Endurance Warranty Services Reviews (%countItem)
Endurance Warranty Services Rating
Address: 400 Skokie Blvd Ste 105, Northbrook, Illinois, United States, 60062-7937
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BUYER BEWARE!!
Endurance denied the claim for a transmission because they said that the valve body is not a covered part. According to the repair technician at the dealership, that's essentially saying that you don't cover the transmission. They sent out TWO specialists over the course of a week and were clearly trying to find any possible way to deny the claim.
Absolute joke.
This company abuses my personal information and I want to
- know exactly where they harvest my data and how I can stop it
- make sure that the company deletes my personal data from their system
- encourage the Revdex.com to have a look at the scammy advertising practices of this company
Company tries to trick the victim into believing they receive a letter from an official authority. They have your full address, information about your vehicle and send unsolicited letters that they carefully craft to deceive the reader while still staying compliant with the law.
"Vehicle Document/Altert Notice" "Contact by"
They also write "Our records indicate you have received multiple notices...."
They are spamming me and I already contacted the Revdex.com about them before but they still abuse my data
Endurance is sorry for the frustration that its mail piece has caused the consumer. As a result of the consumer's complaint, Endurance has placed the consumer on our internal "Do Not Mail" database to ensure that they do not receive any future mailed advertisements from Endurance. Please allow up to 10 business days for this to process. The consumer may continue to receive mailers during the processing time.
Endurance collects consumer data from up to 14 different marketing sources. It is not possible to tell where any specific piece of consumer information originated. Endurance does not sell or provide the consumer's data to any other party or organization.
The consumer has been placed on our internal "Do Not Mail" database and will not receive any future mailings from Endurance. Please be advised, this database is internal and Endurance cannot guarantee that the consumer will not receive advertisements from other companies in the industry.
Complaint: ***
I am rejecting this response because:
I'm not sure what's "impossible" about sharing which "up to 14" sources you use. They're legal, right? Don't you think a consumer has the right to know who shares their personal data for the purpose of unsolicited mail and calls?
I also remind Endurance Warranty Service that calling numbers on the "do not call list" is illegal.
Again, please share how you got hold of my data.
PS: Sorry, dear Revdex.com for keeping you busy but the whole data abuse thing is going to far.
Great customer service!!
I got this service thinking it was a good idea but for the last 3 months I have had to call in regards to my payments we change our debit card info on the account and call them to give them the new card info but every month the payment has to be made manually because they refused to update our account information and they had the nerve to charge us late fees I am very disappointed with the customer service at this company
I have told them, on the phone several times to stop calling and now they are mailing their crap about vehicle warranty. They have no idea what type of warranty I have. I did not ask for them to contact me. They need to STOP HARASSING people and wasting our time.
As a result of the consumer's complaint, Endurance has placed the consumer on our internal "Do Not Mail" database so that they do not receive future mailed advertisements from Endurance. In the consumer's complaint, the consumer states that they have been receiving solicitation phone calls. Please be advised, Endurance does not make outbound sales calls unless specifically requested by a consumer through our online portal. Upon receipt of this complaint, Endurance reviewed its internal call log and determined that no outbound calls have been made to the number listed on the complaint. There are many companies in the industry that do not follow the same standards as Endurance, and Endurance understands the confusion and frustration that this can cause the consumer. Endurance recommends that the consumer determine from where the calls originate, and contact that company to ask that the calls cease.
