Endurance Warranty Services Reviews (%countItem)
Endurance Warranty Services Rating
Address: 400 Skokie Blvd Ste 105, Northbrook, Illinois, United States, 60062-7937
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I purchased a vehicle protection warranty from Endurance on 6/19/19. To get the policy started, I had to pay $167.20 and $88.24 a month for 36 payments. The company's website also stated I could cancel within 30 days and receive a full refund. I called the number from the website to join. I called again on 7/8/19 to cancel the policy and customer service transferred me to the cancellation dept. Once I was transferred I was on hold for over 30 minutes. I tried at least 3 different numbers from the website and correspondence I received, but with each number I was transferred to the cancellation dept and there I waited on hold for over 30 minutes. I don't understand how it only took 3 minutes to sign up, but IMPOSSIBLE to cancel. I've even mailed letters to Endurance requesting a cancellation. These are the numbers I've been calling ; ; and .
Thank you
On 7/15, an Endurance representative reached out to the consumer in regards to a letter she sent. The consumer requested to cancel her contract and Endurance immediately complied with this request. The contract was cancelled on 7/15 and a refund was processed on 7/16. Please be advised, it may take up to 7 business days for the consumer's financial institution to release the refund to the consumer.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely,
Deloris
I purchased a warranty with this company. I submitted a claim, however they fail to honor their end of the warranty denying the claim request. Their reasoning was because of modification done on the vehicle, tire size to be exact. I was asked when I established the policy if there were any modification made, and I said no. Which was the case, because I did not make any modifications to the vehicle at all. The tires that were on the vehicle were the same as when I purchased it, and an authorized size per Flow ***. When the claim was submitted Endurance sent out an adjustor to inspect the vehicle before approval. Prior to that the company deny the claim because of a mileage dispute, then when they came to the *** dealership they mentioned seeing if the car was used for drag racing. In the end the company was looking for any reason not to honor the claim. The car was a *** Versa Note, that my mother drives, with tires authorized by ***. The service department at *** were in disbelief that the claim was denied because of authorized tire size when there were not bigger than the standard for that vehicle. This company fail to honor their warranty, collected my money, did not offer to close my account or offer to refund what I paid. I think this is a bad business practice and should be address to prevent other people falling into their trap. As a service member, I have younger service members that can't afford service repairs and seek extended warranties all the time. I wouldn't want this company to take advance of the troops that protect our nation. Could you please address this issue with this company.
Please be advised, per the consumer's contract, any modification to the vehicle, including oversized or undersized wheels or tires, is not acceptable. The vehicle currently has mounted tires in the size 195/65/15. The vehicle's placard specifies a size of 185/65/15.
In the interest of customer service, Endurance has agreed to move past this small discrepancy and continue the claims process. Please be advised, this is not a guarantee of authorization or denial, but simply that Endurance has agreed to continue the claims process past this modification.
I am writing this letter to the Revdex.com and have requested a full refund of all monies paid from Endurance Warranty during my time as an Endurance contract holder. My policy began on June 8, 2018 with a mileage of 110,000 and a down payment of $146.00. I have paid $115.00 every month up to date to July 1, 2019. Since my policy began I have made three claims that were denied each time due to reasons that are contradictory to the warranty. My first claim in December 2018, for a wheel barrel replacement was denied. I was told this was a part of regular maintenance even though the cost of this part and labor was around $600 dollars. Wheel barrel replacements are not regularly scheduled maintenance repairs. There were no parts, no partial coverage or labor covered for any of this claim. My second claim in June 2019, for Ignition coils to be replaced was also denied. Since the repair shop needed to replace spark plugs as well, this claim was denied due to regular maintenance. Spark plugs are apart of regular maintenance, but ignition coil replacement would cost close to $950 dollars and is not regular maintenance. Again no parts of any kind were covered. My last claim in June 2019, for an air conditioner compressor was also denied. I was told this was denied due to wear and tear of the air compressor. To deny a claim because of wear and tear would make the entire warranty policy insignificant and useless for me the purchase the contract at all. The purpose of this contract is because of the regular warranty expiring and for the amount of mileage I have on the car. At this point I have cancelled my policy. Again I am requesting a FULL refund of all monies paid due to all claims being denied and Endurance not standing behind their warranty. I would not have purchased the warranty if I knew that they make excuses for every claim and say that it’s due to wear and tear. This is fraudulent and has been nothing but dissatisfaction and frustration with this company.
