Endurance Warranty Services

I keep getting unsolicited come-ons to buy an "extended warranty" on a vehicle I own... Two actually that are in my name. First off, I have never had a warranty on said vehicles so an "extended warranty" is not a thing for me. I have never sought out a warranty of that nature from this company and am sick and tired of getting this crap in the mail. My mother, in the same household, gets the same "offer" from this company as well. I just want to be taken off their contact list!

The refuse to take me off their mailing list after repeatedly asking.

My representative, Alvin did a great job for me today. Instead of canceling my policy due to financial reasons, Alvin made things to where I can keep my policy in force and carry on. I am extremely happy with Alvin and today's service via cell phone.
I will recommend Endurance to anyone I get a chance to.

This company is a total unprofessional joke! They solicited me for months with letters stating terms such as this communication requires your immediate attention, you must call before such and such date to be approved, it has come to our attention that you have not yet filed for your warranty, etc etc. So I decided to call and give these is a run for their money and continue s ridiculous conversation in order to waste their time as they have mine. This company is completely unorganized. When I called to play their game they asked me for a number on the document I recd in which I gave them the correct number and they pulled some other poor soul's file and continued talking to me as if I was this other person, not to mention they solicited me on a 2019 vehicle I just purchased with less than 5000 miles and proceeded to tell me coverage starts immediately as if I would choose their coverage over my own manufacturer's FACTORY warranty with 32k miles remaining. This rep was so turned inside out that all he could continue to ask is what credit card I'd like to use to pay their $4000 extended warranty when I could very easily go to my manufacturer and request an extended warranty offered through my manufacturer for have the price. Beware all... this place is clearly identified as as scam based business just simply read their reviews outside of the uneducated reviewers that have yet to file a claim. Their customer service seems to be outstanding until you read reviews where an individual has clearly exercised their contract and services and was denied. BE SMART FOLKS...

I purchased a warranty contract along with a vehicle at a local dealer on Sept,29,2018. Recently I needed to use the warranty and they refuse to honor it. I purchased their top of the line warranty that states they cover almost everything and it was easier to state what they don't cover. The item needing replacement was never excluded. The repair facility look at the contract and well as the selling dealer and they both agree this part should be covered. This contract appears to be fraudalent. They never intended to ever cover any issues. This part is not a part that requires routine maintenance per the manufacturer. So all that being said they should of paid for replacing the part per the contract.

I signed up for an extended warranty . I wanted to cancel the service because it was not conducive for me because of the pushy salesman mentality . I asked to cancel this service twice they told me it would have to be written in a letter on Jan 15th as well as Feb 8th. But all of a sudden they were able to cancel the policy over the phone on Feb 11th. I asked why was my money taken automatically when I didn't sign up for automatic payment they stated that they have the right to take your money if it is passed due but according to section "Payment Plan Agreement Page 3"
IF YOU
FAIL TO MAKE ANY PAYMENT WHEN DUE, YOUR CONTRACT WILL BE CANCELLED.

How is it possible my contract didn't end after the payment was due?

I've had the service for nine months so far and had to use it. They worked directly with the dealer and it was taken care of. I even had to bring it back to the dealership because they couldn't replicate the problem at the time and had no additional deductible issues because I reported the issue previously. Billing accommodations also helps too.
So far so good.

DO NOT Buy Extended warranty from this company! They are rated number one for customers service but last for paying for your repairs! All their 4-5 stars are for taking your money, but once you need them they will deny your claim! Don't believe me look them up:***
I bought a 2015 *** in Aug. 2019, so I *** to see what's the best warranty out there, "Endurance" came up as the number one. I didn't know it at the time, but when my transmission broke 10K later in Jan. 2019, I called them up and they told me I have to agree to have the shop take my transmission apart which I agree, thinking I didn't do anything wrong. That same day I went home from work and *** them, I found out from other on the internet that they never agree to pay out. They're running a scam about wear and tear, that would cover anything on your car as wear and tear! I called my service guy at the *** dealer and he told me that the transmission is already taken apart and he see no reason for Endurance to deny my claim! I waited an hour later and The Dealer Manager called me back and told me Endurance had denied my claim because the clutch on my transmission wore out and that's not cover under warranty. I talked to my Service Manager at ***, he told me that's the game they plays not to cover you, he said 9 out of 10 other warranty companies will cover it. Service Manager told me it was the transmission solenoid that went bad causing the clutch to wore out but that's how they get you, cuz you can't proof it, so it wear and tear not the solenoid going bad. I called Endurance have them explain to me why they denied to pay for my transmission, they told me that I should have read my contract, it says wear and tear are not cover, They told me my transmission was a precondition problem that was going to fail sooner or later, I told him thats' why I bought the extended warranty, cuz how do I know what's about to break inside my transmission or my engine. He just told me I should of read my contract , it says wear and tear are not cover, that everything on your car my friends! told him I wanna cancel my warranty, he asked me why? I told him why not, you guys don't pay for anything! He offer to give me a discount, are you kidding me? BE WARE, *** them up and check how they deny payout not customers services ! I have to put out 5K out of pocket ...I hope this help somebody from getting ripe off . I didn't do my research, I hope you will!