I WAS SOLD A POWERTRAIN WARRANTY THAT DIDN'T COVER MY POWERTRAIN. AFTER BEING SOLD ON AN UPGRADED WARRANTY THAT DIDN'T COVER MY TRANSMISSION I FEEL I'VE BEEN SCAMMED BY WHAT IS SUPPOSE TO BE A REPUTABLE COMPANY. PURCHASED THE WARRANTY AFTER STARTING NEW JOB OUT OF TOWN FOR A PIECE OF MIND TO AVOID COSTLY REPAIRS. SEVERAL MONTHS LATER MY CAR STARTED ACTING UP AND GOT IT TOWED TO A SHOP.THEN HAD TO RENT A CAR. AFTER NOT HEARING FROM ENDURANCE FOR SOMETIME I CALLED AND THEY SAID AN INSPECTOR WAS COMING OUT. AFTER INSPECTOR CAME OUT I HAD TO AUTHORIZE A TEAR DOWN OF THE TRANSIMMISION BECAUSE HE WANTED TO SEE IF THE FLUID WAS LOW BECAUSE IF SO IT WAS NOT COVERED.(LOOKING FOR A REASON TO DENY MY CLAIM) AFTER SEEING THATS NOT THE CASE. HE WAS SENT OUT A 2ND TIME(WHICH THE MECHANIC SAID IN HIS 30 PLUS YEARS HE HAS NEVER SEEN DONE. COMING OUT THE 2ND TIME HE SAID THE PARTICULAR PART THAT THE TRANSMISSION FLUID WENT THROUGH WAS NOT COVERED AND THE CLAIM IS DENIED. THIS PART IS NOT INCLUDED IN THE EXCLUSION ITEMS. SO AFTER PAYING FOR A WARRANTY(AND STILL PAYING) I HAVE TOW BILLS, TEARDOWN COST,RENTAL CAR FEES, AND NOW A TRANSIMISSION BILL. SO YOU TELL ME HOW THAT'S A GOOD DEAL. SO THE ROUTE I'M FORCED TO TAKE AT THIS POINT IS Revdex.com, CONSUMER AFFAIRS,AND LITIGATION!!!! LASTLY THE Revdex.com SAID ENDURANCE WOULD LIKE TO TRY TO RESOLVE THIS ISSUE WITH THEM DIRECTLY BEFORE FILING A COMPLAINT. WHICH I AGREED TO AND WAS FORWARDED TO ENDURANCE HELP CENTER PAGE. AFTER FILLING OUT FORMS AND COMPLAINT ERROR MESSAGE CAME UP AND WIPED OUT ALL MY INFO...SO I DID IT NEXT DAY AND AND THE SAME THING HAPPEN. COINCIDENCE OR NOT???? MORE FRUSTRATION I KNOW THAT
On 9/7/18, the consumer contacted Endurance and purchased the Select Premier vehicle service contract for his 2007 ***. Please be advised, the Select Premier is a stated component coverage. This means that all eligible components are listed on pages 4&5 of the contract (attached). Parts that are not listed are not eligible for coverage.
On 12/28/18, a representative from *** Transmission Inc. contacted the Endurance claims department to file a claim for automotive repairs. The repair facility reported a failure to the transmission, but did not have the cause of the failure. The repair facility was advised to perform full diagnosis and call back with the cause of failure and extent of damages.
On 1/8/19, the repair facility contacted Endurance and reported the cause of failure as the torque converter. As part of the claims process, an independent, third-party inspector was sent out to confirm the failures reported by the repair facility.
On 1/10/19, the inspection report was received. The inspection report confirmed the repair facility’s diagnosis of the torque converter as the cause of failure. As the torque converter is not listed as eligible for coverage, the repair was subsequently declined.
On 2/7/19, the consumer contacted Endurance and requested cancellation of the contract. Endurance cancelled the contract per customer request. As the consumer’s mileage usage exceeded the current earned contract charge, the account was not eligible for a pro-rata refund. However, in the interest of customer service, Endurance refunded the last monthly payment to the consumer. This refund was processed on 2/7 and should post to the consumer’s account within 5 business days.
Endurance denied my engine failure auto claim and to date has not provided me with the independent assessors paperwork to justify the mechanical reasons as to why the claim was denied therefore causing final resolution contention between me and the VW dealer.
On 3/20/18, the consumer contacted Endurance and purchased the Select Premier vehicle service contract for her 2012 Volkswagen Touareg. The coverage information was verified with the consumer and a copy of the contract was sent for the customer’s review.
On 12/28/18, a representative from *** VW contacted the Endurance claims department to file a claim for auto repairs. The representative stated that the vehicle was driven in and had only 2 quarts of oil, and was 5 quarts low. As part of the normal claims process, an independent third-party inspector was sent to verify the failures reported by the repair facility. The inspector and the repair facility’s technician confirmed an oil leak on the vehicle caused by a leaking oil filter housing gasket. The repair facility had replaced the gasket prior to the inspector’s arrival. Please be advised, the gasket would not have been eligible as a standalone component. As the engine failure was due to a loss of fluid and continued operation by the consumer rather than a mechanical or electrical breakdown, the claim was subsequently declined.
On 1/23/19, a representative from *** VW contacted the Endurance claims department to file a claim for auto repairs. The representative reported the same failures, diagnostic codes, and cause of failure as the previous repair facility. The claim was subsequently declined for the same reasons as above.
On 2/8/19, the consumer contacted Endurance to request cancellation of their contract. The contract was cancelled at the consumer’s request. The consumer did mention that the repair in regards to the 12/28/18 claim had been performed at *** VW and was under a parts and labor warranty with ***. The consumer mentioned that *** had increased the price of the repair and refused to honor their parts and labor warranty. As the claim had been declined, Endurance was unable to participate.