Please be advised, the consumer purchased a Select Premier contract (attached). The Select Premier is a stated-component level of coverage. This means that any eligible item will be specifically listed on the contract. Items that are not listed are excluded from coverage.
On 8/18/18, a claim was filed for replacement of a wheel bearing. As the consumer's contract does not list the wheel bearing for coverage, the claim was declined.
On 6/17/19, a claim was filed for replacement of an ignition coil. As the consumer's contract does not list ignition coils for coverage, the claim was declined.
On 6/26/19, a claim was filed for repair of the compressor. Although the compressor is eligible for coverage, the diagnosis was determined to be a worn bearing. While the compressor is eligible for mechanical and electrical breakdowns, the Select Premier does not allow for wear and tear as a coverable cause of failure. The claim was subsequently declined.
At this time, Endurance has reached out to the consumer to provide a beneficial resolution and is waiting to receive return contact.
Very understandable. Listens to what u have to say and direct u n the right way
I am seriously surprised to see a B+ rating on this company. I received an unsolicited "Vehicle Alert Notice" in the mail. I have no clue where they obtained my contact information. I asked to providet customer ID number and then make/model/VIN. My question was you should have that information if I am.your customer. The.person on the other end was very pushy and rude responding by asking,."Do you want our help or not?" My response was "Not". My suspicion is that they are scammers.
I purchased a vehicle with a salvage title a year ago (6/2018), the person that sold me the vehicle had Endurance warranty on the car that was transferred to my name. In April 2019 car dealer submitted a claim for A/C and the claim was denied, I was told it was due to the warranty did not cover a/c heater blend door actuator. On June 2019 I took my car to the dealer, they submitted another claim to Endurance for transmission valve body, the claim was denied due to salvage title. The person that I bought the vehicle from made me aware that when he bought the warranty the vehicle already had the rebuilt salvage title. I called Endurance I was told that the are not responsible to ask or check if the vehicle has a salvage title. I made the aware that I would be filing a complaint wit the Revdex.com, the person with Endurance told me to go ahead that I was not going anywhere with the complaint, I feel Endurance does not have good business practices, it's not fair for consumers. All this time I was under the impression I had warranty on my vehicle and now I'm out $1,500 dollars in repairs.
Upon initial purchase of the contract, Endurance advised the original owner that salvaged titles cannot be covered. The original owner stated to Endurance that the title was not salvaged and the contract was written in good faith. No claim was filed on this contract during the original owner’s possession.
Once the consumer’s claim was submitted, Endurance acquired a VIN history report. This report confirmed that the vehicle had a salvaged title and claim payment could not be provided.
Endurance reached out to the consumer and advised that Endurance will be issuing a refund of the contract value accrued during the consumer’s ownership of the contract.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely,
Adriana
I purchased a vehicle and paid three thousand dollars up front for a warranty. After problems with the vehicle I submitted a claim and a inspector was sent out, at the same time Endurance needed service records. After emailing service records claim was denied because of incomplete records, no proof of oil changes. I spoke with Endurance, informed them I changed my own oil, so they wanted proof. I emailed proof of oil & filter purchases(*** & ***) for my truck. Then claim was denied because I didn't record the mileage. According to the manufacturer and I quote from the Avalanche owners handbook(Your vehicle has a computer system that lets you know when to change the engine oil & filter. This is based on engine revolutions and engine temperature, and not on mileage.)The vehicle I purchased was a 2008 Chevy Avalanche LTZ with about 111,000 miles, now 24,000 miles later I have a problem they will not honor what they say, but I paid in full from the beginning, not financing the warranty
On 4/22/17, the consumer purchased the *** Select Plus vehicle service contract. The *** Select Plus contains the following language in regards to maintenance:A. CONTRACT HOLDER’S MAINTENANCE REQUIREMENTS:You must have Your Vehicle checked and serviced in accordance with the manufacturer’s recommendations, as outlined in the Owner’s Manual. NOTE: Your Owner’sManual lists different servicing recommendations based on Your individual driving habits and climate conditions. You are required to follow the maintenance schedule thatapplies to Your driving habits and climate conditions. Failure to follow the manufacturer’s recommendations that apply to Your driving habits and climate conditions mayresult in the denial of Coverage. If an Owner’s Manual was not provided with Your Vehicle You can contact Your Vehicle’s manufacturer for maintenance requirements.