Lorel was a true professional. She took the time to explain the level of coverage I requested. I just hope that if and when I need a repair, they handle it with the same professionalism.

Answered all my question. Very polite and professional, and done in a timely manner.

Tanner was amazing. He helped me a lot with my warranty. He took extra time to make sure that he processed everything correctly. He made sure that my refund went through and I would definitely recommend people to get their insurance (when they have the money.) Tanner made this experience wonderful for customer service.

I spoke to John *** today about a few concerns of mine about this product. I own another extended warranty for my motor coach. It’s kind of like he says Service Advisor always has to do there jobs to. Sometimes they don’t do it correctly and that possibly could delay getting your claim processed. I know for a fact I was trying to get a back up camera and my radio was smoking after I plug in my USB cable to charge the phone. I put it in the shop they changed out my camera twice. 3 months later I said I need to get the coach to take it somewhere else after talking to the warranty advisor he tells me they never filed a claim. I went back and ask him he says I was going to file after we fixed it. He gave it back to me with a new camera great picture but has a noise through the speakers. I ask him what I owe you he said nothing we didn’t fit it. So although they didn’t go through my Warranty Company it worked out. I turn the radio down got a great camera. Johnny was exceptional telling me stories about people can write anything they want to make you look bad. He feels that the majority of claims get fixed. Everything needs process correctly. He went way above the call of duty. You know I told him I hope I never have to put a claim in. I hope I paid the price and nothing happens to my Jeep. Johnny you were a pleasure to work with the other day and I feel you were and are a asset to your company. Thanks again Johnny for your advice.

Customer service is very disappointing, I had a very difficult time trying to cancel a policy to a vehicle that was traded in. I have not received any benefits to the policy although I am only 4 payments away from completing the payment plan. Besides that, the gentleman on the phone felt the need to convince me to switch the policy to another vehicle which would cause me to incur another cost of $3000, "this plan will cover everything" the first time I took my old car to the shop it was "this is not covered" what kind of BS is this. I was only trying to cancel a policy to a vehicle that I no longer have, first I was disconnected, secondly I had to get a 30 minute spill on my decision to cancel the policy and why I would not transfer the policy to another car. Transfer is not the word when you are asking for an additional $3000. I'm sure this want make a customer review page, but I am highly disappointed in the service or lack of service that I have received from this company.

Endurance Warranty Services is not a Revdex.com accredited business. But when you go into their website, the Revdex.com icon is there. So what gives? That is as misleading as their letter that I receive from them today. The subject assumes that you got an account with them. NEVER HEARD OF THEM. I do not know how they got my information. What a scam. EWS got a so called personalized website for me. But they do not even know the make/model of my vehicle. It say "CALL TO VERIFY". Real tacky.

The only good thing that I can say about Endurance is that they got a very, nice website. The site a well-organize, recruiting inducement to lure most unsuspecting folks into their scheme.

Before you guys decide to call EWS, please do some serious research before you give them your hard-earned money?

