Endurance Warranty Services Reviews (%countItem)
Endurance Warranty Services Rating
Address: 400 Skokie Blvd Ste 105, Northbrook, Illinois, United States, 60062-7937
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I purchased my 2011 *** SRX August 9, 2016 with 54,036 miles on it. Towards the end of 2018, my manufacturers warrenty expired. I purchased the Select Premier 60/1000 warrenty from Endurance on 1/2/2019. Upon driving home from work on 3/11/19, my check engine light came on. I immediately called *** to scheduled an appointment to bring it in and fortuntely was able to bring it in on the same date. Their diagnosis confirmed that it was the Timing Chain & the cost would be $2890.00. I gave *** my warranty information & the process was started. *** informed me that after contacting Endurance, they would be sending their own person out to verify the diagnosis in person. Through Cadallac, Endurance said I needed to provide a total of 4 oil change receipts & I provided proof of 5 (Jan 2018/Apr 2018/Aug 2018/Nov 2018/Jan 2019). 2 performed via *** & 3 performed at another location. I also provided a receipt of oil purchased for an oil change I provided myself. Then *** informed us that they need all receipts for the year 2016 & 2017. *** said they had not experienced this request before & gave me the number to call Endurance to speak with someone there for further understanding. Once I called Endurance to inquire about this additional request, they informed me that 3 of the 5 oil change receipts would not be considered valid because they are hand written & that they need to be computer generated. They also informed me that the receipt of the oil purchase is also not acceptable. The 3 hand written receipts were accompanied by the business card & phone number for the garage that performed the oil changes. Every garage does not have computers so I'm not sure what else to do. I had the services peformed and they have the proof but have chosen not to accept it. I have followed all procedures asked & they are trying to deny my claim without it & I don't agree with this. I pay Monthly for this warranty & want them to honor it.
Per the consumer's contract (attached), Pg. 3, handwritten receipts cannot be accepted on this contract. As such, the documents sent in by the consumer were not sufficient to demonstrate appropriate maintenance and the claim was subsequently declined.
In the interest of customer service, Endurance reached out to the consumer offered to provide a full refund to the consumer, pending an agreement letter allowing Endurance to do so. The consumer accepted this resolution and will receive a full refund upon return of the signed letter.
Martin *** made my experience with this company absolutely fantastic I’ve never had anybody offer so much assistance and help me for dealing with any warranty company or tow truck driver I am incredibly pleased feel free to have any potential customer call me I’m happy to verify my great experience my phone number is 773-274—-my name is Dave
Don't believe the phony positive reviews. This is a scam outfit. Buyer beware!!
I received two (2) unsolicited letters from EWS dated 01/16/2019 and 01/24/2019, whereby both letters are solicitations to sell additional vehicle warranty coverage, utilizing code ***. These letters were addressed to Natalia ***. I am her parent and at the time these mailings were sent to her, she was a seven (7) year old child. I called twice to ask how they came across her name and was not able to get an accurate answer.
I am not certain what practices this company uses to send their blind mailings but it appears they are utilizing unscrupulous information if they were able to pull from a list that contained the name and address of a 7-year-old minor.
Endurance apologizes for the frustration that this has caused the consumer. Upon receipt of this complaint, Endurance performed an internal investigation concerning a mailed advertisement being sent to a minor. Endurance was able to locate and resolve the data error that caused the mail to be sent.
On 3/18, prior to this complaint, the consumer contacted Endurance and informed an Endurance representative of the issue. At that time, an Endurance rep placed the consumer and the minor on our internal "Do Not Mail" database to ensure that they did not receive future mailings from Endurance.
Please be advised Endurance does not sell, share, or disclose any consumer information to third parties.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely,
Denis
excellent and professional service
Never have I been so impressed with a customer service representative. Spoke with Tiffany concerning my account. She was helpful and was very patient with all the questions I had.
Was not satisfied with how warranty information was given on purchased warranty. Have asked for refund And have been told I need to notarize mileage . They won't return phone calls just want a prorated refund like I was told, without having to jump through hoops and ring bells like a trained monkey. They have no problem taking your money but it's another story when you want a refund. Some lame excuse is given when you go to use the warranty so they don't have to honor the repair. Will make sure I let as many people I can to stay away from this company.
Please be advised, pro-rata refunds may have a processing time of up to 30 days. Upon receipt of this complaint, Endurance expedited the processing of the consumer's refund. The refund will be sent from Endurance on 3/13/19 to the consumer's address on file. Endurance is sorry for the delay experienced by the consumer and is committed to the highest level of customer service.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely,
Brian
Great company. They replaced a transmission twice in my old *** Truck. The first one went bad and I didn't have to pay another deposit.