It is required that verifiable receipts be retained for all maintenance services. You must retain verifiable receipts proving purchases of all required parts and materialsnecessary to perform the required maintenance; confirming the date and mileage for the services performed. Maintenance and/or service work receipts will be requestedby the Administrator.
The consumer has filed three claims for repair:1. A claim for an engine mount, paid by Endurance in the amount of $407.51
2. A claim for a ball joint, paid by Endurance in the amount of $728.10
3. A claim filed for a complaint of a misfiring engine.
On 6/26/19, a representative from Transmission Specialties contacted the Endurance Claims department to report an engine misfire failure. As part of the normal claims process, Endurance requested documentation from the consumer to satisfy the maintenance requirements seen above and listed on page 2 of the consumer's contract. The consumer did not produce any verifiable maintenance documents that satisfy the requirements as listed in the contract, confirming the date and mileage at which the service was performed. Per the consumer's contract, pg. 5,
IX. WHAT IS NOT COVERED:Coverage is not provided under this Contract:
[...]
E. For any Breakdown caused by Your failure to follow the instructions in section VII A CONTRACT HOLDER’S MAINTENANCE REQUIREMENTS, any Breakdownwhere maintenance records pertaining to a Breakdown have been requested by Us but cannot be produced or verified, or Breakdown as a result of lack ofnormal maintenance required by the manufacturer’s maintenance schedule for Your Vehicle.
At this time, Endurance has still not received verifiable maintenance records from the consumer. If the consumer can produce verifiable maintenance records that meet the requirements as outlined in the contract, Endurance will review and reassess the claim.
After purchasing a car in April, my transmission went on my contract car in June. To this date I've submitted every piece of document they requested and I'm still getting denied. they always make up a new excuse not to fix it even though I've provided them with all necessary maintenance from licensed repair facilities
On 4/4/19, the consumer contracted Endurance to purchase a Select Premier vehicle service contract. Please be advised, the Select Premier has a waiting period of 60 days and 1000 miles. Any failure that first occurs during or prior to this waiting period cannot be covered. After accepting the terms and conditions of the contract, a copy was sent for the consumer’s review. The consumer was provided a 30-day period to review the contract, during which time he could receive a full refund if he did not accept the terms.
On 6/10, 7 days outside the waiting period, a representative from the consumer’s repair facility contacted the Endurance claims department to file a claim for vehicle repairs. The repair facility reported a failure to the vehicle’s transmission. As part of the normal claims process, Endurance requested maintenance records to demonstrate that proper maintenance had been performed on the vehicle’s transmission. Per the consumer’s contract,
“CONTRACT HOLDER’S MAINTENANCE REQUIREMENTS:
You must change the engine oil and engine oil filter within thirty (30) days of Your Contract sale date by a licensed service/repair facility. You must have Your Vehicle checked and serviced in accordance with the manufacturer’s recommendations, as outlined in the Owner’s Manual. NOTE: Your Owner’s Manual lists different servicing recommendations based on Your individual driving habits and climate conditions. You are required to follow the maintenance schedule that applies to Your driving habits and climate conditions. Failure to follow the manufacturer’s recommendations that apply to Your driving habits and climate conditions may result in the denial of Coverage.
All verifiable receipts must be retained for any service work and may be requested. The Administrator may request receipts to verify Vehicle maintenance. Receipts must be on licensed repair facility letterhead and include the date and mileage at the time of service. Hand written receipts will not be accepted.”
Multiple times between 6/10 and 7/1, the consumer advised Endurance that he did not perform the required transmission maintenance. The claim was subsequently declined due to lack of maintenance.
After the claim was declined, the consumer submitted a hand-written document purporting to be the scheduled transmission maintenance that the consumer had claimed he had not performed. As hand-written documents are not acceptable per the contract, the document was not verifiable and was not accepted. The consumer then produced a Microsoft Excel document created for the express purpose of this claim. As the consumer had previously advised Endurance that no maintenance had been performed, produced a non-verifiable handwritten document after the claim was declined, and then produced a typed version of the handwritten document, Endurance requested the original proof of payment for that service to verify the document. The consumer could not provide the proof of payment and the claim remains declined.
At this time, the consumer’s contract is active and eligible for future claims. If the consumer can produce verifiable documentation, Endurance will evaluate it at that time.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Good morning. I wish to cancel my complaint. Thank you.