The consumer’s pro-rata refund will be sent out within 30 days. If the consumer wishes to reinstate their coverage, they may do so within these 30 days. Endurance recommends that the Revdex.com assist the consumer in mediating the previous repair facility to honor its parts and labor warranty.
Complaint: ***
I am rejecting this response because: Thank you for your response. I rejected the response due to the fact that the parts and labor warranty for my VW engine was expired which prompted me to obtain coverage through Endurance initially. Therefore, when I made the claim through Endurance to assist with the engine since they claimed to be able to assist with all major repairs such as what occurred I was very displeased to see that they did not honor my claim regardless of the VW *** dealership completing faulty labor on the engine as what was determined by the assessor with Endurance.
Sincerely,
Tristin
I was helped by two great gentlemen, Steven *** and James ***. Both outstanding and caring employees. It was a pleasure to be attended by them. They made me feel valued.
I hope that my future service will be as nice as it was when I enrolled in Endurance!
FRAUD FRAUD FRAUD
I think that this company is the best by far. Supervisor James was terrific with explaining and goin out of his way to take care of me and my needs. As a customer I will definitely refer this place to family and friends.
These people are fraud call and send nasty letters. Then hang up on you when you catch it. If I didnt have to leave any kind of star I would but their systems require it
It is a SCAM, I paid for the select premier coverage and took my car to get repaired for the trunk latch assembly (which is covered on page 5 of 22 under luxury electrical), but since the button was worn down they did not honor the repair saying it was "an act of God or nature". Next time, I needed my pulley repaired (which is covered on page 4 of 22 under Engine). It states: Timing belt, water pump, Impeller shaft, bearings, bushings & housing, intake & exhaust manifolds, engine mounts & cushions, engine torque strut, harmonic balancer, flywheel (flexplate) & flywheel ring gear, mechanical fuel pump, and all PULLEYS. However, the excuse for not replacing my pulleys were: not honored because of WEAR and TEAR and bearings were not lubricated and it wasn't a mechanical breakdown. People beware they only want your money and find loopholes to not honor their warranty when it clearly states in their policy on what they cover. They would get no stars if that option was available. They need to be out of business.
I am not a customer with this company, yet they repeatedly contact me to update a warranty I have not purchased. I have requested numerous times to be removed from their calling and mailing list to no avail. The number of phone calls and letters I have recieved borders harassment. Absolutely the worst business I have ever had the displeasure of dealing with.
Please be advised, Endurance does not make outbound sales calls ("cold calls") unless specifically requested by the consumer via our online portal. Although Endurance did send a mailed advertisement to the consumer, Endurance has no record of any calls to the phone number listed on the complaint, nor any calls inbound from that number. With many companies in the industry offering vehicle service contracts, Endurance understands the consumer's confusion. Endurance recommends that the consumer determine from where the phone calls are coming, and contact the originating company to ask them to stop.
Endurance is sorry for the frustration that its mail piece caused the consumer. As a result of the consumer's complaint, Endurance has placed the consumer in our internal "Do Not Mail" database to ensure that they do not receive any future mailed advertisements from Endurance. Please be advised, this may take up to 10 business days to process. The consumer may still receive additional mail pieces during the processing time.
Great customer support! Rep advised me as to the best policy for my driving habits.
Back on October 5, 2017 I purchased an extended warranty from this company. On January 8, 2019 my car started to over heat so I immediately pulled over and turned my car off. I called my mother to pick me up and went straight to my mechanics shop. He told me to get it to them that night and he will look at it the next day. My husband got home and we got my car to the mechanic. The next day which was the 9th, the mechanic called me informing me that it was my water pump. He said it was leaking out of the sweep hole because the bearings are bad. I said okay and told him where my warranty stuff was because I had already looked and seen it was a covered part. They tried to call endurance that whole day but the systems were down. One person they talked to said he would do it the old fashioned way meaning paper and pencil. He then preceded to tell them it was not covered. The mechanic in turned called me. I tried to call them and was told their systems were down as well and they couldn't pull anything up. On the 10th I finally called and talked to someone and this person said it was showing no record of them calling yesterday and that it is a covered part. This person told me to have the mechanic call the claims again to try to file the claim again. So they were nice enough to call again only for them to say it wasn't a covered part, contradicting what the last person told me. So by this time I just told the mechanic to go a head and do it because I have 3 kids and I need my car. I then talked to a supervisor who yet again said it was a covered part. He told me to have them call again because it is covered so again they denied. At this point I just pay the $412.02 to have my car back. Then on the January 11, 2019 I call to cancel my contract and ask for my money that I have paid back. The guy I talked to said to send them a copy of my mileage so I did to wait a week to find out it needed to be notorized. So I did that to just be told to wait another week.
