extended warranty for my vehicle. It is supposed to cover parts and labor on my engine and drive train, less $100 deductible. I filed a claim, initially I was told I was covered, and to submit an estimate, at that point I was the n told I was not covered. I have called numerous times, spoken to numerous agents, and, been placed on hold for long periods of time. I have been told that a customer service agent would call back, that was three weeks ago, no call back. I had to pay $892.00 out of pocket, for a "covered" problem with my drive train, I am trying to get reimbursed.
On February 5, 2018 a repair representative from Lynnfield Fuel contacted Endurance Claims Department to file a claim on the consumer's 2011 Chevrolet Traverse. The repair representative reported that the vehicle's bearing for the axle intermediate shaft had worn out, allowing the axle to wobble.
According to Endurance's Select Premier vehicle service contract page 2, Definitions Section, "Breakdown refers to the Breakdown of a defective part or faulty workmanship as supplied by the Manufacturer or Dealer, but does not include gradual reduction in operating performance due to wear or tear..."
The Select Premier vehicle service contract does not cover wear and tear failures, thus the claim was denied.
Endurance's customer service representative contacted the consumer, and in the interest of customer service agreed to cancel the consumer's vehicle service contract, waive any cancellation fees and time used on the contract and issue the consumer a full refund.
Endurance Warranty Services treat their customers with courtesy, have product knowledge and are not pushy. I was in sales for 35 years and appreciate a soft sale.
If I have the opportunity to buy a car warranty it will be with Endurance.
Arlene
Today 2/27/18 my first time calling Endurance to see if a certain part was covered under the warranty that I have and spoke to Eric *** who is very knowledgeable and helpful and answer all my questions concerning my covered car warranty. Thanks Eric
What a relief to find a real aftermarket warranty co. for my 2010 Buick Lacrosse. The peace of mind is by far worth the price. 100,000 miles and/or 5 years is like buying a used car with a new car warranty. I will buy this for my new car when the mileage gets to that point. Great job and thank you.
I secured a extended warranty with this company have filed a claim due to needed repair followed all guidelines met contract agreement in accordance coverage had vehicle diagnoses performed at dealership endurance required several additional steps to followed which the dealership would not perform so incurred additional costs having my vehicle transported to a second repair shop which followed all requested guidelines and steps of endurance, had 3 different inspections performed all backing having transmission issue and this company denied my contractual covered claim and has give the shop *** (second repair shop) the run around not explaining how they came to this conclusion which all the facts and experts back my claim in addition called in hopes of working this issue out with no participation from endurance. My desired outcome is to provide through *** and *** of South Atlanta that my claim is to be approved based on facts.
On August 22, 2017 the consumer contacted Endurance and purchased an Endurance Select Premier vehicle service contract for her 2011 *** A5 with 48,221 miles. At the point of sale, Endurance's Sales Representative explained the vehicle service contract coverage. Upon the consumer agreeing to purchase the coverage, the consumer was transferred to Endurance's Sales Verification Department where a Verification Representative went through what the contract covers a second time with the consumer. Further, a hard copy of the contract was mailed to the consumer via USPS Critical Mail and the consumer had 30 days to review the contract and could have cancelled the contract for any reason within the first 30 days and received a full refund.
On January 30th, 2018, a repair representative from *** of South Atlanta contacted the Endurance Claims Department to start a claim on the consumer's 2011 *** A5. The dealership reported a transmission failure with symptoms of long term wear. Pursuant to the contract, Endurance's Claim Representative ordered an independent 3rd party inspection of the vehicle's transmission.
Upon arrival at the repair facility the independent inspector verified the transmission symptoms that were reported to Endurance Claims Department. The independent inspector was also shown documentation of multiple diagnostic trouble codes indicating internal transmission wear. The symptoms presented, slipping through gears, also confirmed there was no hard part failure and was only normal wear out failure.
The customer and the dealership were advised that due to the level of coverage the customer had purchased, the customer would need to authorize the dealership to open the transmission to diagnose the actual cause of failure in order to determine if customer's Select Premier policy's coverage applied. They were informed that the policy the customer purchased does not cover wear and tear failures. The dealership informed the customer that they do not perform diagnosis beyond checking the diagnostic trouble codes.
On February 9th, 2018, a repair representative from *** contacted Endurance to start a claim on Ms.’s 2011 *** A5 for the previously called in transmission issue. Endurance's Claims Department ordered another independent inspection to verify the cause of failure, but upon arrival at the repair facility the inspector found that the transmission has not been removed from the vehicle and opened to diagnose the cause of failure. The repair facility was again advised that full tear down to determine/show the cause of failures is necessary in order to determine if the customer’s coverage applies.
On February 16th, 2018, the repair facility, MVP German Auto, contacted Endurance again to report that complete tear down had been performed. Another inspection was requested. Upon arrival at the repair facility the independent inspector found heavy metal shavings built up on the transmission pan magnets and suspended in the fluid that the technician had saved in a jar. The fluid was extremely dark and burnt. The metal was shavings, no large pieced from any hard part failure, just wear indicators. The independent inspector also found that the bearings were rough to turn by hand and showed discoloration due to excessive heat buildup. The pinion gear in the transfer case portion of the transmission was also burnt and discolored. The #1 carrier drum teeth were worn, and the inspector found torque convertor material coming out of the torque convertor. The inspector determined that the torque convertor and the pinion bearing were the cause of failure. The pinion bearing surface was extremely worn and no longer smooth, this is due to normal wear and tear over time. The torque convertor has started to come apart internally, again due to wear over time. The rest of the internals of the transmission showed extreme heat buildup and wear due to the transmission being operated with the extremely worn components.
According to the consumer's Select Premier Policy, Page 2, Definition Section, "Breakdown refers to the Breakdown of a defective part...but does not include gradual reduction in operating performance due to wear or tear..."
The transmission failures found were both wear and tear of the transmission internals as well as failure/excessive wear caused by the failure of a non-covered part, the torque convertor.
The claim was not coverable by the consumer's vehicle service contract and the repair claim was denied.
Endurance's Customer Service Representative contacted the consumer and explained the denial to the consumer. Although the claim was not coverable, in the interest of customer service, Endurance offered to cancel the consumer's contract, waive any cancellation fees and time used on the contract and issue a full refund. Further, Endurance also offered additional consideration of bearing half of the consumer's tear down costs- an additional $350.
Complaint: ***
I am rejecting this response because:This is a misrepresentation thuis company has done nothing but give me and all participants the run around they would not even provide written documentations of denial letter and third party report findings until I demanded letters and verifications which according to Endurance first Representative of customer service(Daniel) stated it wold take 2 weeks to produce and Second Representative from legal department stated 7 days to produce however, they were able to get me a Certified check for policy cancellation overnighted which I refused!how they came to this said conclusion they are dishonorable furthermore, BUYER BEWARE!!!!
Sincerely,
Andrea
RGI just bought an Extended Warranty through Endurance Warranty Company. I used Mike *** He worked so hard to get me ‘New Car’ Coverage at an amazing price! $1,000’s of dollars cheaper than any other place I called! His phone # is *** He is amazing! He took so much time to help me out. He is a wonderful Christian man who got me the best deal ever! Endurance Warranty is rated 4-1/2 stars on all websites I researched.
answered all of my questions very quickly and knowledgeably.
Art was wonderful, very knowledgable, patient, and helpful.
Thanks again Art!