I spoke with Tiffany, and she was very helpful to. If I ever have to call Endurance again, I hope to speak with her again because she has a very peasant attitude.
She was an awesome customer service rep she made me laugh she helped me with my problem great great customer skills enjoy my short time with her.
Alvin Puckett was amazing! I was having such a difficult time and he made my day! I’m very grateful for his help and support!
The representative took care of my needs. And helped me out tremendously. He was very nice and professional. I look forward to continued services through endurance.
Just got off the phone with Maurice *** from Endurance. He was extremely courteous, professional & knowledgeable. He answered all my questions and concerns. I highly recommend him as some one to connect with if you’re interested in an extended warranty for you car.
He did not try to up sell like most agents do. He was empathetic with the high costs of repairs as well as the cost of these contracts.
Request him if you need any help or information.
I will.
These people solicited my Mom for what their representative called an aggressive policy which amounted to $181 a month which is almost enough to buy a new car. I wasn't aware of it until she had the policy for nearly six months. So far as I know she never if really knew she had the policy.
I believe that they took advantage of the fact that she didn't understand what she had agreed to as she was over 90 and is a recovering stroke victim. In my opinion, their sales practices are predatory and their so-called warranties are little more than scams. If the Revdex.com really does support the consumer they should start to provide lack of dis-accreditation seals for businesses like this one.
Please be advised, Endurance is a certified member of the Vehicle Protection Association (VPA). As a certified member, Endurance abides by the VPA's Standards of Conduct. These Standards include not making "cold calls", or unsolicited sales calls. Additionally, Endurance does not collect information regarding a consumer's age and does not make any decision based on such information. Each new contract purchase undergoes a two-stage verification, whereby an Endurance verification representative confirms the consumer’s information, the vehicle’s information, the coverage level, cost and payment terms, and claims process prior to any transaction taking place. At this time, Endurance is unable to locate an account for a "Michael ***" or any account attached to the email or phone number provided. Endurance is willing to evaluate a mutually beneficial resolution in the interest of customer service, but would need the consumer to provide contract or account information to allow Endurance to locate the account. The consumer can contact Endurance at .
Prior to filing this complaint with the Revdex.com, the consumer filed an identical complaint with an organization called the Business Consumer Alliance (BCA). Endurance entered a response to the BCA complaint, but has yet to receive a reply.
The individual that I have dealt with was very helpful and explained everything to the best of her ability, her name is Vrnetta. I'm very happy to becoming a new customer with endurance to have my vehicle covered for the future ahead! (Great customer service)
I brought an Endurance policy to have peace of mind & total protection, NOT. I purchased the Select Premier coverage plan from the advice of your sales agent back in October 2017 for $3,020.00. I was able to pay off the full amount in 5 payments. My mileage at the time I purchased this agreement was 106,215 (10/16/17), my mileage as of today (3/1/19) is 119,916.
On 2/28, my check engine light came on. It started blinking & was sluggish. I took it to our certified mechanic. It was discovered it had a bad coil assembly, cylinder #2 had a dead ignition coil, worn spark plugs, oil cylinder 2 & 3 park plug holes & a valve cover gasket all needed to be repaired. The total amount is $604.00. When the mechanic called Endurance, he spoke with a Jack & stated my policy didn’t cover anything & no claim number. So since it didn’t cover anything, I wanted to cancel. This is the 2nd time I called with problems with my car & can’t get it fixed.
On 3/1/19 at 10:08 AM EST I called to cancel. I spoke with Tiffany, provided her with a brief description & she basically stated ok hold on. I was transferred to a Matt. No empathy or anything. After checking he stated yes we did deny your claim. I asked him about cancelling my policy & he stated well your policy is paid in full & you basically will not get anything back as a refund. You will have to write a letter requesting cancelling & provide the odometer reading. He stated he understand how I felt when in actuality he did not. He asked me when I signed up did I read the book to see all what was covered, I informed him yes I did. Then he stated well you know. Didn’t try to help or anything. I could understand I was still paying monthly, however I paid this policy off in 6 months.
Matt was rude, argumentative, combative, condescending & overall offensive to me. Your motto is that you pride yourself with providing the best customer service in the industry. NOT. Please listen to this call & you will see for yourself.
As the consumer does not have a desired resolution but merely wished to inform Endurance of their experience, Endurance believes this complaint should be listed as "Information Only". Additionally, a resolution was in progress for this consumer at the time that this complaint was filed.
Please be advised, the consumer's contract (attached) is a stated component coverage. This means that all eligible components are listed on pages 4 and 5. Any part not listed on the schedule of coverage is not eligible for coverage.