Upon receipt of this complaint, Endurance performed an internal investigation of company records into the handling of the consumer’s claim. Our investigation included reviewing the internal notes regarding the claim, as well as interviewing claims agents involved and reviewing call recordings in relation to the claim.
On 1/10/19, a representative from RIP Automotive contacted Endurance’s claims department to file a claim for repairs on the consumer’s vehicle. The repair facility reported a failure to the water pump. On the recorded call, the service advisor reported that the bearing inside the pump had worn out, causing the pump to leak.
Per the consumer’s contract (attached), pg. 2:
Breakdown refers to the Breakdown of a defective part or faulty workmanship as supplied by the Manufacturer or Dealer, but does not include gradual reduction in operating performance due to wear or tear or damage resulting fromBREAKDOWN of non-covered parts.
As the wear and tear is not an eligible failure on the consumer’s contract, the claim was subsequently declined. Please note, although the water pump is an eligible component, the specific cause of this particular failure on the consumer’s vehicle was not eligible.
On 1/11/19, the consumer contacted Endurance and requested cancellation of the contract. The contract was cancelled per the consumer’s request. An Endurance representative requested a notarized mileage statement from the consumer to process the pro-rata refund per the contract terms.
In the interest of customer service, Endurance will agree to waive the requirement for a mileage statement and calculate the pro-rata refund using the known claim mileage. In addition, Endurance will expedite processing of the refund. It will be sent out on 1/28/19 to the consumer’s address on file.
My experience with Alvin was a blessing! He was very pleasant, professional, understanding and helped me in my time of need! Thanks a million Alvin!
Max in claims is the man!!!!!!!! Went above and beyond to get my repairs approved!!!!!
This company is a joke. I had this company for a peace of mind just in case my truck broke down. I'm truck check engine light ended up coming on. So I took it to a ASE certified shop like they require. The shop did their diagnostic and said it had something wrong inside the transmission. So the shop filed a claim. Endurance said they had to send out a Inspector. They said it would take 24 to 48 hrs. Friday morning the inspector came out and took the truck for a test drive (reminder you I never gave endurance permission to drive my truck nor did they ever ask). During the test drive the Inspector let one of center caps for my wheels to come off. ( this is according to the shop after I asked about center cap for my wheel. They also said they had no reason to remove my tire. Witch they did not have any reason to remove my tire). So finally Monday morning 4 days after me taking my truck to the shop in the first place they denied my clam because my transmission is just throwing a code its not broke. ( those are not the exact words that they use) thats just in simpler and shorter wording. Anyone who knows even a little about cars know that a check engine light doesn't come on for no reason. That means something's wrong. I decided to cancel my account after this. While I was trying to cancel my account the endurance employee ask me why and I told him. Then the endurance employee started to try to convince me to keep my account and justify why I was wrong. They guy did not want to cancel my account like I wanted wanted and was basically arguing with me. I got to the point where I told him " Im not going to sit here and argue with you just cancel my account" Then with a hateful attitude said it was cancal because of the way the employee was I did not trust he cancel my account. So I follow up with calling my bank just in case to make sure no more payments are taken out of my account. So if you are thibking about getting endurance I wouldn't but thats just my opinion
I am constantly receiving letters through the mail and phone calls from this company. I contacted them to ask them to remove me from their mailing list and call list. The person I spoke with said that they didn't have any information in their system on me. So I asked, how did you get my address and phone number since I don't have an account with you? The guy said that maybe I had bought a car recently or had sold one before. I told him, sir I don't own a car, haven't purchased a car and have not sold a car. I still could not get an explanation as to how they keep sending mail to my address and calling my phone. If they have my information without my consent, where did they get it from. If I can't get any results from here I will have to take other measures. All I want is for them to stop sending mail and calling me and remove my information from their services. Thank You!
Endurance is sorry for the frustration that its mail piece caused the consumer. As a result of the consumer's complaint, Endurance has placed the consumer in our internal "Do Not Mail" database to ensure that they do not receive any future mailed advertisements from Endurance. Please be advised, this may take up to 10 business days to process. The consumer may still receive additional mail pieces during the processing time.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely,
Cicero