I PURCHASED A WARRANTY PLAN FOR MY 2007 *** FROM THIS COMPANY THEY TOLD ME AT THE TIME OF PURCHASE I HAD THE BEST PLAN THEY OFFER FOR MY CAR THEN LAST WEEK MY CAR STARTED OVER HEATNG AND I TOOK IT TO MY MECHANIC IMMEDIATELY AFTER CHECKING IT OUT HE TOLD ME THAT THE WATER PUMP WAS LEAKING AND I NEEDED TO CHANGE THE PUMP ALONG WITH THE TIMING CHAIN AND THE TIMING CHAIN GUIDE THAT DRIVES THE PUMP. WHEN I HAD MY MECHANIC SPEAK TO THE REP FROM ENDURANCE HE TOLD THEM THAT THE PUMP WAS LEAKING BADLY AND INFORMED THEM OF THE REPAIRS THAT WERE NEEDED. THEN I GOT A CALL BACK TELLING ME THAT ENDURANCE WAS NOT PAYING A PENNY ON THE CLAIM BECAUSE THEY SAID THE MECHANIC SAID THE PUMP WAS LEAKING AND NOT SEIZED UP. WHEN I INFORMED MY MECHANIC THE NEXT DAY HE SAID THAT WHEN THE WATER PUMP SEIZES UP IT NATURALLY LEAKS BECAUSE THE WATER PRESSURE BUILDS UP IN THE SEALED PART AND THE FIRST THING TO GIVE WAY FROM THE PRESSURE IS THE RUBBER SEALS OR GASKETS. HE THOUGHT THAT A WARRANTY REP HAD SOME KNOWLEDGE OF CARS THAT WAS HANDLING A CLAIM. ANY PERSON WITH COMMON SENSE WOULD UNDERSTAND THAT. I HAD TO PAY ALMOST 1200 DOLLARS OUTTA POCKET TO MY MECHANIC WITHOUT GETTING A PENNY BACK FROM THIS COMPANY. I TRIED CALLING THEM THREE TIMES IN THE LAST TWO DAYS ONLY TO HAVE A GUY BY THE NAME OF JOHNATHAN TELL ME THAT HIS BOSS LISTENED TO THE CALL FROM MY MECHANIC AND BECAUSE MY MECHANIC USED THE TERM LEAK INSTEAD OF SEIZE THEY ARE NOT PAYING. THATS JUST INSANE. LIKE MY MECHANIC SAID WHEN THE PUMP SEIZES UP IT LEAKS. PLAIN AND SIMPLE. PLEASE HELP ME RECOUP SOME OF MY MONEY. THE COMPANY NUMBER I CALLED IS 1 877 954 3060 EXT 4361 JOHNATHANS EXT . THE COMPANY IS TRYING TO SCAM ME OUTTA MY MONEY BY USING TRICK TATICS AS TO WORD USAGE FROM MY MECHANIC. JOHNATHAN TOLD ME TYPICALLY WHEN A WATER PUMP LEAKS ITS BECAUSE OF A FAILED SEAL OR GASKET. THAT MIGHT BE TRUE BUT IT FAILS BECAUSE OF A WATER PRESSURE BUILD UP FROM A SEIZED PUMP .

The customer service with this company is impeccable. I highly recommend it from start to finish.

Spoke with Tony *** he was professional and informative. Great job

Tanner the customer service rep was awsome he did a very good job when I spoke to him today keep up the good work tanner

Drawn and quartered! That's the punishment that should be weighed upon scam artists such as these. I have noticed that of the dozens of 5 star reviews I've observed; it's seems to be quite obvious that this company is creating their own. If the Revdex.com could devise a way of verifying each review, the process would be more readily accepted as fact.

My car is in the shop currently and needs work on transmission. ENDURANCE is refusing to accept the claim. They have been constantly trying to deny my claim and give me constant run around and now they are claiming they won’t accept it because I have different tires on! 1st attempt: they denied me saying my contract has mileage stated about 300 off of what was current. I was never told to verify exact number when I purchase contract and agent also said was fine with estimated number when I bough tit.
•Result: they finally said I just need to provide a proof of mileage with a document of service such as oil change.

2nd attempt: after I provided service work document form July like they requested. Claim was denied again. This time, they blatantly told my shop a lie saying that the service paperwork I sent said my car had pre-existing transmission issue and I was quoted repairs quote of $2,700 in July. None of this happened, as the dealership only said timing chain was noisy and transmission fine when brought in car to get fluid changes . No work was needed for neither timing chain or transmission.
•Result: after arguing regarding this several days, they finally agreed opened up my claim again. They sent inspector out finally to inspect car. Inspector fully agrees transmission has problems and everything else is in line.

NOW: They are denying my claim AGAIN. They are saying it is because I have different tires on!? They told my shop that because I didn’t check off the options box “tire modification/body of suspension lift”, they are denying my claim and they referred me to the following contract EXCLUSIONS section paragraph for denying my claim which states " "The falure of any custom or add-on part, all frame or suspension modifications, lift kits, any tire that is not recommended by the manufacturer if it creates an odometer/speedometer variance of greater than 4%." I have confirmed that my tires do not create much variance and my wheels are same size.