Sent from my iPhone
Sincerely,
Paul
I want to be taken off their mailing list. They keep mailing me advertisements implying that there will be a price increase on "Extended Vehicle Plans" and no vehicle make or model is listed. I do not want to call them and give them my phone number and be subjected to telemarketing calls by them or give them the opportunity to sell my phone number to other telemarketers. This is the second notice I have received from this company. I threw the first one away. I don't know how they got my address and I find it very suspicious that they do not list the make and model of any vehicles in their letter. I just want to be taken off of their mailing list.
We are sorry for the frustration that Endurance's mail piece caused the consumer, and as a result of the consumer's complaint, our company placed the consumer on our internal "Do Not Mail" database to ensure that he does not receive any future direct mail advertisements from our company. Please allow up to 10 business days to process this request. The consumer may still receive additional mail pieces sent during the processing time.
Please note, Endurance immediately complies with any consumer request to be removed from our mailing list, and will never sell or provide consumer contact information to any third-party.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely,
Vaughn
Representative was great he did a great job in going above and beyond the call of duty to make sure my situation was resolved. Thank you kindly.
I purchased a warranty from this company 6/12/20019
they told me that I can cancel this policy at any time,
this is something that I have tried to do today, I asked for my money back
I was put on hold, they came back on the phone and I told them that
if they could not return my money that I will contact the Revdex.com,
they put me on hold..
they had to look up my policy ????
we were just talking about my policy, he quoted it to me
On 7/5, the consumer contacted Endurance and requested cancellation of his vehicle service contract. During the call, communication dropped and Endurance was unable to get in contact with the consumer. Endurance has cancelled the consumer's contract at his request and processed a full refund. Endurance attempted to reach the consumer by phone to confirm this but has been unable to make contact with the consumer.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely,
Laurence *** thank for your time in this matter
I wish these i
s would stop sending notifications of a price increase for a vehicle warranty to my mother. She doesn't drive and doesn't own a vehicle.
so many of these reviews are so obviously fake. this place is in fact a sham.
I had to provide a rating star, however if it was my choice there would be no star given.
- I received a letter with very little details concerning my vehicle. When I called it was about my vehicle warrant and how Endurance can offer me a better warranty deal than my current warranty. Well everyone with this company is a fast talker, trying to leave no room for you to ask question(s) before the representative start talking about payment. The representative I spoke with was Scott ext. 4775- he informed me that I could pay $220.70 as a down payment, then within 36 months I would need to make another payment of $116.48. This will provide coverage for anything except maintenance issues with a $100 deductible. (I thought this was a great deal).
When I spoke with the verification department after providing my CC #- the story was completely different. I would have to pay $116.48 for 36 months. When I immediately informed the verification rep that wasn't explained to me. My call was transferred to a so call manager called Chad *** ext. 4526. Mr. was so rude and disrespectful the moment he got on the line by over taking me, constantly interrupting me while I spoke and then making comments like...."I have all day. What is it I'm not understanding, etc." I asked for his supervisor information, his response was, "It's William ***" and then started to spell each letter as if I didn't understand or knew how to spell.
So when I tried to recap the information for my confirmation, Mr. continued to cut me off. So I interjected and asked him to let me know when it was ok for me to speak. We both just held the phone for about 45 sec. with no one saying anything. So my response was, "I guess your silence is my confirmation that I can speak now." He had the nerve to say, "We been waiting for 45 mins."
During our conversation, I never spoke got rude even when I wanted too because Mr. was pushing every button.
Since he stated I was on a recorded line still, I informed him, "I DO NOT GIVE YOU OR YOUR COMPANY AUTHORIZATION TO RUN MY CC."
With that I was done and hung up the phone.
I was helped by Art *** he went great way to help me with my issue and then went a mile further by helping me with future issues and explaining everything to me in a sensible way. This really the BEST warranty company by far. You’re looking for a warranty company you need to go with Endurance there’s no one better .
I really bought into this extended warranty idea! I found the Endurance Sales staff exceptionally helpful and responsive. I was connected immediately when I dialed in for follow up questions, because I was confused. My friendly Endurance guy assured me: an extended warranty "covers basically everything except your brakes and your tires". I was convinced.