On 2/28/19, a representative from *** Tire and Auto contacted the Endurance claims department to file a claim for repairs. The repair facility reported failures to the #2 ignition coil and the valve cover gasket, as well as a basic maintenance replacement of the spark plugs. As these parts are not listed as eligible for coverage, the repair was subsequently declined.
On 3/1, the consumer contacted Endurance in regards to the claim. After an Endurance representative explained that these components were simply not listed for coverage, the consumer indicated that she wished to cancel her contract and receive her pro-rata refund. The consumer was advised to send in a document to verify the final mileage on the vehicle per the contract (Pg. 8, "Cancellations"). As the consumer refused to fulfill this, Endurance agreed in the interest of customer service to waive this requirement and expedite the normal 30-day processing time for consumer's refund. The refund was sent to the consumer on 3/7 via ***. *** tracking shows that the check is scheduled to arrive on 3/12.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely,
Brianna
She was honest and to the point
Deceptive, fraudulent advertising. I filed a complaint with *** Inspector.
I took my *** into the shop 2/19/19 because it was leaking oil. There was oil all over the engine. The warranty company approved some minor repairs 2/20/19. When the car sat on the mount overnight they could clearly see some additional oil leaking. I received a call from the shop at 9:24 am on 2/21/19 saying they just got off the call with Endurance, it was very interesting, and they needed to speak with me right away. They said Endurance asked them to call me and approve a $700 tear down and it looked like the transmission's front seal is leaking. After the tear down they had to wait for the inspector to come out. On Monday Feb 25th at 4:05 pm they said they got off the phone with Endurance and they were waiting for the inspector to come 24-48 hours. Inspector came out on Feb 28th (or 27th). Took pictures that there is a leak around the seal however the seal was in good shape and didn't look like there was any issue with the seal. So they discussed the torque convertor needed replaced. Endurance denied the claim on Thursday Feb 28 saying that the *** dealer had replaced the seal just 7 months before and the seal is under warranty and then they claimed they never asked for a tear down they the shop did that on their own. And basically backed out of everything. So I've had them on three way calls with the shop. I've now had a rental car a week (waited until 2/26 to get the car. The Shop has had my car on a rack for 2 weeks purchased parts based on a phone call and nobody ever mentioned anything about not to proceed in that direction because it was under warranty from ***. Now I'm out $700 for tear down. The shop is out a huge amount of money. I'm out for the rental and the shop has to put my car back together with the old parts and I'm leaving over 2 weeks later without the issue fixed and taking it to *** to start the process again. The company is extremely unprofessional, rude, and dishonest especially to the shop.
On 5/16/18, a representative from *** of Naperville contacted the Endurance claims department to file a claim for repairs. The repair facility reported a leaking torque converter seal. As this is eligible under the consumer’s contract, the repair was authorized, completed by *** of Naperville, and paid for by Endurance. *** of Naperville provided a 12 month part warranty on this repair.
On 2/20/19, a representative from *** contacted the Endurance claims department to file a claim for repairs. The repair facility reported failures to the turbo oil feed o-ring seal, oil pan gasket, valve body cover gasket, and torque converter seal. As part of the claims process, Endurance sent an independent third-party inspector to confirm the failures reported by ***. *** demonstrated failures to all reported components, including demonstrated the leaking torque converter seal to the inspector. As the o-ring seal, oil pan gasket, and valve body cover gasket are eligible for coverage, these parts were authorized, completed by ***, and paid for by Endurance. The repair facility was advised of the part warranty on the torque converter seal through *** of Naperville, and advised that the consumer should bring the vehicle to that repair facility for the torque converter seal failure so the part warranty can be assessed. After learning of the part warranty, the repair facility changed their diagnosis of the torque converter. The new diagnosis of the torque converter failure was one that could not be ascertained without removal of the torque converter. Endurance advised *** not to remove the torque converter, and to instead have the consumer bring the vehicle to *** of Naperville for the part warranty assessment. Despite this, *** removed the torque converter from the vehicle and confirmed the failure of the torque converter seal. Endurance did not authorize this removal.
Please be advised, the part warranty for the previously authorized and paid torque converter seal rests with the original repair facility, *** of Naperville. This part warranty will be assessed as soon as the vehicle is brought to that repair facility and the part will be repaired at no cost to the consumer.
So far my voice has been heard with and urgent situation where quick actions on the part of Endurance and my warranty protection. I felt Shelia as a service representative was my cheerleader. Excellent customer follow through. TONY A. and his actions as supervisor on my behave inspired, and encouraged me to stay. I’m yet to have and emergency with my car but, the customer service departments this supervisor and customer service representative dealt with my issue swiftly. Their actions gave me options I couldn’t resist. I’m comfortable in the hands of Eudrance. I’m pleased to say at the moment I welcome the opportunity to be shown as a customer when time comes for repair service on my car that I can post again!!!