Hard Switch to Endurance Claims division: Literally, the on-hold advertising goes away. The advertising that Endurance Sales has reminds you that "everything is covered". The line just tells you they're busy fielding calls. You'll get real familiar with that recording: 15-20 minute wait times are common. When you finally get a live human on the line, they'll smugly talk you through ALL the exceptions that aren't in your policy. They'll line-item why Endurance WON'T cover various parts that you need: e.g. fuel pump, oil pan gasket, computer module or why they'll only cover aftermarket alternator (all real examples). One time they told my shop that my policy was canceled! I had to call in, provide my contract info. I've had a few things covered over the year e.g. water pump - but I don't think I've even recouped the price of policy. I should have just invested the money and tapped it
I'd recommend you put the ~$5000 warranty price into Amazon stock or bitcoin. :) Best-case: you'll have something like an interest-bearing account to cover inevitable car repairs. Worst-case: you'll lose all that money. Not much different than this policy.
I purchased the gold plan on7/31/2018 for one main reason the fuel injection pump and fuel system on diesel is expensive, The rep assured me SEVERAL times fuel injection pump and system on diesel is covered under this plan.
I never received the contract from endurance.in December had work done and realized I had no info except some emails so I contacted the company they said they could not cover work done because it was not inspected, I understand that but I need a copy of the plan I purchased and info on how to file a claim if needed in future. When I did recieve my plan in ( excluding diesel engines). I called endurance they apologized took one month off and lowered the payment and gave 100.00 fuel card if I would not cancal it took 3 months to get fuel card after several phone cards.
So my AC messed up I put it in shop on 6/17/19 give them my book.do not start repair until they okay it. On 6/28/19 the adjuster finally tells shop it denying the claim since it was not broken down see nothing was wrong it jusy blows hot air like this company and high pressure is way to high and shop told him the orifice tube had metal in it.. I told shop to fix it. He calls adjuster ask if he would come out or if he wanted pictures the adjuster said no the claim is denied. So this is how this company does business,
Please don.t be fulled this company will call and cut the price down on this scam they had the nerve to ask me what iy would take to not cancel my policy I told tyhem I would not pay 10 dollars a month for this policy Rep says what if I get the plan to 20 a month, Why would io give you a dime for something that is not worth the paper it written on. This is nothing more than a scam, James
up and says why is it
Had a small few minute wait on hold , to be expected but all in all I’m very happy, I spoke with Ali and he was very polite, informative, quick to answer my questions which showed he is knowledgeable about my service agreement , which is nice because He is supposed to know it better than I do?? Thanks Man much appreciated
I would like to say thank you to the whole Endurance warranty company! Their customer service is amazing and they actually care about their customers. I would especially like to give a huge shout out to John, Daniel and Scott for correcting my situation, thank you guys sincerely. I purchased a policy through Endurance which was under written by *** (the worst). It was “supposedly” a bumper to bumper complete coverage policy but it was denied when filing a claim. As a customer looking for a complete warranty that covers your car, you are completely vulnerable. *** denied my claim stating that it was a preexisting problem????? Even after having a master mechanic confirm that the problem was an immediate problem, they still refused to cover the expense! The manager of *** was rude and didn’t want to hear anything I had to say nor what the master mechanic had to say! He even stated “we file claims as preexisting when we don’t want to cover the expenses!” After a day or two of going back and forth with ***, I spoke with John from Endurance and he was able to give me some relief in the form of crediting me my next payment and guaranteeing me that he would get me a policy that was solely handled by Endurance and that’s exactly what he did. Fast forward a couple weeks, I was taken care of by Daniel and received a great policy with credits to my account that lowered my monthly payments!!! Even though I had to pay for the expenses that were denied by ***, I was taken care of by Endurance in the end, with the relief of never having to deal with *** again! ENDURANCE IS THE WAY TO GO FOR CAR WARRANTIES!!! Thanks again guys!
Illegal false scam warranty mailings fooling unsuspecting old and young to fall victim to this despicable practice. Remove me from this and all future mailings or I'll continue to file complaints.
Please be advised, Endurance vehicle service contracts are offered in over 3,000 automobile dealerships as well as direct-to-consumer via the internet, television commercials, and direct mail promotions. We are sorry for the frustration that Endurance's mail piece caused the consumer, and as a result of the consumer's complaint, our company placed the consumer on our internal "Do Not Mail" database to ensure that he does not receive any future direct mail advertisements from our company. Please allow up to 10 business days to process this request. The consumer may still receive additional mail pieces sent during the processing time.